Inter-Process Communications (IPC) makes up the infrastructure that merges voice, data and video applications over a single network by enhancing IP telephony (VoIP) with technology such as conferencing, call transfers and forwarding. 

Web collaboration solutions are emerging as one of the building blocks of those applications. 

This paper discusses using predictive analytics to improve customer satisfaction. 

In a world of mobility, virtualization, and cloud computing, IT services are constantly changing. To serve the business more effectively, IT needs a new approach to managing operations. This white paper introduces a new methodology called business service management (BSM). Discover how this management approach improves your overall service quality. 

The way we work is now open to wide-ranging review. The concept of the office as the ‘dumb’ container for work, housing the corporation and its infrastructure assets, will be challenged by a number of factors explored in this paper. Work, in the future, will only be a verb. It is becoming a process, not a place. 

Download Silver Peak’s VX-Xpress is the world’s first self-service website for Virtual WAN Optimization. 

Access this white paper to discover 8 reasons to consider video conferencing and 12 tips for improving the success of the video conferences you hold. 

Service providers and network equipment manufacturers are adding automation to their pre-production testing process for a combination of reasons. This Market Snapshot will focus on the need for test automation of networks and connected devices, identify a path to automation adoption and provide an overview of the market. 

<p>In this exclusive E-Guide from SearchUnifiedCommunications.com, learn more about the intelligent network and how telepresence and visual collaboration is changing the modern enterprise. Uncover the extranet and desktop video requirements driving 2012 telepresence trends and how the iPad is changing enterprise video-conferencing strategies.</p> 

<p>This video examines various types of collaboration, including conferencing, video, and instant messaging. Discover how integrating communications can increase resource utilization, strengthen security, and reduce costs.</p> 

This report, the third in a series of studies examining the impact that emerging online media have on B2B technology marketing, shows how three mainstays of the Web 2.0 culture are evolving into B2B information delivery tools: Online video, Social networks and Wikis. 

Learn about the most strategic technologies for SMBs going into 2012. The video will focus on the business benefits of SSDs, virtualization, BI, mobility and video conferencing. 

This is a podcast of the overview and key findings from the final study in the Connecting Through Content series.