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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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Case Study-VMware Consona Knowledge Management by Consona Corporation

June 01, 2010 - (Free Research)
Changing corporate culture to focus on customer service and support is practically a routine activity in large service-oriented organizations these days.This case study covers what VMware is doing to provide outstanding support for their customers. 
(CASE STUDY) READ ABSTRACT |

Service and Support: Made to Measure Using Consona Analytics as a Roadmap to Success by Consona Corporation

October 01, 2009 - (Free Research)
Management 101 tells us that success in business starts with setting goals and measuring progress toward them. Service and support success requires that all stakeholders know where they’re going and how they’re doing. 
(WHITE PAPER) READ ABSTRACT |

The Midmarket Manufacturer’s Guide to Getting Started with ERP by SearchManufacturingERP

June 09, 2010 - (Free Research)
In this e-book, get more insight into whether your midmarket manufacturing organization would benefit from ERP. Find out how to build a business and get tips for navigating the market and implementing software. Continue reading to learn tips and insight on getting started with ERP in your midmarket organization. 
(EBOOK)

Manufacturing ERP Buyer’s Guide – 2011 Edition by SearchManufacturingERP

January 22, 2009 - (Free Research)
Compiled by SearchManufacturingERP.com editors, this directory includes ERP software products for process and discrete manufacturers of all sizes, as well as all verticals. It includes software that is meant to be deployed on-premise as well as Software as a Service (SaaS) or on-demand software. 
(EBOOK)

Knowledge Management is NOT an Add-on! by Consona Corporation

October 01, 2010 - (Free Research)
Service and support organizations can benefit tremendously from knowledge. When implemented effectively, knowledge management processes and technology can deliver significant benefits. Read this paper to learn about delivering knowledge-driven CRM. 
(WHITE PAPER) READ ABSTRACT |

Making Support Social: Turning Customer Engagement Into Customer Success by Consona Corporation

May 01, 2010 - (Free Research)
Social media is fundamentally changing how businesses and their customers interact. In this paper, learn of some of the broad trends in social media, and then provide specific guidance on how to use social media to deliver support better, faster and cheaper. 
(WHITE PAPER) READ ABSTRACT |

Making Service and Support Your Revenue Engine: The Initiative That’s Too Important to Delay by Consona Corporation

June 17, 2011 - (Free Research)
The value of service and support is hidden in a fog of metrics—measures that link monitors and bulletin boards, populate binders, fascinate managers, annoy employees, and ultimately mislead us about the business. Read this whitepaper and discover the real value of support is the revenue it protects and creates. 
(WHITE PAPER) READ ABSTRACT |

Thinking Outside the (Search) Box: Powering Enterprise Search with Knowledge by Consona Corporation

June 17, 2011 - (Free Research)
Enterprise search delivers the highest value when it helps create a great customer experience. Read this whitepaper to learn how execute enterprise search with knowledge. 
(WHITE PAPER) READ ABSTRACT |

Improving the Customer Experience by Consona Corporation

June 14, 2011 - (Free Research)
This SearchCRM.com expert E-Guide explores effective strategies for helping improve the customer experience through knowledge management tools and various social CRM channels. Read this E-Guide to learn how to integrate and strategize these tools for an improved customer experience. 
(EGUIDE) READ ABSTRACT |

Analysis of IBM XIV Storage: Customer Performance Experiences by IBM

June 30, 2013 - (Free Research)
This white paper summarizes real user insights from 9 users of IBM's XIV storage system. Research focused on the system performance and flash-caching ability through a series of interviews with these users. 
(WHITE PAPER) READ ABSTRACT |

3 Compelling Reasons to Consider Desktop Virtualization by VMware, Inc.

October 25, 2013 - (Free Research)
Learn 3 strong reasons to consider adopting a virtual desktop infrastructure for your organization. 
(WHITE PAPER) READ ABSTRACT |

Importance of Information Governance for Business Users by RSD

April 11, 2014 - (Free Research)
The following white paper explores the importance of information governance of business users and provides technology recommendations that can meet with the compliance and data needs of today's market. 
(WHITE PAPER) READ ABSTRACT |

