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Service and Support: Made to Measure Using Consona Analytics as a Roadmap to Success by Consona Corporation

October 01, 2009 - (Free Research)
Management 101 tells us that success in business starts with setting goals and measuring progress toward them. Service and support success requires that all stakeholders know where they’re going and how they’re doing. 
(WHITE PAPER) READ ABSTRACT |

Case Study-VMware Consona Knowledge Management by Consona Corporation

June 01, 2010 - (Free Research)
Changing corporate culture to focus on customer service and support is practically a routine activity in large service-oriented organizations these days.This case study covers what VMware is doing to provide outstanding support for their customers. 
(CASE STUDY) READ ABSTRACT |

The Midmarket Manufacturer’s Guide to Getting Started with ERP by SearchManufacturingERP

June 09, 2010 - (Free Research)
In this e-book, get more insight into whether your midmarket manufacturing organization would benefit from ERP. Find out how to build a business and get tips for navigating the market and implementing software. Continue reading to learn tips and insight on getting started with ERP in your midmarket organization. 
(EBOOK)

Manufacturing ERP Buyer’s Guide – 2011 Edition by SearchManufacturingERP

January 22, 2009 - (Free Research)
Compiled by SearchManufacturingERP.com editors, this directory includes ERP software products for process and discrete manufacturers of all sizes, as well as all verticals. It includes software that is meant to be deployed on-premise as well as Software as a Service (SaaS) or on-demand software. 
(EBOOK)

Knowledge Management is NOT an Add-on! by Consona Corporation

October 01, 2010 - (Free Research)
Service and support organizations can benefit tremendously from knowledge. When implemented effectively, knowledge management processes and technology can deliver significant benefits. Read this paper to learn about delivering knowledge-driven CRM. 
(WHITE PAPER) READ ABSTRACT |

Making Support Social: Turning Customer Engagement Into Customer Success by Consona Corporation

May 01, 2010 - (Free Research)
Social media is fundamentally changing how businesses and their customers interact. In this paper, learn of some of the broad trends in social media, and then provide specific guidance on how to use social media to deliver support better, faster and cheaper. 
(WHITE PAPER) READ ABSTRACT |

Making Service and Support Your Revenue Engine: The Initiative That’s Too Important to Delay by Consona Corporation

June 17, 2011 - (Free Research)
The value of service and support is hidden in a fog of metrics—measures that link monitors and bulletin boards, populate binders, fascinate managers, annoy employees, and ultimately mislead us about the business. Read this whitepaper and discover the real value of support is the revenue it protects and creates. 
(WHITE PAPER) READ ABSTRACT |

Thinking Outside the (Search) Box: Powering Enterprise Search with Knowledge by Consona Corporation

June 17, 2011 - (Free Research)
Enterprise search delivers the highest value when it helps create a great customer experience. Read this whitepaper to learn how execute enterprise search with knowledge. 
(WHITE PAPER) READ ABSTRACT |

Improving the Customer Experience by Consona Corporation

June 14, 2011 - (Free Research)
This SearchCRM.com expert E-Guide explores effective strategies for helping improve the customer experience through knowledge management tools and various social CRM channels. Read this E-Guide to learn how to integrate and strategize these tools for an improved customer experience. 
(EGUIDE) READ ABSTRACT |

itelligence Support Advantage by itelligence, Inc.

March 11, 2010 - (Free Research)
Watch this videocast as Scott Lachecki of North American Nutrition Companies talks about the benefits of itelligence Support Advantage and its on-demand SAP support. itelligence offers mid-market companies worldwide a range of both technical and functional SAP services, business expertise and expert support. 
(VIDEOCAST) READ ABSTRACT |

5 Unsurpassable Cloud Advantages by SearchStorage.com

March 27, 2012 - (Free Research)
Check out this SearchCloudStorage.com E-Guide to learn about the different cloud storage advantages and how this technology solves 5 common IT problems. 
(EGUIDE) READ ABSTRACT |

How to Use Big Data to your Advantage by NEC Corporation of America

September 30, 2012 - (Free Research)
Explore this exclusive white paper now to discover how to use big data to your advantage, and how one vendor is approaching the development of solutions to help organizations on that journey. 
(WHITE PAPER) READ ABSTRACT |

