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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more...
>> Discover more offerings from SAP America, Inc..

Service and Support: Made to Measure Using Consona Analytics as a Roadmap to Success by Consona Corporation

October 01, 2009 - (Free Research)
Management 101 tells us that success in business starts with setting goals and measuring progress toward them. Service and support success requires that all stakeholders know where they’re going and how they’re doing. 
(WHITE PAPER) READ ABSTRACT |

Case Study-VMware Consona Knowledge Management by Consona Corporation

June 01, 2010 - (Free Research)
Changing corporate culture to focus on customer service and support is practically a routine activity in large service-oriented organizations these days.This case study covers what VMware is doing to provide outstanding support for their customers. 
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Improving the Customer Experience by Consona Corporation

June 14, 2011 - (Free Research)
This SearchCRM.com expert E-Guide explores effective strategies for helping improve the customer experience through knowledge management tools and various social CRM channels. Read this E-Guide to learn how to integrate and strategize these tools for an improved customer experience. 
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Case Study: London Life Insurance by Pitney Bowes Business Insight

July 02, 2010 - (Free Research)
London Life Insurance needed to move quickly after it acquired Prudential Insurance’s entire Canadian business operations. London Life wanted to welcome its new client base and maintain its reputation for providing superb customer service. Read on to learn how a new document composition solution allowed for keeping pace with its expanding business. 
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Slash Document Archive Storage Costs up to 90% and Enhance ePresentment Performance by Xenos Group Inc.

February 01, 2009 - (Free Research)
This White Paper is intended for Enterprise Architects, Senior Line of Business Managers, and Managers of Marketing, CRM, High Volume Output and Archiving. The challenges of handling the costs and achieving the customer retention benefits related to archiving and online ePresentment of High Volume Transactional Output are identified... 
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Knowledge Management is NOT an Add-on! by Consona Corporation

October 01, 2010 - (Free Research)
Service and support organizations can benefit tremendously from knowledge. When implemented effectively, knowledge management processes and technology can deliver significant benefits. Read this paper to learn about delivering knowledge-driven CRM. 
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Manufacturing ERP Buyer’s Guide – 2011 Edition by SearchManufacturingERP

January 22, 2009 - (Free Research)
Compiled by SearchManufacturingERP.com editors, this directory includes ERP software products for process and discrete manufacturers of all sizes, as well as all verticals. It includes software that is meant to be deployed on-premise as well as Software as a Service (SaaS) or on-demand software. 
(EBOOK)

Making Service and Support Your Revenue Engine: The Initiative That’s Too Important to Delay by Consona Corporation

June 17, 2011 - (Free Research)
The value of service and support is hidden in a fog of metrics—measures that link monitors and bulletin boards, populate binders, fascinate managers, annoy employees, and ultimately mislead us about the business. Read this whitepaper and discover the real value of support is the revenue it protects and creates. 
(WHITE PAPER) READ ABSTRACT |

The Midmarket Manufacturer’s Guide to Getting Started with ERP by SearchManufacturingERP

June 09, 2010 - (Free Research)
In this e-book, get more insight into whether your midmarket manufacturing organization would benefit from ERP. Find out how to build a business and get tips for navigating the market and implementing software. Continue reading to learn tips and insight on getting started with ERP in your midmarket organization. 
(EBOOK)

Optim Data Growth Solution for Oracle E-Business Suite by IBM

Align continuous control of your E-Business Suite data with business objectives. Optim's proven archiving capabilities enable you to set desired service levels for each category of E-Business Suite data - for example, current data, reporting data and historical data. You maintain universal access to information. 
(SOFTWARE PRODUCT)

Making Support Social: Turning Customer Engagement Into Customer Success by Consona Corporation

May 01, 2010 - (Free Research)
Social media is fundamentally changing how businesses and their customers interact. In this paper, learn of some of the broad trends in social media, and then provide specific guidance on how to use social media to deliver support better, faster and cheaper. 
(WHITE PAPER) READ ABSTRACT |

Global Brand Management by OpenText

May 06, 2014 - (Free Research)
The following white paper explores the business need for a global brand management solution to help distinguish your brand amongst thousands of other companies. Learn about the 3 key process to successful global brand management, the technology to use, and more. 
(WHITE PAPER) READ ABSTRACT |

Faster SQL Profiling for Better Database Performance by Embarcadero Technologies, Inc.

