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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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Service and Support: Made to Measure Using Consona Analytics as a Roadmap to Success by Consona Corporation

October 01, 2009 - (Free Research)
Management 101 tells us that success in business starts with setting goals and measuring progress toward them. Service and support success requires that all stakeholders know where they’re going and how they’re doing. 
(WHITE PAPER) READ ABSTRACT |

Case Study-VMware Consona Knowledge Management by Consona Corporation

June 01, 2010 - (Free Research)
Changing corporate culture to focus on customer service and support is practically a routine activity in large service-oriented organizations these days.This case study covers what VMware is doing to provide outstanding support for their customers. 
(CASE STUDY) READ ABSTRACT |

The Midmarket Manufacturer’s Guide to Getting Started with ERP by SearchManufacturingERP

June 09, 2010 - (Free Research)
In this e-book, get more insight into whether your midmarket manufacturing organization would benefit from ERP. Find out how to build a business and get tips for navigating the market and implementing software. Continue reading to learn tips and insight on getting started with ERP in your midmarket organization. 
(EBOOK)

Manufacturing ERP Buyer’s Guide – 2011 Edition by SearchManufacturingERP

January 22, 2009 - (Free Research)
Compiled by SearchManufacturingERP.com editors, this directory includes ERP software products for process and discrete manufacturers of all sizes, as well as all verticals. It includes software that is meant to be deployed on-premise as well as Software as a Service (SaaS) or on-demand software. 
(EBOOK)

Knowledge Management is NOT an Add-on! by Consona Corporation

October 01, 2010 - (Free Research)
Service and support organizations can benefit tremendously from knowledge. When implemented effectively, knowledge management processes and technology can deliver significant benefits. Read this paper to learn about delivering knowledge-driven CRM. 
(WHITE PAPER) READ ABSTRACT |

Making Support Social: Turning Customer Engagement Into Customer Success by Consona Corporation

May 01, 2010 - (Free Research)
Social media is fundamentally changing how businesses and their customers interact. In this paper, learn of some of the broad trends in social media, and then provide specific guidance on how to use social media to deliver support better, faster and cheaper. 
(WHITE PAPER) READ ABSTRACT |

Making Service and Support Your Revenue Engine: The Initiative That’s Too Important to Delay by Consona Corporation

June 17, 2011 - (Free Research)
The value of service and support is hidden in a fog of metrics—measures that link monitors and bulletin boards, populate binders, fascinate managers, annoy employees, and ultimately mislead us about the business. Read this whitepaper and discover the real value of support is the revenue it protects and creates. 
(WHITE PAPER) READ ABSTRACT |

Thinking Outside the (Search) Box: Powering Enterprise Search with Knowledge by Consona Corporation

June 17, 2011 - (Free Research)
Enterprise search delivers the highest value when it helps create a great customer experience. Read this whitepaper to learn how execute enterprise search with knowledge. 
(WHITE PAPER) READ ABSTRACT |

Improving the Customer Experience by Consona Corporation

June 14, 2011 - (Free Research)
This SearchCRM.com expert E-Guide explores effective strategies for helping improve the customer experience through knowledge management tools and various social CRM channels. Read this E-Guide to learn how to integrate and strategize these tools for an improved customer experience. 
(EGUIDE) READ ABSTRACT |

Choosing a Cloud Hosting Provider with Confidence by Symantec Corporation

May 07, 2012 - (Free Research)
This paper uncovers tips for choosing a cloud hosting provider and explores where and when to use cloud solutions, specific issues enterprises should raise with hosting providers before selecting a vendor, and ways in which SSL from a trusted certificate authority can help enterprises conduct business in the cloud with confidence. 
(WHITE PAPER) READ ABSTRACT |

Application Awareness for Service Providers by BlueCoat

May 11, 2010 - (Free Research)
Managed Service Providers (MSPs) can inject application awareness into their services as their next value-add and as a critical differentiator. Anyone offering managed services, either on-premise, in the cloud or as a hybrid solution, must build application awareness into their infrastructures from the bottom up. 
(WHITE PAPER) READ ABSTRACT |

PacketTrap MSP 6.0 by Dell Software

August 23, 2011 - (Free Research)
PacketTrap MSP addresses critical challenges service providers face with their customer's networks including: traffic analysis, application and VoIP monitoring, as well as virtualization and private/public cloud management. 
(TRIAL SOFTWARE) READ ABSTRACT |

The MSP Report Advantage by N-able Technologies

December 06, 2012 - (Free Research)
Discover why professional, standardized reports have emerged as a key success factor for many MSPs and IT services providers, helping prove relevance and demonstrate the value of service delivered to their clients. View now to learn how such reporting can help you gain the title of "Trusted Advisor." 
(WHITE PAPER) READ ABSTRACT |

