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Oracle RAC Migration Guide: Addressing the New Demands on Data Center Architectures by Cisco Systems, Inc.
January 11, 2012 - (Free Research)
This white paper provides detailed insight into the evolving server landscape and discusses the reasons why companies are considering moving to x86 platforms. Discover lessons learned from your peers as well as the results you can expect to achieve after your migration is complete.
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NetStor MVD NAS by Excel Meridian Data, Inc.
NetStor MVD NAS is extremely versatile and scalable solution. Up-to (6) Gigabit NIC's per system, up-to (15) separate hardware driven RAID's, Snapshot file system for instant file restoration, local or remote tape backup options. Web based administration interface, native Windows file security.
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DataNAS XP by Excel Meridian Data, Inc.
The DataNAS XP is designed with performance in mind integrating Pentium Technology, Gigabit connectivity and low cost IDE resources to produce a reliable and economical NAS Filer. The DataNAS XP is scalable from 240GB to 2TB of storage capacity and provides unified file data access for your mixed environment clients without expensive licenses.
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DataShare by Excel Meridian Data, Inc.
DataShare is a dual-function server that performs both CD/DVD File Sharing tasks as well as NAS File Data Archiving. It is the first CD/DVD server available in the market that combines these unique features in one easy-to-use solution.
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Address all your CRM needs with one system by Infor CRM
December 19, 2011 - (Free Research)
Read this paper to learn about a business-specific solution that is designed with forward-thinking brands in mind. With all industries considered and all accepts of selling considered from sales to customer relationship management, this new system may fit all of your needs.
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Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.
The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.
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Open Group technical document: The Single Unix Specification by ComputerWeekly.com
October 25, 2010 - (Free Research)
This document is designed for users, developers, and implementors of open systems. It provides complete infor mation on what’s new in the Single UNIX Specification, Version 4, including POSIX.1-2008,with comprehensive reference material on every aspect.
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Customer Experience Exchange E-Zine Issue 2 by SearchCRM
January 31, 2012 - (Free Research)
This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies.
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Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact
September 15, 2011 - (Free Research)
If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies.
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SecurStor 2500 RAID by Excel Meridian Data, Inc.
SecurStor 2500 RAID is designed as a high-performance and high-availability solution, with multiple configuration options providing available No Single Point of Failure redundancy for up-to 64 TB of multi-host cluster-capable storage.
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Privileged User Activity Auditing: The Missing Link for Enterprise Compliance and Security by Centrify Corporation
September 21, 2011 - (Free Research)
View this paper to describe how Centrify DirectAudit can solve the security, compliance and third-party access challenges organizations face when auditing and monitoring UNIX, Linux and Windows systems and discover why traditional approaches cannot address the requirements of today's changing environment.
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Adapt your contact center for increased customer satisfaction by inContact
January 20, 2012 - (Free Research)
This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money.
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Avaya Aura Contact Center Scripting Demystified by Global Knowledge
May 18, 2011 - (Free Research)
Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice. This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code.
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Making WFM Work: Best Practices and ROI Model by Calabrio, Inc.
January 24, 2012 - (Free Research)
There has been tremendous innovation in contact center workforce management (WFM) over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.
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SecurStor 12000/16000 RAID by Excel Meridian Data, Inc.
SecurStor 12000/16000 RAID series are high performance cost effective IDE-to- Ultra160 SCSI or 2 Gb Fibre RAID solutions for workgroups, departmental or LAN storage needs. Scalable from 80 GB to 4TB with up-to (16) IDE hard disk drives.
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