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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more...
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Service and Support: Made to Measure Using Consona Analytics as a Roadmap to Success by Consona Corporation

October 01, 2009 - (Free Research)
Management 101 tells us that success in business starts with setting goals and measuring progress toward them. Service and support success requires that all stakeholders know where they’re going and how they’re doing. 
(WHITE PAPER) READ ABSTRACT |

Case Study-VMware Consona Knowledge Management by Consona Corporation

June 01, 2010 - (Free Research)
Changing corporate culture to focus on customer service and support is practically a routine activity in large service-oriented organizations these days.This case study covers what VMware is doing to provide outstanding support for their customers. 
(CASE STUDY) READ ABSTRACT |

The Midmarket Manufacturer’s Guide to Getting Started with ERP by SearchManufacturingERP

June 09, 2010 - (Free Research)
In this e-book, get more insight into whether your midmarket manufacturing organization would benefit from ERP. Find out how to build a business and get tips for navigating the market and implementing software. Continue reading to learn tips and insight on getting started with ERP in your midmarket organization. 
(EBOOK)

Manufacturing ERP Buyer’s Guide – 2011 Edition by SearchManufacturingERP

January 22, 2009 - (Free Research)
Compiled by SearchManufacturingERP.com editors, this directory includes ERP software products for process and discrete manufacturers of all sizes, as well as all verticals. It includes software that is meant to be deployed on-premise as well as Software as a Service (SaaS) or on-demand software. 
(EBOOK)

Knowledge Management is NOT an Add-on! by Consona Corporation

October 01, 2010 - (Free Research)
Service and support organizations can benefit tremendously from knowledge. When implemented effectively, knowledge management processes and technology can deliver significant benefits. Read this paper to learn about delivering knowledge-driven CRM. 
(WHITE PAPER) READ ABSTRACT |

Making Support Social: Turning Customer Engagement Into Customer Success by Consona Corporation

May 01, 2010 - (Free Research)
Social media is fundamentally changing how businesses and their customers interact. In this paper, learn of some of the broad trends in social media, and then provide specific guidance on how to use social media to deliver support better, faster and cheaper. 
(WHITE PAPER) READ ABSTRACT |

Making Service and Support Your Revenue Engine: The Initiative That’s Too Important to Delay by Consona Corporation

June 17, 2011 - (Free Research)
The value of service and support is hidden in a fog of metrics—measures that link monitors and bulletin boards, populate binders, fascinate managers, annoy employees, and ultimately mislead us about the business. Read this whitepaper and discover the real value of support is the revenue it protects and creates. 
(WHITE PAPER) READ ABSTRACT |

Thinking Outside the (Search) Box: Powering Enterprise Search with Knowledge by Consona Corporation

June 17, 2011 - (Free Research)
Enterprise search delivers the highest value when it helps create a great customer experience. Read this whitepaper to learn how execute enterprise search with knowledge. 
(WHITE PAPER) READ ABSTRACT |

Improving the Customer Experience by Consona Corporation

June 14, 2011 - (Free Research)
This SearchCRM.com expert E-Guide explores effective strategies for helping improve the customer experience through knowledge management tools and various social CRM channels. Read this E-Guide to learn how to integrate and strategize these tools for an improved customer experience. 
(EGUIDE) READ ABSTRACT |

Computer Weekly – 15 April 2014: Spies in the VPN by ComputerWeekly.com

April 15, 2014 - (Free Research)
In this week's Computer Weekly, the NSA/GCHQ snooping scandal has added to concerns about security of virtual private networks (VPNs) – we find out how IT chiefs should respond. Windows XP support has now ended – we look at what it means for the remaining users. And we examine the benefits of data visualisation tools. Read the issue now. 
(EZINE) READ ABSTRACT |

Computer Weekly – 8 April 2014: Cloud wars by ComputerWeekly.com

April 08, 2014 - (Free Research)
In this week's Computer Weekly, cloud users are set to benefit from cheaper services as Google and Amazon start a price war. The mainframe is still not dead yet – we look at 50 years of the IBM mainframe. And we assess the latest attempt to encourage overseas IT experts to fill the UK's skills shortages. Read the issue now. 
(EZINE) READ ABSTRACT |

Justifying a Computer Incident Response Plan by Dell SecureWorks UK

February 07, 2013 - (Free Research)
This essential resource explores the need for effective incident response in order to reduce the costs of data breaches and mitigate risk. It also outlines best practices for creating an effective Computer Incident Response Plan (CIRP) – read on to learn more now. 
(WHITE PAPER) READ ABSTRACT |

Computer Weekly – 1 April 2014: Where next for the NHS Care.data programme? by ComputerWeekly.com

April 01, 2014 - (Free Research)
In this week's Computer Weekly, healthcare IT experts talk about the next steps for the controversial NHS Care.data plan to create a database of medical records. Is Moore's Law running out? We hear about the future of processor technology. And our latest buyer's guide looks at how data analytics can improve IT security. Read the issue now. 
(EZINE) READ ABSTRACT |

A Computer Weekly Buyer's Guide to Data Management by ComputerWeekly.com

March 28, 2014 - (Free Research)
A data management platform is a centralised computing system for collecting, integrating and managing large sets of structured and unstructured data from disparate sources. In this guide, Computer Weekly looks at the benefits of data management tools and methods of analysing the stored data, and innovative examples of how this data is being used. 
(RESOURCE) READ ABSTRACT |

Sophos Computer Security Scan by Sophos, Inc.