MSPs: Increasing Automation, Productivity, and Customer Satisfaction by Asigra

May 15, 2014 - (Free Research)
This whitepaper explores one company's breakthrough approach to automation that is increasing efficiency and consistency in order to revolutionize the way that managed service providers deliver their services to small and midsize businesses. 
(WHITE PAPER) READ ABSTRACT |

Solitaire Interglobal: System z and Managed Service Providers by IBM

February 19, 2014 - (Free Research)
This white paper showcases the real-world impact for MSP businesses that deploy IBM's System z to host customer IT operations. Inside, you'll discover how this platform stacks up in areas such as costs, run times, resource utilization, and more. Read on to determine if you should consider this platform for an MSP infrastructure deployment. 
(WHITE PAPER) READ ABSTRACT |

Building Success in the Cloud by Citrix Systems, Inc. (E-mail this company)

August 29, 2012 - (Free Research)
Discover why Citrix cloud solutions are a clear choice for leading cloud providers, helping them quickly and profitably build differentiated and flexible cloud solutions that are right for their business and their customers. 
(WHITE PAPER) READ ABSTRACT |

How Wholesale Backhaul Service Providers and Mobile Network Operators Can Maximize the Benefits of Migrating to Ethernet Backhaul by InfoVista Corporation

February 17, 2012 - (Free Research)
Discover how service quality visualization can help wholesale backhaul service providers and mobile network operators maximize the benefits of migrating to Ethernet backhaul. 
(WEBCAST) READ ABSTRACT |

Service Provider MPLS VPN Security Considerations by Certes Networks

September 01, 2011 - (Free Research)
This report explores security considerations for service provider MPLS VPN, and describes two threat scenarios against a real MPLS VPN environment that was constructed to demonstrate the typical attack surface of an MPLS Layer 3 VPN provider network. 
(WHITE PAPER) READ ABSTRACT |

5 Things to Look for in a Cloud Provider When it Comes to Security by Oracle Corporation

December 31, 2013 - (Free Research)
Many organizations today are moving their business to the cloud to save money and increase efficiency. But, this comes with security and related operational risks. In this white paper, find five important things to look for in a cloud provider, with your cloud's security in mind. 
(WHITE PAPER) READ ABSTRACT |

Business Strategy for Cloud Providers: The Case for Potential Cloud Services Providers by IBM

September 29, 2009 - (Free Research)
This paper is focused on helping those who want to emerge aswinners in the new cloud provider marketplace. Read on to learn tips for creating a winning cloud provider business strategy and model. 
(WHITE PAPER) READ ABSTRACT |

Virtual Success in the Healthcare Provider Market by NetApp

February 01, 2011 - (Free Research)
Check out this white paper to learn why and how virtualization is a logical investment for hospitals and health care providers. Learn the benefits specific to desktop virtualization in a health facility and access a case study regarding a medical center that adopted virtualization technology. 
(WHITE PAPER) READ ABSTRACT |

Why You Need an Infrastructure Provider - The Top 10 Things to Look For When Choosing One by Verio

January 29, 2010 - (Free Research)
Read this whitepaper to learn the benefits of outsourcing to infrastructure providers in today's competitive environment that can deliver solutions that meet the new demands of IT departments. Here are 10 things to look for when seeking out that provider. 
(WHITE PAPER) READ ABSTRACT |

Large Insurance Provider Automates Invoice Disputes by IBM

December 15, 2010 - (Free Research)
Read this case study to learn how this insurance provider then turned to Teamworks. With Teamworks they were able to implement a process that automates routing of disputes, streamlines research timelines, and gives managers control of all disputes being processed. Learn all of the benefits this insurance company reaped from deploying Teamworks. 
(CASE STUDY) READ ABSTRACT |

Hitting Your Numbers: Creating Sales Excellence with Commercial Open Source CRM by SugarCRM Inc.

June 02, 2009 - (Free Research)
A CRM system can help drive sales performance, so the decision of which CRM provider is right for your sales organization is very important. This paper discusses the benefits of having SugarCRM® as your CRM provider and how it is based on commercial open source software, which gives the product a variety of benefits over other CRM providers. 
(WHITE PAPER) READ ABSTRACT |

Service Providers Put Their Heads in the Cloud by CA Technologies.

March 22, 2012 - (Free Research)
This whitepaper explores the optimism IT services companies have about growth potential in the cloud, and why they are so eager to buy into the hype and invest in the technology. 
(WHITE PAPER) READ ABSTRACT |

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