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Frost and Sullivan: Customer Experience Management: A Business Imperative beyond a Technology Solution by Hewlett-Packard Company

February 22, 2010 - (Free Research)
In this white paper, Frost & Sullivan, a global consulting and research firm, shares real-world insights from its latest comprehensive study of the value of CEM, including operator strategies driving adoption, best practices and KPIs, and a glimpse into the future of CEM. 
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Computer Weekly – 26 March 2013: How to be a winner with business analytics by ComputerWeekly.com

March 26, 2013 - (Free Research)
In this week's Computer Weekly, we look at IBM's work with England's rugby team and Premier League football on how business analytics can improve the chances of winning at sport. We find out the issues to consider when negotiating cloud contracts. And we examine how software-defined networking will automate network management. Read the issue now. 
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CW Buyers Guide: Software as a Service by ComputerWeekly.com

February 01, 2013 - (Free Research)
Computer Weekly looks at how a CIO can best integrate Saas with existing on-premise software, the restrictions behind Saas and why consulting expert service providers is a good idea. 
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eBook: Manufacturing ERP software selection demystified: How to evaluate ERP platforms by IQMS

March 05, 2009 - (Free Research)
There are many choices and considerations in the manufacturing ERP software market - and navigating the many options to find the right choice for your organization can seem like an overwhelming task. In this E-Book, read how SearchManufacturingERP.com turned to the experts at Panorama Consulting Group find the right one. 
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Deloitte Consulting Presents: Risk and TCO in Single and Multivendor Networks by Cisco Systems, Inc.

March 02, 2012 - (Free Research)
Can a multivendor network infrastructure actually reduce your overall costs, as some claim? To answer this question, Deloitte Consulting conducted in-depth research looking at enterprises' total cost of ownership (TCO), including capital outlays, operating expenses, and analyzed risks associated with the network. 
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How to Begin Addressing the Paper-to-Digital Challenge by Iron Mountain

April 12, 2013 - (Free Research)
View this white paper to learn more about how records management is transitioning into a more digital environment. Enterprises needed to find a solution for the staggering growth of content, and the only way to do so is with an enterprisewide information management soluition that goes beyond storing records. 
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Why IPS Devices and Firewalls Fail to Stop DDoS Threats: How to Protect your Data Center's Availability by Arbor Networks

December 31, 2011 - (Free Research)
Read this white paper to discover the ins and outs of DDoS attacks and learn why IPS devices and firewalls are not enough to protect your data center availability. Click through now to find out how you can keep your organization protected. 
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Computer Weekly 6 September 2011: Download the latest issue of the UK’s leading technology publication, featuring the news, analysis and opinion that matters to IT decision-makers by ComputerWeekly.com

September 06, 2011 - (Free Research)
In this week's Computer Weekly, we take an in-depth look at HP's strategic shake-up, and ask what it means for the supplier's customers and the UK IT industry as a whole. We also discuss a major research study into why IT projects go wrong, and start our latest Buyer's Guide, about business intelligence. Download the new issue now. 
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How to reduce your mainframe costs by 50% by Micro Focus

November 29, 2012 - (Free Research)
In this presentation transcript, you can learn how you can save money on application modernization. Explore some of the different platforms in the market today and find which solution is best for your unique business needs. 
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Simplifying Citrix XenApp -- Get the Insight you Need to Optimize Your Citrix Investment by XTS

April 2008 - (Free Research)
This white paper provides an analytical perspective on how to best manage your Citrix environment. 
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How to Choose an OTDR for Enterprise Fiber Testing by Fluke Networks

September 2008 - (Free Research)
The on-demand webcast "How to choose an OTDR for enterprise fiber testing" gives a comprehensive explanation of OTDRs and what is important to consider when choosing one for your organization. 
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CA Wily Customer Experience Manager by CA Technologies.

