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1 - 25 of 500 | Next Page

Furniture Manufacturer Improves Customer Satisfaction through Customer Analysis with SPSS by SPSS Inc. Worldwide Headquarters

May 04, 2009 - (Free Research)
Customer knowledge is market advantage. To refine its edge and better manage customer relationships, Haworth needed to learn what was important to its customers and deploy that knowledge to key decision makers. Read how they did it. 
(CASE STUDY) READ ABSTRACT |

Leveraging Your Most Valued Asset: Knowledge by Vivisimo, Inc.

December 15, 2009 - (Free Research)
Why do most organizations continuously fail in utilizing knowledge? In this webcast, learn from case studies that illustrate how you can optimize the value of knowledge in your organization through improving e-discovery and data retention practices and eliminating wasteful and under-utilized tools. 
(WEBCAST) READ ABSTRACT |

The Top Three Myths of Knowledge Management for Customer Service by IntelliResponse

November 18, 2009 - (Free Research)
Read this knowledge series paper for the top three myths of knowledge management as they relate to customer service. 
(WHITE PAPER) READ ABSTRACT |

NIBCO, INC: Integrating Inbound Sales Order Automation by Esker Inc.

July 10, 2009 - (Free Research)
In this case study NIBCO, INC. implemented an SAP solution for comprehensive customer relationship management (CRM). Read this case study to learn how NIBCO, INC chose and implemented Esker DeliveryWare as their SAP Solution and the benefits they reaped from Esker DeliveryWare. 
(CASE STUDY) READ ABSTRACT |

Achieving Service Excellence Across The Enterprise by Numara Software

February 01, 2009 - (Free Research)
Common problems with interdepartmental handling of customer issues include a mismatch of priorities, no shared understanding of customer impact, and overall communication problems between teams. The solution is to create enterprise-wide workflow and visibility.. 
(WHITE PAPER) READ ABSTRACT |

How SAP Customers Quit Paper: Keeping Inbound Documents Electronic by Esker Inc.

July 10, 2009 - (Free Research)
View this webcast to learn about the advantages of an electronic lifecycle for inbound documents, as well as the benefits of quitting paper and going green. Along with efficiencies and cost-savings results achieved by Esker customers who have quit paper, the web seminar will demonstrate automation of two inbound document processes as examples. 
(WEBCAST) READ ABSTRACT |

Protecting and Nurturing Your Brand: Maintain and Grow Brand Value in a Time of Crisis by SAP AG

June 05, 2009 - (Free Research)
There are many elements that impact a company's brand. Concentrating on a select few lets you control financial investment while maximizing the returned benefit. This SAP Executive Insight focuses on efforts that target a key set of brand-related opportunities and describes how companies can strengthen brand value even in a recession. 
(WHITE PAPER) READ ABSTRACT |

Beyond Supply Chain Visibility: Response Management Is the Key by SAP AG

September 17, 2008 - (Free Research)
Supply chain visibility ranks as one of the top two application focus areas for companies as part of their supply chain technology investment plans. Supply chain executives view visibility as the main goal for supply chain executives within supply chain initiatives. Read this paper for more. 
(WHITE PAPER) READ ABSTRACT |

ITIL for the Real World by Numara Software

January 06, 2009 - (Free Research)
This webinar will show you how Numara FootPrints 9 provides practical, rapid ITIL v3 enablement for the vital processes that support the demands of your customers and focuses on providing the best possible experience to your customers. 
(WEBCAST) READ ABSTRACT |

2010 E-discovery Best Practices from Real-World Cases by Clearwell Systems

October 15, 2009 - (Free Research)
This paper details several best practices derived from real-world cases and explains how Clearwell customers have met their e-discovery challenges and achieved a significant return on investment (ROI) -- often within a single case. 
(WHITE PAPER) READ ABSTRACT |

Better Reporting, Better Results: Successful Strategies from the Field by SPSS Inc. Worldwide Headquarters

March 17, 2009 - (Free Research)
Learn how top companies successfully deliver research results to customers and decision-makers. If you want to know more about how to leverage all of your research data, how to communicate insights effectively, and how to get researchers and decision-makers engaged in analysis, you'll want to view this webcast. 
(WEBCAST) READ ABSTRACT |

How to Ensure That Your Employees Will Want to Use CRM by Pivotal CRM, a CDC Software solution

February 20, 2009 - (Free Research)
This paper outlines the technology building blocks that enable you to create an information-rich environment that empowers your workforce to perform at its peak. Learn how to use data to its fullest--without having to become IT experts. 
(WHITE PAPER) READ ABSTRACT |

Security in the Call Center: Verifying Customer Identities without the Inconvenience by RSA, The Security Division of EMC

September 18, 2009 - (Free Research)
Is securing the Call Center possible without impacting the customer experience? This paper discusses the advantages and benefits of using knowledge-based authentication (KBA) to bolster Call Center security over other solutions. 
(WHITE PAPER) READ ABSTRACT |

Data Governance: A Business Value-Driven Approach by DataFlux Corporation

November 20, 2009 - (Free Research)
This white paper by Dr. Walid el Abed, CEO of Global Data Excellence, discusses how an effective data strategy embedded within the business strategy can turn data into a real competitive advantage, deliver short and longer term value and enable business success and sustainability. 
(WHITE PAPER) READ ABSTRACT |

Samsung Electronics France Reduced DSO and Improved Invoice Tracking with Esker DeliveryWare by Esker Inc.

