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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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Service and Support: Made to Measure Using Consona Analytics as a Roadmap to Success by Consona Corporation

October 01, 2009 - (Free Research)
Management 101 tells us that success in business starts with setting goals and measuring progress toward them. Service and support success requires that all stakeholders know where they’re going and how they’re doing. 
(WHITE PAPER) READ ABSTRACT |

Case Study-VMware Consona Knowledge Management by Consona Corporation

June 01, 2010 - (Free Research)
Changing corporate culture to focus on customer service and support is practically a routine activity in large service-oriented organizations these days.This case study covers what VMware is doing to provide outstanding support for their customers. 
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Improving the Customer Experience by Consona Corporation

June 14, 2011 - (Free Research)
This SearchCRM.com expert E-Guide explores effective strategies for helping improve the customer experience through knowledge management tools and various social CRM channels. Read this E-Guide to learn how to integrate and strategize these tools for an improved customer experience. 
(EGUIDE) READ ABSTRACT |

Knowledge Management is NOT an Add-on! by Consona Corporation

October 01, 2010 - (Free Research)
Service and support organizations can benefit tremendously from knowledge. When implemented effectively, knowledge management processes and technology can deliver significant benefits. Read this paper to learn about delivering knowledge-driven CRM. 
(WHITE PAPER) READ ABSTRACT |

Making Support Social: Turning Customer Engagement Into Customer Success by Consona Corporation

May 01, 2010 - (Free Research)
Social media is fundamentally changing how businesses and their customers interact. In this paper, learn of some of the broad trends in social media, and then provide specific guidance on how to use social media to deliver support better, faster and cheaper. 
(WHITE PAPER) READ ABSTRACT |

Making Service and Support Your Revenue Engine: The Initiative That’s Too Important to Delay by Consona Corporation

June 17, 2011 - (Free Research)
The value of service and support is hidden in a fog of metrics—measures that link monitors and bulletin boards, populate binders, fascinate managers, annoy employees, and ultimately mislead us about the business. Read this whitepaper and discover the real value of support is the revenue it protects and creates. 
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The Midmarket Manufacturer’s Guide to Getting Started with ERP by SearchManufacturingERP

June 09, 2010 - (Free Research)
In this e-book, get more insight into whether your midmarket manufacturing organization would benefit from ERP. Find out how to build a business and get tips for navigating the market and implementing software. Continue reading to learn tips and insight on getting started with ERP in your midmarket organization. 
(EBOOK)

Manufacturing ERP Buyer’s Guide – 2011 Edition by SearchManufacturingERP

January 22, 2009 - (Free Research)
Compiled by SearchManufacturingERP.com editors, this directory includes ERP software products for process and discrete manufacturers of all sizes, as well as all verticals. It includes software that is meant to be deployed on-premise as well as Software as a Service (SaaS) or on-demand software. 
(EBOOK)

The Future of Address Validation: Going Beyond Move Update to Cut Costs and Connect with Customers by Pitney Bowes Business Insight

September 13, 2010 - (Free Research)
Today, the need to connect with customers efficiently and effectively is more important than ever. The foundation of these communications is a complete and accurate customer record. This paper describes the validation requirements, opportunities and best practices to increase organizational efficiencies relative to enterprise address validation. 
(WHITE PAPER) READ ABSTRACT |

Scribe Online Integration Services Datasheet by Scribe Software Corporation

December 18, 2013 - (Free Research)
View this helpful resource to learn how a cloud "integration-as-a-service" model can help you easily integrate customer data throughout all your related enterprise applications, so you always have the up-to-date, accurate information you need to make business decisions and close deals. 
(WHITE PAPER) READ ABSTRACT |

Scribe Insight Architecture Overview: A TECHNICAL OVERVIEW OF THE SCRIBE INTEGRATION TOOL by Scribe Software Corporation

March 12, 2008 - (Free Research)
Scribe Insight has been specifically designed to support the effective deployment of a number of market leading business applications including Microsoft Dynamics CRM, Salesforce, SalesLogix, and Microsoft Dynamics GP. 
(WHITE PAPER) READ ABSTRACT |

Distributed Data Capture: Reducing the Cost of Remote Business Processes by Kofax, Inc.