Revolutionizing the WFO Industry with a Superior User Experience by Aspect

March 31, 2014 - (Free Research)
This informative white paper explains the negative effects of a poor workforce optimization (WFO) user experience, and provides a look at some of the trends impacting good user experience today. Also, discover a WFO application that leverages best practices of user experience to revolutionize the contact center agent's experience. 
(WHITE PAPER) READ ABSTRACT |

Chalk Talk: NetIQ Cloud Access by NetIQ

April 02, 2014 - (Free Research)
This webcast highlights a cloud access management solution that easily integrates with your user directory and Microsoft Office 365. Learn how you can seamlessly manage user provisioning to virtualized business applications and resources. 
(WEBCAST) READ ABSTRACT |

How to Simplify Migrations with Virtualization by AppSense

May 16, 2013 - (Free Research)
This informative white paper takes an in-depth look at user virtualization, which allows for the management of user-specific information independent of the desktop – thus minimizing the complexity of any desktop operating system migration. 
(WHITE PAPER) READ ABSTRACT |

How to turn Excel Into an Advanced BI Solution by Symtrax Corporation

June 30, 2012 - (Free Research)
Many users, because they are familiar with MS Excel, are expecting more reporting flexibility and autonomy than they are getting from their BI Solution. If your organization's BI Solution has the 12 capabilities outlined in this white paper, you will be able to easily use Excel to extract data from your database. 
(WHITE PAPER) READ ABSTRACT |

The New Windows Security- Achieving PC Lockdown without User Backlash by Dell, Inc.

December 05, 2013 - (Free Research)
Organizations need to give users the tools and flexibility they need to do their jobs while avoiding the security, compliance and other risks that local administrative rights introduce. By implementing the best practices outlined in this paper, enterprises can maximize user productivity while maintaining centralized control over security policies. 
(WHITE PAPER) READ ABSTRACT |

Workday User Experience by Workday

March 24, 2014 - (Free Research)
Access the following white paper to uncover how you can enable a stronger and more efficient workforce by implementing the right software UI. Inside, gain a firsthand look at how a simple UI can improve productivity, data accuracy, and more. 
(WHITE PAPER) READ ABSTRACT |

Google+ Guide by Oracle Corporation

December 31, 2013 - (Free Research)
This guide explores some best practices for utilizing Google+ as an effective user engagement strategy. 
(WHITE PAPER) READ ABSTRACT |

Secure Remote Access by RSA, The Security Division of EMC

September 26, 2007 - (Free Research)
This product brochure discusses how RSA's Secure Remote Access solution allows organizations to strongly authenticate and positively establish users' identities before granting access to the resources they need to work, regardless of their ... 
(BROCHURE) READ ABSTRACT |

Breaking the Business Intelligence Log Jam by ParAccel

May 01, 2009 - (Free Research)
In an ongoing business intelligence project, the new required updates pile up at a steady or accelerating rate, while the effort to make each change grows as the system grows more complex. The inevitable result is a growing backlog of unmet business needs. That build-up is the BI Log Jam. Read this analyst report to learn how to break the cycle. 
(ANALYST REPORT) READ ABSTRACT |

User-ID Linked with Next-Generation Firewalls Improves Network Visibility and Controls by Palo Alto Networks

November 12, 2012 - (Free Research)
This white paper highlights a security solution that integrates existing enterprise directory services with next-generation firewalls so application activity and policies are linked directly with users or groups. Read on to learn how user-based analysis, reporting, and forensics can improve visibility and protection. 
(WHITE PAPER) READ ABSTRACT |

Mobile, Secure AND Cost-Efficient Desktop Virtualization by Citrix

December 31, 2013 - (Free Research)
This white paper goes over the benefits of desktop virtualization to keep up with the demands of the modern mobilized environment that requires anywhere, anytime, any-device computing. 
(WHITE PAPER) READ ABSTRACT |

The World of User Experience Design by Hewlett-Packard Limited

November 17, 2013 - (Free Research)
In this on-demand webcast, learn what makes for an effective user experience and discover how the right user experience design service can help you find success. 
(WEBCAST) READ ABSTRACT |

8 Ways to Get Users to Like the Idea of VDI by Dell, Inc. and Intel®

October 03, 2013 - (Free Research)
Discover 8 ways you can make users comfortable with the idea of virtual desktops. 
(WHITE PAPER) READ ABSTRACT |

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