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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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Digital Certificates and the Apache Web Server by Thawte Inc.

May 07, 2013 - (Free Research)
This guide offers support on how to test, purchase, install, and use digital certificates for SSL connections on your Apache web server. View now to learn more. 
(WHITE PAPER) READ ABSTRACT |

Hackers Open Malware Backdoor in Apache Webservers by Thawte Inc.

July 17, 2013 - (Free Research)
A new threat is targeting Apache webservers, which are among the most widely used webservers in the world. Read this expert E-Guide to discover how to fight back against these hackers and secure your webserver. 
(EGUIDE) READ ABSTRACT |

Apache Hadoop* Framework Spotlight: Apache Hive* Podcast by Intel

May 30, 2013 - (Free Research)
In this podcast, learn how Apache Hive is impacting the Hadoop community. Discover Hive's components and capabilities, whether Hive is a viable substitute for the existing warehouse infrastructure, the limitations of this tool, and more. 
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Apache Hadoop* Framework Spotlight: Apache Hive* by Intel

March 31, 2013 - (Free Research)
This brief resource examines the true value of Apache Hive, a SQL engine for the Apache Hadoop framework. Inside, learn how Hive's facilities for data and metadata management are impacting the existing warehouse infrastructure and driving business success. 
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Get the Coverity Scan 2010 Open Source Integrity Report featuring the Android Integrity Report by Coverity

January 27, 2011 - (Free Research)
The results from the 2010 edition of the Coverity Scan Open Source Integrity Report detail the findings of analyzing more than 61 million lines of open source code from 291 popular and widely-used open source projects such as Android, Linux, Apache, Samba and PHP, among others. Read on to learn more about these results. 
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Programmer’s Guide: Using LucidWorks Enterprise to add search to your Web Application by Lucid Works

December 21, 2010 - (Free Research)
This step-by-step guide shows a programmatic approach to working with LucidWorks Enterprise, the search solution from LucidWorks Enterprise built on Apache Solr. We’ll show how to add content, index it, create a web page (with example PHP code) to send search requests and display results, and more.  
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Intel® Cloud Builders Guide: Cloud Design and Deployment on Intel® Platforms - Trusted Compute Pools with Parallels* by Intel

April 11, 2011 - (Free Research)
Applying the ideas and principles of cloud computing to IT operations can offer organizations agility and cost savings. For workloads which need to be highly elastic, like those of software developers, using an Infrastructure as a Service (IaaS) approach is often the best choice. 
(WHITE PAPER) READ ABSTRACT |

Apache Hadoop: the Swiss Army Knife of IT by Global Knowledge

April 02, 2013 - (Free Research)
In this white paper, discover why Apache Hadoop is being credited with holding the key to the future of big data analytics. From its open-source cost-efficiency to its additive processes, this white paper details the versatility and power of Hadoop. 
(WHITE PAPER) READ ABSTRACT |

Roadmap for Implementing a Multi-Site IP Contact Center by Avaya Inc.

May 2008 - (Free Research)
Explore a three-part guide to identifying the potential presented by Internet Protocol (IP), building a business case for migration to IP and ultimately designing and implementing an IP infrastructure. 
(WHITE PAPER) READ ABSTRACT |

The Total Economic Impact of WANdisco SVN MultiSite by WANdisco (E-mail this company)

July 2013 - (Free Research)
This Forrester Total Economic Impact™ report unveils how one solution provides LAN-speed collaboration between distributed teams, giving them the feeling that they're all working in the same room. View now to uncover how this solution helped one global software engineering company enjoy a 357% ROI with a payback period of less than two months. 
(WHITE PAPER) READ ABSTRACT |

Benefits of Cloud-Based Communications by Interactive Intelligence, Inc.

April 2012 - (Free Research)
This presentation transcript explores the options of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions and potential pain points, and get help deciding if the cloud is a good option for your organization. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Contact Center Security in the Cloud: Questions to Ask & Answers to Expect by LiveOps

October 2011 - (Free Research)
Read this white paper to learn what should be addressed when moving your contact center to the cloud including important security risks. 
(WHITE PAPER) READ ABSTRACT |

Case Study: The Push For Simple, Cost-effective PCI Compliance by Dell SecureWorks UK

July 2012 - (Free Research)
To avoid fines and meet an upcoming compliance deadline, call centre services provider, RESPONSE (Building Rewarding Relationships), needed to improve security. Read this paper to learn how the organisation secured an easily installed and managed security solution that could also be deployed in time to meet the looming deadline. 
(WHITE PAPER) READ ABSTRACT |

FAQ: Hadoop for BI and Analytics by SAP America, Inc.