March 10, 2011 - (Free Research)
In today’s global economy, information exchange is vital. Competitive advantage goes to the companies that can share information and collaborate quickly and accurately in the most cost-effective manner. Read this white paper now to learn how to effectively lower the costs of your business's document capture process. 
(WHITE PAPER) READ ABSTRACT |

Inspiring disruption: Tech Trends 2014 by ComputerWeekly.com

February 26, 2014 - (Free Research)
This in depth study from Deloitte assesses the top 10 business technology trends in 2014 ranging from the role of the CIO to the impact pf wearable technology. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Benefits Management: How to increase the business value of your IT projects by ComputerWeekly.com

February 15, 2013 - (Free Research)
This book extract explains how organisation can uses benefits management techniques to increase the value of IT projects to the business. 
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Write Java code 17% faster by eliminating app server restarts by ZeroTurnaround

March 31, 2014 - (Free Research)
Software development is an iterative process, meaning that developing a single component can result in cycles of code change, deploy, and test. However, multiple deployments and restarts to different application servers can be time-consuming. Fortunately, this white paper introduces a way for developers to instantly see the results of code changes. 
(WHITE PAPER) READ ABSTRACT |

Code with Java simpler, faster, and easier by ZeroTurnaround

December 31, 2012 - (Free Research)
Java developers know that testing code changes can be a huge pain, and waiting for an application to redeploy after a code fix can take an eternity. Wouldn't it be great if you could see your code changes immediately, fine-tune, debug, explore and deploy code without waiting for ages? 
(WHITE PAPER) READ ABSTRACT |

Code Signing: Leveraging HSMs to Safeguard Trust and Protect Your Business by SafeNet, Inc.

February 04, 2014 - (Free Research)
This white paper explains how code signing works and why you need to add it to your online distribution security strategy. 
(WHITE PAPER) READ ABSTRACT |

A Practical Guide to Identifying Slow Code During Development by Micro Focus, Ltd

April 07, 2011 - (Free Research)
Many seemingly innocent coding practices can cause code to execute slowly. It’s far better for software quality, and less costly for the business, to find slow code before it becomes a business problem. This white paper examines the main causes and provides a practical guide to identifying them. 
(WHITE PAPER) READ ABSTRACT |

Thinking Outside the (Search) Box: Powering Enterprise Search with Knowledge by Consona Corporation

June 17, 2011 - (Free Research)
Enterprise search delivers the highest value when it helps create a great customer experience. Read this whitepaper to learn how execute enterprise search with knowledge. 
(WHITE PAPER) READ ABSTRACT |

11 Best Practices for Peer Code Review by SmartBear Software

August 28, 2012 - (Free Research)
Read this paper to learn 11 best practice peer code review tips to optimize review sessions, improve code, and make the most of valuable time. Some of the key findings include how many lines of code you should review in an hour, annotating code before you begin reviewing, leveraging a check list system, and more. 
(WHITE PAPER) READ ABSTRACT |

Can I Really Roll-out a Code Review Process That Doesn’t Suck? by SmartBear Software

August 27, 2012 - (Free Research)
This webcast takes you through the methods that have been found to be most effective in implementing a code review process and the processes and steps to get you started. Learn about topics including the benefits of code review, how to implement code reviews, and more. 
(WEBCAST) READ ABSTRACT |

11 Best Practices for Peer Code Review by SmartBear Software

September 14, 2010 - (Free Research)
This white paper recommends best practices for efficient, lightweight peer code review that have been proven to be effective via scientific study and extensive field experience. Use the techniques discussed in this paper to ensure your code reviews improve your code and make the most of your developers' time. 
(WHITE PAPER) READ ABSTRACT |

Norman Regional Increases Coding Productivity, Manages RAC Processes, and Prepares for ICD-10 by Nuance

February 28, 2013 - (Free Research)
This white paper dives into a case study of one health organization that implemented a top coding solution to improve coder productivity and accuracy, and ensure long term retention of exceptional coders by transitioning to remote coding. 
(WHITE PAPER) READ ABSTRACT |

Software Agitation: Your Own Personal Code Reviewer by Agitar Software

March 10, 2011 - (Free Research)
Agitator helps you debug your code while you write it - a benefit that no other existing Java Testing tool can claim. Agitator can also be extremely beneficial when run on legacy code - even code that has been reviewed by other developers and deemed to be “sufficient” and “properly written.” Learn how Agitar can be your own personal code reviewer. 
(WHITE PAPER) READ ABSTRACT |

Embedded Open Source Analysis by Klocwork

April 2008 - (Free Research)
This white paper explores the results from an analysis of multiple open source projects that are commonly used in embedded development. 
(WHITE PAPER) READ ABSTRACT |

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