Computing Calls facility White Papers, Computing Calls facility Software, Computing Calls facility Research, Hardware and Services

Activity based working: The Hybrid Organisation: Buildings by ComputerWeekly.com

June 15, 2010 - (Free Research)

The way we work is now open to wide-ranging review. The concept of the office as the ‘dumb’ container for work, housing the corporation and its infrastructure assets, will be challenged by a number of factors explored in this paper. Work, in the future, will only be a verb. It is becoming a process, not a place.

(WHITE PAPER)

READ ABSTRACT |

Restore the IT Innovation Engine with Cisco Unified Data Center by Cisco Systems, Inc.

May 23, 2012 - (Free Research)

<p>This white paper examines how data center costs fit into overall IT spending. Find out why virtualization and cloud computing call for a holistic approach that unifies management of networking, storage, and security resources.</p>

(WHITE PAPER)

READ ABSTRACT |

Cloud Computing for the Call Center: The Next Revolution by inContact

May 04, 2010 - (Free Research)

The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.

(EBOOK)

READ ABSTRACT |

IDC White Paper Sponsored by CA Technologies: Datacenter Infrastructure Management (DCIM) — Bringing Together the World of Facilities and Cloud Computing by CA Technologies.

September 01, 2011 - (Free Research)

Access this resource to uncover how datacenter infrastructure management brings IT and facilities together to create a datacenter-wide view that opens the door for creating business value, innovating the datacenter, and increasing flexibility to respond to changing business needs.

(WHITE PAPER)

READ ABSTRACT |

How to Dramatically Speed Accounting and Business Processes by Exact Software

March 20, 2012 - (Free Research)

This case study examines a food services company that needed to find a more efficient way to keep track of and manage food and laundry inventories, address customer concerns in the call center, automate processes, and manage tax calculation processes. Continue reading to discover the software they used to effectively meet their business needs.

(CASE STUDY)

READ ABSTRACT |

Wireless - Aironet 350 Series by Cisco Systems

The Cisco Aironet 350 Series of wireless LAN (WLAN) products leads the industry in performance, security, and reliability with cost effective solutions for the enterprise and small and medium-sized businesses. The Cisco Aironet 350 Series access point provides an ideal solution for customers who desire a non-upgradable IEEE 802.11b solution.

(HARDWARE PRODUCT)

Call Recording with BlackBerry Smartphones by BlackBerry

May 03, 2012 - (Free Research)

<p>Many organizations use call recording for regulatory compliance and risk management, but the workplace is growing more mobile by the minute. How can you extend this to mobile devices? Learn the importance of call recording for mobile communications and how to achieve this in your enterprise. </p>

(WHITE PAPER)

READ ABSTRACT |

Cloud Cover for the Call Center: Meeting Demands Intelligently and Efficiently by Oracle Corporation

March 01, 2012 - (Free Research)

This paper covers many of the complications and complexities of managing a call center. It explores the various solutions available and offers pros and cons to each of the options. It shows the positive financial impact picking the right choice can have.

(WHITE PAPER)

READ ABSTRACT |

The reality behind the hype: Government cloud computing by ComputerWeekly.com

November 23, 2011 - (Free Research)

This article from Gartner offers advice to public sector organisations thinking of deploying cloud computing and assess the progress made by governments in their use of the cloud.

(ANALYST BRIEF)

READ ABSTRACT |

CW+ Casio research: The meeting room marathon - a waste of corporate time ? by ComputerWeekly.com

July 28, 2010 - (Free Research)

Meeting room technology problems are a genuine and largely ignored burden on large British organisations - a single IT manager is called upon to solve 447.2 incidents a year per company.

(WHITE PAPER)

READ ABSTRACT |

Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact

September 15, 2011 - (Free Research)

If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies.

(WHITE PAPER)

READ ABSTRACT |

Taking the Enterprise Data Center into the Cloud: Achieving a Flexible, High-Availability Cloud Computing Infrastructure by Liebert Corporation

April 14, 2011 - (Free Research)

Ready to work in the cloud? Get a detailed overview of cloud computing technology—common types of architectures and services and perceived risks impacting widespread adoption. Learn best practices for optimizing critical systems for cloud deployment in existing facilities, including optimizing power architectures for high availability.

(WHITE PAPER)

READ ABSTRACT |

Closed Loop Lifecycle Planning: Optimizing for Energy Efficiency in the Upcoming Technology Refresh Cycle by Hewlett-Packard Company

January 31, 2008 - (Free Research)

This paper encourages all businesses to consider a more formal "green" strategy in regards to client computing and the technology refresh cycle. The timing could not be better. There is also a business case to be made that the 'business as usual' environment could view the "green" initiative as a compelling event unto itself.