July 10, 2009 - (Free Research)
When Samsung Electronics France needed an automated solution for processing and sending 250,000 invoices per year from its SAP solution, they chose Esker DeliveryWare. This project, carried out by Esker Certified Partner, Aegis, reduced time involved in collecting customer payments by over 10% and enabled invoice tracking. 
(CASE STUDY) READ ABSTRACT |

Business Intelligence - Now More Than Ever by SAP BusinessObjects

December 19, 2008 - (Free Research)
The goal of this white paper is to explain why business intelligence is a sound investment for any IT manager to make, especially now. Budgets are tighter and demands from executives to see immediate results from IT implementations are increasing. This paper outlines the benefits of a BI solution and its impact on a company. Read on to learn more. 
(WHITE PAPER) READ ABSTRACT |

Selecting an ERP Solution: A Guide by Infor

November 2008 - (Free Research)
This paper provides guidance on how to develop a good, simple strategy to evaluate and choose the right ERP software package for your company. 
(WHITE PAPER) READ ABSTRACT |

Preparing for the 2.0 World: How Enterprises Need to Think About Emergent Social Technologies by Sun Microsystems, Inc.

April 2009 - (Free Research)
Social technologies, commonly called Web 2.0, were originally used to describe consumer technologies that enable groups to organize and share information and media. But enterprises quickly caught on to the value of these easy-to-use tools for capturing and sharing ad hoc information that may otherwise not be documented. 
(WHITE PAPER) READ ABSTRACT |

Agency Chooses New Technology to Drive Up Tourism and Strengthen Customer Relations by Microsoft

April 2008 - (Free Research)
The goal of South African Tourism's global employees is to increase tourism to the nation to help enhance the nation's economy. To address this issue they utilized the research of a tier-one customer relationship management consultancy and selected Microsoft Dynamics™ CRM 4.0. 
(CASE STUDY) READ ABSTRACT |

Increase Sales Productivity by Creating a Connected and Collaborative Sales Force by Microsoft

September 2009 - (Free Research)
Find out how you can get the sales solution of the future today. In this webcast, you learn how creating a connected, collaborative sales team can help you win new business, as well as keep the business you already have. 
(WEBCAST) READ ABSTRACT |

Improving Sales Productivity: An Opportunity for Sales and IT Leadership by Microsoft

April 2008 - (Free Research)
The main focus of this white paper is about revealing key factors in sales rep productivity, including what helps improve their efficiency (increasing selling time) and effectiveness (getting better results from the available selling time). Both are important and require strong leadership and teamwork between the sales and IT departments. 
(WHITE PAPER) READ ABSTRACT |

Turning Customer Interactions into Money: Using Predictive Analytics to Achieve Stellar ROI by SPSS Inc. Worldwide Headquarters

December 2008 - (Free Research)
This whitepaper makes the case for using predictive analytics as a catalyst for a company's growth. It includes best practices from several global companies including: Cablecom, Royal & Sun Alliance, and T. Rowe Price. Ultimately, it is about maximizing the level of understanding that can be achieved with customer data. 
(WHITE PAPER) READ ABSTRACT |

Empower Your Consumer Research Department with Predictive Analytics by SPSS Inc. Worldwide Headquarters

May 2009 - (Free Research)
In this case study of American Airlines, details are given of their choice to utilize SPSS to manage their customer information. Read on to see how an intensely competitive marketplace led American to chose SPSS. 
(CASE STUDY) READ ABSTRACT |

Intelligent Decisions: Enhancing Processes with Business Rules and Predictive Models by SPSS Inc. Worldwide Headquarters

March 2009 - (Free Research)
Learn how your organization can integrate analytics with business processes to become a Predictive Enterprise that employs insights to make intelligent decisions. This webinar will show you the fundamentals of combining industry knowledge and business rules with powerful analytics to improve revenue generation and business performance. 
(WEBCAST) READ ABSTRACT |

Proven Strategies for Successfully Deploying An Electronic Health Records Solution by Kofax, Inc.

September 2009 - (Free Research)
This on-demand webcast shares proven strategies for getting started with electronic health records, a hot new way to slash labor costs and improve care. 
(WEBCAST) READ ABSTRACT |

1 - 25 of 500 | Next Page


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