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Case Study-VMware Consona Knowledge Management by Consona Corporation
June 01, 2010 - (Free Research)
Changing corporate culture to focus on customer service and support is practically a routine activity in large service-oriented organizations these days.This case study covers what VMware is doing to provide outstanding support for their customers.
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The Midmarket Manufacturer’s Guide to Getting Started with ERP by SearchManufacturingERP
June 09, 2010 - (Free Research)
In this e-book, get more insight into whether your midmarket manufacturing organization would benefit from ERP. Find out how to build a business and get tips for navigating the market and implementing software. Continue reading to learn tips and insight on getting started with ERP in your midmarket organization.
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Manufacturing ERP Buyer’s Guide – 2011 Edition by SearchManufacturingERP
January 22, 2009 - (Free Research)
Compiled by SearchManufacturingERP.com editors, this directory includes ERP software products for process and discrete manufacturers of all sizes, as well as all verticals. It includes software that is meant to be deployed on-premise as well as Software as a Service (SaaS) or on-demand software.
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Knowledge Management is NOT an Add-on! by Consona Corporation
October 01, 2010 - (Free Research)
Service and support organizations can benefit tremendously from knowledge. When implemented effectively, knowledge management processes and technology can deliver significant benefits. Read this paper to learn about delivering knowledge-driven CRM.
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Making Support Social: Turning Customer Engagement Into Customer Success by Consona Corporation
May 01, 2010 - (Free Research)
Social media is fundamentally changing how businesses and their customers interact. In this paper, learn of some of the broad trends in social media, and then provide specific guidance on how to use social media to deliver support better, faster and cheaper.
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Making Service and Support Your Revenue Engine: The Initiative That’s Too Important to Delay by Consona Corporation
June 17, 2011 - (Free Research)
The value of service and support is hidden in a fog of metrics—measures that link monitors and bulletin boards, populate binders, fascinate managers, annoy employees, and ultimately mislead us about the business. Read this whitepaper and discover the real value of support is the revenue it protects and creates.
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Improving the Customer Experience by Consona Corporation
June 14, 2011 - (Free Research)
This SearchCRM.com expert E-Guide explores effective strategies for helping improve the customer experience through knowledge management tools and various social CRM channels. Read this E-Guide to learn how to integrate and strategize these tools for an improved customer experience.
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Computer Weekly – 18 June 2013: Special report – tech startups and the CIO by ComputerWeekly.com
June 18, 2013 - (Free Research)
In this week's Computer Weekly, our special report looks at the benefits for IT leaders of working with tech startups, and offers advice to CIOs on how to find and make the most of innovative products from creative startup firms. We talk to tech startups and corporate CIOs to find out how to make the relationship successful. Read the issue now.
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Computer Weekly – 11 June 2013: Do you know who is on your network? by ComputerWeekly.com
June 11, 2013 - (Free Research)
In this week's Computer Weekly, our latest buyer's guide looks at how identity and access management can improve your information security. We go behind the scenes at Microsoft HQ to find out how the software giant deals with product security. And the CIO from Domino's Pizza tells us why the retailer is moving to the cloud. Read the issue now.
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Computer Weekly – 4 June 2013: Is Google ready for enterprise IT? by ComputerWeekly.com
June 04, 2013 - (Free Research)
In this week's Computer Weekly, as corporate adoption of Google grows, we ask if the web giant is more than just a cheap and cheerful alternative to established software. Government CTO Liam Maxwell talks about the revolution in digital public services. And we find out how lean analytics could change business decision-making. Read the issue now.
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Computer Weekly – 28 May 2013: The Ministry of Defence gets agile by ComputerWeekly.com
May 28, 2013 - (Free Research)
In this week's Computer Weekly, we find out how agile development is helping the UK Ministry of Defence deliver complex military software. The CIO of the Lotus Formula One team explains the importance of data analytics to winning races. And we look at the IT innovation challenges facing financial services firms. Read the issue now.