Making Mobility Your Business Advantage by BlackBerry

February 17, 2010 - (Free Research)
Learn more about how mobile technology from Research In Motion (RIM), and members of the BlackBerry Alliance Program can make your enterprise more agile and give you a business advantage. 
(WHITE PAPER) READ ABSTRACT |

How to Win Customers and Build Trust Online: What smart companies are doing to build trust and use it to create competitive advantage online by VeriSign EMEA

February 18, 2011 - (Free Research)
If you can make your site more trustworthy, you can turn customer concerns to your advantage. Learn how trust can be a competitive advantage, and how to go about establishing trust among customers in this white paper. 
(WHITE PAPER) READ ABSTRACT |

SaaS Study Video: Real Businesses Achieve Competitive Advantage by IBM

April 21, 2014 - (Free Research)
This video introduces the IBM Global SaaS study conducted by the Center for Applied Insights, which reveals how companies are using SaaS for better decision making, increased collaboration, and market-focused agility. 
(WEBCAST) READ ABSTRACT |

Gain Competitive Advantage with Enterprise-Proven Servers by IBM

January 31, 2014 - (Free Research)
Check out this exclusive resource to find out how the latest server architecture is specifically designed to increase scalability, performance and availability in your IT environment. 
(WHITE PAPER) READ ABSTRACT |

Leveling the playing field: How companies use data for competitive advantage by SAP America, Inc.

September 13, 2012 - (Free Research)
Data is a critical asset to the competitiveness of your organization, yet only 27% of people in a recent study said their companies do a better job using information than their competitors. Read this study by the Economist Intelligence Unit to find best practices about developing data initiatives to gain a competitive advantage. 
(WHITE PAPER) READ ABSTRACT |

Chief Procurement Officer Study: Improving competitive advantage through procurement excellence by IBM

May 31, 2013 - (Free Research)
Approached correctly, procurement can be essential for driving value and competitive advantage. This guide reveals the results of a survey of 1,128 chief procurement officers (CPOs) regarding the key strategies that separate high-performing procurement organizations from the pack. 
(WHITE PAPER) READ ABSTRACT |

Ten Ways to Establish a Strategic Advantage in Managing Change by IBM

June 17, 2009 - (Free Research)
This paper offers ways that companies can establish a strategic advantage in managing change. It suggests a structured approach to managing change amid the complexity of smarter product development in which the rapid evolution of software plays a major part. 
(WHITE PAPER) READ ABSTRACT |

The Information Agenda: Rapidly Leveraging Information as a Trusted Strategic Asset for Competitive Advantage by IBM

October 06, 2008 - (Free Research)
An Information Agenda is an approach for transforming information into a trusted strategic asset that can be rapidly leveraged across applications, processes and decisions for sustained competitive advantage. 
(WHITE PAPER) READ ABSTRACT |

9 Advantages to Using Remote Support Tools for an IT Support Company/Consultant by GFI Software

December 22, 2010 - (Free Research)
With the imminent announcement of GFI MAX Remote Management’s new and greatly improved remote support tool ‘Take Control’ – it’s time to take a close look at the world of Remote IT Support. 
(WHITE PAPER) READ ABSTRACT |

Network Foundation - Cisco 1700 Series by Cisco Systems

Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies. 
(HARDWARE PRODUCT)

Presentation Transcript: Visualize the Power of Your Data by CA ERwin from CA Technologies

February 25, 2011 - (Free Research)
Growing data volumes, diverging data sources, amplified information complexity, and increasingly varied users have made it difficult to take advantage of data as a true corporate asset. In this transcript featuring industry thought leader David Loshin, learn how to turn data complexity into an information advantage. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Visualize the Power of your Data - with Data Models by CA ERwin from CA Technologies

February 09, 2011 - (Free Research)
Growing data volumes, diverging data sources, amplified information complexity, and increasingly varied users have made it difficult to take advantage of data as a true corporate asset. In this expert webcast featuring industry thought leader David Loshin, learn how to turn data complexity into an information advantage. 
(WEBCAST) READ ABSTRACT |

Managing Your Data Assets by Pitney Bowes Business Insight

March 09, 2009 - (Free Research)
Are you aware your people, your customer relationships and your corporate data provide far greater value and competitive advantage than traditional assets such as stock portfolio or desktop printers? This white paper explains how executives are turning their eyes toward what could be their most valuable asset of all: information! 
(WHITE PAPER) READ ABSTRACT |

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