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The Future Sales Force - A Consultative Approach by Microsoft May 2007 - (Free Research) Customer buying processes have changed forever, yet many small businesses haven't recognized the need for their sales forces to make changes. Read this paper to learn how your business can improve sales effectiveness through consultative sales processes.  (WHITE PAPER) READ ABSTRACT |

E-Book: The Black Book of Outsourcing 2009 Survey: Top Legacy Migration ITO Vendors by Clerity August 2010 - (Free Research) Each year, the Brown-Wilson Group and Black Book Research undertake an annual survey into organizations' satisfaction with their outsourcing service providers. Explore their findings in this informative E-Book.  (EBOOK) READ ABSTRACT |

IRMC Used VMware Virtual Desktop Infrastructure to Virtualize its Call Center Operations by AMD and VMware, Inc (E-mail this company) March 2008 - (Free Research) IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness.  (CASE STUDY) READ ABSTRACT |

Data Center Projects: System Planning by APC by Schneider Electric February 2009 - (Free Research) The planning sequence described in this paper covers the design of the data center's physical infrastructure layer, whose job it is to house, power, cool, and protect the data center's computing and network functions.  (WHITE PAPER) READ ABSTRACT |

Protecting Faculty and Staff with Connected® Backup by Iron Mountain Digital September 2010 - (Free Research) A significant issue that Boston College (BC) faces is protecting the data on the desktops and laptops of staff and faculty. This case study examines BC’s implementation of Iron Mountain’s Connected® Backup service for PC and Mac. Read on to learn more about this technology and the specific benefits it was able to provide the college.  (CASE STUDY) READ ABSTRACT |

CRM+: An Innovative Approach to Agile Solution Development by Pivotal CRM, a CDC Software solution April 2010 - (Free Research) Read this paper to learn about the CRM+ approach and how it can give companies a much-needed third option for developing applications that support extensive enterprise business processes and enable ongoing agility.  (WHITE PAPER) READ ABSTRACT |

Eight Requirements for Self-Service IT and the Next Generation Data Center by newScale, Inc. May 2010 - (Free Research) This paper examines the requirements and provides guidance on leveraging the resultant capabilities to their full potential. The paper focuses on VMware environments because it represents the majority of virtualization implementations.  (WHITE PAPER) READ ABSTRACT |

The Business Case: Information for Project Portfolio Decision Makers by Global Knowledge May 2010 - (Free Research) Increasing numbers of enterprises are incorporating project portfolio management in their strategic planning. And just as individuals use financial reports and analyses to consider various investment options, the enterprise uses an analysis called the Business Case to evaluate various project proposals for inclusion in the project portfolio.  (WHITE PAPER) READ ABSTRACT |

How to Take Advantage of BlackBerry® Push Service by BlackBerry April 2010 - (Free Research) Learn how BlackBerry® Push Service can be used in your application to provide information instantly while improving network efficiency and battery life. This session will provide an overview of BlackBerry Push Service, its architecture and process for requesting access to this service.  (WEBCAST)

The Renewed Finance Function: Extending Performance Management Beyond Finance by SAP America, Inc. September 2008 - (Free Research) In August 2007, CFO Research Services launched a research program to explore the ways in which the role of the finance team has changed in recent years. This report presents the findings of our online survey of 255 senior finance executives.  (WHITE PAPER) READ ABSTRACT |

Building a Data Quality Scorecard for Operational Data Governance by DataFlux Corporation June 2008 - (Free Research) Operational data governance is the process of evaluating data to see if data effectively satisfies the organization's business needs. This is measured with a "data quality scorecard", a management tool for monitoring organizational performance.  (WHITE PAPER) READ ABSTRACT |

A Balanced Product Lifecycle Management (PLM) System Is Essential to Profitable Growth by Plex Systems July 2010 - (Free Research) This paper explains how a comprehensive integrated PLM program enables improved productivity, accuracy, and decision-making – and ultimately increases profitability. Continue reading to learn more about how balanced PLM programs drive profitable growth.  (WHITE PAPER) READ ABSTRACT |

Dynamic Case Management - An Old Idea Catches New Fire by IBM December 2009 - (Free Research) Interest in case management is growing. This white paper includes five explanations as to why dynamic case management  (WHITE PAPER) READ ABSTRACT |

