Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Case Study-VMware Consona Knowledge Management by Consona Corporation June 01, 2010 - (Free Research) Changing corporate culture to focus on customer service and support is practically a routine activity in large service-oriented organizations these days.This case study covers what VMware is doing to provide outstanding support for their customers.  (CASE STUDY) READ ABSTRACT |

Service and Support: Made to Measure Using Consona Analytics as a Roadmap to Success by Consona Corporation October 01, 2009 - (Free Research) Management 101 tells us that success in business starts with setting goals and measuring progress toward them. Service and support success requires that all stakeholders know where they’re going and how they’re doing.  (WHITE PAPER) READ ABSTRACT |

The Midmarket Manufacturer’s Guide to Getting Started with ERP by SearchManufacturingERP June 09, 2010 - (Free Research) In this e-book, get more insight into whether your midmarket manufacturing organization would benefit from ERP. Find out how to build a business and get tips for navigating the market and implementing software. Continue reading to learn tips and insight on getting started with ERP in your midmarket organization.  (EBOOK)

Manufacturing ERP Buyer’s Guide – 2011 Edition by SearchManufacturingERP January 22, 2009 - (Free Research) Compiled by SearchManufacturingERP.com editors, this directory includes ERP software products for process and discrete manufacturers of all sizes, as well as all verticals. It includes software that is meant to be deployed on-premise as well as Software as a Service (SaaS) or on-demand software.  (EBOOK)

Knowledge Management is NOT an Add-on! by Consona Corporation October 01, 2010 - (Free Research) Service and support organizations can benefit tremendously from knowledge. When implemented effectively, knowledge management processes and technology can deliver significant benefits. Read this paper to learn about delivering knowledge-driven CRM.  (WHITE PAPER) READ ABSTRACT |

Making Support Social: Turning Customer Engagement Into Customer Success by Consona Corporation May 01, 2010 - (Free Research) Social media is fundamentally changing how businesses and their customers interact. In this paper, learn of some of the broad trends in social media, and then provide specific guidance on how to use social media to deliver support better, faster and cheaper.  (WHITE PAPER) READ ABSTRACT |

Making Service and Support Your Revenue Engine: The Initiative That’s Too Important to Delay by Consona Corporation June 17, 2011 - (Free Research) The value of service and support is hidden in a fog of metrics—measures that link monitors and bulletin boards, populate binders, fascinate managers, annoy employees, and ultimately mislead us about the business. Read this whitepaper and discover the real value of support is the revenue it protects and creates.  (WHITE PAPER) READ ABSTRACT |

Thinking Outside the (Search) Box: Powering Enterprise Search with Knowledge by Consona Corporation June 17, 2011 - (Free Research) Enterprise search delivers the highest value when it helps create a great customer experience. Read this whitepaper to learn how execute enterprise search with knowledge.  (WHITE PAPER) READ ABSTRACT |

Improving the Customer Experience by Consona Corporation June 14, 2011 - (Free Research) This SearchCRM.com expert E-Guide explores effective strategies for helping improve the customer experience through knowledge management tools and various social CRM channels. Read this E-Guide to learn how to integrate and strategize these tools for an improved customer experience.  (EGUIDE) READ ABSTRACT |

Podcast: How Your Hosting Provider Can Influence the Quality of Your User Experience by Macquarie Telecom Pty Limited (E-mail this company) June 04, 2013 - (Free Research) User experience depends largely on variables outside of your website design team's control. In particular, the hosting provider plays a large role. In this podcast, discover why a hosting provider can make or break a user's interaction with your online content, and how you can leverage the right host to ensure repeat customers and increase revenue.  (PODCAST) READ ABSTRACT |

How Your Hosting Provider Can Influence the Quality of Your User Experience by Macquarie Telecom Pty Limited (E-mail this company) May 23, 2013 - (Free Research) This webinar will explain in detail the types of questions that should be asked and the latest technologies that can be employed to maximize your online performance for your users.  Whether your brand is critical, you make money online, or have to comply with PCI standards, the success of your business depends heavily on choosing the right hoster.  (WEBCAST) READ ABSTRACT |

IBM and SPSS: Analytics for Everyone by IBM October 05, 2009 - (Free Research) IBM's acquisition of SPSS broadens the support network for SPSS users and offers IBM Cognos users a predictive analytics platform. This paper shows why business analytics may be used by everyone in the future.  (WHITE PAPER) READ ABSTRACT |

