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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more...
>> Discover more offerings from SAP America, Inc..

Service and Support: Made to Measure Using Consona Analytics as a Roadmap to Success by Consona Corporation

October 01, 2009 - (Free Research)
Management 101 tells us that success in business starts with setting goals and measuring progress toward them. Service and support success requires that all stakeholders know where they’re going and how they’re doing. 
(WHITE PAPER) READ ABSTRACT |

Case Study-VMware Consona Knowledge Management by Consona Corporation

June 01, 2010 - (Free Research)
Changing corporate culture to focus on customer service and support is practically a routine activity in large service-oriented organizations these days.This case study covers what VMware is doing to provide outstanding support for their customers. 
(CASE STUDY) READ ABSTRACT |

The Midmarket Manufacturer’s Guide to Getting Started with ERP by SearchManufacturingERP

June 09, 2010 - (Free Research)
In this e-book, get more insight into whether your midmarket manufacturing organization would benefit from ERP. Find out how to build a business and get tips for navigating the market and implementing software. Continue reading to learn tips and insight on getting started with ERP in your midmarket organization. 
(EBOOK)

Manufacturing ERP Buyer’s Guide – 2011 Edition by SearchManufacturingERP

January 22, 2009 - (Free Research)
Compiled by SearchManufacturingERP.com editors, this directory includes ERP software products for process and discrete manufacturers of all sizes, as well as all verticals. It includes software that is meant to be deployed on-premise as well as Software as a Service (SaaS) or on-demand software. 
(EBOOK)

Knowledge Management is NOT an Add-on! by Consona Corporation

October 01, 2010 - (Free Research)
Service and support organizations can benefit tremendously from knowledge. When implemented effectively, knowledge management processes and technology can deliver significant benefits. Read this paper to learn about delivering knowledge-driven CRM. 
(WHITE PAPER) READ ABSTRACT |

Making Support Social: Turning Customer Engagement Into Customer Success by Consona Corporation

May 01, 2010 - (Free Research)
Social media is fundamentally changing how businesses and their customers interact. In this paper, learn of some of the broad trends in social media, and then provide specific guidance on how to use social media to deliver support better, faster and cheaper. 
(WHITE PAPER) READ ABSTRACT |

Making Service and Support Your Revenue Engine: The Initiative That’s Too Important to Delay by Consona Corporation

June 17, 2011 - (Free Research)
The value of service and support is hidden in a fog of metrics—measures that link monitors and bulletin boards, populate binders, fascinate managers, annoy employees, and ultimately mislead us about the business. Read this whitepaper and discover the real value of support is the revenue it protects and creates. 
(WHITE PAPER) READ ABSTRACT |

Thinking Outside the (Search) Box: Powering Enterprise Search with Knowledge by Consona Corporation

June 17, 2011 - (Free Research)
Enterprise search delivers the highest value when it helps create a great customer experience. Read this whitepaper to learn how execute enterprise search with knowledge. 
(WHITE PAPER) READ ABSTRACT |

Improving the Customer Experience by Consona Corporation

June 14, 2011 - (Free Research)
This SearchCRM.com expert E-Guide explores effective strategies for helping improve the customer experience through knowledge management tools and various social CRM channels. Read this E-Guide to learn how to integrate and strategize these tools for an improved customer experience. 
(EGUIDE) READ ABSTRACT |

Social Engineering: Hacking People, Not Machines by AVG Technologies USA, Inc.

March 31, 2010 - (Free Research)
Hackers are often portrayed as technical geniuses plying their trade through the use of complex computer code. But gaining access to a computer can be as simple as fooling someone into a revealing a password. Read this paper to learn more about social engineering threats and how to defend against them. 
(WHITE PAPER) READ ABSTRACT |

Computer Weekly – 27 May 2014: Targeting the digital customer by ComputerWeekly.com

May 27, 2014 - (Free Research)
In this week's Computer Weekly, we go behind the scenes of John Lewis's £40m e-commerce transformation plan to find out how to target the digital customer. Starbucks' European CIO talks about the coffee chain's IT strategy. And we evaluate three big suppliers' plans for virtualised networking. Read the issue now. 
(EZINE) READ ABSTRACT |

Computer Weekly – 12 March 2013: Will software-defined networking justify the hype? by SearchSecurity.com

March 12, 2013 - (Free Research)
In this week's Computer Weekly, we take an in-depth look at one of the hottest emerging technologies – software-defined networking – and what it means for IT departments. We visit Iceland, home of the greenest datacentres, and see what they offer to CIOs. And we look at the growth of governance as a key task for CIOs. Read the issue now. 
(EZINE) READ ABSTRACT |

Computer Weekly – 19 November 2013: Software-defined networking explodes by SearchSecurity.com

November 18, 2013 - (Free Research)
In this week's Computer Weekly, we look at the fast-growing trend for software-defined networking, and how startups are shaking up the established suppliers. We examine the new guidelines for using bring your own device schemes in the public sector. And we find out how second-user software could save money on licensing. Read the issue now. 
(EZINE) READ ABSTRACT |

