This white paper discusses the ways in which organizations are striving to maintain excellent customer service for all types of clients while at the same time controlling support costs. Read this white paper to learn more. 

This report from Knowledge Peers and Pierre Audoin Consultants (PAC), reveals what leaders of Small and Medium-Sized Businesses (SMBs) think of IT – its strategic value, its potential, and the changing way in which it is being used in their organisations. 

The Internet enables prospects to search for you rather than the other way around. You must place expertly crafted content wherever prospects might be searching. This podcast describes how marketers are leveraging a new methodology called Intelligent Content Strategy to attract more prospects that are looking for their solutions. 

This edition of SharePoint Insider offers insight on how to keep workers across the world connected and tips on how to overcome the potential pitfalls of doing so. It also details how you can take collaboration to the next level by creating an extranet environment that extends SharePoint 2010's capabilities to customers and busines partners. 

This summary of findings from Forrester Research will help shed light on how to evaluate, select and work with technology consultants on IT consolidation projects in order to pick just the right consulting resource for your particular application and challenge. 

In this webcast, IT consultant Andrew Kutz discusses the elements of virtualization backup that are most frequently overlooked and how to automate the most common virtualization backup tasks. 

Discover the ten simple steps SOHO users can take to secure their wireless networks. 

There is no question that the successful implementation of Service Oriented Architecture (SOA) relies on a careful and holistic approach to business planning. One of the most important tools in the evaluation, purchase, and ongoing use of SOA is this body of best practices that vendors, consultants, and customers have compiled. 

This quarters figures compiled by jobadswatch.co.uk show that during the fourth quarter of 2010 the IT jobs market for permanent staff being recruited by software houses and consultancies is up by 8.1%. The growth in demand for IT staff in this sector shows 27.3% more vacancies being advertised than a year ago. 

In this expert briefing, veteran IT industry consultant Chris Evans drills into the specific challenges that storage managers face when implementing virtual desktop infrastructures, and provides practical tips to help guarantee a VDI project that meets expectations and delivers on its projected ROI. 

Machine manufacturer Hennecke wanted to boost enterprise efficiency but was constrained by its IT infrastructure. Guided by Dell consultants, the IT team chose virtualized Dell servers and Dell/EMC centralized storage. This case study examines this transition and the benefits achieved.