Configurations Calls Parts White Papers, Configurations Calls Parts Software, Configurations Calls Parts Research, Hardware and Services

Network Foundation - Cisco 1700 Series by Cisco Systems

Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies.

(HARDWARE PRODUCT)

Ten Things You Should Know About SharePoint 2010 by Global Knowledge

November 19, 2010 - (Free Research)

This paper examines how your organization can benefit from the new version of SharePoint. Whether you are an end-user who wants faster queries and easier editing options; or an administrator who wants leverage when working with developers, an upgrade to the new version of SharePoint will definitely reap dividends.

(WHITE PAPER)

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VMware ACE 2 Enterprise Edition: Desktop Virtualization Solution by AMD and VMware, Inc (E-mail this company)

VMware ACE 2 Enterprise Edition delivers desktop virtualization solutions for enterprise users. Use VMware ACE 2 to deploy an ACE virtual machine as an IT managed “virtual laptop” to remote workers, provision controlled desktop images as sandbox environments or run legacy operating systems & applications on an existing PC as you migrate to Vista.

(SOFTWARE PRODUCT)

The Lync Server Dial Plan: An Introduction to Preparing for Implementation by Global Knowledge

September 29, 2011 - (Free Research)

Access this resource for an overview of the configuration requirements that enforce calling privileges and call route selection, and discover how a voice policy is implemented.

(WHITE PAPER)

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Best Practices in the Call Center: A Customer Touch-Point Methodology, Free Oracle Corporation Best Practices by Oracle Corporation

January 26, 2009 - (Free Research)

One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.

(WHITE PAPER)

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Business Skill Courseware by SkillSoft Corporation

SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.

(ASP & SOFTWARE PRODUCT)

Security - Pix 500 Series Firewalls by Cisco Systems

The world-leading Cisco PIX Security Appliance Series provides robust, enterprise-class, integrated network security services including stateful inspection firewalling, protocol and application inspection, virtual private networking, in-line intrusion protection, and rich multimedia and voice security-in cost-effective, easy-to-deploy solutions.

(HARDWARE PRODUCT)

The TCP/IP and OSI Models by Global Knowledge

March 04, 2011 - (Free Research)

Check out this white paper to learn about two network protocol models, TCP/IP and OSI.

(WHITE PAPER)

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IRMC Used VMware Virtual Desktop Infrastructure to Virtualize its Call Center Operations by AMD and VMware, Inc (E-mail this company)

March 2008 - (Free Research)

IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness.

(CASE STUDY)

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Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.

(HARDWARE PRODUCT)

Wireless - Aironet 350 Series by Cisco Systems

The Cisco Aironet 350 Series of wireless LAN (WLAN) products leads the industry in performance, security, and reliability with cost effective solutions for the enterprise and small and medium-sized businesses. The Cisco Aironet 350 Series access point provides an ideal solution for customers who desire a non-upgradable IEEE 802.11b solution.

(HARDWARE PRODUCT)

Strategies for Cisco VPN Client Large-Scale Deployments by Global Knowledge Network, Inc.

March 2006 - (Free Research)

This paper explores the tools Cisco provides to simplify mass deployments of the VPN Client. The two methods are discussed: the creation of an installation CD-ROM and network-based installations. I will explain how to reduce calls to the Help Desk by locking users out of advanced configuration functions in the user interface.

(WHITE PAPER)

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Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis by inContact

August 2011 - (Free Research)

This white paper presents the results of a total cost of ownership (TCO) analysis comparing premise-based and hosted contact center platforms.

(WHITE PAPER)

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In Desktop Management, One Size Does Not Fit All by Quest Software

April 2012 - (Free Research)

Discover how you can ease desktop management challenges with granular-targeting criteria capabilities that eliminate the need for complex scripting and Group Policy in this essential resource.

(WHITE PAPER)

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VMware vSphere 5 QuickStart Series Part 2: Introduction to VMware vCenter Server by VMware, Inc.

April 2012 - (Free Research)

This second part of a three-part course series discusses best practices for installing, configuring and managing VMware vSphere 5 environments. Learn key tips on how to get the most from this advanced technology.

(WEBCAST)

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Windows 7 Troubleshooting Tips by Global Knowledge

November 2010 - (Free Research)

This white paper informs you on all you need to know about the new troubleshooting tools that are bundled with Windows 7 and provide you, an IT Professional, with the knowledge to quickly figure out what’s happening “under the hood” on a Windows 7 computer.

(WHITE PAPER)

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Accelerate ITIL Initiatives by Bomgar Corporation (E-mail this company)

March 2008 - (Free Research)

In this video, Joel Bomgar, Founder and CEO of Bomgar Corporation, explains how Bomgar fits into the ITIL framework, accelerating your ITIL initiatives through more efficient and effective Incident Management and Problem Management.

(VIDEOCAST)

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Capturing the ICT Dividend by ComputerWeekly.com

December 2011 - (Free Research)

This report from Oxford Economics and AT&T shows ICT investment and productivity growth are closely linked - and European countries are lagging behind other parts of the world in both areas.

(ANALYST REPORT)

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CW+ Casio research: The meeting room marathon - a waste of corporate time ? by ComputerWeekly.com

July 2010 - (Free Research)

Meeting room technology problems are a genuine and largely ignored burden on large British organisations - a single IT manager is called upon to solve 447.2 incidents a year per company.

(WHITE PAPER)

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Mobility - Aironet 1100 Series by Cisco Systems

The Cisco Aironet® 1100 Series delivers an affordable and upgradable 802.11b wireless LAN (WLAN) solution, setting the enterprise standard for high performance, secure, manageable, and reliable WLANs.

(HARDWARE PRODUCT)

Information Governance Online Symposium: Applying GARP® to SharePoint 2010 Governance Classroom by SearchCompliance.com

November 2011 - (Free Research)

In this four-part classroom, learn from Monica Crocker, Corporate Records Manager at Land O'Lakes, as she explains the information governance benefits and opportunities of SharePoint 2010.

(VIRTUAL SEMINAR)

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The Innovation Barrier: Has Testing Fallen Behind Development? by Fanfare

February 2007 - (Free Research)

Constant product innovation has contributed to a thriving equipment-manufacturing industry, however, fewer time-saving tools are available to QA than developer groups. As a result, testing is becoming an innovation barrier. This paper examines the innovation barrier: its causes, effects, & what’s needed to restore the vigorous pace of innovation.

(WHITE PAPER)

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Computer Weekly – 20 March 2012: The open data revolution by ComputerWeekly.com

March 2012 - (Free Research)

In this week’s Computer Weekly, Cabinet Office minister Francis Maude talks about releasing government datasets to the public and why open data will drive the next industrial revolution. We also review the latest test version of Windows 8 and see how it shapes up for tablet computers and business users and much more.

(EZINE)

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Mobile ticketing opens doors of opportunity for business by ComputerWeekly.com

November 2010 - (Free Research)

Juniper Research defines a mobile ticketing user as “someone who stores a ticket on their mobile phone for later redemption” at the point of travel, the music venue, the cinema etc.

(WHITE PAPER)

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On-demand Webinar- Meet the Cloud API with Forrester Research by Intel

February 2012 - (Free Research)

Management of Cloud APIs presents a challenge and tremendous business opportunity. In this session, Forrester Research will decompose the API's role in cloud application control & security and show it opens new doors to connect smart-phone applications, browsers, middleware, legacy apps and just about anything that can talk HTTP.

(WEBCAST)

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