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CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc..
Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable more...
>> Discover more offerings from SAP America, Inc..
Customizable Customer Relationship Management (CRM) Suite for Enterprises by CDC Software - Pivotal CRM.
Pivotal CRM delivers rich CRM functionality out of the box to help organizations implement quickly with a lower total cost of ownership. As the market’s most customizable more...
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Customer Support Solution by Extraview Corporation.
As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer more...
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IFS Applications - Supply Chain Management by IFS

Increase your margins by controlling your costs and turn your strategy into reality. Our supply chain management software will enable you to master the three key disciplines of cost, availability and quality. 
(SOFTWARE PRODUCT) GO TO DETAILED REPORT

IFS Machinery - ERP for Complex Order-Driven and Mixed-Mode Manufacturing by IFS

IFS offers a proven solution for machinery manufacturers who produce, deliver & service their products based on unique customer requirements, using either predefined product configurations or custom engineering. IFS helps coordinate complex order-driven & mixed-mode manufacturing and purchasing of material. 
(SOFTWARE PRODUCT) GO TO DETAILED REPORT

The Future of the Enterprise Application: Key Trends in the shift from in-house to on-demand by Workday.

June 2008 - (Free Research)
A new generation of on-demand business applications has matured that is designed specifically to meet the challenges of the 21st Century workplace. 
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Designed to Manage Lean Principles by Epicor Software Corporation.

September 2008 - (Free Research)
Manufacturers will continue to leverage technology to stay competitive. Read this paper to learn how with the Vantage fully integrated enterprise solution, you will be prepared to meet the challenges of today’s market place – becoming lean to do so. 
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Epicor for Distribution - Enterprise and Mid-Market Distribution Management by Epicor Software Corporation.

Designed for the unique needs of large and mid-market distributors, Epicor for Distribution streamlines all of your core distribution processes. It gives you an integrated platform for sales, CRM, supply chain, logistics, financials and reporting - a single point of visibility and control of the processes of a profitable distribution chain. 
(SOFTWARE PRODUCT) GO TO DETAILED REPORT

ERP for Service Organizations by Epicor Software Corporation.

Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations. It streamlines every aspect of your business -- from bid management to engagement delivery, from resource management to project accounting and portfolio management. 
(SOFTWARE PRODUCT) GO TO DETAILED REPORT

Epicor®Vista™ – Job Shop & Make-to-Order ERP Solutions by Epicor Software Corporation.

Epicor Vista is a world-class, integrated manufacturing and accounting solution for emerging manufacturers, job shops or make-to-order departments of large enterprises. Vista is loaded with innovative tools that will help you take control of estimating, orders, scheduling, costing, inventory, quality and much more. 
(ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

The 2008 ERP in Manufacturing Benchmark Report by Epicor Software Corporation.

September 2008 - (Free Research)
This report explores feedback provided by over 1200 manufacturers, and aims to serve as a roadmap to those in the manufacturing community that desire to reduce costs, improve accuracy of inventory and schedules. 
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

The Visible Supply Chain: Ensuring End-to-End Optimization by Epicor Software Corporation.

February 2008 - (Free Research)
Supply chain visibility enables you to know the location and status of physical components moved from suppliers to customers. Learn characteristics of a visible supply chain, why it is important and technology that can deliver ROI to your business. 
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Human Capital Management Solutions: Understanding the advantages of the On-demand approach by Workday.

June 2008 - (Free Research)
Join Workday customers, and rich-internet application guru James Ward for this webinar, to learn how Workday has re-thought, re-designed and re-vamped ERP from the ground up with its on-demand solution. 
(WEBCAST) READ ABSTRACT | GO TO WEBCAST

Epicor Vantage: Comprehensive ERP Software for Mid-market Manufacturers by Epicor Software Corporation.

