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Service and Support: Made to Measure Using Consona Analytics as a Roadmap to Success by Consona Corporation

October 01, 2009 - (Free Research)
Management 101 tells us that success in business starts with setting goals and measuring progress toward them. Service and support success requires that all stakeholders know where they’re going and how they’re doing. 
(WHITE PAPER) READ ABSTRACT |

Case Study-VMware Consona Knowledge Management by Consona Corporation

June 01, 2010 - (Free Research)
Changing corporate culture to focus on customer service and support is practically a routine activity in large service-oriented organizations these days.This case study covers what VMware is doing to provide outstanding support for their customers. 
(CASE STUDY) READ ABSTRACT |

Improving the Customer Experience by Consona Corporation

June 14, 2011 - (Free Research)
This SearchCRM.com expert E-Guide explores effective strategies for helping improve the customer experience through knowledge management tools and various social CRM channels. Read this E-Guide to learn how to integrate and strategize these tools for an improved customer experience. 
(EGUIDE) READ ABSTRACT |

Knowledge Management is NOT an Add-on! by Consona Corporation

October 01, 2010 - (Free Research)
Service and support organizations can benefit tremendously from knowledge. When implemented effectively, knowledge management processes and technology can deliver significant benefits. Read this paper to learn about delivering knowledge-driven CRM. 
(WHITE PAPER) READ ABSTRACT |

Seven Tips for Profiting from Lean Times with CRM by Oracle Corporation

January 26, 2009 - (Free Research)
With their rapid speed of deployment, integrated analytics and built-in best practices, on-demand CRM solutions can quickly vault a sales organization ahead of its rivals. And because of their flexible licensing structure, on-demand solutions can be deployed selectively, enabling businesses to deploy only as much CRM as they need. 
(WHITE PAPER) READ ABSTRACT |

Making Support Social: Turning Customer Engagement Into Customer Success by Consona Corporation

May 01, 2010 - (Free Research)
Social media is fundamentally changing how businesses and their customers interact. In this paper, learn of some of the broad trends in social media, and then provide specific guidance on how to use social media to deliver support better, faster and cheaper. 
(WHITE PAPER) READ ABSTRACT |

Making Service and Support Your Revenue Engine: The Initiative That’s Too Important to Delay by Consona Corporation

June 17, 2011 - (Free Research)
The value of service and support is hidden in a fog of metrics—measures that link monitors and bulletin boards, populate binders, fascinate managers, annoy employees, and ultimately mislead us about the business. Read this whitepaper and discover the real value of support is the revenue it protects and creates. 
(WHITE PAPER) READ ABSTRACT |

Video Whitepaper: Seven Tips for Profiting from Lean Times with CRM by Oracle Corporation

June 10, 2009 - (Free Research)
The best time to streamline and turbo-charge the sales process is when competitors are looking the other way. That's why now is a good time to make the shift to a CRM solution that can catapult your organization into the next round of growth. 
(VIDEO) READ ABSTRACT |

CRM Total Cost of Ownership: Fees, Subscriptions and Hidden Costs by SugarCRM Inc.

July 15, 2011 - (Free Research)
The following analysis provides a comparative price analysis of four leading CRM solutions for midmarketorganizations. Forrester Research defines midmarket organizations as any organization with revenues of lessthan $1 billion and/or fewer than 1,000 employees. 
(WHITE PAPER) READ ABSTRACT |

The Midmarket Manufacturer’s Guide to Getting Started with ERP by SearchManufacturingERP

June 09, 2010 - (Free Research)
In this e-book, get more insight into whether your midmarket manufacturing organization would benefit from ERP. Find out how to build a business and get tips for navigating the market and implementing software. Continue reading to learn tips and insight on getting started with ERP in your midmarket organization. 
(EBOOK)

Manufacturing ERP Buyer’s Guide – 2011 Edition by SearchManufacturingERP

January 22, 2009 - (Free Research)
Compiled by SearchManufacturingERP.com editors, this directory includes ERP software products for process and discrete manufacturers of all sizes, as well as all verticals. It includes software that is meant to be deployed on-premise as well as Software as a Service (SaaS) or on-demand software. 
(EBOOK)

Computer Weekly – 6 November 2012: The business benefits of 4G by ComputerWeekly.com

November 06, 2012 - (Free Research)
In this week's Computer Weekly, as the UK's first 4G mobile network goes live, we examine the benefits for business. IT security suppliers say that cross-industry collaboration is needed – but can they work together? And we take a look at the latest wireless networking technology, known as WiGig. Read the issue now. 
(EZINE) READ ABSTRACT |

CW+: Analyst's take: The benefits of third-party SAP and Oracle support by ComputerWeekly.com

December 27, 2010 - (Free Research)
Organizations running mature SAP or Oracle applications experience significant ongoing savings from third-party support.  Nucleus found Rimini Street customers can reduce their annual license maintenance fees by at least 50 percent and avoid upgrade costs while extending the value of their software investment. 
(WHITE PAPER) READ ABSTRACT |

Software-as-a-Service: A Comprehensive Look at the Total Cost of Ownership of Software Applications by CA Technologies.