April 16, 2009 - (Free Research)
Find out how Embarcadero's DB Optimizer™ can help you to quickly discover and fix problematic SQL statements that can cause performance bottlenecks in your database. DB Optimizer™ gives you the flexibility of using a single easy-to-use IDE to test, profile and tune SQL. 
(WHITE PAPER) READ ABSTRACT |

Compliant Statement Archiving and Presentment for Financial Services by EMC Corporation

September 2008 - (Free Research)
Read this white paper to learn how, by adapting a managed approach to archiving and presenting customer statements, financial services organizations can satisfy regulatory, good governance, and legal requirements. 
(WHITE PAPER) READ ABSTRACT |

Leadership and Technology: A Total-Cost-of-Ownership Comparison for Unified Communications by Cisco Systems, Inc.

July 2012 - (Free Research)
This exclusive whitepaper covers an affordable and effective unified communications solution for mid-market businesses. 
(WHITE PAPER) READ ABSTRACT |

Pharmaceutical Services Company Accelerates Virtual Desktops by Cisco Systems, Inc.

July 2012 - (Free Research)
This case study demonstrates how Quintiles Pharmaceutical Services extended WAN optimization to 100 percent of their virtual desktop infrastructure and improved traffic flow with their existing bandwidth, allowing for secure and centralized data and access control, and high levels of employee satisfaction. 
(CASE STUDY) READ ABSTRACT |

Cisco 2014 Annual Security Report by Cisco Systems, Inc.

April 2014 - (Free Research)
This in-depth report provides valuable insight into the top security concerns of 2014 and what your organization can do to prevent cybercrime. 
(WHITE PAPER) READ ABSTRACT |

Cisco Cloud Web Security: Single Interface for Global Control by Cisco Systems, Inc.

February 2014 - (Free Research)
This resource features a cloud Web security solution that offers unique features to help you gain clear visibility and complete control over today's more expansive networks. 
(WHITE PAPER) READ ABSTRACT |

Advanced Malware Protection for your Web and Email Gateways by Cisco Systems, Inc.

February 2014 - (Free Research)
This article explores the recent merger between one company's advanced malware protection and their web and email gateways. 
(PRESS RELEASE) READ ABSTRACT |

The Financial Close: Optimizing Performance and Driving Financial Excellence by SAP America, Inc.

June 2009 - (Free Research)
The term "financial close" describes a corporation's ability to complete its accounting cycles and produce financial statements for internal management and external legal reporting. This paper identifies solutions to help organizations improve and sustain their close times and address the challenges associated with automating internal controls 
(WHITE PAPER) READ ABSTRACT |

Web Security: Advanced Malware Protection by Cisco Systems, Inc.

April 2014 - (Free Research)
This guide explores one company's unique advanced malware protection system and how it can provide you with cost-effective threat prevention. 
(WHITE PAPER) READ ABSTRACT |

Travel Leader Accelerates Business Analytics Using SAP HANA on UCS by Cisco Systems, Inc.

January 2014 - (Free Research)
This exclusive case study discusses how a leading travel company improved SAP business intelligence application performance through a UC solution that consolidated their servers. Read on to learn how your organization can achieve similar results. 
(CASE STUDY) READ ABSTRACT |

Italian Bank Approaches Cloud with Unified Data Center by Cisco Systems, Inc.

December 2012 - (Free Research)
This white paper dives deep into a case study of one company's successful data center upgrade to support full virtualization and migration to cloud service delivery. Read on and learn how you too can cost-effectively create a unified and easy-to manage cloud-ready platform. 
(WHITE PAPER) READ ABSTRACT |

Visual Collaboration's Changing and Critical Role in the Modern Enterprise by Cisco Systems, Inc.

July 2013 - (Free Research)
This exclusive resource examines how your organization can continually increase the business value of video collaboration, from expanding your telepresence outside the boardroom to effective management tools for IT. 
(WHITE PAPER) READ ABSTRACT |

Does Your Communications and Collaboration Solutions Meet your Mid-Size Business Needs? by Cisco Systems, Inc.

January 2014 - (Free Research)
This exclusive paper examines how cloud collaboration technologies can help your organization overcome some of the common communication challenges face today. 
(WHITE PAPER) READ ABSTRACT |

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