This report presents the results of a global survey commissioned by ATG that reveal that consumers want more than just a phone number or e-mail address when it comes to online customer service. Continue reading this report to learn more about the consumer views and trends of voice and live chat. 

This Webcast and complimentary Podcast explores today's consumer trends and new customer strategies that will help companies not only survive the current economy but emerge as a leader in the long run. 

This resource offers five key trends that are reshaping customer experience management. Discover how successfully tap into these trends will give you the competitive advantage over those who fail to adapt to this rapid change. 

Caregivers want the devices they work with to function like the devices in their pockets. And this is steadily becoming a reality. View today’s brief video and join Motion Computing’s Vice President of Marketing, Mike Stinson as he talks about the latest health IT trends in tablets and other mobile devices. 

This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations. 

In this presentation transcript, Kevin Haley, one of Symantec's security experts from the Security Technology and Response organization, discusses the Symantec's Internet Security Threat Report (ISTR), detailing the latest security research and the top trends for 2012. Find out how the security landscape will affect your organization. 

With the increased popularity of online video content, now is the time for publishers to experiment with online video as a new means of storytelling and offering an enhanced experience on their Web sites. 

This paper outlines key capabilities and top-line technical requirements to consider as you engage with IT to determine the best path forward to meet your customers’ demands. Continue reading to learn tips and techniques to keep pace with the consumer and deliver a next-generations customer experience. 

Find out what 1,900 B2B marketers in software, hardware and technology services industries revealed about what works for lead generation. Supplement this report with the webinar titled "KnowledgeStorm Webinars: Business Technology Marketing Benchmarks: 2006-2007 Data and Trends" and learn about B2B e-mail and search engine marketing strategies. 

This presentation transcript examines the key drivers behind the mobile trend from an enterprise perspective and looks to how it will evolve in the next few years. Access this resource to examine the challenges surrounding the development of mobile enterprise applications. 

This paper looks at the historical development of BI applications and BI technology, and concludes that five common Styles of BI have evolved during the past decade - each style representing a certain characteristic usage. 

This exclusive podcast discusses the increasingly vital role of the online customer experience. Tune in and learn how today's technologies and trends have changed the way organizations reach their customers, and the impact they've had on the consumers themselves.