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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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Service and Support: Made to Measure Using Consona Analytics as a Roadmap to Success by Consona Corporation

October 01, 2009 - (Free Research)
Management 101 tells us that success in business starts with setting goals and measuring progress toward them. Service and support success requires that all stakeholders know where they’re going and how they’re doing. 
(WHITE PAPER) READ ABSTRACT |

Case Study-VMware Consona Knowledge Management by Consona Corporation

June 01, 2010 - (Free Research)
Changing corporate culture to focus on customer service and support is practically a routine activity in large service-oriented organizations these days.This case study covers what VMware is doing to provide outstanding support for their customers. 
(CASE STUDY) READ ABSTRACT |

The Midmarket Manufacturer’s Guide to Getting Started with ERP by SearchManufacturingERP

June 09, 2010 - (Free Research)
In this e-book, get more insight into whether your midmarket manufacturing organization would benefit from ERP. Find out how to build a business and get tips for navigating the market and implementing software. Continue reading to learn tips and insight on getting started with ERP in your midmarket organization. 
(EBOOK)

Manufacturing ERP Buyer’s Guide – 2011 Edition by SearchManufacturingERP

January 22, 2009 - (Free Research)
Compiled by SearchManufacturingERP.com editors, this directory includes ERP software products for process and discrete manufacturers of all sizes, as well as all verticals. It includes software that is meant to be deployed on-premise as well as Software as a Service (SaaS) or on-demand software. 
(EBOOK)

Knowledge Management is NOT an Add-on! by Consona Corporation

October 01, 2010 - (Free Research)
Service and support organizations can benefit tremendously from knowledge. When implemented effectively, knowledge management processes and technology can deliver significant benefits. Read this paper to learn about delivering knowledge-driven CRM. 
(WHITE PAPER) READ ABSTRACT |

Making Support Social: Turning Customer Engagement Into Customer Success by Consona Corporation

May 01, 2010 - (Free Research)
Social media is fundamentally changing how businesses and their customers interact. In this paper, learn of some of the broad trends in social media, and then provide specific guidance on how to use social media to deliver support better, faster and cheaper. 
(WHITE PAPER) READ ABSTRACT |

Making Service and Support Your Revenue Engine: The Initiative That’s Too Important to Delay by Consona Corporation

June 17, 2011 - (Free Research)
The value of service and support is hidden in a fog of metrics—measures that link monitors and bulletin boards, populate binders, fascinate managers, annoy employees, and ultimately mislead us about the business. Read this whitepaper and discover the real value of support is the revenue it protects and creates. 
(WHITE PAPER) READ ABSTRACT |

Thinking Outside the (Search) Box: Powering Enterprise Search with Knowledge by Consona Corporation

June 17, 2011 - (Free Research)
Enterprise search delivers the highest value when it helps create a great customer experience. Read this whitepaper to learn how execute enterprise search with knowledge. 
(WHITE PAPER) READ ABSTRACT |

Improving the Customer Experience by Consona Corporation

June 14, 2011 - (Free Research)
This SearchCRM.com expert E-Guide explores effective strategies for helping improve the customer experience through knowledge management tools and various social CRM channels. Read this E-Guide to learn how to integrate and strategize these tools for an improved customer experience. 
(EGUIDE) READ ABSTRACT |

5 Things to Look for in a Cloud Provider When it Comes to Security by Oracle Corporation

December 31, 2013 - (Free Research)
Many organizations today are moving their business to the cloud to save money and increase efficiency. But, this comes with security and related operational risks. In this white paper, find five important things to look for in a cloud provider, with your cloud's security in mind. 
(WHITE PAPER) READ ABSTRACT |

IT Hosting Perspectives in the Midmarket by Vision Solutions

December 31, 2013 - (Free Research)
This white paper summarizes a discussion had between a leading migration solutions provider, a leading hosting provider, and major customers of the hosting provider. 
(WHITE PAPER) READ ABSTRACT |

10 Things to Consider When Choosing a Cloud Service Provider by Cisco Systems, Inc.

April 03, 2014 - (Free Research)
This informative resource examines ten crucial elements you need to consider when choosing a cloud service provider. Read on to find out more. 
(WHITE PAPER)

Using Cloud Backup and Recovery Services to Achieve Desired Business Outcomes by Asigra

February 26, 2014 - (Free Research)
This IDC Market Spotlight addresses 4 primary reasons organizations are embracing cloud backup and recovery services, and 3 cloud service provider strategies, including their associate risks and rewards. 
(WHITE PAPER) READ ABSTRACT |

How to choose the best remote online backup service provider by Iron Mountain

February 08, 2011 - (Free Research)
Online data backups and backing up data to a remote online backup service provider can be a good way to back up your data. Read this FAQ guide sponsored by Iron Mountain to learn more about remote backups today. 
(WHITE PAPER) READ ABSTRACT |

Overcoming Single Provider MPLS Limitations by Virtela Communications, Inc.

