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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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Case Study-VMware Consona Knowledge Management by Consona Corporation

June 01, 2010 - (Free Research)
Changing corporate culture to focus on customer service and support is practically a routine activity in large service-oriented organizations these days.This case study covers what VMware is doing to provide outstanding support for their customers. 
(CASE STUDY) READ ABSTRACT |

Service and Support: Made to Measure Using Consona Analytics as a Roadmap to Success by Consona Corporation

October 01, 2009 - (Free Research)
Management 101 tells us that success in business starts with setting goals and measuring progress toward them. Service and support success requires that all stakeholders know where they’re going and how they’re doing. 
(WHITE PAPER) READ ABSTRACT |

The Midmarket Manufacturer’s Guide to Getting Started with ERP by SearchManufacturingERP

June 09, 2010 - (Free Research)
In this e-book, get more insight into whether your midmarket manufacturing organization would benefit from ERP. Find out how to build a business and get tips for navigating the market and implementing software. Continue reading to learn tips and insight on getting started with ERP in your midmarket organization. 
(EBOOK)

Manufacturing ERP Buyer’s Guide – 2011 Edition by SearchManufacturingERP

January 22, 2009 - (Free Research)
Compiled by SearchManufacturingERP.com editors, this directory includes ERP software products for process and discrete manufacturers of all sizes, as well as all verticals. It includes software that is meant to be deployed on-premise as well as Software as a Service (SaaS) or on-demand software. 
(EBOOK)

Knowledge Management is NOT an Add-on! by Consona Corporation

October 01, 2010 - (Free Research)
Service and support organizations can benefit tremendously from knowledge. When implemented effectively, knowledge management processes and technology can deliver significant benefits. Read this paper to learn about delivering knowledge-driven CRM. 
(WHITE PAPER) READ ABSTRACT |

Making Support Social: Turning Customer Engagement Into Customer Success by Consona Corporation

May 01, 2010 - (Free Research)
Social media is fundamentally changing how businesses and their customers interact. In this paper, learn of some of the broad trends in social media, and then provide specific guidance on how to use social media to deliver support better, faster and cheaper. 
(WHITE PAPER) READ ABSTRACT |

Making Service and Support Your Revenue Engine: The Initiative That’s Too Important to Delay by Consona Corporation

June 17, 2011 - (Free Research)
The value of service and support is hidden in a fog of metrics—measures that link monitors and bulletin boards, populate binders, fascinate managers, annoy employees, and ultimately mislead us about the business. Read this whitepaper and discover the real value of support is the revenue it protects and creates. 
(WHITE PAPER) READ ABSTRACT |

Thinking Outside the (Search) Box: Powering Enterprise Search with Knowledge by Consona Corporation

June 17, 2011 - (Free Research)
Enterprise search delivers the highest value when it helps create a great customer experience. Read this whitepaper to learn how execute enterprise search with knowledge. 
(WHITE PAPER) READ ABSTRACT |

Improving the Customer Experience by Consona Corporation

June 14, 2011 - (Free Research)
This SearchCRM.com expert E-Guide explores effective strategies for helping improve the customer experience through knowledge management tools and various social CRM channels. Read this E-Guide to learn how to integrate and strategize these tools for an improved customer experience. 
(EGUIDE) READ ABSTRACT |

How to Deliver a Better User Experience with Predictive Performance by Limelight Networks, Inc.

November 07, 2013 - (Free Research)
The following white paper details how to measure your website performance in its entirety in order to make accurate decisions on how to increase the user experience. 
(WHITE PAPER) READ ABSTRACT |

How to Take Advantage of User Response Monitoring by CA Technologies.

