When implementing a VDI infrastructure, important storage issues need to be addressed, and there can even be hidden dangers. Check out this comprehensive white paper to make sure your organization is prepared for the challenges and pitfalls that VDI deployments inevitably bring. 

One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions. 

Having a security log monitoring process in place can help your organization detect intrusions before they happen or minimize the damage of attacks. Access this exclusive resource for 10 tips to an effective security monitoring process. 

This white paper introduces the five SCM best practices that are essential for software development success. 

The top seven things to consider when managing configuration for virtual and cloud infrastructures. 

Read this case study to learn how MAXIMUS, a health and human services business process outsourcing provider, leveraged change and configuration management software to address their challenges associated with operating their mission critical business processes. 

This paper focuses on a series of best practices and techniques for development teams looking to improve their software development process. 

This white paper includes information useful both before and after the purchase of a business ready configuration that includes Dell PowerEdge R710 servers, Dell MD3000i iSCSI storage, and Microsoft Hyper-V technologies. 

In this paper, various configurations of Exchange Server 2007 are tested in physical and virtual environments to evaluate the performance scalability and to understand the sizing requirements for Exchange Server 2007 in a virtualized environment. 

This paper explores the tools Cisco provides to simplify mass deployments of the VPN Client. The two methods are discussed: the creation of an installation CD-ROM and network-based installations. I will explain how to reduce calls to the Help Desk by locking users out of advanced configuration functions in the user interface. 

This white paper describes numerous shortcomings with Itanium-based platforms, and notes that the Itanium "ecosystem" is in danger of collapse. Forward-looking CIOs should consider x86, POWER and mainframe architectures. 

This paper provides recommendations and best practices for optimizing virtualization infrastructures when deploying the Oracle Optimized Solution for Enterprise Cloud Infrastructure. It covers deployment of software, hardware, storage, and network components. 

<p>Organizations must ensure that their individual hardware and software components not only work properly on their own but can also integrate well with each other. This configuration guide takes the guesswork out of choosing data center infrastructure so that you can maintain high levels of availability in your virtual environment.</p>