From the turn of the millennium until the end of 2007 MLBS (Mobile Location Based Services) had promised much, but delivered very little in terms of commercial applications. Even in Japan and South Korea, the most advanced markets for commercial MLBS, usage was disappointing. 

This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services. 

This month's Information Security Magazine Online cover story highlights the concern surrounding self-defending networks and explores a new approach to network security – CTOps. Also, learn how to uncover hidden opportunities that could be lurking in your overflow of data and gain an indepth look of the biggest IT giants in today's security market. 

This week’s Computer Weekly contains an exclusive interview with JP Morgan COO India Gary-Martin about juggling multiple legacy IT systems while keeping the merchant bank compliant. We also look at how near-field communications technology promises to revolutionise consumer spending and we ask whether 2012 could be the year that APM becomes vital? 

2010 marked the release of the PCI's DSS 2.0 compliance standards, and among a variety of new standards, virtualization has made an appearance. Access this presentation transcript for expert analysis of the latest challenges of PCI compliance, including a detailed overview of concerns related to virtualization. 

Limited broadband availability in emerging markets often makes wide area network (WAN) connectivity expensive, unreliable or simply unavailable. This e-guide will discuss what you can do to combat the challenges of managing WAN connectivity abroad. 

This case study examines a food services company that needed to find a more efficient way to keep track of and manage food and laundry inventories, address customer concerns in the call center, automate processes, and manage tax calculation processes. Continue reading to discover the software they used to effectively meet their business needs. 

Security is one of the most commonly cited barriers preventing IT managers from taking advantage of cloud computing – yet some experts say the cloud could and should be more secure than in-house IT. This paper looks at how to be confident about security in the cloud. 

Storing data in the cloud overcomes a serious challenge for IT departments: how to manage the vast, and ever-growing, amount of data that must be protected. This paper makes the business case for cloud storage, outlining where capital and operational costs can be eliminated or avoided by using the cloud for backup and archive storage. 

Read this whitepaper to understand why and how SOA-enablement will reduce cost and risk of Application upgrades for your organization. 

Research by cloud provider Savvis has identified the five biggest concerns preventing IT managers from opting for cloud-based services. 

There are many potential problems you may encounter during a physical to virtual machine conversion (P2V), starting with what and how to convert to cleaning up a newly created virtual machine post-conversion. Access this resource to learn techniques to address these challenges, application virtualization, security concerns and more.