TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		Customer Support Solution by Extraview Corporation. As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer more... >> Discover more offerings from Extraview Corporation.
		CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc.. Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable more... >> Discover more offerings from SAP America, Inc..

OASIS Professional Liability; Claims, Policy, and Financial Management by Delphi Technology, Inc. (E-mail this company) OASIS Professional Liability is a component-based, fully integrated insurance processing system, that supports full-service professional liability insurance companies, third party claims administrators, and self-insured entities.  (ASP & SOFTWARE PRODUCT)

PRO The Specialty System -- P&C Insurance Solutions Processing by Fiserv Insurance Solutions. Our longevity demonstrates that we have the right design, the right philosophy and the right system to remain a leading provider of software solutions for years to come.  (SOFTWARE PRODUCT)

Enterprise Benefits of Real-Time Contact Center Performance Management by Genesys Co. July 2008 - (Free Research) Real-time CCPM solutions give contact center management an objective and quantifiable method for identifying, capturing and communicating customer or operational issues quickly enough to prevent them from causing more damage. (WHITE PAPER) READ ABSTRACT |

Proactive Contact Center Management: A New Paradigm for Driving Continuous Improvement? by Genesys Co. June 2008 - (Free Research) This white paper is intended to give you a sense of what these new proactive management technologies can do for you, and to help you establish criteria for evaluating products in this arena. (WHITE PAPER) READ ABSTRACT |

Taking a SIP: What Executives Should Know about IP Transformation in the Contact Center by Genesys Co. September 2008 - (Free Research) This white paper is intended for executives who are seeking to understand why SIP is a must-have technology for the contact center today. (WHITE PAPER) READ ABSTRACT |

The Unique Requirements of Product Data Quality by The Data Warehouse Institute by Silver Creek Systems. July 2008 - (Free Research) TDWI explores traditional approaches to data quality, which focus on well structured data, and shows why these do not work with less structured product data. Read about Product Data’s unique requirements and how to address them. (WHITE PAPER) READ ABSTRACT |

Using Real-Time Information to Improve Contact Center Performance by Genesys Co. May 2008 - (Free Research) From this 15-minute podcast, you'll walk away with ideas about how real-time analytics can enhance call center performance and how to execute on a real-time strategy in your call center. (PODCAST) READ ABSTRACT |

Increase First Contact Resolution: The Key to Superior Support by Citrix Online-GotoAssist July 2008 - (Free Research) John Ragsdale, VP of Research for SSPA makes a business case for improving first contact resolution and explain how it links to significantly reduced operating costs and increased customer loyalty. (WEBCAST) READ ABSTRACT |

Simplifying Contact Center Technology by Oracle Corporation. August 2008 - (Free Research) Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology. (WHITE PAPER) READ ABSTRACT |

The Intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction by Genesys Co. March 2008 - (Free Research) Download the new business paper, The intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction and discover how your contact center can actually anticipate customers' needs and allow them to control the interaction. (WHITE PAPER) READ ABSTRACT |

IRMS Warehouse Management System Suite (SCM) by Integrated Warehouse Solutions. The IRMS system begins with the classic WMS foundation and expands to deliver flexibility and adaptability to commercial and government organizations, whatever the need.  (SOFTWARE PRODUCT)

Genesys Global Consumer Survey - 2007 by Genesys Co. March 2008 - (Free Research) This survey highlights the importance of the contact centre experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations. (WHITE PAPER) READ ABSTRACT |

Seamless Customer Conversations: Driving Intelligent Interactions in the Contact Center by Infor. March 2008 - (Free Research) Contact centers are becoming primary interaction points for many customers. Learn how to make these important interactions more personalized and intelligent for customer retention and increased sales opportunities. (WHITE PAPER) READ ABSTRACT |

Advanced Workflow: The SpringCM BPM Solution by SpringCM August 2008 - (Free Research) The SpringCM Advanced Workflow solution is designed to automate any complex business process regardless of the type of industry or the number of steps involved. (WHITE PAPER) READ ABSTRACT |

Astea Alliance Service Management Suite by Astea International Inc. (E-mail this company) Astea Alliance service management suite integrates & optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, & Sales & Marketing. Astea helps organizations maximize the value of their service operations by providing comprehensive, cost-effective solutions that optimize the service enterprise.  (SOFTWARE PRODUCT)

The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service by Genesys Co. June 2008 - (Free Research) This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage. (WHITE PAPER) READ ABSTRACT |

Requirements Management and Traceability for Enterprises by Telelogic, An IBM Company Telelogic DOORS®, the market and technology leader in Requirements Management, increases the quality of systems engineering, business-critical IT and software development projects by improving requirements communication and collaboration.  (SOFTWARE PRODUCT)

Developing a Spectacular Support Structure by Numara Software April 2008 - (Free Research) In this webcast from Numara Software industry leaders will teach you how to be sure that your support structure is running effectively. It will discuss and present solutions for all major issues that support centers encounter. (WEBCAST) READ ABSTRACT |

Protecting Online Gaming and e-Commerce Companies from Fraud by iovation, Inc. March 2008 - (Free Research) iovation ReputationManager is capable of introducing a layer of trust and protection for both e-commerce and gaming sites and their customers, without compromising personal privacy. (WHITE PAPER) READ ABSTRACT |

Controlling High Fraud Risk of International Transactions by iovation, Inc. March 2008 - (Free Research) Iovation has pioneered a technology for online fraud screening. This white paper examines how e-Commerce businesses can fight online fraud without turning away business based on the geographic locations of customers. (WHITE PAPER) READ ABSTRACT |

Business Rule Management Systems and Financial Services: Equifax as a Case Study by ILOG Inc April 2008 - (Free Research) This case study examines Equifax's process of implementing a Business Rule Management System (BRMS) and the lessons learned. It provides readers with an understanding of BRMS as well best practices should they choose to implement a BRMS. (CASE STUDY) READ ABSTRACT |

Epicor®Vista™ – Job Shop & Make-to-Order ERP Solutions by Epicor Software Corporation. Epicor Vista is a world-class, integrated manufacturing and accounting solution for emerging manufacturers, job shops or make-to-order departments of large enterprises. Vista is loaded with innovative tools that will help you take control of estimating, orders, scheduling, costing, inventory, quality and much more.  (ASP & SOFTWARE PRODUCT)

Go Green and Increase Profitability with Virtual Contact Centers by Avaya, Inc June 2008 - (Free Research) This paper summarizes for contact center managers the facts and fiction regarding the environmental benefits of home agent programs. (WHITE PAPER) READ ABSTRACT |

AMTdirect Real Estate Information Management for Service Providers by AMTdirect. AMTdirect is used by numerous real estate service providers and brokerage houses because it's powerful, cost effective and accessible from anywhere at anytime.  (ASP)

Success Story: Communications - AT&T by Genesys Co. May 2008 - (Free Research) Cingular wanted to meet a goal of answering 92% of all customer calls before abandonment, without adding staff. After careful consideration, it chose Informiam to meet that goal. (CASE STUDY) READ ABSTRACT |

1 - 25 of 500 | Next Page   Business e-mail:  First name: (optional)  Last name: (optional)     x

We are always striving to improve our customer experience. Please notify us if there is a company missing that you feel should be in our directory.