TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc.. Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable more... >> Discover more offerings from SAP America, Inc..
		Parature's Online Customer Service Software & Solutions by Parature Inc.. Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they more... >> Discover more offerings from Parature Inc..

Achieving Global Visibility: Best Practices of Oracle R-12 and OTM Implementation & Integration by HCL Technologies Ltd. December 2007 - (Free Research) The SCM Center of Excellence (CoE) offers unique value to its customers with its strong focus on Oracle Transportation Management and deep competency in the Oracle E-Business Suite (including Oracle R-12). (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Cape Clear 7 ESB Platform for On-Demand Integration by Cape Clear Software Inc (E-mail this company) Cape Clear’s ESB Platform has everything you need to rapidly deploy datacenter-class services and integrations. These can be internal to your company, or can span multiple firewall boundaries to and from your business partners and SaaS providers. Cape Clear is built around open standards and designed to work with your existing infrastructure.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Epicor Enterprise ERP Solution for Midmarket Businesses by Epicor Software Corporation. Epicor Enterprise is a tightly integrated and industry-specific end-to-end ERP solution for midmarket businesses. Through its six application suites it provides access to the right information, from the right source, at the right time, empowering users throughout the value chain to make valid, accurate and informed decisions.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

CRM: THE ESSENTIAL GUIDE: Five Principles for CRM Success by CDC Software February 2008 - (Free Research) This comprehensive guide distills insights from customers, experts, and analysts into five principles for CRM success. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Microsoft Dynamics CRM Online Webcast by Microsoft June 2008 - (Free Research) Available on-demand, this Webcast takes you through a brief intro from CEO, Steve Ballmer and then follows a panel of executives who answer questions like: what is CRM and what type of business does it really help? (WEBCAST) GO TO WEBCAST

BIG-IP WebAccelerator Web Application Delivery for Portal, CRM, & ERP by F5 Networks (E-mail this company) BIG-IP WebAccelerator is a web application delivery solution that provides a series of intelligent technologies that overcome problems with browsers, web application platforms, and WAN latency issues, which impact user performance. BIG-IP WebAccelerator increases interactive user performance for web, Portal, CRM, and Collaboration applications.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

CRM: The Essential Guide - Five Principles for CRM Success by CDC Software - Pivotal CRM (E-mail this company) December 2007 - (Free Research) This CRM guide distills insights from customers, prospects, industry analysts, and the press down to five key principles for CRM success. Use these five CRM principles as a guide for selecting the right solution and deploying CRM successfully. These principles will help you develop a CRM strategy that is aligned with your company’s strategic goals. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

The Executive Guide to CRM Architecture: Why CRM Flexibility Will Impact Your Success by CDC Software - Pivotal CRM (E-mail this company) November 2006 - (Free Research) Most CRM vendors claim their solution is customizable. Understanding what "customizable" really means, however, can make the difference between attaining your organization's goals and implementation disaster. CDC Software is pleased to offer you a new free white paper that will help you understand the difference and why it matters. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Customizable Customer Relationship Management (CRM) Suite for Enterprises by CDC Software - Pivotal CRM (E-mail this company) Pivotal CRM delivers rich CRM functionality out of the box to help organizations implement quickly with a lower total cost of ownership. As the market’s most customizable CRM solution, Pivotal CRM enables companies to cost-effectively adapt & integrate to fit their unique business processes.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

ERP for Service Organizations by Epicor Software Corporation. Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations. It streamlines every aspect of your business -- from bid management to engagement delivery, from resource management to project accounting and portfolio management.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Drive Sales Performance and Accelerate ROI on your CRM Investment with Analytics by LucidEra February 2008 - (Free Research) Read this white paper to learn how to drive sales performance and get more out of your CRM investment. Explore how analytic applications will help you obtain actionable customer information, improve effectiveness and become proactive with your data. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

VIZIONCORE SOLUTIONS PROVIDE JENTJENS WITH COST EFFECTIVE BUSINESS CONTINUITY by Vizioncore Inc. March 2008 - (Free Research) With the combination of VMware Foundation and Vizioncore Jentjens has a cost effective solution for an SMB company with guarantees for fail-over, continuity and uptime. (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Forum Management for Complex Business Requirements by Gurango Software Corporation (E-mail this company) The FORUM Management Series is program management software for organizations offering program services, including training and education, events, publications, and membership management. These highly specialized program services provide companies with completely integrated marketing, sales, operations, e-commerce, and accounting solutions.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Automotive Manufacturing: Increasing Competitiveness in a Global Industry by Microsoft Dynamics. June 2008 - (Free Research) Microsoft and its partners are uniquely qualified to deliver engineering, lean manufacturing, accounting, and CRM solutions. (WHITE PAPER) GO TO WHITE PAPER

Looking for Gold: Automating the Sales Prospecting Process by Business Objects June 2008 - (Free Research) Attend this webcast and learn how to identify top prospects quickly by combining your customer list with advanced analytics, and then integrate the data into your existing CRM system via prebuilt dashboards and reports. (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Microsoft Dynamics CRM Trial by Microsoft March 2008 - (Free Research) Enable your customers to choose the right deployment model for their specific business and IT needs, with the flexibility to change deployment models over time if their needs or preferences change. (WHITE PAPER) GO TO WHITE PAPER

Delivering Trusted Data across the Enterprise - Business Objects Data Services by Business Objects June 2008 - (Free Research) Business Objects Data Services XI 3.0 is your solution for delivering trusted data across the enterprise. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Microsoft Dynamics (r) CRM Online Offer by Microsoft May 2008 - (Free Research) Download this free trial of Microsoft Dynamics CRM Live with enhanced customer relationship management capabilities. Test-drive this Microsoft hosted solution & find out what small business decision makers are buzzing about. (WHITE PAPER) GO TO WHITE PAPER

Epicor for Distribution - Enterprise and Mid-Market Distribution Management by Epicor Software Corporation. Designed for the unique needs of large and mid-market distributors, Epicor for Distribution streamlines all of your core distribution processes. It gives you an integrated platform for sales, CRM, supply chain, logistics, financials and reporting - a single point of visibility and control of the processes of a profitable distribution chain.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Microsoft ERP and CRM Resource DVD by Microsoft March 2008 - (Free Research) Take advantage of this complimentary DVD offering in-depth information on Microsoft ERP (enterprise resource planning) and CRM (customer relationship management) solutions. (WHITE PAPER) GO TO WHITE PAPER

Customer Support Solution by Extraview Corporation (E-mail this company) As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer support management functionality based on the ExtraView platform.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Professional Services White Paper: Growth Strategies in Uncertain Times by Microsoft Dynamics. June 2008 - (Free Research) In uncertain economic times, professional service companies can win by focusing on the basics, such as building lasting client relationships. (WHITE PAPER) GO TO WHITE PAPER

Selling CRM to Your Sales Team by Touchtone Corporation June 2008 - (Free Research) One of the most difficult, yet critical components of a CRM implementation is the selling of the CRM to the sales team, as this paper offers some advice on how to succeed in that endeavor. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Service Management Professional by High 5 Software Service Management Enterprise and Professional - SME and SMP - are powerful software programs designed especially for service companies. They provide tools to help you manage your customers, staff schedules, maintenance, inventory and more.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Take Sales to the Next Level with Information OnDemand by Business Objects May 2008 - (Free Research) Read this white paper to learn how to gain a better understanding of sales opportunities and make faster, better-informed decisions on how to respond to new market opportunities. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

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