Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Digital Certificates and the Apache Web Server by Thawte Inc. May 07, 2013 - (Free Research) This guide offers support on how to test, purchase, install, and use digital certificates for SSL connections on your Apache web server. View now to learn more.  (WHITE PAPER) READ ABSTRACT |

Intel® Cloud Builders Guide: Cloud Design and Deployment on Intel® Platforms - Trusted Compute Pools with Parallels* by Intel April 11, 2011 - (Free Research) Applying the ideas and principles of cloud computing to IT operations can offer organizations agility and cost savings. For workloads which need to be highly elastic, like those of software developers, using an Infrastructure as a Service (IaaS) approach is often the best choice.  (WHITE PAPER) READ ABSTRACT |

Get the Coverity Scan 2010 Open Source Integrity Report featuring the Android Integrity Report by Coverity January 27, 2011 - (Free Research) The results from the 2010 edition of the Coverity Scan Open Source Integrity Report detail the findings of analyzing more than 61 million lines of open source code from 291 popular and widely-used open source projects such as Android, Linux, Apache, Samba and PHP, among others. Read on to learn more about these results.  (WHITE PAPER) READ ABSTRACT |

Big Data and Apache Hadoop Adoption: Key Challenges and Rewards by Global Knowledge November 14, 2012 - (Free Research) Access this exclusive resource to explore the demands of big data and learn how recent vendor offerings can streamline the process for using Apache Hadoop in handling today's data loads.  (WHITE PAPER) READ ABSTRACT |

Programmer’s Guide: Using LucidWorks Enterprise to add search to your Web Application by Lucid Works December 21, 2010 - (Free Research) This step-by-step guide shows a programmatic approach to working with LucidWorks Enterprise, the search solution from LucidWorks Enterprise built on Apache Solr. We’ll show how to add content, index it, create a web page (with example PHP code) to send search requests and display results, and more.   (WHITE PAPER) READ ABSTRACT |

Apache Hadoop: the Swiss Army Knife of IT by Global Knowledge April 02, 2013 - (Free Research) In this white paper, discover why Apache Hadoop is being credited with holding the key to the future of big data analytics. From its open-source cost-efficiency to its additive processes, this white paper details the versatility and power of Hadoop.  (WHITE PAPER) READ ABSTRACT |

Roadmap for Implementing a Multi-Site IP Contact Center by Avaya Inc. May 2008 - (Free Research) Explore a three-part guide to identifying the potential presented by Internet Protocol (IP), building a business case for migration to IP and ultimately designing and implementing an IP infrastructure.  (WHITE PAPER) READ ABSTRACT |

Benefits of Cloud-Based Communications by Interactive Intelligence, Inc. April 2012 - (Free Research) This presentation transcript explores the options of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions and potential pain points, and get help deciding if the cloud is a good option for your organization.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Contact Center Security in the Cloud: Questions to Ask & Answers to Expect by LiveOps October 2011 - (Free Research) Read this white paper to learn what should be addressed when moving your contact center to the cloud including important security risks.  (WHITE PAPER) READ ABSTRACT |

IBM WebSphere Application Server Community Edition by IBM December 2011 - (Free Research) WebSphere Application Server Community Edition is a pre-integrated, lightweight Java Platform application server built on Apache Geronimo technology. Available at no charge, it harnesses the latest innovations from the open source community to deliver a readily accessible and flexible foundation for developing and deploying Java applications.  (PRODUCT OVERVIEW) READ ABSTRACT |

FAQ: Hadoop for BI and Analytics by SAP America, Inc. December 2012 - (Free Research) Despite its idiosyncrasies and lack of user-friendliness, the Apache Hadoop framework offers real advantages for organizations tackling big data challenges and real-time analytics. Access this e-guide for answers to FAQs for BI professionals seeking to leverage the benefits of this niche technology as part of their big data analytics initiatives.  (EGUIDE) READ ABSTRACT |

Case Study: Fast, reliable Payment Card Industry compliance by Dell SecureWorks UK July 2012 - (Free Research) To avoid fines and meet an upcoming compliance deadline, call centre services provider, RESPONSE (Building Rewarding Relationships), needed to improve security. Read this paper to learn how the organisation secured an easily installed and managed security solution that could also be deployed in time to meet the looming deadline.  (WHITE PAPER) READ ABSTRACT |

