Parature's Online Customer Service Software & Solutions by Parature Inc.. Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they more... >> Discover more offerings from Parature Inc..
		TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc.. Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable more... >> Discover more offerings from SAP America, Inc..

Customer Information Quality Protection and Assessment by Datanomic. A Customer Information Quality Assessment (C-IQA) provides a systematic review of your customer data, reporting on key information quality metrics to help you understand how effectively you are able to manage your customers.  (SOFTWARE PRODUCT)

Tuning ERP and the Supply Chain for Profitable Growth by Epicor Software Corporation. February 21, 2008 - (Free Research) Some of the biggest opportunities exist in the supply chain and globalization. This Ventana Research white paper explores how you can improve business performance by addressing opportunities and risks within your supply chain and ERP systems. (WHITE PAPER) READ ABSTRACT |

Epicor®Vista™ – Job Shop & Make-to-Order ERP Solutions by Epicor Software Corporation. Epicor Vista is a world-class, integrated manufacturing and accounting solution for emerging manufacturers, job shops or make-to-order departments of large enterprises. Vista is loaded with innovative tools that will help you take control of estimating, orders, scheduling, costing, inventory, quality and much more.  (ASP & SOFTWARE PRODUCT)

Akamai Application Performance Services for the Manufacturing Industry by Akamai Technologies (E-mail this company) Manufacturing web sites serve a dual role. Extranets keep suppliers and dealers productive and also provide media-rich B2C sites with personalized, engaging content and applications for brand-building and self service. To succeed, manufacturers like Audi, Toyota, and Nissan rely on Akamai.  (SERVICE)

eCity Plan - Continuous Supply Chain Planning for .Net2.0 by SLINGSHOT. eCity Plan provides you with an accurate picture of your current supply versus demand position, allowing continual assessment of production status.  (SOFTWARE PRODUCT)

Building the Information Infrastructure for a Global Enterprise -- How to Help Your ERP System Keep up with an Expanding Business by Epicor Software Corporation. May 2008 - (Free Research) Globalization can have serious impacts on key business processes, and ERP systems must evolve to address the needs of an international company. Learn how you can implement an ERP system fit for a global supply chain. (WHITE PAPER) READ ABSTRACT |

IFS Applications - Supply Chain Management by IFS Increase your margins by controlling your costs and turn your strategy into reality. Our supply chain management software will enable you to master the three key disciplines of cost, availability and quality.  (SOFTWARE PRODUCT)

Astea Alliance - Service Lifecycle Management by Astea International Inc. (E-mail this company) Astea Alliance -supports the complete service lifecycle, and enables you to manage staff and inventory more efficiently while providing higher levels of service to customers. It provides a single, unified view of all service transactions & gives you a wealth of decision support tools to continuously refine the quality of your service process.  (SOFTWARE PRODUCT)

Simplify the business of doing business: IBS Integrator by IBS, International Business Systems IBS Integrator is multi-platform software that integrates systems, applications, databases, web portals and processes, it automates and connects business processes all along the supply chain in manufacturing, distribution and other industries.  (ASP & SOFTWARE PRODUCT)

Akamai Application Performance Services for the Manufacturing Industry by Akamai Technologies. Akamai Technologies managed services address core weaknesses of the public Internet, using the Akamai platform - 25,000 servers across 69 countries - to detect and avoid problem spots.  (SERVICE)

Go Green and Increase Profitability with Virtual Contact Centers by Avaya, Inc June 2008 - (Free Research) This paper summarizes for contact center managers the facts and fiction regarding the environmental benefits of home agent programs. (WHITE PAPER) READ ABSTRACT |

Gaining the Competitive Edge: Achieving Reverse Logistics Excellence by Integrated Warehouse Solutions. April 2008 - (Free Research) Many companies view the reverse supply chain as cumbersome & unmanageable, so they outsource the 'problem' instead of managing it internally. That is changing. This paper outlines how Reverse Logistics has become the focal point of many... (WHITE PAPER) READ ABSTRACT |

