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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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The Blueprint to Contact Center Modernization- Replacing Your ACD by Genesys

November 14, 2013 - (Free Research)
Your contact center is looking to improve agent productivity, increase efficiency, and provide stellar customer experiences -- but are your legacy technologies hampering your goals? If you still rely on Automatic Call Distribution (ACD), this could be the case. 
(WHITE PAPER) READ ABSTRACT |

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM by inContact

October 11, 2010 - (Free Research)
This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results. 
(CASE STUDY) READ ABSTRACT |

E-Book: The Executive’s Guide to Contact Center Technology Planning by inContact

May 12, 2010 - (Free Research)
In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology. 
(EBOOK)

Seven Blueprints for Contact Center Modernization by Genesys

March 13, 2014 - (Free Research)
Businesses are quickly realizing the value of customer experience and modernizing the contact center in order to improve customer retention and satisfaction. Contact center modernization involves transitioning from a closed, proprietary call center to a multi-channel, IP-centric contact center. 
(WHITE PAPER) READ ABSTRACT |

Hilton Reservations Worldwide by Aspect

March 2008 - (Free Research)
Since implementing the workforce management capabilities, HRW has seen data accuracy go from within ten percent of actual to within three percent of actual due to Aspect eWorkforce Management. 
(CASE STUDY) READ ABSTRACT |

VW Credit, Inc. by Aspect

March 2008 - (Free Research)
Implementing Aspect eWorkforce Management and its Perform enhancement enabled VCI to optimize its agent performance by allowing better forecasting and more accurate planning, as well as more effective scheduling. 
(CASE STUDY) READ ABSTRACT |

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations by CosmoCom, Inc.

January 2008 - (Free Research)
This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment. 
(WHITE PAPER) READ ABSTRACT |

Implementing a Telecommuting Program by Avaya Inc.

January 2008 - (Free Research)
This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented. 
(WHITE PAPER) READ ABSTRACT |

Roadmap for Implementing a Multi-Site IP Contact Center by Avaya Inc.

May 2008 - (Free Research)
Explore a three-part guide to identifying the potential presented by Internet Protocol (IP), building a business case for migration to IP and ultimately designing and implementing an IP infrastructure. 
(WHITE PAPER) READ ABSTRACT |

Finally, a Simple Way to Deploy a Customer Contact Center by Contactual (Now 8x8, Inc.)

February 2010 - (Free Research)
The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers. 
(WHITE PAPER) READ ABSTRACT |

NJ 2-1-1 Success Story by Five9

April 2013 - (Free Research)
Read this brief case study to learn how NJ-2-1-1 implemented a cloud-based virtual contact center that successfully handled over 90,000 calls when 2012's Hurricane Sandy hit. Read on to discover the benefits they are enjoying from this system. 
(CASE STUDY) READ ABSTRACT |

Benefits of Cloud-Based Communications by Interactive Intelligence, Inc.

April 2012 - (Free Research)
This presentation transcript explores the options of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions and potential pain points, and get help deciding if the cloud is a good option for your organization. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Executive Insight: Multi-Sourcing in the Call Center by inContact

February 2009 - (Free Research)
This paper examines how many executives are beginning to understand that cutting cost by outsourcing call center operations isn't always the best solution. Learn how "cheaper" often comes at the expense of "better". 
(WHITE PAPER) READ ABSTRACT |

Cloud Computing for Midsize Business: Delivering Innovation and Efficiency by IBM

January 2011 - (Free Research)
Read this white paper as it discusses the benefits for midsized businesses to implement cloud computing such as reducing IT complexity and accelerating business value. 
(WHITE PAPER) READ ABSTRACT |

Success in the Cloud: Why Workload Matters by IBM

October 2012 - (Free Research)
As the adoption rate of cloud services continues to rise, the question on every IT executive's mind is which IT workloads benefit the most from cloud computing? Review this informative resource to uncover 6 IT workloads that significantly benefit from cloud computing and learn which 3 are considered to deliver the greatest business value. 
(WHITE PAPER) READ ABSTRACT |

Technical Computing Benefits with IBM FlashSystem by IBM

April 2013 - (Free Research)
This white paper explains why high performance computing (HPC) systems generate and consume massive amounts of data that are hungry for high storage performance, and explores the technical computing benefits offered from a major vendor's comprehensive flash portfolio. 
(WHITE PAPER) READ ABSTRACT |

Podcast: In-Memory Computing for Analytic Workloads by Dell, Inc. and Intel®

March 2014 - (Free Research)
In this SearchDataManagement.com podcast, industry expert William McKnight, President of McKnight Consulting Group, shines a light on in-memory computing and how it can be used for analytics workloads. 
(PODCAST) READ ABSTRACT |

The Benefits of an Integrated Approach to Security in the Cloud by IBM

December 2013 - (Free Research)
This paper looks at how the growing adoption of cloud computing is changing the way organizations are implementing security. Organizations from a variety of industries were interviewed to assess how they are approaching security for their cloud deployments leveraging a solution from IBM. 
(WHITE PAPER) READ ABSTRACT |

EMC Scaleio: For High-Performance Computing by EMC Corporation

December 2013 - (Free Research)
Sophisticated systems require an environment that is capable of handling high-performance computing (HPC). Fortunately, there is a self-managed storage architecture available which can provide the elasticity, resilience and management needed for HPC to run smoothly. Read on to learn more. 
(WHITE PAPER) READ ABSTRACT |

Webcast: In-Memory Computing for Analytic Workloads by Dell, Inc. and Intel®

March 2014 - (Free Research)
In this on-demand webcast, join William McKnight, President of McKnight Consulting Group, as he turns an expert eye to in-memory computing for analytics workloads. 
(WEBCAST) READ ABSTRACT |

IDC white paper: Better Identity and Access Management in the Age of Cloud Computing by Ping Identity Corporation

August 2012 - (Free Research)
In this Q&A session, get the answers to your top identity and access management questions to learn how to achieve better IAM in the age of cloud computing. 
(WHITE PAPER) READ ABSTRACT |

Gartner: Fabric Computing Poised as a Preferred Infrastructure for Virtualization and Cloud Computing by Cisco Systems, Inc.

February 2011 - (Free Research)
This research note presents results from a recent survey on virtualization and cloud computing. Find out why many of your peers are looking into fabric-based infrastructures and get recommendations to help you leverage the full benefits of this technology. 
(WHITE PAPER) READ ABSTRACT |

Webinar: Benefits of Grid Computing in the Cloud by RightScale

February 2010 - (Free Research)
See how pharmaceutical, insurance, and Web 2.0 companies are using grid computing to reduce costs and speed processing. You’ll learn how to set up a scalable compute array using RightScale's Grid Edition. 
(WEBCAST) READ ABSTRACT |

How can Cisco cloud security accelerate cloud adoption? by Cisco Systems, Inc.

October 2012 - (Free Research)
Cloud computing is quickly becoming a popular solution for customers. Consult this study to learn more about why security is one of the top barriers in regards to cloud computing. Uncover some of the risks and concerns you can face by implementing cloud computing in your enterprise. 
(WHITE PAPER) READ ABSTRACT |

Forrester Report: The Total Economic Impact™ Of The Cisco Unified Computing System by Cisco Systems, Inc.

January 2012 - (Free Research)
This white paper quantifies the advantages of unified computing and presents key findings from interviews with organizations who implemented it. Discover the savings you can expect across several key categories and determine whether this IT model is right for your organization 
(WHITE PAPER) READ ABSTRACT |

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