December 2012 - (Free Research)
Despite its idiosyncrasies and lack of user-friendliness, the Apache Hadoop framework offers real advantages for organizations tackling big data challenges and real-time analytics. Access this e-guide for answers to FAQs for BI professionals seeking to leverage the benefits of this niche technology as part of their big data analytics initiatives. 
(EGUIDE) READ ABSTRACT |

IBM WebSphere Application Server Community Edition by IBM

December 2011 - (Free Research)
WebSphere Application Server Community Edition is a pre-integrated, lightweight Java Platform application server built on Apache Geronimo technology. Available at no charge, it harnesses the latest innovations from the open source community to deliver a readily accessible and flexible foundation for developing and deploying Java applications. 
(PRODUCT OVERVIEW) READ ABSTRACT |

Contact Center Security: Moving to the True Cloud by LiveOps

December 2010 - (Free Research)
Today, Cloud is one of the most talked about trends in the IT industry. It’s a paradigm many believe will have a widespread business impact. However, while the term “Cloud”is relatively new, one of the core components, distributed computing, is well-established. 
(WHITE PAPER) READ ABSTRACT |

Bringing the Power of SAS to Hadoop by SAS

April 2014 - (Free Research)
Consult the following white paper to explore the current landscape of Hadoop with several considerations as to why you should consider moving towards Hadoop for your big data needs. Learn how various organizations are using Hadoop, technology considerations, and more. 
(WHITE PAPER) READ ABSTRACT |

Enterprise Integration: Patterns and Deployments with Apache ActiveMQ by FuseSource

March 2011 - (Free Research)
ActiveMQ is the most popular messaging platform in use today. This webinar will explain some reoccurring messaging patterns that are used for application integration - and then see how they have been applied in large enterprise deployments with ActiveMQ. 
(WEBCAST) READ ABSTRACT |

Cisco Training: June – December 2010 by Global Knowledge

July 2010 - (Free Research)
In this training guide you’ll learn: Routing and Switching, Unified Communications and Contact Center, Security, Data Center and Storage, Unified Wireless, Optical Networking, Service Providers and so much more. 
(TRAINING GUIDE) READ ABSTRACT |

Implementing a Telecommuting Program by Avaya Inc.

January 2008 - (Free Research)
This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented. 
(WHITE PAPER) READ ABSTRACT |

Enterprise Integration Patterns Flash Cards by Red Hat

March 2014 - (Free Research)
Enterprise Integration Patterns (EIP) is a set of the most commonly used integration patterns, as compiled in the book Enterprise Integration Patterns by Gregory Hohpe. Use these EIP flashcards along with the popular open source integration framework Apache Camel as an easy reference during the design and development of integration projects. 
(RESOURCE) READ ABSTRACT |

The road to Hadoop by SAP America, Inc.

December 2012 - (Free Research)
This e-guide highlights several popular Apache Hadoop use cases, and explores how organizations can leverage Hadoop to better prepare for long term big data analytics success. 
(EGUIDE) READ ABSTRACT |

Evaluate: WebSphere Application Server Community Edition by IBM

June 2011 - (Free Research)
WebSphere Application Server Community Edition is a pre-integrated, lightweight Java platform application server built on Apache Geronimo technology. Download now to experience how it harnesses the latest innovations from the open source community to deliver a readily accessible and flexible foundation for developing and deploying Java apps. 
(TRIAL SOFTWARE) READ ABSTRACT |

Hosted Contact Center and On-Premises Centers Demystified by Genesys

March 2014 - (Free Research)
Choosing between an on-premises or a hosted contact center isn't easy, and unfortunately, this decision is further complicated by misconceptions about the differences between the two and what "hosted" and "on-premises" mean. This expert e-guide aims to clarify those definitions and set straight the misconceptions. 
(EGUIDE) READ ABSTRACT |

Deploying a Contact Center in the Cloud: A Guide to Best Practices by Genesys

July 2012 - (Free Research)
Modern organizations are often turning to cloud-based contact center models in order to engage with customers via more channels and access a wide range of features in a cost-effective manner. In this white paper from Ovum research, discover 10 best practices for deploying and managing a cloud-based contact center. 
(WHITE PAPER) READ ABSTRACT |

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