Simplifying the New World of End-User Computing by VMware, Inc. June 13, 2013 - (Free Research) While mobile devices offer unprecedented efficiency and freedom, they're also proving to be a significant management challenge. Consult this resource to learn how the right technology suite can empower your organization to manage and secure end-user computing on any device.  (WEBCAST) READ ABSTRACT |

Presentation Transcript: Part 3 The Benefits of Using inSync for Data Protection & Governance by Druva Software June 13, 2013 - (Free Research) This presentation transcript provides insight into an endpoint data protection and governance solution that empowers end users while safeguarding their information.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Rally Software: User Stories Guide by Rally Software May 28, 2013 - (Free Research) This brief, yet informative white paper offers a detailed description of user stories and how they function within agile development methodology. Discover the 'who', 'what', and 'why' of user stories, along with templates for creating your own.  (WHITE PAPER) READ ABSTRACT |

Improving End-User Performance by Eliminating HTTP Chattiness by F5 Networks April 2007 - (Free Research) Many organizations embark on global multi-million dollar web application deployments only to later discover that their users are unsatisfied with the performance compared to their old client server application. This paper provides alternatives.  (WHITE PAPER) READ ABSTRACT |

Protecting the Business from the Inside Out with Privileged User Management by CA Technologies. March 2012 - (Free Research) While implementing virus protection, firewalls and data encryption can keep bad guys out, it’s important to remember that threats can also come from within. In this paper, explore the rise and challenges of insider threats and how privileged identity management can enable organizations to improve security, transparency and accountability.  (WHITE PAPER) READ ABSTRACT |

The Technical Complexities and Risks of Public Key Authentication: The Lack of SSH User Key Management in Large Enterprises Today by SSH Communications Security Corp. May 2012 - (Free Research) While SSH (Secure Shell) user keys are often used for granting system access for system administrators, many organizations lack the proper processes for effectively managing them, introducing a number of security risks. This paper highlights ten (10) technical challenges and risks related to public key authentication and how to address them.  (WHITE PAPER) READ ABSTRACT |

Deliver the Ultimate End-User Experience AND Manage BYOD Successfully with the Right Platform by BlackBerry December 2012 - (Free Research) This webcast outlines how BlackBerry 10 can help you address key trends in enterprise mobility, embrace BYOD and consumerization, and provide the ultimate end-user experience without sacrificing security or control. View now to learn more.  (VIDEOCAST) READ ABSTRACT |

The "Enterprization" of Mobile Apps: Moving from Corporate Liability to Business Asset by Citrix Systems, Inc. (E-mail this company) December 2012 - (Free Research) This paper addresses an approach to mobile management that can help organizations keep up with rapidly changing mobile user demands. Discover the steps you can take to enable enhanced end-user productivity while maintaining comprehensive security.  (WHITE PAPER) READ ABSTRACT |

PowerEdge R720 with Samsung SSDs and Windows Server 2012 (500 users) by Dell and Microsoft February 2013 - (Free Research) In this crucial paper, get an in-depth look at a server solution that, when used with Windows Server 2012, can easily support 500 users with great performance, all while still leaving room for your organization to grow.  (WHITE PAPER) READ ABSTRACT |

IBM Cognos Mobile: Intelligence on the Go by IBM September 2012 - (Free Research) The mobile explosion has your workforce looking to access mission critical BI data regardless of the device they're using. Read this essential paper to discover one solution that creates a user-friendly experience without productivity interruption, regardless of your user's devices.  (WHITE PAPER) READ ABSTRACT |

AppSense and Windows 7 migrations with user virtualization by AppSense May 2013 - (Free Research) This informative white paper takes an in-depth look at user virtualization, which allows for the management of user-specific information independent of the desktop – thus minimizing the complexity of any desktop operating system migration.  (WHITE PAPER) READ ABSTRACT |

Why Most Organizations Miss User Response Monitoring - and What to Do about It by Nimsoft, Inc. August 2008 - (Free Research) This guide explains the challenges of user response monitoring and how to overcome these challenges. It also teaches you how to get a real handle on infrastructure performance and shows you how it will impact user experience.  (WHITE PAPER) READ ABSTRACT |

Citrix XenClient: Extending the benefits of desktop virtualization to mobile laptop users by Citrix June 2010 - (Free Research) Citrix® XenClient™, an innovative, client-side alternative for delivering virtual desktops, allows IT to extend the benefits of desktop virtualization to laptop users whether or not online. Continue reading to learn more about XenClient and the benefits it brings for mobile users.  (WHITE PAPER) READ ABSTRACT |

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