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How to Win Customers and Build Trust Online: What smart companies are doing to build trust and use it to create competitive advantage online by VeriSign EMEA February 18, 2011 - (Free Research) If you can make your site more trustworthy, you can turn customer concerns to your advantage. Learn how trust can be a competitive advantage, and how to go about establishing trust among customers in this white paper.  (WHITE PAPER) READ ABSTRACT |

Gaining a Competitive Design Advantage in the New Telecom/Datacom Marketplace by Telelogic, An IBM Company June 02, 2008 - (Free Research) Embedded Market Forecasters, in this paper, present the case for using Model Driven Development (MDD). MDD is a preferred model because it allows for the development of software applications that are delivered on-time and meet pre-design expectations while also providing for the reuse of said software when the current hardware is replaced.  (ANALYST REPORT) READ ABSTRACT |

Keeping Pace with the Consumer: What you Need to Deliver a Next-Generation Customer Experience by Aspect August 10, 2010 - (Free Research) This paper outlines key capabilities and top-line technical requirements to consider as you engage with IT to determine the best path forward to meet your customers’ demands. Continue reading to learn tips and techniques to keep pace with the consumer and deliver a next-generations customer experience.  (WHITE PAPER) READ ABSTRACT |

Tablets in the enterprise: five steps for successful adoption by ComputerWeekly.com June 27, 2012 - (Free Research) Tablet devices will give enterprises a competitive advantage according to this in-depth report from Booz&Co.  (ESSENTIAL GUIDE) READ ABSTRACT |

International Procurement Center: Increasing Efficiency and Maximizing Profitability by E2open January 14, 2009 - (Free Research) This white paper describes international procurement center (IPC) processes and capabilities, and explains the ways in which an IPC deployment can enhance your profitability.  (WHITE PAPER) READ ABSTRACT |

Risk Management and Product Delivery in Consumer Lending by ILOG, an IBM Company September 2008 - (Free Research) Amid the ongoing impact of the sub-prime meltdown and the ensuing credit crunch, lenders are facing a much tougher market than has been seen for some time. Business Rules Management Systems (BRMS) can enhance risk management, lending process streamlining and flexibility.  (WHITE PAPER) READ ABSTRACT |

Smartphones: A Savvy Strategy for Government Employees by BlackBerry January 2011 - (Free Research) There is no reason why government agencies shouldn’t take advantage of all that smartphones have to offer. Employed efficiently, smartphones can address several organizational imperatives, including cost savings, greater mobility, increased telework options and sensitivity to environmental concerns. Continue reading to learn more.  (WHITE PAPER) READ ABSTRACT |

Creating and managing value-driven product portfolios by IBM June 2009 - (Free Research) The product portfolio decisions you make today will determine whether your company is relevant tomorrow. To increase the chances of marketing a successful product, organizations must deliver products and services to the consumers they value the most, and they must provide those deliverables when their consumers want them. Read on to learn more.  (WHITE PAPER) READ ABSTRACT |

Transition your existing service offerings into a private or hybrid cloud-based environment with Service Catalog by CA Technologies. August 2011 - (Free Research) It seems as if every company is looking to gain cost advantages and efficiencies by moving toward a cloud environment.  In this webcast, learn how CA Service Catalog can define your services in business terms, and automatically provision them in a private or hybrid cloud environment provided by cloud suppliers and delivered to cloud consumers.  (WEBCAST) READ ABSTRACT |

Profiting on Sustainability through Smart Demand-Supply Networks by E2open March 2009 - (Free Research) In this white paper, learn how manufacturers can gain visibility and control over their products' lifecycles, reduce the carbon and energy footprints of their trading partners, and attain brand and cost leadership in an increasingly environmentally-conscious business climate by employing a Smart Demand-Supply Network.  (CASE STUDY) READ ABSTRACT |

Analyst Research IBM Synchronizes its Commerce 2.0 Strategy with ‘Smarter Commerce’ Initiative by IBM March 2011 - (Free Research) In this paper, IDC Insight highlights the important elements of the IBM Smarter Commerce announcement and looks at the implications of the announcement in the context of a powerful movement that is occurring in the commerce solutions marketplace, both business to business (B2B) and business to consumer (B2C).  (ANALYST BRIEF) READ ABSTRACT |