September 2008 - (Free Research)
This white paper helps in better understanding all the different cost factors and includes a simplified calculator that will help influencers and decision makers to better estimate the true TCO of a SaaS versus a traditional software deployment. 
(WHITE PAPER) READ ABSTRACT |

Lower SQL Server Expenses: A Database Licensing Cost Comparison by Dell, Inc. and Intel®

August 2013 - (Free Research)
This white paper examines the licensing-cost implications of selecting Dell PowerEdge M820 blade server solution over other platforms when running Microsoft SQL Server 2012 in a virtualized scenario. 
(WHITE PAPER) READ ABSTRACT |

Considerations For Effective Software License Management by CDW Corporation

March 2014 - (Free Research)
This expert e-guide provides tips, tricks, and tactics to help you successfully approach software license management. Inside, find techniques for managing software licenses in virtual data centers, a checklist for effective software licensing, and more. 
(EGUIDE) READ ABSTRACT |

Windows Licensing for VDI: Quick reference guide by Dell and Microsoft

March 2014 - (Free Research)
This whitepaper walks you through 7 unique licensing scenarios that provides an overview of what to expect when preparing to deploy Windows-based desktops in the datacenter. 
(WHITE PAPER) READ ABSTRACT |

Track Microsoft Licensing for Desktops Running Windows 8, Office 2013 by SearchEnterpriseDesktop

March 2014 - (Free Research)
Microsoft licensing is a continual challenge for IT admins as desktop software gets updated. Windows 8 and Office 2013 have licensing options that affect enterprise costs and DaaS. 
(EBOOK) READ ABSTRACT |

Manage Licensed Software, Optimize License Consumption, and Move Closer to Interoperable Solutions by CA Technologies.

November 2013 - (Free Research)
This white paper details a solution that will give your organization better software asset and license management. 
(WHITE PAPER) READ ABSTRACT |

Crucial Considerations For Cloud Licensing by CDW Corporation

March 2014 - (Free Research)
This expert e-guide from SearchCloudComputing.com offers a primer on cloud licensing. Read on to learn about your options for cloud license management, five licensing factors to consider when planning a cloud migration, and more. 
(EGUIDE) READ ABSTRACT |

Optimized Licence Management for the Datacenter by Flexera Software

November 2011 - (Free Research)
Read this white paper and learn some of the datacentre licence management challenges, including heterogeneous and multi-platform environments, complex licence models, virtualization and more. 
(WHITE PAPER) READ ABSTRACT |

Best Practices for Oracle Licence Management by Flexera Software

November 2011 - (Free Research)
In this white paper you will learn five reasons why your Oracle licensing requirements may evolve, the five best practices for Oracle license management and more. 
(WHITE PAPER) READ ABSTRACT |

Maximize Software Cost Savings by Licence Reharvesting, Recycling & Applying Product Use Rights by Flexera Software

November 2011 - (Free Research)
In this e-guide learn how license reharvesting and recycling and product use rights can net you unforeseen IT savings. 
(EGUIDE) READ ABSTRACT |

FlexNet Manager Suite for Enterprises: Complete Desktop-to-Datacenter Enterprise License Optimization Solution by Flexera Software

March 2011 - (Free Research)
Lacking a strategic solution for Enterprise License Optimization most organizations are greatly overspending on some licenses and out of compliance on others, putting them at risk of costly software license audits. FlexNet Manager Suite is a comprehensive and proven solution for Enterprise License Optimization and license compliance management. 
(WHITE PAPER) READ ABSTRACT |

FlexNet Manager for SAP Business Suite Product Overview by Flexera Software

February 2011 - (Free Research)
FlexNet Manager for SAP Business Suite optimizes the SAP system measurement and checks for potential license savings. By checking the usage of each individual license, it determines whether the correct license type was purchased for a given user and whether enough licenses are available. This removes the guess work and optimizes license allocation. 
(WHITE PAPER) READ ABSTRACT |

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