Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc.. The Cisco Secure Wireless Office Solution consolidates all network requirements into a complete, reliable wired and wireless infrastructure. more... >> Discover more offerings from Cisco Systems, Inc..

Confronting the Data Center Crisis: A Cost - Benefit Analysis of the IBM Computing on Demand (CoD) Cloud Offering by IBM December 03, 2010 - (Free Research) Through IBM client interviews across several industries and other industry and workload analyses, this paper examines the benefits and costs of IBM’s Computing on Demand cloud offering for high performance business and technical computing. Read now to learn more.  (WHITE PAPER) READ ABSTRACT |

Confronting the Data Center Crisis: A Cost-- Benefit Analysis of the IBM Computing on Demand (CoD) Cloud Offering by IBM March 09, 2009 - (Free Research) Through IBM client interviews across several industries and other industry and workload analyses, this paper examines the benefits and costs of IBM's CoD offering for high performance business and technical computing.  (WHITE PAPER)

Maximize IT Flexibility and Lower Costs with Grid Computing on Windows by Oracle Corporation June 2008 - (Free Research) View this webcast to learn about grid capabilities including resource pooling and sharing, dynamic resource provisioning, and automated monitoring and management.  (WEBCAST) READ ABSTRACT |

IBM Computing on Demand Uses Cloud to Increase Business Productivity CASE STUDY by IBM and Intel June 2011 - (Free Research) Many companies need to scale up their computing capacity in a short period of time to meet peaks in their demand and then scale back down. Read the case study to learn how IBM's Computing on Demand model delivers the capacity our clients need to be more responsive in today’s demanding business environment.  (CASE STUDY) READ ABSTRACT |

CW+: Leverage memory technology to cut data centre power consumption by ComputerWeekly.com December 2010 - (Free Research) Within modern data centers, virtualization has become the means of choice when it comes to operating efficient server infrastructures for cloud and enterprise computing. On an individualsystem level, this translates into a massive increase of DRAM deployments per server.  (WHITE PAPER) READ ABSTRACT |

CW+ Gartner Research: The impact of cloud computing on suppliers in banking by ComputerWeekly.com July 2010 - (Free Research) Despite well-publicised concerns regarding security, compliance and data integration issues, banking institutions have begun embracing cloud computing across the services spectrum.  (WHITE PAPER) READ ABSTRACT |

Cloud Computing on a Smarter Planet by IBM November 2011 - (Free Research) The true promise of cloud isn’t just about advancing IT; it’s about reinventing business. Leading companies are unlocking the deeper potential of cloud as a way to manage not just their IT but also their businesses. They’re discovering that cloud can help them create new marketplaces, smarter business services and profitable new revenue streams.  (WHITE PAPER)

IBM PureFlex Systems running Red Hat Enterprise Solutions by IBM April 2012 - (Free Research) This white paper explains how companies can optimize resource utilization by leveraging virtualization and cloud computing. Explore a recommended Linux architecture and the benefits you can expect after implementing it.  (WHITE PAPER) READ ABSTRACT |

Your Private Cloud on a Single Server by Dell and VMware May 2012 - (Free Research) Though building a private cloud can seem too ambitious for SMBs, selecting the right technology can make it possible for businesses to support private cloud on a single server. Find out about the key components of a successful private cloud in this resource.  (WHITE PAPER) READ ABSTRACT |

Should Your Email Live In The Cloud? A Comparative Cost Analysis by Google Apps January 2011 - (Free Research) This report presents a spreadsheet cost model to help you calculate your fully loaded on-premise email costs and compare it against cloud-based alternatives. Bottom line: Cloud-based email makes sense for companies or divisions as large as 15,000 users.  (ANALYST REPORT) READ ABSTRACT |

Intel® Cloud Builders Guide: Cloud Design and Deployment on Intel Platforms - Cloud On-Boarding with Citrix OpenCloud* by Intel February 2011 - (Free Research) For enterprise IT professionals looking to move data, applications, or integrated solutions from the data center to the cloud, it is often useful to start with the knowledge and experience gained from previous work. This paper discusses on-boarding considerations, as well as the key software tools and applications to make the effort successful.  (WHITE PAPER) READ ABSTRACT |

Should Your Email Live In The Cloud? A Comparative Cost Analysis by Google January 2009 - (Free Research) This report presents a spreadsheet cost model to help you calculate your fully loaded on-premise email costs and compare it against cloud-based alternatives. Bottom line: Cloud-based email makes sense for companies or divisions as large as 15,000 users.  (ANALYST REPORT) READ ABSTRACT |