Circumstances and Customers Have Changed: Has Your Loyalty Program Kept Pace? by Oracle Corporation October 2009 - (Free Research) According to the 2009 COLLOQUY Loyalty Marketing Census, while the average household is enrolled in 14.1 loyalty programs, they're only active in 6.2 programs. In fact, poorly implemented loyalty strategies can actually diminish customer loyalty. So what do you do? Find out in this new complimentary white paper by Peppers & Rogers Group and Oracle.  (WHITE PAPER) READ ABSTRACT |

Service Provider License Agreement (SPLA): The pay-as-you-go licensing program by HP and Microsoft July 2010 - (Free Research) SPLA is a month-to-month licensing program designed to enable service providers to supply hosting, outsourcing and other software services to customers without the up-front capital costs and increased risk. Read this brochure for the details.  (BROCHURE) READ ABSTRACT |

Best Practices in Lead Development by KnowledgeStorm Webinars (E-mail this company) May 2005 - (Free Research) Learn how your company can change from a lead generation business model to a dynamic lead development process in this joint Webcast from SiriusDecisions and KnowledgeStorm.  (WEBCAST) READ ABSTRACT |

User's Guide to Office 2007 - No Need to Wait, Deploy It Now by Global Knowledge December 2008 - (Free Research) It seems we're always dragged kicking and screaming into the newest operating system, programs, or hardware systems. Office 2007 is quite an initial adjustment yet it is one the most functional products from Microsoft in a while.  (WHITE PAPER) READ ABSTRACT |

Generali France Improves Visibility and Management of its Entire Project Portfolio with CA Clarity PPM by CA Technologies. March 2010 - (Free Research) To achieve its transformation programme, CA Clarity Project and Portfolio Management (PPM) has been deployed by Generali France as a centralised platform for project and portfolio management. With a centralised view of its projects, the company can ensure effective management of project interdependencies and risks.  (ANALYST BRIEF) READ ABSTRACT |

Worst Practices in SOA Implementation: Why Service-Oriented Architectures Fail by Information Builders Inc. (E-mail this company) October 2007 - (Free Research) Service-oriented architecture (SOA) enables different programs, applications, and tools to interact via self-contained services that do not depend on the context or state of the other service. This white paper provides insight into the top-four worst practices for SOA integration, and how to avoid and/or overcome these worst practices.  (WHITE PAPER) READ ABSTRACT |

How to Deliver a Great Customer Experience and Lower Costs: Achieving Interaction Excellence Across Multiple Touch Points by SAP America, Inc. January 2009 - (Free Research) Check out this article to discover how companies that provide convenient touch points and deliver positive customer experience enable customization of product interaction and achieve a competitive edge with consumers.  (JOURNAL ARTICLE) READ ABSTRACT |

DNSSEC - Secure DNS For Government by BlueCat Networks August 2010 - (Free Research) This document examines the standards and guidelines as outlined by NIST, and demonstrates the ways in which BlueCat Network’s DNS solution address these guidelines.  (WHITE PAPER) READ ABSTRACT |

E-Discovery, Case Management & Litigation Hold: Comprehensive Archive and Search Capability to Meet Legal and Regulatory Requirements by Mimecast August 2010 - (Free Research) Mimecast Unified Email Management™ is a cost effective Software-as-a-Service solution that offers integrated E-Discovery, Litigation Hold and Case Managment functionality, giving you the tools you need to rapidly execute data preservation policies and email discovery requests and guard against the risk of failing to produce required information.  (DATA SHEET) READ ABSTRACT |

The Building Blocks for Private Cloud: Automation, Virtualization, and Cloud Service Management by newScale, Inc. May 2010 - (Free Research) This paper presents the building blocks for private cloud, which include virtualization, automation and cloud service management. Read on to learn more about each building block and how they can be used to create a successful private cloud.  (WHITE PAPER) READ ABSTRACT |

Optimizing Performance of Business-Critical Web Applications by CA Technologies. April 2009 - (Free Research) Adopting an effective application performance management strategy is a critical step in managing complex Web revenue and generating mission critical applications to deliver a high-quality end-user experience. Read this white paper to learn how to implement an Application Performance Management (APM) solution.  (WHITE PAPER) READ ABSTRACT |

Be an IT Hero: Proven Approaches to Efficiency by Compellent July 2009 - (Free Research) Check out this new program and hear experts reveal proven approaches to help you build a more efficient data center. Learn about three storage technologies that will help you cut power and cooling costs and reduce your overall number of disk drives.  (WEBCAST) READ ABSTRACT |

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