Computer Weekly - 19 June 2012: How to succeed at desktop virtualisation by ComputerWeekly.com

June 19, 2012 - (Free Research)
In this week’s Computer Weekly, our latest Buyer's Guide examines best practice in desktop virtualisation. We ask if a six-year-old technology could be a key to tackling IT security threats. And we look at how universities are dealing with their IT challenges as they await the first intake of students at new higher tuition fees. Read the issue now. 
(EZINE) READ ABSTRACT |

Computer Weekly Buyer's Guide to infrastructure on demand by TechTarget

March 18, 2014 - (Free Research)
Working out how to make infrastructure on demand work for your company is a challenge. In this 10-page buyer's guide, Computer Weekly looks at assessing the needs of your business, how a lack of standards is hindering progress and Microsoft's Azure, which aims to become an operating system for the cloud. 
(RESOURCE)

Computer Weekly – 3 June 2014: How big data brings big donations for charities by ComputerWeekly.com

June 03, 2014 - (Free Research)
In this week's Computer Weekly, hear how big data is helping charities to improve their fundraising by better targeting potential donors. We find out how the UK's biggest newspaper publisher is moving its IT to the cloud. And we examine the options for datacentre cooling technologies to cut your energy costs. Read the issue now. 
(EZINE) READ ABSTRACT |

Computer Weekly – 13 May 2014: Retail's data challenge by ComputerWeekly.com

May 12, 2014 - (Free Research)
In this week's Computer Weekly, we look at how data analytics is driving a new approach to customer relationship management within the retail sector. Customer who shops in multiple channels offer greater value to retailers. We find out how auction site eBay has developed a bespoke data analytics architecture to track every customer interaction. 
(EZINE) READ ABSTRACT |

Computer Weekly – 6 May 2014: The problems of legacy IT in banking by ComputerWeekly.com

May 05, 2014 - (Free Research)
In this week's Computer Weekly, as problems caused by legacy IT in banks become increasingly critical, we assess the difficulties in updating banking systems. After the Windows XP support issues – we look at a similar problem facing Oracle users. And we take an in-depth look at managing corporate networks to enable mobile IT. Read the issue now. 
(EZINE) READ ABSTRACT |

Future Proofing Your Mobile Computers: How the Features You Select Now Can Protect & Extend Your Investment Years into the Future by Intermec

May 12, 2011 - (Free Research)
This white paper explains how the features and options available for ruggedized mobile computers used in warehousing and distribution can extend the time they can perform in warehouses and distribution centers. It also provides guidance on how to make decisions that will protect your investments by meeting user needs today and into the future. 
(WHITE PAPER) READ ABSTRACT |

A Closer Look at Windows Vista by National Instruments

February 2008 - (Free Research)
One of the stated goals of the Microsoft Windows Vista release is to greatly improve the overall security of the Windows operating system and curb the impact of malware. To this end, Microsoft redesigned both the least user and administrative... 
(WHITE PAPER) READ ABSTRACT |

Computer Forensics and its Role in the Risk Management Process by IBM

May 2011 - (Free Research)
The possibility of a data breach is very real – no matter how proactive your security measures are. Access this expert FAQ guide for further insight into how computer forensics can help put a well-formed incident response plan that is aligned with your information risk management and compliance strategies. 
(EGUIDE) READ ABSTRACT |

The Extraordinary Failure of Anti-Virus Technology by Lumension

February 2008 - (Free Research)
Anti-virus technology fails to prevent computers from virus infections. And because it fails, it inadvertently assists many security woes that plague the computer population. 
(WHITE PAPER) READ ABSTRACT |

Computer Weekly – 10 December 2013: The most influential people in UK IT by ComputerWeekly.com

December 2013 - (Free Research)
In this week's Computer Weekly, we reveal our annual list of the 50 most influential people in UK IT, and also select 10 rising stars to look out for in 2014. We look back at the big changes in the datacentre environment this year. And we examine the growing popularity of agile development. Read the issue now. 
(EZINE) READ ABSTRACT |

Computer Weekly – 16 July 2013: Cloud takes to the stage at the Royal Opera House by ComputerWeekly.com

July 2013 - (Free Research)
In this week's Computer Weekly, we talk to the Royal Opera House about how using public cloud boosted ticket sales and improved performance of its IT infrastructure. We examine why agile development failed in the government's flagship Universal Credit welfare programme. And we analyse the real risks of sweating your IT assets. Read the issue now. 
(EZINE) READ ABSTRACT |

Computer Weekly – 5 March 2013: Planning for a 4G future by ComputerWeekly.com

March 2013 - (Free Research)
In this week's Computer Weekly, now the 4G spectrum auction is over, we look at what happens next for the future of mobile networking. Cloud computing promises to save costs – we examine how to ensure a return on investment. And we report from the RSA conference on how big data is helping tackle cyber security threats. Read the issue now. 
(EZINE) READ ABSTRACT |

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