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Delivering on the Promise of Easy to Use, Secure, and Inexpensive Video Conferencing in an IP Environment by Polycom, Inc. October 18, 2011 - (Free Research) This white paper evaluates the challenges of deploying IP video conferencing in a secure and easy to use manner.  (WHITE PAPER) READ ABSTRACT |

Boost Your Image: Master the Three Stages of Video Conferencing Success by Citrix Online Go To Meeting January 13, 2012 - (Free Research) This new 1080 Group white paper explores best practices for video conferencing and provides a handy checklist for preparing and conducting a successful video conferencing session.  (WHITE PAPER) READ ABSTRACT |

The Top Five Benefits of Video Conferencing by Polycom, Inc. May 16, 2011 - (Free Research) As more employees are working remote, teams are faced with lost, slow, or simply non-existent communication. This white paper discusses video conferencing solutions and the top five benefits they can bring to your organization, ultimately ensuring your employees are seen and heard.  (WHITE PAPER) READ ABSTRACT |

Measuring the Business Impact of Support by Citrix Online UK July 16, 2010 - (Free Research) Customer support has long been a business mainstay. Yet, the business impact of support is seldom measured - despite the influence of support on higher revenue, customer satisfaction and increased productivity. This new ServiceXRG white paper explores the importance of quantifying the impact of support on your business.  (WHITE PAPER) READ ABSTRACT |

Polycom UC Intelligent Core: Scalable Infrastructure for Distributed Video by Polycom, Inc. August 27, 2010 - (Free Research) Video is leaving the dedicated video conference room and becoming a standard communication tool and part of the individual's daily workflow. In turn, this trend is having a profound impact on the scalability requirements of the visual communication system.  (WHITE PAPER) READ ABSTRACT |

Kicking the NetMeeting Habit by CA Technologies. September 2008 - (Free Research) This white paper presents a simple two-step process to kicking the NetMeeting habit.  (WHITE PAPER) READ ABSTRACT |

From Niche to Mainstream, the Evolution of Video Collaboration by Avaya June 2011 - (Free Research) This report discusses how companies use video to create business value by reducing travel, achieving quantitative return on investment, and creating revenue.  (WHITE PAPER) READ ABSTRACT |

IDC White Paper: CA ESP Workload Automation Software: Measuring Business Impact and ROI by CA Technologies. April 2008 - (Free Research) This IDC White Paper presents the results of an IDC study, sponsored by CA originally Cybermation), to quantify the financial benefits of using CA ESP Workload Automation products.  (WHITE PAPER) READ ABSTRACT |

Story of Voice Transformation by AT&T Corp June 2011 - (Free Research) This white paper discusses how voice capabilities have transformed in the past few years and explores why SIP and unified communications (UC) play such a big role in the way business is conducted today.  (WHITE PAPER)

What's New in Lync Server 2010- A Dell Perspective by Dell, Inc. June 2011 - (Free Research) The next generation of communications is here. Lync Server 2010 and Lync 2010 provide sweeping changes to enterprise communications and build on the core Office Communications Server functionalities. With the use of virtualization and role collocation, customers can combine multiple functionalities into fewer machines.  (WHITE PAPER) READ ABSTRACT |

Consider the User Experience and Operational Efficiency by Cisco Systems, Inc. November 2010 - (Free Research) Cisco Services presents a series of four white papers to provide a framework for discovering compelling business cases and identifying the necessary services needed to deliver the desired experience. The second white paper in the series covers critical knowledge areas in the successful planning and design of a medianet or media-optimized network.  (WHITE PAPER)

White paper: Lessons learned from testing service oriented architectures by IBM June 2012 - (Free Research) Effective testing of SOA applications is often out of reach. Learn what to consider when testing complex composite applications.  (WHITE PAPER) READ ABSTRACT |

How to Accurately Detect and Correct Packet Loss by Silver Peak December 2010 - (Free Research) This paper explains how packet loss can be properly measured throughout an enterprise, and what can be done to mitigate its effects in real-time.  (WHITE PAPER) READ ABSTRACT |

Watts and Volt-Amps: Powerful Confusion by APC by Schneider Electric June 2011 - (Free Research) This exclusive white paper explains the differences between watts and VA and helps identify how the terms are used incorrectly in regards to specifying power protection equipment. Discover the power rating of UPS, examples where a sizing problem can occur and how to best guard against sizing errors.  (WHITE PAPER) READ ABSTRACT |

