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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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Service and Support: Made to Measure Using Consona Analytics as a Roadmap to Success by Consona Corporation

October 01, 2009 - (Free Research)
Management 101 tells us that success in business starts with setting goals and measuring progress toward them. Service and support success requires that all stakeholders know where they’re going and how they’re doing. 
(WHITE PAPER) READ ABSTRACT |

Case Study-VMware Consona Knowledge Management by Consona Corporation

June 01, 2010 - (Free Research)
Changing corporate culture to focus on customer service and support is practically a routine activity in large service-oriented organizations these days.This case study covers what VMware is doing to provide outstanding support for their customers. 
(CASE STUDY) READ ABSTRACT |

Improving the Customer Experience by Consona Corporation

June 14, 2011 - (Free Research)
This SearchCRM.com expert E-Guide explores effective strategies for helping improve the customer experience through knowledge management tools and various social CRM channels. Read this E-Guide to learn how to integrate and strategize these tools for an improved customer experience. 
(EGUIDE) READ ABSTRACT |

Best Practice Guidelines for SAP Solutions on VMware® Infrastructure by VMware and Intel

October 2008 - (Free Research)
This paper provides best practice guidelines for deploying SAP software solutions on VMware Infrastructure 3. 
(WHITE PAPER) READ ABSTRACT |

Knowledge Management is NOT an Add-on! by Consona Corporation

October 2010 - (Free Research)
Service and support organizations can benefit tremendously from knowledge. When implemented effectively, knowledge management processes and technology can deliver significant benefits. Read this paper to learn about delivering knowledge-driven CRM. 
(WHITE PAPER) READ ABSTRACT |

Best Practice Guidelines for SAP Solutions on VMware® Infrastructure by VMware, Inc.

October 2008 - (Free Research)
This paper provides best practice guidelines for deploying SAP software solutions on VMware Infrastructure 3. 
(WHITE PAPER) READ ABSTRACT |

Making Support Social: Turning Customer Engagement Into Customer Success by Consona Corporation

May 2010 - (Free Research)
Social media is fundamentally changing how businesses and their customers interact. In this paper, learn of some of the broad trends in social media, and then provide specific guidance on how to use social media to deliver support better, faster and cheaper. 
(WHITE PAPER) READ ABSTRACT |

Making Service and Support Your Revenue Engine: The Initiative That’s Too Important to Delay by Consona Corporation

June 2011 - (Free Research)
The value of service and support is hidden in a fog of metrics—measures that link monitors and bulletin boards, populate binders, fascinate managers, annoy employees, and ultimately mislead us about the business. Read this whitepaper and discover the real value of support is the revenue it protects and creates. 
(WHITE PAPER) READ ABSTRACT |

The Midmarket Manufacturer’s Guide to Getting Started with ERP by SearchManufacturingERP

June 2010 - (Free Research)
In this e-book, get more insight into whether your midmarket manufacturing organization would benefit from ERP. Find out how to build a business and get tips for navigating the market and implementing software. Continue reading to learn tips and insight on getting started with ERP in your midmarket organization. 
(EBOOK)

Manufacturing ERP Buyer’s Guide – 2011 Edition by SearchManufacturingERP

January 2009 - (Free Research)
Compiled by SearchManufacturingERP.com editors, this directory includes ERP software products for process and discrete manufacturers of all sizes, as well as all verticals. It includes software that is meant to be deployed on-premise as well as Software as a Service (SaaS) or on-demand software. 
(EBOOK)

DCM and analytics: Guidelines for linking the two for maximum impact by IBM

November 2011 - (Free Research)
Many organizations are taking their dynamic case management (DCM) efforts to the next level by applying analytics technology. In this Tip Guide, readers will learn where the combination is likely to work best, where business process management (BPM) fits into the picture, and how to avoid pitfalls and problems in implementation. 
(EGUIDE) READ ABSTRACT |

Whitepaper: Dell Storage Selection Guidelines for Oracle Databases by Dell, Inc.

