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Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc. The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.  (HARDWARE PRODUCT)

WebFOCUS Business Intelligence Application Development & Deployment by Information Builders Inc. (E-mail this company) WebFOCUS development and deployment solutions provide easy-to-use Web-based applications for unlimited numbers of users, tailored to their skill level and preferences regardless of location, as well as flexible and intuitive development tools for building applications.  (SOFTWARE PRODUCT)

Address all your CRM needs with one system by Infor CRM December 19, 2011 - (Free Research) Read this paper to learn about a business-specific solution that is designed with forward-thinking brands in mind. With all industries considered and all accepts of selling considered from sales to customer relationship management, this new system may fit all of your needs.  (WHITE PAPER) READ ABSTRACT |

How to build a cost-effective virtualized IT environment by DLT Solutions October 11, 2011 - (Free Research) This white paper presents how a secured shared infrastructure can help simplify your journey to virtualization, gain integration with existing open source technology, address storage management issues, and achieve rapid results. Read on to learn more about how you can meet ongoing growth requirements as they arise.  (WHITE PAPER) READ ABSTRACT |

Words for the Ys: How to Leverage a Generation’s Strengths and Improve its Staying Power in the Contact Center by Calabrio, Inc. January 25, 2012 - (Free Research) This white paper provides insight on how to retain Generation Y contact center employees so your business can flourish and stay within budget.  (WHITE PAPER) READ ABSTRACT |

North American Contact Center Industry 2011: A Mid-Year Update and Forecast by Calabrio, Inc. January 25, 2012 - (Free Research) This informative market update from The National Association of Call Centers (NACC) provides a comprehensive look at the industry.  (WHITE PAPER) READ ABSTRACT |

Customer Experience Exchange E-Zine Issue 2 by SearchCRM January 31, 2012 - (Free Research) This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies.  (EZINE) READ ABSTRACT |

Can Your Center Keep Up with the Changes? Manage the Avalanche of Complexity and Still Control Costs by Calabrio, Inc. January 25, 2012 - (Free Research) Read this white paper to learn more about the future changes with contact centers and the best ways to prepare your organization for these changes.  (WHITE PAPER) READ ABSTRACT |

Cloud in Government by Red Hat January 05, 2012 - (Free Research) This white paper explains how government IT can enjoy cloud capabilities while keeping existing IT investments and avoiding vendor lock-in. Explore how open source and application portability in the cloud and the relationships between technology providers are critical to building a successful cloud strategy.  (WHITE PAPER) READ ABSTRACT |

Best Practices for Transforming to a Multi-Channel Contact Center by inContact January 18, 2012 - (Free Research) Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment.  (WHITE PAPER) READ ABSTRACT |

Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis by inContact August 08, 2011 - (Free Research) This white paper presents the results of a total cost of ownership (TCO) analysis comparing premise-based and hosted contact center platforms.  (WHITE PAPER) READ ABSTRACT |

Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact September 15, 2011 - (Free Research) If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies.  (WHITE PAPER) READ ABSTRACT |

Quantum DXi6500 Family Addresses Mid-Market Deduplication Needs; Cost, Existing Backup Integration, Implementation and Scalability by Quantum Corporation November 25, 2009 - (Free Research) This analyst report examines Quantum’s DXi6500 family of disk storage systems, which are designed to help companies deal with modern day backup and recovery challenges. Read on to learn about the DXi6500 family and their ability to improve backup performance, manage costs, speed up recovery and more.  (ANALYST REPORT) READ ABSTRACT |

CW+: The Open Group: Strengthening your business case for using cloud by ComputerWeekly.com July 28, 2010 - (Free Research) With the rapid emergence of technologies, it is important for business executives and stakeholders to focus on the real business challenges and the needs of the enterprise. This White Paper provides a high-level depiction of real-world business problems that were addressed using Cloud computing.  (WHITE PAPER) READ ABSTRACT |

CW+: The Open Group: Strengthening your business case for using cloud by ComputerWeekly.com August 16, 2010 - (Free Research) What can you, as a buyer do to strengthen your business case for Cloud and keep your company competitive? What are some real-world success stories where companies have applied Cloud to solve specific business challenges? What business risks are clients facing which have influenced Cloud buying decisions?  (WHITE PAPER) READ ABSTRACT |

CW+: Overview of the Open Group Security Forum by ComputerWeekly.com October 19, 2010 - (Free Research) The Security Forum is a membership group of security experts from both the customer and supply sides of industry, government, and academia, who share a common aim to raise confidence levels in IT business operations.  (WHITE PAPER) READ ABSTRACT |

Adapt your contact center for increased customer satisfaction by inContact January 20, 2012 - (Free Research) This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money.  (VIDEO) READ ABSTRACT |

Making WFM Work: Best Practices and ROI Model by Calabrio, Inc. January 24, 2012 - (Free Research) There has been tremendous innovation in contact center workforce management (WFM) over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.  (WHITE PAPER) READ ABSTRACT |

Case Study: la Caixa - Bank takes customer and employee support to the next level by Hewlett-Packard Limited January 05, 2012 - (Free Research) With HP's contact centre and customer services, la Caixa was able to expand and continue to provide excellent service to their customers. Read this case study now to learn more about HP's call centre and contact centre offerings.  (CASE STUDY) READ ABSTRACT |

Avaya Aura Contact Center Scripting Demystified by Global Knowledge May 18, 2011 - (Free Research) Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice.  This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code.  (WHITE PAPER) READ ABSTRACT |

Improving Storage Efficiencies with Data Deduplication and Compression by Oracle Corporation October 11, 2011 - (Free Research) The Hybrid Storage Pool architecture is a unique way to integrated flash-based SSDs into the storage system, providing for higher performance and lower power consumption compared with traditional approaches. Read this white paper to learn more.  (WHITE PAPER) READ ABSTRACT |

VMware ACE 2 Enterprise Edition: Desktop Virtualization Solution by AMD and VMware, Inc (E-mail this company) VMware ACE 2 Enterprise Edition delivers desktop virtualization solutions for enterprise users. Use VMware ACE 2 to deploy an ACE virtual machine as an IT managed “virtual laptop” to remote workers, provision controlled desktop images as sandbox environments or run legacy operating systems & applications on an existing PC as you migrate to Vista.  (SOFTWARE PRODUCT)

Quantum to Challenge Data Domain with DXi6500 Family: Mid-Market-Targeted Deduplication Solution by Quantum Corporation November 25, 2009 - (Free Research) This analyst report examines Quantum’s DXi6500 family of disk storage systems, which are designed to help companies deal with modern day backup and recovery challenges. Read on to learn about the DXi6500 family and their ability to improve backup performance, manage costs, speed up recovery and more.  (ANALYST REPORT) READ ABSTRACT |

Quantum DXi6500 Family to Challenge Data Domain with Mid-Market-Targeted Deduplication Solution by Quantum Corporation November 25, 2009 - (Free Research) This analyst report examines Quantum’s DXi6500 family of disk storage systems, which are designed to help companies deal with modern day backup and recovery challenges. Read on to learn about the DXi6500 family and their ability to improve backup performance, manage costs, speed up recovery and more.  (ANALYST REPORT) READ ABSTRACT |

Adding Mainframe Focus to End-to-End Application Performance Management by IBM June 2008 - (Free Research) Enterprise organizations need to take a serious look at end-to-end application performance management.  (WHITE PAPER) READ ABSTRACT |

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