April 07, 2010 - (Free Research)
Use this tool to scan up to 200 computers on your network to discover threats that your existing security software might have missed.  Scan for viruses, spyware, adware, rootkits, unwanted devices and applications, and suspicious files. You'll receive a comprehensive report of the results and  recommendations for guarding against the threats found. 
(TRIAL SOFTWARE)

Computer Weekly – 25 March 2014: Get kids coding by ComputerWeekly.com

March 25, 2014 - (Free Research)
In this week's Computer Weekly, we examine the latest moves to encourage children to learn to code, to help avoid future skills shortages. Facebook's Open Compute Project is bringing open source to the datacentre – we look at what it means for IT. And we profile Salesforce.com as the SaaS firm celebrates its 15th birthday. Read the issue now. 
(EZINE) READ ABSTRACT |

Computer Weekly – 18 March 2014: Boost productivity with collaboration technology by ComputerWeekly.com

March 18, 2014 - (Free Research)
In this week's Computer Weekly, we hear from IT leaders improving collaboration and productivity for employees by using technologies such as unified communications and social media. We report from Mobile World Congress on the latest trends. And we examine how mobile device management tools can help build a trusted BYOD policy. Read the issue now 
(EZINE) READ ABSTRACT |

A Computer Weekly buyer's guide to data management by TechTarget

March 18, 2014 - (Free Research)
A data management platform is a centralised computing system for collecting, integrating and managing large sets of structured and unstructured data from disparate sources. In this guide, Computer Weekly looks at the benefits of data management tools and methods of analysing the stored data, and innovative examples of how this data is being used. 
(RESOURCE)

Computer Weekly Buyer's Guide to managing identity & access by TechTarget

March 18, 2014 - (Free Research)
With the increasing rise of the BYOD trend, managing identity and access to data across a range of devices is ever more important. In this buyer's guide, Computer Weekly looks at securing productivity, how to make the most of an employee's own digital identity and how to find a balance between the needs of the business and regulatory requirements. 
(RESOURCE)

Computer Weekly Buyer's Guide to Mobile Device Management by TechTarget

March 18, 2014 - (Free Research)
The trend for consumerisation and employees using their own devices for work comes as concerns over data security mount. In this 11-page buyer's guide, Computer Weekly examines how to formulate a strategic policy for mobile device management (MDM), and how to choose the right MDM approach and product portfolio for your organization. 
(RESOURCE)

Computer Weekly Buyer's Guide to infrastructure on demand by TechTarget

March 18, 2014 - (Free Research)
Working out how to make infrastructure on demand work for your company is a challenge. In this 10-page buyer's guide, Computer Weekly looks at assessing the needs of your business, how a lack of standards is hindering progress and Microsoft's Azure, which aims to become an operating system for the cloud. 
(RESOURCE)

Computer Weekly Buyer's Guide to Big Data infrastructure by TechTarget

March 18, 2014 - (Free Research)
Organisations are beginning to realise the potential of real-time big data analysis but there is also a growing realisation that the full benefit will remain unexploited without the infrastructure to expedite it. In this Computer Weekly buyers guide, look at the mindset and technology businesses need to analyse various forms of data and much more! 
(RESOURCE)

Computer Weekly storage case studies by ComputerWeekly.com

February 24, 2014 - (Free Research)
Antony Adshead takes a look at what made the winning entries stand out from the crowd in the Computer Weekly European User Awards. 
(CASE STUDY) READ ABSTRACT |

Computer Weekly datacentre case studies by ComputerWeekly.com

February 24, 2014 - (Free Research)
Jim Mortleman takes a look at what made the winning entries stand out from the crowd in the Computer Weekly European User Awards. 
(CASE STUDY) READ ABSTRACT |

Computer Weekly buyer’s guide to Windows XP support by ComputerWeekly.com

February 10, 2014 - (Free Research)
Microsoft will end technical support for its Windows XP operating system in April 2014. Computer Weekly looks at what this means for those businesses that have yet to migrate to newer alternatives. 
(ESSENTIAL GUIDE) READ ABSTRACT |

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