Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc.. The Cisco Secure Wireless Office Solution consolidates all network requirements into a complete, reliable wired and wireless infrastructure. more... >> Discover more offerings from Cisco Systems, Inc..
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..
		Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

CW Special report on Wipro by ComputerWeekly.com November 23, 2012 - (Free Research) This 5 page special report from Computer Weekly gives you the facts on Wipro, its strategy, products and services and financial performance.  (ESSENTIAL GUIDE) READ ABSTRACT |

Computer Weekly - 15 May 2012: Overhauling banking IT by ComputerWeekly.com May 15, 2012 - (Free Research) This week’s Computer Weekly contains an exclusive interview with JP Morgan COO India Gary-Martin about juggling multiple legacy IT systems while keeping the merchant bank compliant. We also look at how near-field communications technology promises to revolutionise consumer spending and we ask whether 2012 could be the year that APM becomes vital?  (EZINE) READ ABSTRACT |

Making the Case for Multichannel App Development: A CIO Imperative: Presentation Transcript by Kony March 26, 2013 - (Free Research) Access this presentation transcript to explore an argument for multichannel application development and learn why it no longer makes sense to develop an application for just one channel in 2013.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

The One-to-One Future: Are We There Yet? by Infor CRM December 05, 2008 - (Free Research) The need for one-to-one marketing has never been more urgent. This white paper shows how three core strategies must be deployed in order to address current and future business challenges, and to continue the journey toward the one-to-one future.  (WHITE PAPER) READ ABSTRACT |

A Silver Lining for Communications, Media, and Entertainment Companies by Infor CRM April 02, 2010 - (Free Research) This paper discusses how a cross-channel approach can help CME companies increase customer retention and loyalty, streamline marketing processes, and overcome the numerous technical, organizational, and logistical barriers to an effective multichannel environment.  (WHITE PAPER) READ ABSTRACT |

Delivering a Personalized Experience: the Multichannel Contact Center by Avaya February 11, 2013 - (Free Research) Whether your goal is to provide the best customer experience possible, increase sales, or reduce costs, the multichannel contact center delivers. Because customers want – and demand – access to customer service and support via their channel or media of choice, supporting a voice-only channel is no longer an option.  (WHITE PAPER) READ ABSTRACT |

Quest Software Finds Increased Security, Disaster Preparedness, and Cost Savings through Virtual Desktop Infrastructure by Quest Software, now a part of Dell June 26, 2009 - (Free Research) After evaluating a number of VDI solutions, Quest was most impressed with vWorkspace, one of its own applications that had been integrated into its product portfolio from its 2007 acquisition of Provision Networks. This case study will show how using VDI resulted in significant time and cost savings for Quest.  (CASE STUDY) READ ABSTRACT |

Supporting a Multichannel Contact Center by Verint Systems February 13, 2013 - (Free Research) Consult this expert e-guide to uncover how you can provide customer support across multiple communication channels. Assisting customers efficiently is imperative to the reputation of your business. This e-guide covers best practices for managing multiple channels, so you can prepare for communication from every angle.  (EGUIDE) READ ABSTRACT |

Computer Weekly 1 November 2011: Read this week's issue of the UK's leading technology publication, with the latest news, analysis and opinion for IT managers by ComputerWeekly.com October 28, 2011 - (Free Research) In this week's Computer Weekly, we examine the IT challenges facing retailers in a world of multi-channel shopping; our latest Buyer's Guide looks at upgrading from Windows XP to Windows 7 as XP approaches the time Microsoft ceases support; and we kick-off this year's search for the most influential people in UK IT. Download the new issue now.  (EZINE) READ ABSTRACT |

Bridging Channels Strengthens Customer Relationships by Infor December 31, 2012 - (Free Research) Customers are using a variety of channels to interact with businesses, but if your company cannot cohesively connect across all channels, you could lose customers and revenue. Download this white paper for advice from industry experts on how to maintain a multichannel customer relationship, leading to longer, more beneficial customer relationships.  (WHITE PAPER) READ ABSTRACT |

The future of Government operations: Digital citizen survey by ComputerWeekly.com May 02, 2012 - (Free Research) This report from Accenture looks at the challenges facing the public sector in offering digital services.  (IT BRIEFING) READ ABSTRACT |

