Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Service and Support: Made to Measure Using Consona Analytics as a Roadmap to Success by Consona Corporation October 01, 2009 - (Free Research) Management 101 tells us that success in business starts with setting goals and measuring progress toward them. Service and support success requires that all stakeholders know where they’re going and how they’re doing.  (WHITE PAPER) READ ABSTRACT |

Case Study-VMware Consona Knowledge Management by Consona Corporation June 01, 2010 - (Free Research) Changing corporate culture to focus on customer service and support is practically a routine activity in large service-oriented organizations these days.This case study covers what VMware is doing to provide outstanding support for their customers.  (CASE STUDY) READ ABSTRACT |

Improving the Customer Experience by Consona Corporation June 14, 2011 - (Free Research) This SearchCRM.com expert E-Guide explores effective strategies for helping improve the customer experience through knowledge management tools and various social CRM channels. Read this E-Guide to learn how to integrate and strategize these tools for an improved customer experience.  (EGUIDE) READ ABSTRACT |

Knowledge Management is NOT an Add-on! by Consona Corporation October 01, 2010 - (Free Research) Service and support organizations can benefit tremendously from knowledge. When implemented effectively, knowledge management processes and technology can deliver significant benefits. Read this paper to learn about delivering knowledge-driven CRM.  (WHITE PAPER) READ ABSTRACT |

Making Support Social: Turning Customer Engagement Into Customer Success by Consona Corporation May 01, 2010 - (Free Research) Social media is fundamentally changing how businesses and their customers interact. In this paper, learn of some of the broad trends in social media, and then provide specific guidance on how to use social media to deliver support better, faster and cheaper.  (WHITE PAPER) READ ABSTRACT |

Making Service and Support Your Revenue Engine: The Initiative That’s Too Important to Delay by Consona Corporation June 17, 2011 - (Free Research) The value of service and support is hidden in a fog of metrics—measures that link monitors and bulletin boards, populate binders, fascinate managers, annoy employees, and ultimately mislead us about the business. Read this whitepaper and discover the real value of support is the revenue it protects and creates.  (WHITE PAPER) READ ABSTRACT |

The Midmarket Manufacturer’s Guide to Getting Started with ERP by SearchManufacturingERP June 09, 2010 - (Free Research) In this e-book, get more insight into whether your midmarket manufacturing organization would benefit from ERP. Find out how to build a business and get tips for navigating the market and implementing software. Continue reading to learn tips and insight on getting started with ERP in your midmarket organization.  (EBOOK)

Manufacturing ERP Buyer’s Guide – 2011 Edition by SearchManufacturingERP January 22, 2009 - (Free Research) Compiled by SearchManufacturingERP.com editors, this directory includes ERP software products for process and discrete manufacturers of all sizes, as well as all verticals. It includes software that is meant to be deployed on-premise as well as Software as a Service (SaaS) or on-demand software.  (EBOOK)

The Future of Address Validation: Going Beyond Move Update to Cut Costs and Connect with Customers by Pitney Bowes Business Insight September 13, 2010 - (Free Research) Today, the need to connect with customers efficiently and effectively is more important than ever. The foundation of these communications is a complete and accurate customer record. This paper describes the validation requirements, opportunities and best practices to increase organizational efficiencies relative to enterprise address validation.  (WHITE PAPER) READ ABSTRACT |

Why Embedding Drivers Reduces Architectural Complexity by Progress DataDirect March 22, 2013 - (Free Research) Continue on to this paper to discover how ISVs are able to accomplish certain goals by embedding drivers and data providers within their own offerings- giving them ability to respond more quickly to changing market and customer demands.  (WHITE PAPER) READ ABSTRACT |

Scribe Insight Architecture Overview: A TECHNICAL OVERVIEW OF THE SCRIBE INTEGRATION TOOL by Scribe Software Corporation March 12, 2008 - (Free Research) Scribe Insight has been specifically designed to support the effective deployment of a number of market leading business applications including Microsoft Dynamics CRM, Salesforce, SalesLogix, and Microsoft Dynamics GP.  (WHITE PAPER) READ ABSTRACT |

iRise Web Seminar: Mission Possible: From Concept to Code in 30 Minutes by iRise March 04, 2013 - (Free Research) Consult this webcast to experience three critical deliverables common to every project. Learn how iRise turned a challenging situation into a solution by tuning into this webinar now.  (WEBCAST) READ ABSTRACT |

