Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc.. The Cisco Secure Wireless Office Solution consolidates all network requirements into a complete, reliable wired and wireless infrastructure. more... >> Discover more offerings from Cisco Systems, Inc..

Setting the Stage: FATCA Compliance by Oracle Corporation UK Ltd August 31, 2012 - (Free Research) The FATCA stands to transform the global tax framework and the way financial institutions track and report on their clients' financial assets. Enterprises realise the urgent need to put a plan, as well as supporiting systems, in place to ensure compliance when the law goes into effect. This white paper will help you jumpstart the process.  (WHITE PAPER) READ ABSTRACT |

Canadian Airport Reaps the Benefits of Truly Unified Communications by Hewlett-Packard Company June 2007 - (Free Research) In this case study learn how Halifax International Airport Authority, one of Canada's largest airports, developed and integrated a unified communications solution that created flexibility and efficiency for how their terminal space is utili...  (WHITE PAPER) READ ABSTRACT |

Achieving Profitable Growth through Exceptional Customer Experience by CA Technologies. November 2008 - (Free Research) In this whitepaper, Datamonitor focuses on nine key steps that can - and should - be taken by CSPs to improve standards by delivering outstanding service and achieving various objectives.  (WHITE PAPER) READ ABSTRACT |

E-Book: NERC Compliance by SearchSecurity.com September 2010 - (Free Research) SearchSecurity.com presents a comprehensive guide to NERC compliance. Our experts cover all the angles in order to help your efforts in meeting compliance with the information security standards established by the North American Electric Reliability Corporation.  (EBOOK) READ ABSTRACT |

Asset and service management solutions to manage government assets by IBM April 2011 - (Free Research) Read this brochure and find out how IBM Maximo Asset Management helps government agencies address accountability with asset optimization.  (BROCHURE) READ ABSTRACT |

How to tackle secure protocols and mobile management by ComputerWeekly.com November 2010 - (Free Research) For a truly mobile device, operating to de-perimeterised principles, a wireless connection is probably required to achieve optimal connectivity while roaming.  (WHITE PAPER) READ ABSTRACT |

Meeting the Requirements of DoD Directive 8570.1 by Global Knowledge Network, Inc. March 2006 - (Free Research) The Department of Defense's manual, DoD 8570.01-M Information Assurance Workforce Improvement Program, supports DoD Directive 8570.1, which requires all individuals possessing privileged access to a DoD Information System (IS) to be trained and certified in the secure operation of computer systems used throughout the DoD's Global Information Grid.  (WHITE PAPER) READ ABSTRACT |

Case Study: London Life Insurance by Pitney Bowes Business Insight July 2010 - (Free Research) London Life Insurance needed to move quickly after it acquired Prudential Insurance’s entire Canadian business operations. London Life wanted to welcome its new client base and maintain its reputation for providing superb customer service. Read on to learn how a new document composition solution allowed for keeping pace with its expanding business.  (CASE STUDY) READ ABSTRACT |

Alpha Exchange Improve Performance, Reduces Cost by Migrating to Red Hat Enteprise Linux by Red Hat and HP April 2013 - (Free Research) This informative case study describes how a leading Canadian financial group was able to increase performance and reduce costs by migrating to a Linux environment.  (WHITE PAPER) READ ABSTRACT |

Case Study: Helping AIC Cut Daily Backup Window While Saving Money & Staff Time by Quantum Corporation April 2009 - (Free Research) Read this customer case study to see how Canadian mutual fund company AIC Ltd. leveraged Quantum's DXi™5500 disk backup solution featuring data deduplication and replication technology in order to drastically reduce backup time as well as cut storage costs and management.  (CASE STUDY) READ ABSTRACT |

Canucks Sports & Entertainment wins at the storage expansion game by IBM June 2012 - (Free Research) This brief case study explores the challenges of unprecedented digital media data growth that a Vancouver, British Columbia, Canada sports & entertainment organization experienced and the implementation of a comprehensive storage solution to alleviate IT headaches.  (CASE STUDY) READ ABSTRACT |