Optimizing the Data Center for Cost and Efficiency by Dell India April 14, 2009 - (Free Research) The current state of the datacenter demands a transformation that helps in improving space utilization and lowering power consumption while still providing the scale and availability the business requires. Read this report to learn how your organization can optimize data center efficiency and lower costs.  (WHITE PAPER) READ ABSTRACT |

A Blueprint for Reducing Energy Costs in Your Data Center by HP India June 25, 2009 - (Free Research) Improving energy efficiency is possible in nearly any data center, often beginning with simple low-cost or no-cost measures. This white paper gives you a blueprint for reducing those data center energy costs.  (WHITE PAPER) READ ABSTRACT |

A Leader in Forrester's Multichannel Capture Wave by Kofax, Inc. February 25, 2013 - (Free Research) View this white paper to learn more about capture platforms and how they are evolving. It explores advanced analytics, mobile solutions, business process management (BPM) and case management with stronger enterprise production platforms.  (WHITE PAPER) READ ABSTRACT |

Making the case for multichannel app development – A CIO imperative: Podcast by Kony March 19, 2013 - (Free Research) In this podcast, discover why and how to avoid messy multi-channel application development processes. Learn what one-platform can do for your company's future in a mobile universe.  (PODCAST) READ ABSTRACT |

Making the case for multichannel app development – A CIO imperative by Kony March 05, 2013 - (Free Research) In this webcast, discover why and how to avoid messy multi-channel application development processes. Learn what one-platform can do for your company's future in a mobile universe.  (WEBCAST) READ ABSTRACT |

Capturing opportunity: Cleantech business booms by ComputerWeekly.com May 01, 2012 - (Free Research) Cleantech is emerging as a suitable alternative source of energy or a means of reducing  consumption of expensive resources, this report from Grant Thornton reveals.  (ESSENTIAL GUIDE) READ ABSTRACT |

Customer Communication Management by Pitney Bowes Business Insight July 06, 2010 - (Free Research) CCM helps businesses transform routine business documents into communications that truly enhance the customer experience. CCM is an integrated end-to-end solution that enables companies to create, manage and deliver effective multichannel communications all while reducing the cost of communicating with and providing superior service to customers.  (WEBCAST) READ ABSTRACT |

BYOD and Beyond--Unify visibility and control of wired and WLAN network by HP India November 16, 2012 - (Free Research) View this informative white paper to learn how you can protect your company's private data remotely. The growth in Internet threats, security attacks and lost or stolen devices can put confidential business information at risk. Read this resource to find out how to protect your network in a growing mobile environment.  (WHITE PAPER) READ ABSTRACT |

CW+: Executive breifing - The Indian Sub-Continent Mobile Market by ComputerWeekly.com January 07, 2011 - (Free Research) Juniper  Research defines the Indian Sub  Continent as encompassing the following five countries: Bangladesh; India; Nepal; Pakistan; and Sri Lanka.Despite comprising just five countries, the region  – with more than 1.6 billion inhabitants  – includes nearly a quarter of the global population.  (WHITE PAPER) READ ABSTRACT |

WEALTH MANAGER'S TAKE ON OUTSOURCING by Wipro Technologies February 27, 2008 - (Free Research) Wealth managers can ensure success of outsourcing relationships by ensuring a stringent service provider selection program based on service providers' processes, quality standards, cost efficiency and knowledge.  (WHITE PAPER) READ ABSTRACT |

Gartner: CIO checklist for next-generation mobile strategies by ComputerWeekly.com July 31, 2012 - (Free Research) This article by Gartner analysts provides CIOs with a checklist of guidelines and questions to help businesses make the most out of the next generation mobile technology.  (ANALYST BRIEF) READ ABSTRACT |

How Adaptive Case Management Drives Better Customer Engagement by Kofax, Inc. February 22, 2013 - (Free Research) This white paper discusses the necessary role of adaptive case management in enabling a more responsive, flexible, and effective customer engagement in an era when the rising power of the individual demands a new architecture of engagement for customers and employees alike.  (WHITE PAPER) READ ABSTRACT |

Best practices for analytics in retail by IBM September 29, 2011 - (Free Research) In this e-guide, you'll receive advice for developing a customer analytics strategies and tips to use BI to optimize your investments.  (EGUIDE) READ ABSTRACT |

CW Special Report on TCS by ComputerWeekly.com November 23, 2012 - (Free Research) This 5 page special report from Computer Weekly gives you the facts on TCS, its strategy, products and services and financial performance.  (ESSENTIAL GUIDE) READ ABSTRACT |

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