ITIL is becoming the next big thing in Information Technology. This paper outlines the origin of ITIL, who controls its contents, who are the biggest users, and why you should care. 

This benchmarking study from ESI International identifies the trends impacting the project management function in IT industry in three areas: PMO maturity, measuring and reporting on PMO effectiveness, as well as training involvement. 

<p>In this exclusive E-Guide from SearchUnifiedCommunications.com, learn more about the intelligent network and how telepresence and visual collaboration is changing the modern enterprise. Uncover the extranet and desktop video requirements driving 2012 telepresence trends and how the iPad is changing enterprise video-conferencing strategies.</p> 

Global Knowledge keeps up to date with trends in IT careers, certifications, and compensation. In this, our inaugural quarterly report, we offer a look at salaries for the top 25 IT jobs, organized by region. We also offer a look at the top certifications and in-depth analysis from our resident market research analyst. 

At the beginning of each year, we survey Morrison & Foerster’s Global Sourcing Group lawyers in Asia, Europe, and the United States regarding the current state of the world’s outsourcing market and emerging trends likely to shape that market over the next twelve months. 

Read this enlightening paper featuring research from IDC to learn more on the growing trend of predictive analytics, including how it differs from non-predictive business analytics projects. Also discover some of the changes in IDC research over the past eight years as well as some of the additional benefits from predictive analytics projects. 

Retaining talented staff will be one of the biggest headaches for the IT department this year, despite the continuing economic downturn, leading CIOs heard. IT staff are feeling financially squeezed after several years of below-inflation pay rises, and many realise their only prospect of securing a higher salar y is to change employer. 

In this podcast you’ll hear insights from BI experts at Dell and Oracle on trends and best practices in the BI market that you can put to use at your organization today! 

Using modern-day Agile techniques such as automation and cloud hosting solutions, today’s IT leaders have opportunities to reap better returns on their ALM investments. In this issue, experts will share source code control system automation strategies, hosting options for code repositories and trends in requirements management tools. 

Outsourcing is the quest to offload either commodity or very specialized activities, so that staff can focus on work that truly adds value to the business. 

Listen to this podcast to learn how geographic information systems (GIS) help you analyze a compilation of data by projecting it visually on a map, enabling you to see or predict trends and patterns that support more informed decision making. 

This Article, intended to provide guidance on those issues, is divided into two parts: The "trigger" and the "legal hold."