Using Analytics to Measure Your Intranet by WebTrends (E-mail this company) April 2013 - (Free Research) Now more than ever, as employees expect a high level of social technology both outside and inside the workplace, internal social collaboration is critical to business success. Access this white paper to learn best practices for implementing a measurement strategy so that you can increase intranet usage, realize business value, and increase ROI.  (WHITE PAPER) READ ABSTRACT |

Building a performance system for IT by Hewlett-Packard Limited March 2012 - (Free Research) Today’s enterprises should have a performance system—a means to transparently measure and manage progress against business goals. This white paper documents the requirements of an effective IT performance system and introduces a set of KPIs and best practices that leaders within different IT domains can use to improve performance.  (WHITE PAPER) READ ABSTRACT |

How Brands Can Optimize Social Strategies with Analytics White Paper by Oracle Corporation August 2012 - (Free Research) Access this white paper which draws from a recent Facebook survey to investigate the demographics of Facebook fans; how fans are acquired, discover pages, and engage; and best practices on how brands can optimize social strategies.  (WHITE PAPER) READ ABSTRACT |

7 Habits of Highly Successful Surveys by Vovici October 2009 - (Free Research) Understanding your customer is vital to maintaining and improving loyalty. Learn how to measure customer experience so you can build customer loyalty. Download a copy of the latest Vovici whitepaper 'The Customer Satisfaction Survey' to learn how to understand the major customer experience metrics and more!  (WHITE PAPER) READ ABSTRACT |

Cisco EnergyWise: Power Management Without Borders by Cisco Systems, Inc. March 2010 - (Free Research) Cisco® EnergyWise is a new energy management architecture that will allow IT operations and facilities to measure and fine-tune power usage to realize significant cost savings. This white paper illustrates how businesses can utilize Cisco EnergyWise with a network enabled by Cisco to better understand the power footprint of their organization.  (WHITE PAPER) READ ABSTRACT |

Whitepaper: Understanding IBM Lotus Sametime and Unified Telephony by IBM December 2010 - (Free Research) This white paper defines the IBM® Unified Communications and Collaboration (IBM UC2™) vision of making it easy for you to find, reach, and collaborate with others through a unified user experience. This strategy is designed to make it easy for you to access and manage telephone communications from inside the Lotus Sametime or Lotus Notes® client.  (WHITE PAPER) READ ABSTRACT |

Cognos: FPM: How KPIs can help motivate and reward the right behavior - Paper #1 – Introduction - White Paper by IBM August 2012 - (Free Research) This paper outlines the value of key performance indicators (KPIs) and why it's integral you set annual targets for each of them and measure performance against them rather than develop strategy maps and generate strategic action plans that drive performance improvement.  (WHITE PAPER) READ ABSTRACT |

Unified Communications Drive Protocol Convergence by Polycom, Inc. May 2011 - (Free Research) Unified communications (UC) is morphing voice, video, instant messaging and presence systems into one, but this trend is also bringing on a technical challenge. In this white paper, learn how your organization can receive the benefits of UC while providing a full range of services to end users.  (WHITE PAPER) READ ABSTRACT |

Bringing Unified Communications to Life with Seamless Video Interoperability by Avaya June 2011 - (Free Research) This white paper discusses the video solutions available today while providing a snapshot of the current video market. Learn how video can be integrated with the UC environment, why it’s a good idea, and the benefits that organizations will get by creating a UC strategy that includes video.  (WHITE PAPER) READ ABSTRACT |

Seeing is Believing: The Value of Video Collaboration by Polycom, Inc. April 2007 - (Free Research) Many companies are talking about the advantages of video conferencing. But what results can you expect? How much more productivity will you see? What does the boost to collaboration look like? Which business units benefit most? Get the answers here.  (WHITE PAPER) READ ABSTRACT |

Simplifying Deployment, Security and Management of DNS/DHCP Services by BT Diamond IP February 2008 - (Free Research) This white paper will offer approaches to streamlining efforts to keep IP networks up and running for critical DHCP and DNS services.  (WHITE PAPER) READ ABSTRACT |

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