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Managing Data, Managing Change: Making MDM Work by Baseline Consulting

September 2008 - (Free Research)
This white paper discusses, Business Change Management, Data Change Management, and Cultural Change Management. These are the three main categories of change management that accompany any Master Data Management (MDM) effort. 
(WHITE PAPER) READ ABSTRACT |

Customer Data Security: PCI and Beyond - Benchmark Study 2008 by Apani

March 2008 - (Free Research)
This 2008 Customer Data Security Study reveals how quickly and how well retailers are responding to the PCI mandate and what measures retailers are taking now to minimize the risks associated with the capture, retention, and use of customer-specific data. 
(WHITE PAPER) READ ABSTRACT |

Being Agile in a Non-Agile World by Ivar Jacobson Consulting

July 2008 - (Free Research)
This paper discusses how to implement agile thinking in the context of both defined engineering practices and an organizations' Software Development Lifecycle. 
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SQL Server 2008: What to Expect by Global Knowledge

December 2008 - (Free Research)
Microsoft SQL Server 2008 has many great new features that will allow you to develop higher performing, more scalable next-generation applications using more than just relational data. 
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Email Marketing Goes Social by Silverpop Systems Inc.

November 2008 - (Free Research)
Read this paper to get tips about how to best implement a successful social email marketing campaign. 
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Memory Analysis Best Practices Within Eclipse by Dell Software

June 2008 - (Free Research)
This paper provides a strategy for identifying memory leaks in Java applications from the comfort of the Eclipse Java IDE. You will learn how the Java garbage collector works, the nature of memory leaks, and how to avoid them. 
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Online Video: The New Merchandising by Akamai Technologies

September 2008 - (Free Research)
This white paper examines the trends in eCommerce video applications, current customer and eRetailer attitudes, and the challenges to successfully delivering high quality online video into their online merchandising strategy. 
(WHITE PAPER) READ ABSTRACT |

CA Wily Customer Experience Manager by CA Technologies.

August 2008 - (Free Research)
This white paper highlights a method for attaining real-time visibility into the end-user experience on web-based applications. 
(WHITE PAPER) READ ABSTRACT |

Identity and Access Intelligence: Transforming Enterprise Security by IBM

March 2013 - (Free Research)
Consult this white paper to learn more about how the concepts of business IT are transforming. It describes the nature of identity and access intelligence and the factors that are behind this new and emerging aspect of security evolution. 
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EdgePlatform for Application Acceleration and Delivery by Akamai Technologies

The Akamai EdgePlatform is a purpose built Application Delivery Network that accelerates delivery of applications and content over the Internet, which can lead to increased usage, adoption and improved productivity. 
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Calculating the ROI of a SOA Project by Wipro Technologies

June 2008 - (Free Research)
ROI is gaining momentum as many sponsors are finding hard to justify SOA initiatives without ROI and ROI often comes as a bottleneck or a barricade in justifying SOA initiative. 
(WHITE PAPER) READ ABSTRACT |

Order-to-Cash Best Practices for Billing: Automated Access and Delivery by Esker Inc.

August 2008 - (Free Research)
Esker DeliveryWare enables users to match up proof of delivery and other documents with corresponding orders and invoices at any point in the billing process, and to sort, archive, send and track POD documents automatically and electronically. 
(WHITE PAPER) READ ABSTRACT |

Apply the ITIL Framework with Confidence by TechExcel

August 2008 - (Free Research)
This whitepaper explains how ITIL provides the foundation for quality IT service management. It actively supports corporate goals by offering services that are based on efficient principles and adequately fulfilling business requirements. 
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Commvault Galaxy, EMC Retrospect Best of the Backup Apps by Storage Magazine

September 2008 - (Free Research)
After being bumped from the top backup and recovery software spot last year by BakBone Software, CommVault's Galaxy returns to the winner's circle. 
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Solution Brief: Optimizing Application Traffic on MPLS WAN Links by BlueCoat

January 2007 - (Free Research)
MPLS (Multi-Protocol Label Switching) is a common type of service offering from global telecom providers that removes much of the cost and complexity of more traditional point-to-point networks. 
(ARTICLE) READ ABSTRACT |

Good to Great: Transform IT through Service Lifecycle Management by Hewlett-Packard Company

June 2008 - (Free Research)
This paper examines service lifecycle management SLcM and the ITIL v3 principles on which it is based. It shows how SLcM provides the framework for organizations to optimize business outcomes and facilitates continual service improvement. 
(WHITE PAPER) READ ABSTRACT |

Enhancing Interaction Center ROI in Turbulent Economic Times by SAP America, Inc.

April 2009 - (Free Research)
Interaction center managers, along with their counterparts in sales, marketing, and service, are being asked to deliver greater value on shoestring budgets. While the conventional reaction in tough economic times is to simply cut costs and services, the nature of the current downturn indicates that austerity measures of the past won't work today. 
(WHITE PAPER) READ ABSTRACT |

Business Activity Monitoring: Process Control for the Enterprise by SL Corporation

May 2008 - (Free Research)
This whitepaper discusses how lessons can be taken from traditional process monitoring applications and applied in today's more complex multi-dimensional environments. 
(WHITE PAPER) READ ABSTRACT |

The Maturity Curve of Testing Services by Wipro Technologies

September 2008 - (Free Research)
This white paper the curve by which software testing practices typically grow within an organization, highlighting the benefits associated with testing as a managed service. 
(WHITE PAPER) READ ABSTRACT |

X-Force Mid-Year Trend Report by IBM

January 2012 - (Free Research)
This report provides statistical information about all aspects of threats that affect Internet security, including software vulnerabilities and public exploitation, malware, spam, phishing, web-based threats, and general cyber criminal activity. 
(ANALYST REPORT) READ ABSTRACT |

The Business of Social Business by IBM

November 2013 - (Free Research)
The following white paper outlines many of the challenges associated with social media and how to overcome them. Gain expert advice on how companies today are utilizing social media to their advantage. 
(WHITE PAPER) READ ABSTRACT |

CIO Handbook: Personalizing the Customer Experience by SearchCIO.com

March 2013 - (Free Research)
CIOs must marry online and physical offerings to personalize business interactions for each and every customer in today's collaborative world. Find out how leading businesses are paving the way with top-notch customer experience strategies. 
(EBOOK) READ ABSTRACT |

Managing Application Performance to Achieve Mission Success by CA Technologies.

February 2008 - (Free Research)
The reliance on web-based applications in government organizations has significant consequences. Success depends on end users' ability to interact well with their web applications. The key to success is an application performance management strategy that monitors end-user experiences and application performance from a transaction perspective. 
(WHITE PAPER) READ ABSTRACT |

Marketing strategies to improve customer understanding by OpenText

June 2012 - (Free Research)
In our customer-centric market, the voice of the consumer is having a major effect on day-to-day business decisions. This expert e-guide reveals tips and advice to help readers utilize marketing strategies to best improve the customer experience and understanding. 
(EGUIDE) READ ABSTRACT |

6 Best Practices for Preventing Enterprise Data Loss by RSA, The Security Division of EMC

February 2009 - (Free Research)
Nearly 220 million electronic records have been breached since January 2005, according to Privacy Rights Clearinghouse. This paper outlines six best practices for corporations seeking to prevent enterprise data loss in order to protect revenue, limit customer attrition, and meet government regulatory requirements. 
(WHITE PAPER) READ ABSTRACT |

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