Epicor for Distribution - Enterprise and Mid-Market Distribution Management by Epicor Software Corporation. Designed for the unique needs of large and mid-market distributors, Epicor for Distribution streamlines all of your core distribution processes. It gives you an integrated platform for sales, CRM, supply chain, logistics, financials and reporting - a single point of visibility and control of the processes of a profitable distribution chain.  (SOFTWARE PRODUCT)

Unlocking The Value Of Spreadsheets In Your Business Processes by EXTOL International Inc. August 2008 - (Free Research) This Webcast will survey common spreadsheet automation use cases, examine implementation options and show how non-programmatic spreadsheet automation can achieve results faster and at lower cost. (WEBCAST) READ ABSTRACT |

Tainted Food: Responsibility of Manufacturers by SoftBrands, Inc. April 2008 - (Free Research) Tim Farey, vice president and general manager of SoftBrands Asia, discusses the product safety and how Chinese companies are addressing the problems, his knowledge and experience will help you see the issues in a new light. (PODCAST) READ ABSTRACT |

Consumer Electronics Supply Chain Solutions Suite by ModusLink (E-mail this company) ModusLink executes comprehensive supply chain solutions and services for the Consumer Electronics industry that span the entire supply chain. An outsourcing leader for over 20 years, ModusLink has documented and standardized its best practices into customized options offered within a complete Consumer Electronics Solutions Suite of services.  (SERVICE)

Strategies to Run a Lean Supply Chain: How Principles of Lean Manufacturing Transfer Benefits to Operations by Epicor Software Corporation. February 2008 - (Free Research) This paper by Ventana Research, a leading Performance Management research firm, examines how businesses are using management concepts such as “lean” manufacturing to make their supply chains more efficient. (WHITE PAPER) READ ABSTRACT |

The Visible Supply Chain: Ensuring End-to-End Optimization by Epicor Software Corporation. February 2008 - (Free Research) Supply chain visibility enables you to know the location and status of physical components moved from suppliers to customers. Learn characteristics of a visible supply chain, why it is important and technology that can deliver ROI to your business. (WHITE PAPER) READ ABSTRACT |

A Solution for Manufacturing Excellence in the Global Marketplace by Apriso® Corporation (E-mail this company) August 2006 - (Free Research) The move to global manufacturing is now a stark reality for enterprises. Companies are shifting their supply chains and moving manufacturing plants to seize advantages in costs or to drive faster production. The problem is a disconnect between ERP and the various factory floors that are distributed across countries and continents. (WHITE PAPER) READ ABSTRACT |

Extend the Value of Your Oracle Warehouse Management System (WMS) with Mobility by Quest Solution June 2008 - (Free Research) This paper provides an impact of extending your Oracle Warehouse Management system via mobility, it also examines how mobility can enable you to fully leverage the data already captured in the Oracle Warehouse Management system. (WHITE PAPER) READ ABSTRACT |

Astea Alliance Service Management Suite by Astea International Inc. (E-mail this company) Astea Alliance service management suite integrates & optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, & Sales & Marketing. Astea helps organizations maximize the value of their service operations by providing comprehensive, cost-effective solutions that optimize the service enterprise.  (SOFTWARE PRODUCT)

eCity Receivables - Accounts Receivable & Collections for .Net2.0 by SLINGSHOT. eCity Receivables gives you the tools to tighten credit management, automate billing processes, accelerate collections, efficiently apply payments and resolve payment issues.  (SOFTWARE PRODUCT)

Driving Lean Supply Chains through Improved Information Flow and Supply Chain Visibility by Epicor Software Corporation. July 2008 - (Free Research) For companies looking to boost their results in lean initiatives by utilizing existing resources to their fullest; tools such as Advanced Planning and Scheduling (APS) solutions offer great value. (VIDEOCAST) READ ABSTRACT |

Implementing a Telecommuting Program by Avaya, Inc June 2008 - (Free Research) This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented. (WHITE PAPER) READ ABSTRACT |

Sage Master Builder Product Overview by Sage Software. April 2007 - (Free Research) Sage Master Builder features industry-specific functionality that addresses all phases of your construction business “profit cycle” -- estimating, production, accounting, and analysis in one system. (WHITE PAPER) READ ABSTRACT |

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