Contact Center Security: Moving to the True Cloud by LiveOps December 2010 - (Free Research) Today, Cloud is one of the most talked about trends in the IT industry. It’s a paradigm many believe will have a widespread business impact. However, while the term “Cloud”is relatively new, one of the core components, distributed computing, is well-established.  (WHITE PAPER) READ ABSTRACT |

Agile , Secure, Reliable:  World-Class Customer Service in the Cloud by Oracle Corporation September 2012 - (Free Research) Businesses looking to reduce the costs of customer service should look to the cloud. A recent Frost and Sullivan study found that cloud-based contact centers can reduce TCO by 77% in the first year vs. on-premise systems. Read on to learn about a cloud-based customer service platform and the benefits it can provide your business.  (WHITE PAPER) READ ABSTRACT |

Enterprise Integration: Patterns and Deployments with Apache ActiveMQ by FuseSource March 2011 - (Free Research) ActiveMQ is the most popular messaging platform in use today. This webinar will explain some reoccurring messaging patterns that are used for application integration - and then see how they have been applied in large enterprise deployments with ActiveMQ.  (WEBCAST) READ ABSTRACT |

Cisco Training: June – December 2010 by Global Knowledge July 2010 - (Free Research) In this training guide you’ll learn: Routing and Switching, Unified Communications and Contact Center, Security, Data Center and Storage, Unified Wireless, Optical Networking, Service Providers and so much more.  (TRAINING GUIDE) READ ABSTRACT |

Implementing a Telecommuting Program by Avaya Inc. January 2008 - (Free Research) This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented.  (WHITE PAPER) READ ABSTRACT |

Cost-Saving Tips for Contact Centers by Five9 May 2013 - (Free Research) For service organizations looking to cut costs, the contact center is the go-to department, seeing as it often has high staffing counts within the company. Check out this expert e-guide to learn how you can effectively identify opportunities and decrease spending in your contact center, without sacrificing customer experience.  (EGUIDE) READ ABSTRACT |

Contact Center Consolidation by CosmoCom, Inc. July 2008 - (Free Research) Improving access to contact center resources is more challenging when agents are distributed across multiple locations. View this webcast for insight into Contact Center Consolidation.  (WEBCAST) READ ABSTRACT |

Workforce Management in a contact centre by Aspect June 2012 - (Free Research) In order to remain competitive, you need exceptional, 24x7 customer service. Savvy companies are integrating contact center processes with workforce management practices in order to enhance their service strategies. Read this expert report to learn 9 key business processes and 6 technologies required for a successful initiative.  (WHITE PAPER) READ ABSTRACT |

Three Best Practices for Today's Profitable Contact Centers: Three Best Practices for Contributing to the Bottom Line by Avaya Inc. July 2008 - (Free Research) This white paper provides the three best practices for today's profitable contact centers.  (WHITE PAPER) READ ABSTRACT |

Contact Centers for Dummies by Avaya Inc. November 2008 - (Free Research) This guide provides a high-level approach to the different methodologies with lots of information not only on running contact centers, but also on implementing technology in contact centers in a profitable way.  (WHITE PAPER) READ ABSTRACT |

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations by CosmoCom, Inc. January 2008 - (Free Research) This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.  (WHITE PAPER) READ ABSTRACT |

Evaluate: WebSphere Application Server Community Edition by IBM June 2011 - (Free Research) WebSphere Application Server Community Edition is a pre-integrated, lightweight Java platform application server built on Apache Geronimo technology. Download now to experience how it harnesses the latest innovations from the open source community to deliver a readily accessible and flexible foundation for developing and deploying Java apps.  (TRIAL SOFTWARE) READ ABSTRACT |

Mobile Technology: Equipping Supervisors and Managers for the Next-Generation Customer Contact Center by Aspect December 2012 - (Free Research) For today's contact center managers, the increase in communication channels coupled with a more sophisticated customer base and mobile workforce is presenting major challenges. Read this resource to learn how mobile technologies can help relieve these burdens by simplifying management, increasing employee productivity, and much more.  (WHITE PAPER) READ ABSTRACT |

We are always striving to improve our customer experience. Please notify us if there is a company missing that you feel should be in our directory.