Presentation Transcript: Migration from Microsoft Exchange 2007 to Google Apps by Google Apps January 2011 - (Free Research) Read this presentation transcript to learn about Delta Hotels and Resorts unique cloud computing strategy encompassing Google Apps and other community-building tools  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Presentation Transcript: Migration from Microsoft Exchange 2007 to Google Apps by Google Apps November 2010 - (Free Research) Read this presentation transcript to learn about Delta Hotels and Resorts unique cloud computing strategy encompassing Google Apps and other community-building tools  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Leading Insurance, Financial and Banking Services Provider Replaces Citrix with Ericom's Server Based Computing Solution by Ericom Software May 2008 - (Free Research) Western Financial group was facing a challenge to provide insurance brokers with remote access from the organization's core insurance application running on Windows terminal Servers, so to overcome this issue they moved on to Ericom.  (WHITE PAPER) READ ABSTRACT |

TrendLabs: Global Threat Trends 1H 2010 by Trend Micro, Inc. October 2010 - (Free Research) In this report covering January to June 2010, we examine various cybercrime incidents, the criminal’s use of multiple tools such as botnets, and look at threat trends and activity currently causing, and likely to continue to cause the most pain, cost and disruption to connected users across the world.  (WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Migration from Microsoft Exchange 2007 to Google Apps by Google March 2010 - (Free Research) Read this presentation transcript to learn about Delta Hotels and Resorts unique cloud computing strategy encompassing Google Apps and other community-building tools.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

IT Courseware by SkillSoft Corporation SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes.  (ASP & SOFTWARE PRODUCT)

Overhauling a Legacy Contact Center: Starting Steps by Five9 May 2013 - (Free Research) Overhauling legacy contact center technology is often costly and time-consuming, but it doesn't have to be. This expert e-guide offers advice on deciding when it's time to upgrade your contact center, making the business case for an overhaul, and important change management considerations.  (EGUIDE) READ ABSTRACT |

Cost-Saving Tips for Contact Centers by Five9 May 2013 - (Free Research) For service organizations looking to cut costs, the contact center is the go-to department, seeing as it often has high staffing counts within the company. Check out this expert e-guide to learn how you can effectively identify opportunities and decrease spending in your contact center, without sacrificing customer experience.  (EGUIDE) READ ABSTRACT |

Contact Center Consolidation by CosmoCom, Inc. July 2008 - (Free Research) Improving access to contact center resources is more challenging when agents are distributed across multiple locations. View this webcast for insight into Contact Center Consolidation.  (WEBCAST) READ ABSTRACT |

Workforce Management in a contact centre by Aspect June 2012 - (Free Research) In order to remain competitive, you need exceptional, 24x7 customer service. Savvy companies are integrating contact center processes with workforce management practices in order to enhance their service strategies. Read this expert report to learn 9 key business processes and 6 technologies required for a successful initiative.  (WHITE PAPER) READ ABSTRACT |

Three Best Practices for Today's Profitable Contact Centers: Three Best Practices for Contributing to the Bottom Line by Avaya Inc. July 2008 - (Free Research) This white paper provides the three best practices for today's profitable contact centers.  (WHITE PAPER) READ ABSTRACT |

Contact Centers for Dummies by Avaya Inc. November 2008 - (Free Research) This guide provides a high-level approach to the different methodologies with lots of information not only on running contact centers, but also on implementing technology in contact centers in a profitable way.  (WHITE PAPER) READ ABSTRACT |

DATA ARCHIVING : The first Step toward Managing the Information Lifecycle by Dolphin October 2009 - (Free Research) This whitepaper discusses the business case for data archiving as the first step in an SAP ILM strategy; strategies for Data Archiving, Retention Management and the Retention Warehouse strategy for legacy decommissioning in SAP; and Dolphin's best‐practices approach to an effective, long‐term ILM strategy.  (WHITE PAPER) READ ABSTRACT |

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations by CosmoCom, Inc. January 2008 - (Free Research) This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.  (WHITE PAPER) READ ABSTRACT |

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