August 2008 - (Free Research)
This white paper highlights a method for attaining real-time visibility into the end-user experience on web-based applications. 
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How to Start a Windows Vista Pilot Deployment by Microsoft

November 2008 - (Free Research)
Thinking about deploying Windows Vista? This guide gives an overview of how to successfully manage a pilot program that provides the best experience for pilot users and helps to provide positive project justification to business decision makers. 
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How to Migrate CORBA Applications to Web Services by Rogue Wave Software

July 2008 - (Free Research)
This white paper discusses the steps necessary for migrating CORBA applications to Web services. Learn how to evolve existing applications without sacrificing business logic. 
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New eGuide: How to Fully Protect Your Storage Environment by Quantum Corporation

January 2008 - (Free Research)
Storage systems are severely susceptible to attack and it is time for organizations to rethink their security tactics. Read this eGuide to learn about concepts regarding storage security and solutions like encryption that can help defend against attack. 
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Podcast - How to Produce an Actionable IT Service Catalog by newScale, Inc.

October 2008 - (Free Research)
The ITIL (IT Infrastructure Library) best practice framework advocates that IT organizations produce a Service Catalog to document and communicate standard service offerings. As the cornerstone for IT-business alignment, the Service Catalog is... 
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How to Produce an Actionable IT Service Catalog by newScale, Inc.

October 2008 - (Free Research)
The ITIL (IT Infrastructure Library) best practice framework advocates that IT organizations produce a Service Catalog to document and communicate standard service offerings. As the cornerstone for IT-business alignment, the Service Catalog is... 
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How to Translate Good Service into Market-Share Advantage by GoToAssist

May 2008 - (Free Research)
This research brief addresses 1 of the 6 key strategic issues: How to Translate Good Service into Market-Share Advantage. 
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Realize positive ROI on your SOA investments by Vitria Technology, Inc.

May 2008 - (Free Research)
This white paper discusses the steps to achieve greater operational visibility to better meet customer requirements and enhance business responsiveness. 
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e-Book: Chapter 2 - Building Bridges between IT Shops, Legal Teams and Security Staff by Symantec Corporation

May 2008 - (Free Research)
This e-book provides expert information on how to bridge the gap between IT management, security staff, and legal terminology. 
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Computer Weekly – 22 January 2013: Technology takes off at Heathrow Terminal 2 by ComputerWeekly.com

January 2013 - (Free Research)
In this week's Computer Weekly, we go behind the scenes at the building of Heathrow's high-tech Terminal 2 and hear from its CIO about the IT innovations. John Lewis saw 44% online sales growth over Christmas – we find out how the IT team delivered. And News International talks about moving its IT to Amazon's public cloud. Read the issue now. 
(EZINE) READ ABSTRACT |

How to Use the Six Laws of Persuasion during a Negotiation by Global Knowledge

October 2006 - (Free Research)
Discover the Six Laws of Persuasion and learn how to use them to conduct more effective negotiations. 
(WHITE PAPER) READ ABSTRACT |

Productivity, Internet Abuse, and How to Improve One by Eliminating the Other by Bloxx, Inc.

September 2008 - (Free Research)
This white paper explains the effect of Internet abuse on employee productivity, which is huge and not fully appreciated. 
(WHITE PAPER) READ ABSTRACT |

Storage Magazine: July-August 2010 by SearchStorage.com

August 2010 - (Free Research)
To realize the full benefits of vSphere, you need networked storage. And when it comes to virtualized servers, iSCSI is viewed as the top choice over Fibre Channel. In this month's cover story, Eric Siebert goes under the hood of VMware vSphere to show you how to make iSCSI work for virtual machines plus other essential and informative articles. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Consolidating Service Provider Points of Presence Using Virtualization to Optimize and Consolidate Networks by Juniper Networks, Inc.

March 2010 - (Free Research)
This white paper outlines the challenges that service providers are facing in the points of presence (POP), and presents the results of the NSP study quantifying the operational and capital savings possible through POP consolidation with virtualization. Read this white paper to learn how to improve the efficiency of POPs through virtualization. 
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