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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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Service and Support: Made to Measure Using Consona Analytics as a Roadmap to Success by Consona Corporation

October 01, 2009 - (Free Research)
Management 101 tells us that success in business starts with setting goals and measuring progress toward them. Service and support success requires that all stakeholders know where they’re going and how they’re doing. 
(WHITE PAPER) READ ABSTRACT |

Case Study-VMware Consona Knowledge Management by Consona Corporation

June 01, 2010 - (Free Research)
Changing corporate culture to focus on customer service and support is practically a routine activity in large service-oriented organizations these days.This case study covers what VMware is doing to provide outstanding support for their customers. 
(CASE STUDY) READ ABSTRACT |

Improving the Customer Experience by Consona Corporation

June 14, 2011 - (Free Research)
This SearchCRM.com expert E-Guide explores effective strategies for helping improve the customer experience through knowledge management tools and various social CRM channels. Read this E-Guide to learn how to integrate and strategize these tools for an improved customer experience. 
(EGUIDE) READ ABSTRACT |

Knowledge Management is NOT an Add-on! by Consona Corporation

October 01, 2010 - (Free Research)
Service and support organizations can benefit tremendously from knowledge. When implemented effectively, knowledge management processes and technology can deliver significant benefits. Read this paper to learn about delivering knowledge-driven CRM. 
(WHITE PAPER) READ ABSTRACT |

Seven Tips for Profiting from Lean Times with CRM by Oracle Corporation

January 26, 2009 - (Free Research)
With their rapid speed of deployment, integrated analytics and built-in best practices, on-demand CRM solutions can quickly vault a sales organization ahead of its rivals. And because of their flexible licensing structure, on-demand solutions can be deployed selectively, enabling businesses to deploy only as much CRM as they need. 
(WHITE PAPER) READ ABSTRACT |

Making Support Social: Turning Customer Engagement Into Customer Success by Consona Corporation

May 01, 2010 - (Free Research)
Social media is fundamentally changing how businesses and their customers interact. In this paper, learn of some of the broad trends in social media, and then provide specific guidance on how to use social media to deliver support better, faster and cheaper. 
(WHITE PAPER) READ ABSTRACT |

Making Service and Support Your Revenue Engine: The Initiative That’s Too Important to Delay by Consona Corporation

June 17, 2011 - (Free Research)
The value of service and support is hidden in a fog of metrics—measures that link monitors and bulletin boards, populate binders, fascinate managers, annoy employees, and ultimately mislead us about the business. Read this whitepaper and discover the real value of support is the revenue it protects and creates. 
(WHITE PAPER) READ ABSTRACT |

Video Whitepaper: Seven Tips for Profiting from Lean Times with CRM by Oracle Corporation

June 10, 2009 - (Free Research)
The best time to streamline and turbo-charge the sales process is when competitors are looking the other way. That's why now is a good time to make the shift to a CRM solution that can catapult your organization into the next round of growth. 
(VIDEO) READ ABSTRACT |

CRM Total Cost of Ownership: Fees, Subscriptions and Hidden Costs by SugarCRM Inc.

July 15, 2011 - (Free Research)
The following analysis provides a comparative price analysis of four leading CRM solutions for midmarketorganizations. Forrester Research defines midmarket organizations as any organization with revenues of lessthan $1 billion and/or fewer than 1,000 employees. 
(WHITE PAPER) READ ABSTRACT |

The Midmarket Manufacturer’s Guide to Getting Started with ERP by SearchManufacturingERP

June 09, 2010 - (Free Research)
In this e-book, get more insight into whether your midmarket manufacturing organization would benefit from ERP. Find out how to build a business and get tips for navigating the market and implementing software. Continue reading to learn tips and insight on getting started with ERP in your midmarket organization. 
(EBOOK)

Manufacturing ERP Buyer’s Guide – 2011 Edition by SearchManufacturingERP

January 22, 2009 - (Free Research)
Compiled by SearchManufacturingERP.com editors, this directory includes ERP software products for process and discrete manufacturers of all sizes, as well as all verticals. It includes software that is meant to be deployed on-premise as well as Software as a Service (SaaS) or on-demand software. 
(EBOOK)

Computer Weekly – 6 November 2012: The business benefits of 4G by ComputerWeekly.com

November 06, 2012 - (Free Research)
In this week's Computer Weekly, as the UK's first 4G mobile network goes live, we examine the benefits for business. IT security suppliers say that cross-industry collaboration is needed – but can they work together? And we take a look at the latest wireless networking technology, known as WiGig. Read the issue now. 
(EZINE) READ ABSTRACT |