Accenture Technology Vision 2013 by ComputerWeekly.com February 2013 - (Free Research) Accenture's technology vision assesses the impact of digital technology on the enterprise in 2013 and offers action points for CIOs and business leaders.  (IT BRIEFING) READ ABSTRACT |

Mobile location-based services gaining ground by ComputerWeekly.com November 2010 - (Free Research) From the turn of the millennium until the end of 2007 MLBS (Mobile Location Based Services) had promised much, but delivered very little in terms of commercial applications. Even in Japan and South Korea, the most advanced markets for commercial MLBS, usage was disappointing.  (WHITE PAPER) READ ABSTRACT |

Using Enterprise Systems to Gain Uncommon competitive Advantage by Accenture June 2008 - (Free Research) Enterprise systems can lead to high performance in terms of differentiated customer response, new market discovery and development, and even the rapid reconfiguration of fundamental business processes.  (WHITE PAPER) READ ABSTRACT |

Business Continuity Management by Matrix42 September 2008 - (Free Research) This White paper explains the concept of Business Continuity and demonstrates how matrix42 Empirum supports the Business Continuity Strategy in the enterprise.  (WHITE PAPER) READ ABSTRACT |

The Case for Big Data in the Financial Services Industry by Hewlett-Packard Company April 2013 - (Free Research) In the financial services industry, improving decision making will help you achieve a competitive advantage and the way to do this is through analytics and the ability to exploit big data. Access this white paper to learn the strengths and weaknesses of cloud computing, security, and mobility. And examine expert tips to leveraging big data.  (WHITE PAPER) READ ABSTRACT |

Top Five Contact Center Trends for 2013 by Avaya March 2013 - (Free Research) This resource offers five key trends that are reshaping customer experience management. Discover how successfully tap into these trends will give you the competitive advantage over those who fail to adapt to this rapid change.  (WHITE PAPER) READ ABSTRACT |

Streamlining Access Control for SAP® Systems: The Many Advantages of Automated User Provisioning by Security Weaver September 2008 - (Free Research) For organizations with high-volumes of employees leveraging SAP solutions, managing access is a complex undertaking. This paper examines the access control challenges and reveals the many advantages of automated user provisioning for SAP solutions.  (WHITE PAPER) READ ABSTRACT |

How to Translate Good Service into Market-Share Advantage by GoToAssist May 2008 - (Free Research) This research brief addresses 1 of the 6 key strategic issues: How to Translate Good Service into Market-Share Advantage.  (WHITE PAPER) READ ABSTRACT |

The Cost and Benefits of BYOD by Kaseya December 2012 - (Free Research) Uncover why 80% of organizations today are ill-prepared for the bring your own device (BYOD) phenomenon as you explore the benefits and security risks of this consumer-driven trend.  (EGUIDE) READ ABSTRACT |

Powering Enterprise Process Advantage® with Metastorm Enterprise™ by Metastorm May 2008 - (Free Research) Metastorm Enterprise™ is the only solution that provides the framework you need to help you achieve Enterprise Process Advantage - a heightened level of business performance resulting from increased process efficiency and agility.  (WHITE PAPER) READ ABSTRACT |

Raytheon Open Source Performance Advantages by Univa UD April 2008 - (Free Research) By partnering with Univa, Raytheon, a leader in High Performance Computing and Mission Systems Integration, created a best-of-breed solution for scalable, robust and time-critical data movement, file virtualization, and storage and security challenges.  (CASE STUDY) READ ABSTRACT |

IT Optimization as a Source of Sustainable Competitive Advantage by IBM May 2008 - (Free Research) This white paper highlights the costs of IT asset proliferation and the advantages of the IBM view of IT optimization as a strategic, ongoing process.  (WHITE PAPER)

IBM Service Management for the Intelligent Utility Network by IBM December 2010 - (Free Research) The current utilities environment requires companies to decrease costs while increasing the ability to control utility assets. One key challenge is how to take advantage of new technologies to better manage the delivery of service to customers today and into the future. IBM Service Management for the IUN provides a blueprint for getting started.  (WHITE PAPER) READ ABSTRACT |

Evaluating CRM Solutions: Six Ways ‘The Oracle Advantage' Benefits Your Organization by Oracle Corporation September 2008 - (Free Research) Deciding on the right CRM solution for your organization is no easy feat. This paper summarizes the key questions every organization should ask of a vendor and the ways "The Oracle Advantage" addresses each of these areas.  (WHITE PAPER) READ ABSTRACT |

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