CRM without Compromise: A Strategy for Profitable Growth by SAP America Inc. This white paper describes the concept of “CRM without compromise,” elucidating how organizations can maximize their results by taking a more structured, more... >> Discover more offerings from SAP America Inc.

Rise of Dark Pools and Rebirth of ECNs: Death to Exchanges? by Advent Software, Inc September 03, 2007 - (Free Research) This Impact Report examines some of the key trends within the U.S. ATS market, and provides clear categorizations of some of the platforms vying for market share. This Impact Report also provides U.S. equities market share estimates and future projections.  (ANALYST REPORT) READ ABSTRACT |

Bad Actors-- The 3FN Takedown by FireEye September 02, 2009 - (Free Research) Hear some of the facts behind 3FN, one of the most high profile rogue ISP takedowns. FireEye's global malware analysis & exchange network distributed and shared FireEye auto-generated security intelligence about Web malware and its unauthorized outbound destinations to help the FTC track them down.  (PODCAST) READ ABSTRACT |

The Buyside and the Three Phase Evolution of Electronic Trading by Advent Software, Inc December 26, 2006 - (Free Research) The objective of this paper is to present the buyside with a framework in which to understand the changes in the U.S. trading market, to offer a vision for the trading platforms that will support this new world and to explain why the future belongs to independent broker-neutral systems supplied by software firms rather than sellside brokers.  (WHITE PAPER)

Globo.com Acquires 200,000 New Customers in 2 years and Reduces Churn by 30% with Data Mining by SPSS Inc. Worldwide Headquarters May 04, 2009 - (Free Research) This Internet service provider/portal operator of Globo, Brazil's largest media conglomerate, delivers the content Brazilian Web users want using PASW Statistics.  (CASE STUDY) READ ABSTRACT |

Pivotal CRM: Built For Sales by Pivotal CRM, a CDC Software solution July 23, 2009 - (Free Research) In this multimedia demo, learn how Pivotal CRM's flexible, innovative features and design give sales users an edge and make them feel the system was built just for them.  (PRODUCT DEMO) READ ABSTRACT |

Creating a Case for Accounts Payable Automation in SAP® Systems: Streamlining Cost Containment and Maximizing Cash Flow by Dolphin Corporation October 19, 2009 - (Free Research) This whitepaper discusses best practices options and a solid approach to implementing solutions for automating and optimizing Accounts Payable in the SAP environment.  (WHITE PAPER) READ ABSTRACT |

The Technology of Innovation: Using CRM to Enable Customer-Centric Innovation by Pivotal CRM, a CDC Software solution October 19, 2009 - (Free Research) This white paper highlights the important role technology can play in the innovation process and looks at how a customer-focused approach to innovation can be supported by flexible customer relationship management tools. It explains how businesses can use CRM to foster and implement customer-centric innovation, enhancing the customer experience.  (WHITE PAPER) READ ABSTRACT |

Let Customer Feedback Do the Driving by SPSS Inc. Worldwide Headquarters May 31, 2007 - (Free Research) As the second installment in The Customer Innovation Series, this paper describes why and how Enterprise Feedback Management (EFM) is a critical component in solving the problem of enhancing customer-driven innovation.  (WHITE PAPER) READ ABSTRACT |

Furniture Manufacturer Improves Customer Satisfaction through Customer Analysis with SPSS by SPSS Inc. Worldwide Headquarters May 04, 2009 - (Free Research) Customer knowledge is market advantage. To refine its edge and better manage customer relationships, Haworth needed to learn what was important to its customers and deploy that knowledge to key decision makers. Read how they did it.  (CASE STUDY) READ ABSTRACT |

Credit Card Company Improves Risk Management to Boost Bottom Line using Predictive Analytics by SPSS Inc. Worldwide Headquarters May 04, 2009 - (Free Research) A successful credit card company must be able to accurately assess its credit risk at any given time. Having an up-to-date picture of which clients may default on payments is critical to this process, not only amongst new applicants, but existing customers too.  (CASE STUDY) READ ABSTRACT |

Reduce Churn Through Enterprise Feedback Management and Predictive Analytics by SPSS Inc. Worldwide Headquarters May 01, 2009 - (Free Research) In this case study, Cablecom recognised the key to tackling churn was to identify the point at which customers become dissatisfied with the service and before they made the decision to switch to an alternative provider.  (CASE STUDY) READ ABSTRACT |

Empower Your Consumer Research Department with Predictive Analytics by SPSS Inc. Worldwide Headquarters May 01, 2009 - (Free Research) In this case study of American Airlines, details are given of their choice to utilize SPSS to manage their customer information. Read on to see how an intensely competitive marketplace led American to chose SPSS.  (CASE STUDY) READ ABSTRACT |

