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1 - 25 of 420 | Next Page

Top 5 Ways to Make IVR Work For You and Your Customers by inContact

January 18, 2012 - (Free Research)
This white paper describes five tips and challenges for using Interactive Voice Response (IVR) systems. 
(WHITE PAPER) READ ABSTRACT |

Using Syslog Effectively for Security Troubleshooting by Global Knowledge

January 25, 2010 - (Free Research)
This paper examines the numerous ways that syslog messages can be used to enhance the secure deployment of an infrastructure of equipment from Cisco®. Syslog can not only be an essential auditing tool for network and administrative events, but also can be an effective troubleshooting tool. 
(WHITE PAPER) READ ABSTRACT |

Planning Media Resources for Your VoIP Environment by Global Knowledge

January 25, 2010 - (Free Research)
Media resources are software- or hardware-based components that perform processing on two or more connected media streams. Media Resource design is an important component of overall IP Telephony implementations and care must be taken to ensure that resources are available at the right locations for maximum link efficiency. 
(WHITE PAPER) READ ABSTRACT |

How Vulnerable Are Your Cisco IOS Routers? by Global Knowledge

May 13, 2009 - (Free Research)
It may be surprising to some that Cisco routers run many services that could create vulnerabilities. This paper is meant to be a vehicle for discussion regarding the security of Cisco routers. Additionally, some best practices for securing your Cisco routers are defined. 
(WHITE PAPER) READ ABSTRACT |

Adapt your contact center for increased customer satisfaction by inContact

January 20, 2012 - (Free Research)
This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money. 
(VIDEO) READ ABSTRACT |

Protect Your Most Critical Data with McAfee Database Security by McAfee, Inc.

May 29, 2012 - (Free Research)
Although databases hold an organization’s most important information, database security is often low on the priority list. But with most breaches today involving databases, it’s time to rethink your database security strategy. This paper uncovers an approach that helps secure databases while streamlining compliance and maintaining performance. 
(WHITE PAPER) READ ABSTRACT |

CW+: How mature are companies' software quality management processes? by ComputerWeekly.com

December 15, 2010 - (Free Research)
Today, maintaining a competitive edge while managing costs is the challenge that most organisations face. High up on the IT Directors‟ to do list is innovation in the way costs are managed and contained, while at the same time providing a dynamic and responsive IT service to the business. 
(WHITE PAPER) READ ABSTRACT |

Small Business Data Storage with Enterprise Dependability by Dell and Microsoft

March 06, 2012 - (Free Research)
This white paper outlines the features and advantages of the Dell PowerVault NX200 with Windows Storage Server 2008 Basic, optimized for small businesses that may not have the largest in-house IT team, but need robust and reliable storage. 
(WHITE PAPER) READ ABSTRACT |

A Total Cost of Ownership Analysis of SAP's Business Communications Management Solution by SAP America, Inc.

March 27, 2012 - (Free Research)
Read this paper to learn why an all-Internet Protocol (IP)-based contact center solution such as the SAP Business Communication Management (BCM) is attractive to administrators seeking to lower call costs, reduce hardware needs, and improve the operational performance of multiple centers and communication channels. 
(WHITE PAPER) READ ABSTRACT |

Access Control Lists (ACLs) by Global Knowledge

August 27, 2009 - (Free Research)
In this white paper, we'll take a look at access control lists, often referred to as access lists or ACLs (sometimes pronounced "ackels"). 
(WHITE PAPER) READ ABSTRACT |

STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE by Enkata Technologies

April 26, 2012 - (Free Research)
This paper discusses first contact resolution and the offerings for measuring success with FCR. 
(WHITE PAPER) READ ABSTRACT |

Business Skill Courseware by SkillSoft Corporation

SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations. 
(ASP & SOFTWARE PRODUCT)

Evaluating Hardware for Windows Server 2008 R2

by Dell and Microsoft

April 13, 2012 - (Free Research)
<p>Choosing the right hardware to run Windows Server 2008 R2 is a complex undertaking, and making the wrong selection can have serious implications. This IT handbook examines various blade server options, recommended configurations, and requirements for virtualization.</p> 
(EBOOK) READ ABSTRACT |

E-Organizing for Busy Project Managers by Global Knowledge Network, Inc.

June 2005 - (Free Research)
Learn how to manage your electronic tools before they manage you. This paper will teach you how to properly utilize your office technologies and set effective communication rules with your project team. 
(WHITE PAPER) READ ABSTRACT |

Data Security Laws in the US by Quantum Corporation

July 2009 - (Free Research)
This list features a selection of Data Security laws in the US. As Quantum is a computer storage company, we cannot be held responsible for the accuracy of this list. Please check with your local government or legal advisors on the laws in your own location. Thank you. 
(ASSESSMENT TOOL) READ ABSTRACT |

Cloud-Based Communications: Are They Right For Your Organization?

by Interactive Intelligence, Inc.

April 2012 - (Free Research)
Download this podcast to learn more about moving your contact center applications and Unified Communications (UC) strategies to the cloud. Uncover the benefits and pain points involved, and get help deciding if a cloud-based communication strategy is worthwhile for your organization. 
(PODCAST) READ ABSTRACT |

Benefits of Cloud-Based Communications

by Interactive Intelligence, Inc.

April 2012 - (Free Research)
This presentation transcript explores the options of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions and potential pain points, and get help deciding if the cloud is a good option for your organization. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Would a Cloud-Based Contact Center and UC Strategy Benefit Your Business? by Interactive Intelligence, Inc.

April 2012 - (Free Research)
This webcast explores the option of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions, and get help deciding whether being in the cloud or on-premise is best for your organization. 
(WEBCAST) READ ABSTRACT |

Cloud Computing for the Call Center: The Next Revolution by inContact

May 2010 - (Free Research)
The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels. 
(EBOOK) READ ABSTRACT |

Supercomputers: prestige objects or crucial tools for science and industry ? by ComputerWeekly.com

April 2012 - (Free Research)
Professor Hans Werner Meuer, co-founder of the Top500 supercomputer list, presents a critical assessment of high performance computing technology and applications. 
(PRESENTATION) READ ABSTRACT |

Five Things About Windows Server 2008 You Might Not Know by Global Knowledge

June 2009 - (Free Research)
Here five things about Windows Server 2008 that are the less obvious, more esoteric, yet useful features or quirks. The following is a brief list of some things that I tend to assume that many people know, and I am constantly amazed by clients and students who really don't know them. How many do you already know? 
(WHITE PAPER) READ ABSTRACT |

Storage Magazine December 2011 by SearchStorage.com

December 2011 - (Free Research)
A new year is just around around the corner! This latest issue of Storage lists the 6 hottest storage technologies of 2012 that are ready to transform your data center. 
(EZINE) READ ABSTRACT |

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
(HARDWARE PRODUCT)

Who's Got the Talent? Build an A-List Backup Team by Iron Mountain

February 2012 - (Free Research)
The key to a successful disaster recovery strategy is planning. Read this white paper to learn about the importance of being proactive about potential problems, discover how you can properly rehearse for disaster and understand the importance of knowing who's in charge of what when the time comes. Read on for more. 
(WHITE PAPER) READ ABSTRACT |

2012 To-Do List: Plan Now to Get More from Your Virtual Infrastructure Next Year by Dell and VMware

February 2012 - (Free Research)
Like many growing businesses, yours has probably taken its first steps and reaped its first rewards from virtualization. But to tap all the benefits virtualization offers, you've got to go further. Join this 60-minute webcast to find out how the benefits of extending virtualization beyond server consolidation. 
(WEBCAST) READ ABSTRACT |

1 - 25 of 420 | Next Page

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