Technical Comparison of On-line Vs. Line-interactive UPS Designs by APC by Schneider Electric January 2004 - (Free Research) This paper describes the advantages and disadvantages of each topology and addresses some common misconceptions about real-world application requirements.  (WHITE PAPER) READ ABSTRACT |

Cloud computing's impact on the network: How to prepare by Dell, Inc. and Intel® January 2012 - (Free Research) Access this E-Guide to uncover the impact of cloud computing on the network and best practices you can do to prepare for it.  (EGUIDE) READ ABSTRACT |

CAE Analysis in a Hybrid Compute Environment by Cray November 2010 - (Free Research) This presentation transcript will review of some of the recent technology enhancements for high performance computing, on the hardware side, and also how this technology could be leveraged in a hybrid compute environment, specifically targeted for computer-aided engineering, or CAE.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

The Growing Importance of IT Support Services by Hewlett-Packard Company November 2011 - (Free Research) This white paper takes a closer look at the support services marketplace and focuses on one key player that is receiving a lot of attention from IT professionals. Discover emerging trends shaping the landscape for this technology and determine whether your business could benefit from establishing a contract with this provider.  (WHITE PAPER) READ ABSTRACT |

Mobilizing I.T. Support to Achieve Efficiency, Speed, and Effectiveness by BMC Software, Inc. January 2010 - (Free Research) To survive in today's economy, your IT organization will face increasing pressure to do more with less and work from anywhere at anytime. Imagine how much more productive your service desk personnel could be if they were able to periodically manage and respond to issues from the field, rather than having to check in at their desktops.  (WHITE PAPER) READ ABSTRACT |

Proactive PC Support Improves Service and Lowers Total Cost of Ownership by Intel Corporation January 2009 - (Free Research) Read this brief paper to learn about a new IT support delivery tool that reduces response time, boosts employee satisfaction and decreases operating costs. Reduce total cost of ownership using Intel's self-service PC Health Check utility.  (WHITE PAPER)

Gartner predictions around Social CRM by Infor CRM February 2012 - (Free Research) This tip e-guide from SearchCRM.com features insight from Gartner's 2011 Magic Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like.  (EGUIDE) READ ABSTRACT |

Mobile Technology: Equipping Supervisors and Managers for the Next-Generation Customer Contact Center by Aspect December 2012 - (Free Research) For today's contact center managers, the increase in communication channels coupled with a more sophisticated customer base and mobile workforce is presenting major challenges. Read this resource to learn how mobile technologies can help relieve these burdens by simplifying management, increasing employee productivity, and much more.  (WHITE PAPER) READ ABSTRACT |

The Potential ROI of a Remote Support Solution via the SaaS Model Presentation Transcript by GoToAssist June 2009 - (Free Research) Increased productivity, better customer interactions and quicker response times are all benefits of using SaaS-based remote support solutions. But how do you quantify these savings? This presentation transcript will address the real dollar savings of using this model and the potential for ROI.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

How BlackBerry Technical Support Services Are Evolving with BlackBerry 10 by BlackBerry January 2013 - (Free Research) The arrival of BlackBerry 10 has also brought along a new evolution in technical support for BlackBerry products. Watch this BlackBerry 10 Ready Program presentation to learn what's new.  (VIDEOCAST) READ ABSTRACT |

Agile , Secure, Reliable:  World-Class Customer Service in the Cloud by Oracle Corporation September 2012 - (Free Research) Businesses looking to reduce the costs of customer service should look to the cloud. A recent Frost and Sullivan study found that cloud-based contact centers can reduce TCO by 77% in the first year vs. on-premise systems. Read on to learn about a cloud-based customer service platform and the benefits it can provide your business.  (WHITE PAPER) READ ABSTRACT |

Midmark Aims for Excellence with Efficient Products and Support by LogMeIn, Inc. September 2009 - (Free Research) Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC's, Macs and smartphones.  (CASE STUDY) READ ABSTRACT |

Salesforce.com's Service Cloud for Dummies by Salesforce.com April 2010 - (Free Research) Salesforce.com's Service Cloud doesn’t just track and resolve customer service cases. It lets you participate in the online conversations about your products and services. Now, try the Service Cloud free for 30 days and bridge the gap between your call center, the social Web, and Web self-service. Plus get the free ebook Service Cloud for Dummies!  (EBOOK)

We are always striving to improve our customer experience. Please notify us if there is a company missing that you feel should be in our directory.