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Electrical Efficiency Modeling for Data Centers by Schneider Electric

January 01, 2006 - (Free Research)
Typical data centers draw more than twice as much power as IT loads require. The cost associated with this power consumption is considerable and often avoidable. Get tips on reducing electrical waste and learn about better ways to measure efficiency. 
(WHITE PAPER) READ ABSTRACT |

Planning and Design for a Data Centre Electrical Power Infrastructure: Distribution, UPS, Safety and Savings by SOCOMEC Group

February 15, 2011 - (Free Research)
This paper examines that a data centre design  must meet specific requirements including; site selection, space, available power, air conditioning, load, environmental quality, and risk evaluation, but also the requirements of the electrical power supply system. It is also discusses how necessary it is to consider the cost of service downtime. 
(WHITE PAPER) READ ABSTRACT |

10 Ways to Increase Power System Availability in Data Centers: Strategies for Ensuring Clean, Continuous Power to Essential IT Systems by Eaton Corporation

September 01, 2009 - (Free Research)
A data center's power availability has become essential to an organization's ability to serve its customers and to stay both competitive and profitable. This white paper will discuss 10 underutilized best practices for building and maintaining a highly available data center power infrastructure. 
(WHITE PAPER) READ ABSTRACT |

Advanced Technologies Key to Next-Gen Contact Centers by LogMeIn, Inc.

March 27, 2014 - (Free Research)
Access this helpful e-guide to learn how to improve customer experience by equipping contact center agents with the right tools and technologies. Discover why Forrester Research analyst Art Schoeller recommends an "outside-in approach" to acquiring new contact center technologies, and explore his key considerations for adopting new tools 
(EGUIDE) READ ABSTRACT |

Automating Customer Contact Centers to Gain Agility and Analytic Insights by Genesys

June 04, 2014 - (Free Research)
This informative white paper explores the components, advantages, and use cases for a virtual contact center. It also includes a checklist of 9 must-have virtual contact center features, so you know what to look for when evaluating a technology. 
(WHITE PAPER) READ ABSTRACT |

Power calculator: Estimate the operating conditions of storage systems by Oracle Corporation

June 13, 2014 - (Free Research)
Access this power calculator to get an estimate of the electrical and heat loads for typical operating conditions. This will give you a better idea of how this solution can work for you. 
(RESOURCE) READ ABSTRACT |

Mobile augmented reality opportunities for business by ComputerWeekly.com

December 01, 2010 - (Free Research)
The phrase “augmented reality” was coined by Boeing researcher Tom Caudell in the early 1990s to describe a digital display viewed through a headset  which guided workers through electrical wires in aircraft. The term has since gained currency and is now taken to describe digital information overlaid on the physical world. 
(WHITE PAPER) READ ABSTRACT |

Southeastern Orthopedic Center Cools Server Rooms and Keeps Systems Running with Tripp Lite by Tripp Lite

June 22, 2011 - (Free Research)
Access this exclusive case study to discover how one organization in the health industry used a portable air conditioning unit to cool small server rooms to protect network devices without risking electrical damage due to water. 
(CASE STUDY) READ ABSTRACT |

Contact Center Consolidation by CosmoCom, Inc.

March 2008 - (Free Research)
Improving access to contact center resources is more challenging when agents are distributed across multiple locations. View this webcast for insight into Contact Center Consolidation. 
(BOOK) READ ABSTRACT |

Power System Event Reconstruction Technologies for Modern Data Centers by Schneider Electric

October 2011 - (Free Research)
New power monitoring systems can re-construct the sequence of events such as circuit breaker tripping, and static switch transfer down to 1 ms resolution. This resource explores this power system even reconstruction in detail and discusses why it’s important to modern data centers. 
(WHITE PAPER) READ ABSTRACT |

Contact Center Security in the Cloud: Questions to Ask & Answers to Expect by LiveOps

October 2011 - (Free Research)
Read this white paper to learn what should be addressed when moving your contact center to the cloud including important security risks. 
(WHITE PAPER) READ ABSTRACT |

The Hidden ROI of a Cloud-based Contact Center by Five9

January 2013 - (Free Research)
Access this report from Aberdeen Group to examine some of the top business drivers for cloud-based contact centers. You'll also explore the benefits that the cloud offers contact centers, and how it improves customer experience over traditional call center deployments. 
(ANALYST REPORT) READ ABSTRACT |