May 2011 - (Free Research)
Dell strives to simplify IT in order to reduce complexity in data centers and has a broad storage product portfolio to meet database customers' needs. These storage selection guidelines will help administrators choose an appropriate storage technology based on their requirements. 
(WHITE PAPER) READ ABSTRACT |

The Critical Security Controls – Moving Beyond the Checklist Mentality by Lumension

August 2009 - (Free Research)
The "Critical Security Controls" (CSC) guidelines are designed to help organizations move beyond a "checklist" mentality by making security an integral part of, instead of an adjunct to, the operations and management of systems and networks. Learn more about the CSC guidelines and how they can help your organization. 
(PODCAST) READ ABSTRACT |

Five Procurement Guidelines You Can't Afford to Ignore by StarCite

August 2008 - (Free Research)
Here is a list of 5 guidelines that companies should keep in mind as they create their spend management program: Data Consolidation, Preferred Vendor Program, Legal Oversight, Company-wide Visibility and Coordination. 
(WHITE PAPER) READ ABSTRACT |

Five Guidelines to Make Backup a Functional, Manageable and Profitable Service Offering by Idera

March 2014 - (Free Research)
This resource gives you the five guidelines to make backup work better. It also highlights a solution that offers backup as a service and gives users the functionality they need to protect the bottom line and even increase it in the process. 
(WHITE PAPER) READ ABSTRACT |

Five data protection guidelines for business continuity - Presentation Transcript by Dell, Inc.

September 2012 - (Free Research)
Jon William Toigo covers data protection guidelines, including mirroring, tape backup and WAN-based replication technologies. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

E-Guide: Implementing Storage Virt: Guidelines & Factors to Consider by Hewlett-Packard Company

August 2011 - (Free Research)
This SearchVirtualStorage.com E-Guide can help clarify by outlining 4 guidelines for implementing storage virtualization and by divulging factors to consider before deploying storage virt into your IT infrastructure. 
(EGUIDE) READ ABSTRACT |

UNDERSTANDING PCI MOBILE PAYMENT PROCESSING SECURITY GUIDELINES by Intel

September 2013 - (Free Research)
This expert guide from SearchSecurity.com discusses the new Payment Card Industry (PCI) Mobile Payment Acceptance Security Guidelines and examines how to ensure compliance in a world where mobile payment has become ingrained into everyday life. 
(EGUIDE) READ ABSTRACT |

Presentation Transcript: Go Forth & Comply - New Virtualization Guidelines from the PCI Council by Dell SecureWorks UK

August 2011 - (Free Research)
In this presentation transcript, principal security consultant at Dell SecureWorks, discuss the issues confronting organizations who wish to use virtualization technologies with their Cardholder Data Environment, summarize and clarify the recommendations from the PCI council and more. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Plantronics UC Toolkit Planning Guidelines for Success by Plantronics

February 2011 - (Free Research)
Communications in today’s enterprise are undergoing dramatic changes as a result of the convergence of computer and voice technologies. As an IT manager, you know that introducing UC audio devices such as headsets and speaker phones into your environment changes the way users communicate and work. 
(WHITE PAPER) READ ABSTRACT |

Plantronics UC Toolkit Adoption Guidelines for Success by Plantronics

February 2011 - (Free Research)
Now that you have successfully completed the deployment of the UC audio devices in your organization, it is time to focus on the moment of truth — the first positive user interaction with the new technology. 
(WHITE PAPER) READ ABSTRACT |

Validation Process and Compliance Support with IBM Maximo Asset Management in Regulated Industries by IBM

December 2010 - (Free Research)
While there is no single method to guarantee software compliance, IBM Maximo® Asset Management can provide e-signature and e-record (audit trail) capabilities that support efforts to comply with regulations and guidelines related to e-records and e-signatures. 
(WHITE PAPER) READ ABSTRACT |

Setting standards in IT Industries by DLT Solutions

March 2012 - (Free Research)
Building and adhering to security standards are essential for mitigating risk and ensuring adequate IT security. NIST is one of the first risk assessment standards, offering guidelines for securing the IT infrastructure. In this e-guide, gain an in-depth look into NIST and uncover how to decrease the risks that your industry faces. 
(EGUIDE) READ ABSTRACT |

Thinking Outside the (Search) Box: Powering Enterprise Search with Knowledge by Consona Corporation

June 2011 - (Free Research)
Enterprise search delivers the highest value when it helps create a great customer experience. Read this whitepaper to learn how execute enterprise search with knowledge. 
(WHITE PAPER) READ ABSTRACT |

Using FalconStor FDS as a Backup Target for Veritas NetBackup by FalconStor Software

September 2009 - (Free Research)
This document describes the basic concepts and integration guidelines for FalconStor® File-interface Deduplication System (FDS) in a Veritas NetBackup™ environment. It is intended to provide best practices for configuring all components. 
(WHITE PAPER) READ ABSTRACT |

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