Vantage is designed to meet the needs of make-to-order and mixed-mode manufacturers. It is delivered ‘out-of-the-box’ with built-in workflow processes that enable manufacturers to manage the entire order cycle: from Marketing and Sales through Production and Planning, Sourcing and Procurement, Installation and Service, and Financial recognition. 
(SOFTWARE PRODUCT) GO TO DETAILED REPORT

Moving Beyond the Queue - Focusing on the Real-Time Customer by Inova Solutions

May 2008 - (Free Research)
In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands. 
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

The Business Benefits of Automation - An in-depth Customer Survey by Hewlett-Packard Company

June 2008 - (Free Research)
King Research conducted twelve in-depth telephone interviews with existing Hewlett Packard customers using Business Service Automation products during the spring of 2008. This report is a summary of those conversations. 
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Dispatch Direct: Service Call Dispatching by Dispatch Direct

Dispatch Direct service call software will help you run and manage your services business or divisions with increased efficiency, productivity and superior customer service. 
(SOFTWARE PRODUCT) GO TO DETAILED REPORT

Improving Service in Volatile Markets by Microsoft Dynamics.

September 2008 - (Free Research)
To get leaner and more cost-efficient, many automotive and industrial manufacturers are working to improve their systems and processes. This white paper demonstrates techniques for doing so. 
(WHITE PAPER) GO TO WHITE PAPER

Businesses Bank on SSL Solutions by VeriSign Inc.

September 2008 - (Free Research)
Most individuals see themselves as potential prey to any number of electronic crimes. Read this white paper to learn more about SSL Solutions and how you can help your company protect and reassure its clients. 
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Eight Strategies for First Rate Customer Service by Cisco Systems, Inc

February 2008 - (Free Research)
In a marketplace where too many products and services are chasing too little demand, businesses face a daunting challenge: do everything possible to attract and retain customers. 
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Case Study: Insurance Company Secures Customer Data and Receives 97% Customer Satisfaction Rating by Cisco Systems, Inc

September 2008 - (Free Research)
This podcast explains about how SBLI USA is using various technologies to secure its customer information, as security is crucial for SBLI USA they are using firewalls, VPN and other security measure. 
(PODCAST) READ ABSTRACT | GO TO PODCAST

Growing Market Share in a Highly Competitive Financial Services Industry by Keynote Systems

February 2008 - (Free Research)
Financial services organizations strive to retain existing customers and attract new ones, many are introducing new, enhanced services over the Web. Ensure you are providing the best possible experience by focusing your SLM processes on the end user. 
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Think beyond Software Performance Monitoring: A Perspective on Your Service-Level Management Strategy by Keynote Systems

February 2008 - (Free Research)
One element of service level management is internal monitoring of hardware and applications. But companies now acknowledge the need to monitor Web site performance from an end-user perspective. 
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Three Improvements You Can Make Right Now to Enhance Your Customer's Experience. by Cisco Systems, Inc

October 2008 - (Free Research)
Cisco Secure Network Foundation and Cisco Unified Communications products are the initial building blocks for providing employees and vendors with secure network connectivity from any location. 
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Five Myths of Infrastructure Monitoring by Hewlett-Packard Company

August 2008 - (Free Research)
This whitepaper discuss Five Myths of Infrastructure Monitoring. It explores how end-user monitoring can help improve customer satisfaction. 
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Are You Providing Your Customers with the Satisfying Experience That will Keep Them Coming Back? by Cisco Systems, Inc

September 2008 - (Free Research)
In today’s tough economic times, businesses face a daunting challenge: do everything possible to attract and retain customers. This paper examines eight strategies for creating a relationship with your customers that will keep them coming back. 
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Delivering the Power of Choice with Microsoft Dynamics CRM by Accela Communications

September 2008 - (Free Research)
The mindset for acquiring CRM solutions is no longer about simply adding technology but rather about buying solutions that fit into your existing business environment and that your people will actually use. 
(WEBCAST) READ ABSTRACT | GO TO WEBCAST

IBM Cognos Pricing Makes More Projects Possible by Cognos, an IBM Company

October 2008 - (Free Research)
IBM Cognos has a flexible and tiered pricing grid that enables companies to cost effectively deliver BI and PM benefits to more users, and more types of users. 
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

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