Overhauling a Legacy Contact Center: Starting Steps by Five9

May 2013 - (Free Research)
Overhauling legacy contact center technology is often costly and time-consuming, but it doesn't have to be. This expert e-guide offers advice on deciding when it's time to upgrade your contact center, making the business case for an overhaul, and important change management considerations. 
(EGUIDE) READ ABSTRACT |

Avaya Users Deploy Best-in-Class Practices to Improve Contact Center Performance by Avaya

November 2013 - (Free Research)
This exclusive paper examines how your organization can position itself to meet changing buyer needs by establishing best-in-class contact center programs. Read on and also discover 14 best practices that can ensure successful customer interactions. 
(WHITE PAPER) READ ABSTRACT |

Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis by inContact

May 2011 - (Free Research)
Today, the majority of North American contact centers today are supported by premise-based contact center and telephony systems. But there's another money-saving option for contact centers: third-party owned and operated hosted services. Before you decide which model to use, there's another factor you should consider: Total cost of ownership (TCO). 
(WHITE PAPER) READ ABSTRACT |

Best Practices for Power Equipment Startup by Square D Critical Power Competency Center

February 2009 - (Free Research)
This paper describes the need for a systematized program for new power equipment startup and the best practices and pitfalls that exist with regards to power equipment startup. 
(WHITE PAPER) READ ABSTRACT |

The New CRM Metrics: Putting Them to Work by SearchCRM

January 2013 - (Free Research)
There is added pressure for contact center agents, with customers armed to the teeth with devices to connect with businesses- from tweets to texts to telephone calls. But with proper metrics to gauge their performance and lead to instructive training, some of that pressure can be alleviated. 
(WHITE PAPER) READ ABSTRACT |

Who's Got the Talent? Build an A-List Backup Team by Iron Mountain

February 2012 - (Free Research)
The key to a successful disaster recovery strategy is planning. Read this white paper to learn about the importance of being proactive about potential problems, discover how you can properly rehearse for disaster and understand the importance of knowing who's in charge of what when the time comes. Read on for more. 
(WHITE PAPER) READ ABSTRACT |

IBM Rational targets engineering lifecycle management by IBM

November 2012 - (Free Research)
Access this informative white paper to learn about an engineering lifecycle management tool that provides comprehensive views into the product lifecycle, and goes beyond data integration to reduce the complexity of this process. 
(WHITE PAPER) READ ABSTRACT |

Fuel Cell Testing - The NI Way by National Instruments

October 2001 - (Free Research)
Fuel cells are becoming a very efficient and clean source of electrical energy for the future. Fuel cells boast many advantages when compared with conventional energy sources of today. 
(WHITE PAPER)

System Grounding and Ground Fault Protection for Data Centers by Square D Critical Power Competency Center

November 2008 - (Free Research)
This paper presents the fundamentals of power system grounding, definitions and requirements of the National Electrical Code with respect to grounding, the need for low voltage ground fault protection and how it is implemented. 
(WHITE PAPER) READ ABSTRACT |

802.11n Primer by Aerohive Networks

September 2010 - (Free Research)
In this paper, we will look at the basic elements of 802.11n functionality, with an emphasis on how it differs from WLAN technologies in use today. Our primary focus will be on the major methods that 802.11n uses to deliver on the claim of large increases in throughput and reliability. 
(WHITE PAPER) READ ABSTRACT |

Keeping Pace with the Consumer: What you Need to Deliver a Next-Generation Customer Experience by Aspect

August 2010 - (Free Research)
This paper outlines key capabilities and top-line technical requirements to consider as you engage with IT to determine the best path forward to meet your customers’ demands. Continue reading to learn tips and techniques to keep pace with the consumer and deliver a next-generations customer experience. 
(WHITE PAPER) READ ABSTRACT |

Contact Center Security: Moving to the True Cloud by LiveOps

December 2010 - (Free Research)
Today, Cloud is one of the most talked about trends in the IT industry. It’s a paradigm many believe will have a widespread business impact. However, while the term “Cloud”is relatively new, one of the core components, distributed computing, is well-established. 
(WHITE PAPER) READ ABSTRACT |

Five Ways to Differentiate Your Customer Service Offering Using the Cloud by Genesys

March 2012 - (Free Research)
Implementing new technologies to enable multi-channel customer service isn't always easy, especially for mid-size organizations that are trying to balance costs with customer personalization. Access this white paper to learn why a cloud-based contact center could be the answer for better service at a lower cost. 
(WHITE PAPER) READ ABSTRACT |

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