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Computer Weekly – 21 May 2013: How Marks & Spencer innovates through IT by ComputerWeekly.com
May 21, 2013 - (Free Research)
In this week's Computer Weekly: M&S CIO Darrell Stein tells us how technology is changing the retailer as it develops its multichannel strategy. Our latest buyer's guide looks at mobile device management. And with many public sector IT workers being laid off through austerity cuts, we find out how to get a private sector job.
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A Closer Look at Windows Vista by National Instruments
February 2008 - (Free Research)
One of the stated goals of the Microsoft Windows Vista release is to greatly improve the overall security of the Windows operating system and curb the impact of malware. To this end, Microsoft redesigned both the least user and administrative...
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Liebert Monitoring by Liebert Corporation
The Albér Cellcorder CRT-300 cell resistance tester displays and records cell float voltage, internal cell resistance and intercell connection resistance. The portable unit includes a memory card, backlit graphical reflective LCD....
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The Total Economic Impact of Lumension Security's Sanctuary by Lumension
August 2008 - (Free Research)
Lumension's Sanctuary Application and Device Control is an IT-driven solution that automatically enforces endpoint security policies. The financial impact of moving from a "voluntary" compliance solution to an "automatic" one is illustrated
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Virtual Computer on 2nd Generation Intel Core vPro Processors by Intel
September 2011 - (Free Research)
Peter Marconi, Senior VP of Engineering at Virtual Computer, talks about how NxTop, Virtual Computer's baremetal client hypervisor, and 2nd generation Intel® Core™ vPro™ processors work together to deliver a secure, desktop virtualization solution. Watch this informative video to learn how to increase your PCs manageability and performance.
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Threatsaurus: The A-Z of Computer and Data Security Threats by Sophos UK
December 2009 - (Free Research)
Whether you're an IT professional, use a computer at work, or just browse the internet, this book is for you. We tell you the facts about the threats to your computers and to your data in simple, easy-to-understand language.
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Computer Weekly – 14 May 2013: Lessons for local government IT - a visit to Cape Town by ComputerWeekly.com
May 2013 - (Free Research)
In this week's Computer Weekly: we visit Cape Town to find out how the South African city worked with SAP to manage citizen services. Tesco tells us how it saved £100m in its supply chain by using business analytics. And we examine Microsoft's response to the lukewarm reaction given by customers to Windows 8. Read the issue now.
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Computer Weekly – 7 May 2013:Public cloud is ready for business by ComputerWeekly.com
May 2013 - (Free Research)
In this week's Computer Weekly: Amazon and Microsoft earn $5bn in public cloud revenue – we ask if public cloud is now ready for the mainstream. Banks face huge challenges replacing legacy IT – but is the short-term nature of CIOs hindering progress? And we look at how user experience can deliver return on investment for IT. Read the issue now.
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Client Management Best Practices for Managing Mac Systems by CDW
April 2010 - (Free Research)
One of the greatest challenges facing any institution is the maintenance of a large number of computer systems. When properly performed, lifecycle management—from the loading dock to the recycler—maximizes your return on investment, keeps your users more productive, and protects the security of your computer systems and your enterprise data.
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The Malware Report: Hotel Business Center PCs Strike Again by ESET
August 2009 - (Free Research)
Matt Grant talks with Randy Abrams about security issues with hotel business center computers. These are public computers and they often have insufficient security features. In this podcast, Randy shares some interesting things he’s found in hotel computers and gives some advice on using them safely.
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Computer Weekly – 30 April 2013: What’s next for mobile IT in the enterprise? by ComputerWeekly.com
April 2013 - (Free Research)
n this week's Computer Weekly: BlackBerry and Windows have been the mainstay of corporate IT for years, but how do their latest releases stack up? We examine the user response. Communications minister Ed Vaizey talks about broadband and 4G policy. And we ask if Nationwide's £1bn IT plan can increase competition in banking. Read the issue now.
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Computer Weekly – 23 April 2013: Time runs out for Windows XP – what should you do? by ComputerWeekly.com
April 2013 - (Free Research)
In this week's Computer Weekly, with less than a year until Microsoft ends support for Windows XP, we examine the options for the many firms still using the operating system. The PC market has seen a record slump in sales - what does it mean for the IT industry? Plus, we evaluate progress in moving software to the cloud. Read the issue now.
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