CW+: Analyst's take: The benefits of third-party SAP and Oracle support by ComputerWeekly.com

December 27, 2010 - (Free Research)
Organizations running mature SAP or Oracle applications experience significant ongoing savings from third-party support.  Nucleus found Rimini Street customers can reduce their annual license maintenance fees by at least 50 percent and avoid upgrade costs while extending the value of their software investment. 
(WHITE PAPER) READ ABSTRACT |

Software-as-a-Service: A Comprehensive Look at the Total Cost of Ownership of Software Applications by CA Technologies.

September 2008 - (Free Research)
This white paper helps in better understanding all the different cost factors and includes a simplified calculator that will help influencers and decision makers to better estimate the true TCO of a SaaS versus a traditional software deployment. 
(WHITE PAPER) READ ABSTRACT |

Considerations For Effective Software License Management by CDW Corporation

March 2014 - (Free Research)
This expert e-guide provides tips, tricks, and tactics to help you successfully approach software license management. Inside, find techniques for managing software licenses in virtual data centers, a checklist for effective software licensing, and more. 
(EGUIDE) READ ABSTRACT |

ESG Research Report: New NetVault Backup Licensing Mode by Dell Software

October 2011 - (Free Research)
This ESG white paper features information about backup licensing and how these trends are affecting what solutions are available - and at what cost. Read on to learn about four critical aspects of any licensing structure, different types of licensing, and what solutions are available today to help meet your specific needs. 
(WHITE PAPER) READ ABSTRACT |

Best Practices for Oracle License Management by Flexera Software

July 2012 - (Free Research)
Your business may be spending more in Oracle licensing costs than it is gaining. Learn how to deliver maximum value from your database investments, check out this white paper to learn more best practices for Oracle license management. 
(WHITE PAPER) READ ABSTRACT |

Software and Licensing Costs Report: Demanding Pricing That Matches Business Value by Asigra

January 2013 - (Free Research)
This whitepaper describes the software pricing and licensing landscape and explains why implementing an updated software sourcing approach is critical in today's market. 
(WHITE PAPER) READ ABSTRACT |

Big Data Demands Big Changes to Legacy Backup Licensing by Asigra

December 2013 - (Free Research)
Read this white paper to find out how an increase in data and a decrease in IT budgets are affecting data backup strategies. 
(WHITE PAPER) READ ABSTRACT |

Moving Up the Software License Optimization Maturity Curve to Drive Business Value by Flexera Software

February 2013 - (Free Research)
Defining and implementing a strategy for software asset management (SAM) and license optimization isn't easy -- but with the right tools and processes, it's definitely possible. Access this informative resource to explore the common challenges of SAM, and how you can ensure your software license optimization program is on its way to full maturity. 
(WHITE PAPER) READ ABSTRACT |

Microsoft VDA Licensing by Dell and Microsoft

June 2014 - (Free Research)
In this video, experts explain when Microsoft VDA (Virtual Desktop Access) licensing is required and when it is not. 
(VIDEO) READ ABSTRACT |

Microsoft VDI and Windows VDA Frequently Asked Questions by Dell and Microsoft

June 2014 - (Free Research)
This whitepaper answers some of the most frequently asked questions about Windows licensing for VDI environments. 
(WHITE PAPER) READ ABSTRACT |

Don't Acquire and Abandon - Ensure You're Using Those Licenses by Hewlett-Packard Company

June 2014 - (Free Research)
In this on-demand webcast, hear from Julien Kuijper, Director of Asset and License Management at SAP, as he dives into what makes a successful SAM strategy, including tools, processes, workflow, and business knowledge. 
(WEBCAST) READ ABSTRACT |

Mastering software license compliance to reduce costs by Hewlett-Packard Company

June 2014 - (Free Research)
Software license management and software asset management (SAM) are common pain points for many organizations. In this webcast, learn how to simplify and optimize SAM with the right technology and the right processes, as well as how to better prepare for the inevitable audit. 
(WEBCAST) READ ABSTRACT |

Optimized Licence Management for the Datacenter by Flexera Software

November 2011 - (Free Research)
Read this white paper and learn some of the datacentre licence management challenges, including heterogeneous and multi-platform environments, complex licence models, virtualization and more. 
(WHITE PAPER) READ ABSTRACT |

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