December 31, 2013 - (Free Research)
This white paper underscores the importance of user response monitoring and explores three reasons why many organizations fail to capture this critical insight. Discover the capabilities and characteristics to look for as you evaluate your options and gain insight into  use cases where your monitoring solution will prove especially valuable. 
(WHITE PAPER) READ ABSTRACT |

Remote Access Your Users Will Love by Citrix

December 03, 2013 - (Free Research)
This whitepaper introduces you to an approach to remote access that places focus on delivering the consistent, high-quality user experience workers need while still providing the administration and security support IT wants. 
(WHITE PAPER) READ ABSTRACT |

What defines an effective user experience? by Hewlett-Packard Limited

November 17, 2013 - (Free Research)
In this on-demand webcast, learn what makes for an effective user experience and discover how the right user experience design service can help you find success. 
(WEBCAST) READ ABSTRACT |

User experience: is it just a 'nice to have'? by Hewlett-Packard Limited

February 21, 2013 - (Free Research)
In this brief on-demand video, John McCarthy – Vice President and Principal Analyst at Forrester Research – explains why user experience is at the core of systems of engagement. 
(WEBCAST) READ ABSTRACT |

Importance of Information Governance for Business Users by RSD

April 11, 2014 - (Free Research)
The following white paper explores the importance of information governance of business users and provides technology recommendations that can meet with the compliance and data needs of today's market. 
(WHITE PAPER) READ ABSTRACT |

Microsoft Licensing Made Simple for Mobile Users, Desktop Virtualization and BYOD by Dell and Microsoft

April 30, 2014 - (Free Research)
Watch this video to learn more about user-centric licensing, and how Microsoft and Dell are working together to make licensing simpler than ever before. 
(WEBCAST) READ ABSTRACT |

User-ID Linked with Next-Generation Firewalls Improves Network Visibility and Controls by Palo Alto Networks

November 12, 2012 - (Free Research)
This white paper highlights a security solution that integrates existing enterprise directory services with next-generation firewalls so application activity and policies are linked directly with users or groups. Read on to learn how user-based analysis, reporting, and forensics can improve visibility and protection. 
(WHITE PAPER) READ ABSTRACT |

You’ve tried VDI and failed…Now what? by SearchDataCenter.com

September 16, 2011 - (Free Research)
In this videocast from industry experts Brian Madden and Gabe Knuth, learn how to deliver a native PC experience while still taking advantage of centralized images and management with desktop virtualization. 
(VIDEO) READ ABSTRACT |

Enterprise Application Delivery: No User Left Behind by BlueCoat

January 2007 - (Free Research)
Blue Coat ProxyClient extends Blue Coat's visionary application delivery infrastructure to include all of these use cases - from any network, any device, and to any application - keeping users productive wherever the business takes them. 
(WHITE PAPER) READ ABSTRACT |

Leveraging Existing Application Monitoring Tools to Enhance the End-User Experience by Keynote Systems

February 2008 - (Free Research)
This white paper explores an end-to-end performance management platform that provides targeted diagnosis of Web application problems. 
(WHITE PAPER) READ ABSTRACT |

On Lockdown: HMV/Waterstone’s asserts control over user activity by Safestone Technologies

September 2011 - (Free Research)
Download this case study to discover how, by deploying Safestone’s DetectIT solution, the organization can now granularly control access to areas their systems and meet their compliance requirements. 
(CASE STUDY) READ ABSTRACT |

Secure Remote Access your Users will Love by Citrix

January 2014 - (Free Research)
This whitepaper looks at a set of secure-by-design remote access solutions dedicated to delivering a user-centric experience and making it simple for users to work any way they choose. 
(WHITE PAPER) READ ABSTRACT |

Mobile, Secure AND Cost-Efficient Desktop Virtualization by Citrix

December 2013 - (Free Research)
This white paper goes over the benefits of desktop virtualization to keep up with the demands of the modern mobilized environment that requires anywhere, anytime, any-device computing. 
(WHITE PAPER) READ ABSTRACT |

Managing Identities and Access in the Cloud by IBM

December 2011 - (Free Research)
Access this white paper to explore a federated, full life-cycle identity and access management solution that allows IT managers to ensure the right users are accessing the right corporate data. 
(WHITE PAPER) READ ABSTRACT |

Data Security for Mobile Users: One Size Does Not Fit All by Accellion, Inc.

April 2014 - (Free Research)
Read this whitepaper to learn the 3 key criteria for customizing a mobile security policy for your users. 
(WHITE PAPER) READ ABSTRACT |

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