Make Field Service Best Practices Even Better by Leveraging Mobile Technology by Intermec June 30, 2011 - (Free Research) Uncover best practices for workforce optimization, resource management, revenue assurance, and performance control and learn how technology you already have can enhance processes and improve productivity and profitability within your organization.  (WHITE PAPER) READ ABSTRACT |

Distributed Data Capture: Reducing the Cost of Remote Business Processes by Kofax, Inc. March 10, 2011 - (Free Research) In today’s global economy, information exchange is vital. Competitive advantage goes to the companies that can share information and collaborate quickly and accurately in the most cost-effective manner. Read this white paper now to learn how to effectively lower the costs of your business's document capture process.  (WHITE PAPER) READ ABSTRACT |

Benefits Management: How to increase the business value of your IT projects by ComputerWeekly.com February 15, 2013 - (Free Research) This book extract explains how organisation can uses benefits management techniques to increase the value of IT projects to the business.    (BOOK) READ ABSTRACT |

Thinking Outside the (Search) Box: Powering Enterprise Search with Knowledge by Consona Corporation June 17, 2011 - (Free Research) Enterprise search delivers the highest value when it helps create a great customer experience. Read this whitepaper to learn how execute enterprise search with knowledge.  (WHITE PAPER) READ ABSTRACT |

Tackling the Causes of Data Leakage and Data Loss by Guidance Software, Inc. December 22, 2008 - (Free Research) Check out this paper to learn more about the real risks of data breaches and data loss, as well as applicable laws and best practices for data security.  (WHITE PAPER) READ ABSTRACT |

Introduction to Secure Coding for C/C++ by Klocwork September 19, 2011 - (Free Research) When budgets, customers and reputations are at stake, software developers need every available tool to ensure that applications and code are as secure as possible. Going a step above and beyond, this interactive online learning center provides detailed lessons for securing C/C++ code.  (RESOURCE CENTER) READ ABSTRACT |

11 Best Practices for Peer Code Review by SmartBear Software August 28, 2012 - (Free Research) Read this paper to learn 11 best practice peer code review tips to optimize review sessions, improve code, and make the most of valuable time. Some of the key findings include how many lines of code you should review in an hour, annotating code before you begin reviewing, leveraging a check list system, and more.  (WHITE PAPER) READ ABSTRACT |

Can I Really Roll-out a Code Review Process That Doesn’t Suck? by SmartBear Software August 27, 2012 - (Free Research) This webcast takes you through the methods that have been found to be most effective in implementing a code review process and the processes and steps to get you started. Learn about topics including the benefits of code review, how to implement code reviews, and more.  (WEBCAST) READ ABSTRACT |

Code Signing Debacle 2.0: A Hacked Adobe Server and Its Impact on Us All by Lumension May 14, 2013 - (Free Research) Watch this webinar to learn about the threat of hacked vendor software, the technologies and controls that can help address the risk of compromised code signatures and infrastructures, and how to preemptively address these vulnerabilities.  (WEBCAST) READ ABSTRACT |

A Practical Guide to Identifying Slow Code During Development by Micro Focus, Ltd April 07, 2011 - (Free Research) Many seemingly innocent coding practices can cause code to execute slowly. It’s far better for software quality, and less costly for the business, to find slow code before it becomes a business problem. This white paper examines the main causes and provides a practical guide to identifying them.  (WHITE PAPER) READ ABSTRACT |

Optim™ Data Privacy Solution by IBM The Optim™ Data Privacy Solution de-identifies application data so that it can be safely used in testing or training environments. By substituting fictionalized yet realistic data for confidential information, Optim enables sites to test effectively while supporting privacy compliance initiatives.  (SOFTWARE PRODUCT)

Code Signing by Thawte Inc. May 09, 2013 - (Free Research) This white paper examines how code signing certificates use a combination of encryption keys and technologies to ensure the integrity of code, as well as to communicate the identity of code publishers. Discover how code signing can develop trust between you and your customers.  (WHITE PAPER) READ ABSTRACT |

Software Agitation: Your Own Personal Code Reviewer by Agitar Software March 10, 2011 - (Free Research) Agitator helps you debug your code while you write it - a benefit that no other existing Java Testing tool can claim. Agitator can also be extremely beneficial when run on legacy code - even code that has been reviewed by other developers and deemed to be “sufficient” and “properly written.” Learn how Agitar can be your own personal code reviewer.  (WHITE PAPER) READ ABSTRACT |

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