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Case Study-VMware Consona Knowledge Management by Consona Corporation
June 01, 2010 - (Free Research)
Changing corporate culture to focus on customer service and support is practically a routine activity in large service-oriented organizations these days.This case study covers what VMware is doing to provide outstanding support for their customers.
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Improving the Customer Experience by Consona Corporation
June 14, 2011 - (Free Research)
This SearchCRM.com expert E-Guide explores effective strategies for helping improve the customer experience through knowledge management tools and various social CRM channels. Read this E-Guide to learn how to integrate and strategize these tools for an improved customer experience.
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Case Study: London Life Insurance by Pitney Bowes Business Insight
July 02, 2010 - (Free Research)
London Life Insurance needed to move quickly after it acquired Prudential Insurance’s entire Canadian business operations. London Life wanted to welcome its new client base and maintain its reputation for providing superb customer service. Read on to learn how a new document composition solution allowed for keeping pace with its expanding business.
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Slash Document Archive Storage Costs up to 90% and Enhance ePresentment Performance by Xenos Group Inc.
February 01, 2009 - (Free Research)
This White Paper is intended for Enterprise Architects, Senior Line of Business Managers, and Managers of Marketing, CRM, High Volume Output and Archiving. The challenges of handling the costs and achieving the customer retention benefits related to archiving and online ePresentment of High Volume Transactional Output are identified...
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Knowledge Management is NOT an Add-on! by Consona Corporation
October 01, 2010 - (Free Research)
Service and support organizations can benefit tremendously from knowledge. When implemented effectively, knowledge management processes and technology can deliver significant benefits. Read this paper to learn about delivering knowledge-driven CRM.
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Manufacturing ERP Buyer’s Guide – 2011 Edition by SearchManufacturingERP
January 22, 2009 - (Free Research)
Compiled by SearchManufacturingERP.com editors, this directory includes ERP software products for process and discrete manufacturers of all sizes, as well as all verticals. It includes software that is meant to be deployed on-premise as well as Software as a Service (SaaS) or on-demand software.
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Making Service and Support Your Revenue Engine: The Initiative That’s Too Important to Delay by Consona Corporation
June 17, 2011 - (Free Research)
The value of service and support is hidden in a fog of metrics—measures that link monitors and bulletin boards, populate binders, fascinate managers, annoy employees, and ultimately mislead us about the business. Read this whitepaper and discover the real value of support is the revenue it protects and creates.
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Oracle Magazine: Modernize your IT by Oracle Corporation UK Ltd
July 31, 2012 - (Free Research)
This issue of Oracle ONE Magazine offers advice on ridding your organization of complex, outdated IT and explores how Oracle can make this modernization simple.
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Optim Data Growth Solution for Oracle E-Business Suite by IBM
Align continuous control of your E-Business Suite data with business objectives. Optim's proven archiving capabilities enable you to set desired service levels for each category of E-Business Suite data - for example, current data, reporting data and historical data. You maintain universal access to information.
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The Midmarket Manufacturer’s Guide to Getting Started with ERP by SearchManufacturingERP
June 09, 2010 - (Free Research)
In this e-book, get more insight into whether your midmarket manufacturing organization would benefit from ERP. Find out how to build a business and get tips for navigating the market and implementing software. Continue reading to learn tips and insight on getting started with ERP in your midmarket organization.
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Making Support Social: Turning Customer Engagement Into Customer Success by Consona Corporation
May 01, 2010 - (Free Research)
Social media is fundamentally changing how businesses and their customers interact. In this paper, learn of some of the broad trends in social media, and then provide specific guidance on how to use social media to deliver support better, faster and cheaper.
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Faster SQL Profiling for Better Database Performance by Embarcadero Technologies, Inc.
April 16, 2009 - (Free Research)
Find out how Embarcadero's DB Optimizer™ can help you to quickly discover and fix problematic SQL statements that can cause performance bottlenecks in your database. DB Optimizer™ gives you the flexibility of using a single easy-to-use IDE to test, profile and tune SQL.
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The Financial Close: Optimizing Performance and Driving Financial Excellence by SAP America, Inc.
June 2009 - (Free Research)
The term "financial close" describes a corporation's ability to complete its accounting cycles and produce financial statements for internal management and external legal reporting. This paper identifies solutions to help organizations improve and sustain their close times and address the challenges associated with automating internal controls
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Embarcadero® DB Optimizer™ by Embarcadero Technologies, Inc.
May 2009 - (Free Research)
Poor performing SQL code is costly in terms of dollars and customer satisfaction. Discovering performance bottlenecks once they're in production is costly.
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IBM® Cognos Financial Statement Reporting (FSR) and British Airways by IBM
June 2011 - (Free Research)
Through the years, accounting standards have changed and older processes need to be refined with the new complexities. This paper discovers how to maintain a master annual report without the risk of inaccuracies with data consolidation.
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Oracle Compatibility Developers Guide for Postgres Plus Advanced Server by EnterpriseDB Corporation
March 2008 - (Free Research)
This guide describes the Oracle compatibility features of Postgres Plus Advanced Server. Oracle compatibility means that an application runs in an Oracle environment as well as in a Postgres Plus Advanced Server environment with minimal or no changes to the application code.
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Disclosure Management Made Simple, Reduce Time, Risk and Cost by SAP America, Inc.
December 2012 - (Free Research)
Managing mandatory reports and disclosures can be a complex and time-consuming effort, with high expectations from shareholders and regulatory demands. Read this interactive e-book from SAP to learn about an application that enables you to experience a pain-free disclosure process, and look at a case study to see the application in action.
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Using Cyclomatic Path Analysis to Detect Security Vulnerabilities by McCabe Software, Inc.
November 2010 - (Free Research)
The paper discusses how path coverage is better than branch or statement coverage in testing to uncover security vulnerabilities, including showing how several CWE vulnerabilities could be undetected by branch coverage but detected by path coverage. Download this paper and find out how Cyclomatic Path Analysis can uncover these vulnerabilities.
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Free e-book: Getting Started with DB2 Application Development by IBM
March 2012 - (Free Research)
Learn how easy it is to get started on DB2 application development. This e-book includes topics such as using DB2 Express-C, writing SQL statements, working with open-source tools and more. This is part of a full e-kit designed for fast, easy DB2 learning.
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Accounts Payable Automation in SAP - An Investment in the Future by ReadSoft
August 2009 - (Free Research)
Read this paper to learn how document process automation can speed up accounts payable processes, add to the company’s bottom line by cutting costs, reduce cycle times, and allow for faster financial statements and fewer late payment fees.
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