July 2009 - (Free Research)
In this paper, Frost & Sullivan reviews the limitations associated with taking a single-provider approach to MPLS networks and its impact on the enterprise. They then examine Virtela's Global Service Fabric multicarrier network approach and how it overcomes these limitations to provide a best-of-breed global MPLS network solution. 
(WHITE PAPER) READ ABSTRACT |

Raining on Your Cloud Business: How the Wrong Storage Selection Can Increase Costs, Lower Margins, and Slow Growth by Xiotech Corporation

February 2011 - (Free Research)
It’s vital when selecting storage for a cloud service provider to consider the performance, management, and reliability characteristics as they have a direct relationship to gross margin over time. Check out this paper to see how Xiotech ISE delivers a straight-line, highly profitable foundation for a cloud business model. 
(WHITE PAPER) READ ABSTRACT |

IPv6 Transition Planning and Strategies for DHCP and DNS by Cisco Systems, Inc.

August 2011 - (Free Research)
IPv4 addresses are running out and service providers need to make immediate decisions regarding deployment of IPv6. This paper will outline strategic considerations and approaches to the transition to IPv6 in a service provider environment. 
(WHITE PAPER) READ ABSTRACT |

New Revenue and Profit Opportunities for Service Providers by N-able Technologies

February 2014 - (Free Research)
This white paper outlines the trends driving global demand for managed services and why becoming a managed service provider (MSP) can help your business strategy. 
(WHITE PAPER) READ ABSTRACT |

The MSP Report Advantage by N-able Technologies

December 2012 - (Free Research)
Discover why professional, standardized reports have emerged as a key success factor for many MSPs and IT services providers, helping prove relevance and demonstrate the value of service delivered to their clients. View now to learn how such reporting can help you gain the title of "Trusted Advisor." 
(WHITE PAPER) READ ABSTRACT |

Solitaire Interglobal: System z and Managed Service Providers by IBM

February 2014 - (Free Research)
This white paper showcases the real-world impact for MSP businesses that deploy IBM's System z to host customer IT operations. Inside, you'll discover how this platform stacks up in areas such as costs, run times, resource utilization, and more. Read on to determine if you should consider this platform for an MSP infrastructure deployment. 
(WHITE PAPER) READ ABSTRACT |

Customer story: Pagoda Box by IBM

December 2013 - (Free Research)
As a cloud storage provider, Pagoda Box knew that their iaaS solution would have to meet a lot of criteria in order for it to help their organization. They found a match with SoftLayer. Softlayer's unique infrastructure comprised of dedicated servers and virtual server instances matched Pagoda Box's diverse needs. 
(CASE STUDY) READ ABSTRACT |

Seven Things to Look for in a Colocation Provider by SAVVIS

December 2012 - (Free Research)
This resource outlines the difference between the data center and colocation services and explains the different types of colocation providers out there. In addition, view the top seven things you should look for in any potential colocation provider. 
(WEBCAST) READ ABSTRACT |

How to Choose a Cloud Backup Provider by Asigra

August 2011 - (Free Research)
Many people think the only question is to ask when thinking about backup and recovery is "What is the best way to make backups?" That’s certainly a critical question but business data is the very lifeblood of your business. You can’t afford to look at only half the equation. Recovery is vital as well, especially when choosing a cloud provider. 
(WHITE PAPER) READ ABSTRACT |

Seven Things to Look for in a Colocation Provider by SAVVIS

January 2012 - (Free Research)
According to a recent study, the use of colocation and services is increasing dramatically, yet there are many differences between colocation providers which IT pros should be aware of. Access this resource to discover 7 things you should look for when selecting a colocation provider 
(WHITE PAPER) READ ABSTRACT |

The Impact of Carrier Ethernet on Service Providers by Dorado Software

September 2009 - (Free Research)
Mobile internet access and the explosive demand for high bandwidth services on mobile devices have created a pivotal point for service providers. Those providers that can meet the new demands while increasing efficiency will be able to increase their market share, while those that are not will lose ground. Read on to learn how to keep up. 
(WHITE PAPER) READ ABSTRACT |

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