Who Are My Best Customers? by SPSS Inc. Worldwide Headquarters February 20, 2009 - (Free Research) Who are my best customers? If you manage sales, marketing, or customer service, you want an answer to that. That's because implementing successful strategies for every customer segment is critical to increasing business profits. This paper describes just a few of the ways that you can use analytics to better understand your customers.  (WHITE PAPER) READ ABSTRACT |

Cablecom Delivers Unique Customer Experience through Its Innovative Use of Business Analytics by SPSS Inc. Worldwide Headquarters February 20, 2009 - (Free Research) This IDC Buyer Case Study describes the adoption, deployment, and utilization of business analytics software at the cable operator Cablecom.  (CASE STUDY) READ ABSTRACT |

Business Value of Sterling Commerce Managed Services for B2B Integration by Sterling Commerce September 01, 2009 - (Free Research) Increasing cost controls and unpredictable cost increases are leading many enterprises to rethink how they support their business-to-business (B2B) operations. As a result, many enterprises are choosing to outsource B2B integration by partnering with a managed services provider.  (WHITE PAPER) READ ABSTRACT |

Overview of Windows Search Technologies by Global Knowledge February 10, 2009 - (Free Research) This paper helps us to understand the importance of desktop search tools fit in the universe of Microsoft search tools.  (WHITE PAPER) READ ABSTRACT |

Using Configuration Audit & Control to Meet Compliance and Improve Operations by Tripwire, Inc. September 2008 - (Free Research) CAPITAL Card Services wanted a solution that could help automate compliance, improve best practices and reduce unplanned work to meet this requirement it turned on to Tripwire as a result Capital was able to reduced unplanned work by 75%.  (CASE STUDY) READ ABSTRACT |

Taking IT to the Next Level by Dell, Inc. and Intel September 2009 - (Free Research) When a major acquisition made Layered Tech a larger company with new goals and an opportunity to expand its customer base, the IT team had to revamp its infrastructure to match. Read this case study to learn about the solutions they use to provide the technology and infrastructure that best meets the needs of their customers.  (CASE STUDY) READ ABSTRACT |

Saving At-Risk Customers and Revenue Through Survey Action Management by MarketTools, Inc. November 2009 - (Free Research) Read this whitepaper to understand what Survey Action management is and how it can help your organization effectively address customer concerns, save at-risk customers, and build customer satisfaction and loyalty.  (WHITE PAPER) READ ABSTRACT |

Cloud Computing: Security Risks and Compliance Implications by SearchSecurity.com October 2009 - (Free Research) This collection of slides from the Information Security Decisions Conference presents an overview of the security concerns that arise from the new trend toward cloud computing. The slides cover what cloud computing is, how it is used, and the concerns it raises. The presentation also makes some recommendations for dealing with these concerns.  (PRESENTATION) READ ABSTRACT |

The Future of Authentication for Online Services by SafeNet, Inc. November 2009 - (Free Research) In this white paper, we take a look at how strong authentication can benefit eCommerce and online services. We will evaluate the risks that identity fraud, phishing and cybercrime pose for online service providers and discuss how strong user authentication can alleviate these risks.  (WHITE PAPER) READ ABSTRACT |

Presentation Transcript: MS SQL Server 2008 by Fusion-IO September 2009 - (Free Research) Check out this transcript of a presentation given by Sumeet Bansal, Fusion-io Principal Solutions Architect, to learn how Fusion-io solutions enhance SQL server performance, improve customer experience, and optimize storage management systems.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Desktop Management and Security: Two Big Reasons Desktop Virtualization Is an Easy Choice by CDW Corporation September 2009 - (Free Research) This paper is actually a combination of four smaller papers all rolled into one PDF. It features articles on revisiting old virtualization practices for new business purposes, desktop virtualization strategies for faster provisioning and migration, network security concerns in a virtual environment, and more.  (WHITE PAPER) READ ABSTRACT |

IBM Internet Security Systems™ X-Force® 2009 Mid-Year Trend and Risk Report (Aug 09) by IBM August 2009 - (Free Research) The IBM Internet Security Systems X-Force® research and development team discovers, analyzes, monitors and records computer security threats and vulnerabilities. According to X-Force observations, many new and surprising trends surfaced throughout the first half of 2009. Read this report to learn more.  (WHITE PAPER) READ ABSTRACT |

Cisco Continuous Data Protection for Files by Cisco Systems, Inc. March 2009 - (Free Research) Most analysts, including Enterprise Strategy Group, agree that performing only a periodic backup leaves data at risk, and they find that this is a major concern among the IT professionals they survey. The answer to this concern is Cisco Small Business Network Storage Systems (NSS) and Cisco Continuous Data Protection (CDP) for Files software.  (WHITE PAPER) READ ABSTRACT |

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