(WHITE PAPER)

READ ABSTRACT |

A clearer horizon. Do CIOs have more clarity about cloud computing? by ComputerWeekly.com

December 01, 2011 - (Free Research)

This research from management consultants, Xantus, shows that while there is still a lack of clarity and a reluctance to fully commit to the cloud, there is a general acceptance from CIOs of the benefits and a growing commitment to develop those benefits.

(IT BRIEFING)

READ ABSTRACT |

Computer Weekly Buyers' Guide: Cloud Computing by ComputerWeekly.com

January 19, 2011 - (Free Research)

This seven-page Buyer’s Guide to Cloud Computing by Computer Weekly journalists details the kinds of cloud offering that CIOs and senior IT professionals will need to take into account as they plan future outsourcing, hosting and application strategies.

(ESSENTIAL GUIDE)

READ ABSTRACT |

How IT can work with the gadget-conscious Generation Y by ComputerWeekly.com

October 13, 2010 - (Free Research)

Generation Y is rapidly entering the workforce, bringing with it the most technology-literate set of workers ever employed. They don’t want to be locked down and restricted – they want flexibility and the freedom to use their own devices and familiar social tools in their jobs. That presents a whole new set of risk management challenges.

(WHITE PAPER)

READ ABSTRACT |

Creating a HIPAA compliant backup in the cloud by CommVault Systems, Inc.

May 21, 2012 - (Free Research)

This E-Guide from SearchHealthIT.com examines why cloud backup and disaster recovery is becoming an increasingly more viable option for health care facilities looking to meet HIPAA requirements while safeguarding critical data off-site.

(EGUIDE)

READ ABSTRACT |

Living on the Grid by Dell, Inc.

September 01, 2011 - (Free Research)

Access this case study to learn how Dell consolidated its more than 10,000 Oracle and Microsoft SQL Server databases using a grid computing approach.

(CASE STUDY)

READ ABSTRACT |

Miercom Report Avaya WLAN Controller 8180 by Avaya

December 02, 2011 - (Free Research)

This is a lab testing summary report comparing the scalability and QoS for voice and video of Avaya’s WLAN 8100 versus 3 competitor’s products.

(TEST RESULTS)

READ ABSTRACT |

Prepare for the Transition to IFRS

by Sage Software

March 01, 2012 - (Free Research)

This paper provides an overview of the differences between the Generally Accepted Accounting Principles (GAAP) and the International Financial Reporting Standards (IFRS) and offers strategies for making the transition to IFRS smooth and painless.

(WHITE PAPER)

READ ABSTRACT |

Using Advanced Collaboration Tools to Drive Innovation

by Hewlett-Packard Company

February 22, 2012 - (Free Research)

This resource explores how two IT giants teamed up to fund IT in higher education facilities. Inside, learn how education leaders are discovering new ways to facilitate the effective use of Information and Communication Technologies (ICT) in order to increase student learning and maximize the mission of their institutions.

(WHITE PAPER)

READ ABSTRACT |

Intel IT's Data Center Strategy: A Video Experience by Dell, Inc. and Intel

April 09, 2010 - (Free Research)

Experience Intel IT's data center strategy that has us on track to create USD 650 million of value for Intel. Through a series of videos, gain a deeper understanding of our facilities, compute, networking, and storage approaches. Then take a video tour of our world-class data centers.

(INFORMATION CENTER)

READ ABSTRACT |

Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc.

The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.

(SOFTWARE PRODUCT)

What Value can Immidio Offer by Immidio

January 23, 2012 - (Free Research)

This paper describes how Immidio Flex Profiles can help you address the challenges of managing Group Policy, Profiles, Folder redirection and more. Find out how you can keep user workspaces tidy with Immidio Flex Profiles, and reap additional benefits.

(WHITE PAPER)

READ ABSTRACT |

Building a Flexible Virtualized Compute Environment by Dell and VMware

October 04, 2011 - (Free Research)

This white paper looks at the challenges associated with virtualization deployments, such as managing workloads, and discusses the key components of a properly designed virtualized data center. It then presents innovative solutions that achieve the highest and most cost-effective virtualized performance — while aligning IT to business goals.

(WHITE PAPER)

READ ABSTRACT |

We are always striving to improve our customer experience. Please notify us if there is a company missing that you feel should be in our directory.

Business email address:
First name: (optional)
Last name: (optional)