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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more...
>> Discover more offerings from SAP America, Inc..

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM by inContact

October 11, 2010 - (Free Research)
This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results. 
(CASE STUDY) READ ABSTRACT |

E-Book: The Executive’s Guide to Contact Center Technology Planning by inContact

May 12, 2010 - (Free Research)
In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology. 
(EBOOK)

Hilton Reservations Worldwide by Aspect

March 2008 - (Free Research)
Since implementing the workforce management capabilities, HRW has seen data accuracy go from within ten percent of actual to within three percent of actual due to Aspect eWorkforce Management. 
(CASE STUDY) READ ABSTRACT |

SIP contact centers: Key benefits and potential challenges by SearchSecurity.com

February 2012 - (Free Research)
Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com. 
(EGUIDE) READ ABSTRACT |

VW Credit, Inc. by Aspect

March 2008 - (Free Research)
Implementing Aspect eWorkforce Management and its Perform enhancement enabled VCI to optimize its agent performance by allowing better forecasting and more accurate planning, as well as more effective scheduling. 
(CASE STUDY) READ ABSTRACT |

Benefits of Cloud-Based Communications by Interactive Intelligence, Inc.

April 2012 - (Free Research)
This presentation transcript explores the options of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions and potential pain points, and get help deciding if the cloud is a good option for your organization. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations by CosmoCom, Inc.

January 2008 - (Free Research)
This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment. 
(WHITE PAPER) READ ABSTRACT |

Implementing a Telecommuting Program by Avaya Inc.

January 2008 - (Free Research)
This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented. 
(WHITE PAPER) READ ABSTRACT |

Roadmap for Implementing a Multi-Site IP Contact Center by Avaya Inc.

May 2008 - (Free Research)
Explore a three-part guide to identifying the potential presented by Internet Protocol (IP), building a business case for migration to IP and ultimately designing and implementing an IP infrastructure. 
(WHITE PAPER) READ ABSTRACT |

Finally, a Simple Way to Deploy a Customer Contact Center by Contactual (Now 8x8, Inc.)

February 2010 - (Free Research)
The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers. 
(WHITE PAPER) READ ABSTRACT |

NJ 2-1-1 Success Story by Five9

April 2013 - (Free Research)
Read this brief case study to learn how NJ-2-1-1 implemented a cloud-based virtual contact center that successfully handled over 90,000 calls when 2012's Hurricane Sandy hit. Read on to discover the benefits they are enjoying from this system. 
(CASE STUDY) READ ABSTRACT |

Executive Insight: Multi-Sourcing in the Call Center by inContact

February 2009 - (Free Research)
This paper examines how many executives are beginning to understand that cutting cost by outsourcing call center operations isn't always the best solution. Learn how "cheaper" often comes at the expense of "better". 
(WHITE PAPER) READ ABSTRACT |

Cloud Computing 101 by SearchDataCenter.com

October 2009 - (Free Research)
Tune into this podcast for expert insight into the impact of cloud computing on your IT infrastructure. Hear from cloud computing expert, Jeff Kaplan, as he explains the basic pressures driving cloud computing. Learn about Amazon's influence on the cloud market and discover the 3 elements that attract enterprises to the cloud. 
(PODCAST) READ ABSTRACT |

Webcast: Application Architectures for Cloud Computing Environments by SearchDataCenter.com

October 2011 - (Free Research)
In this webcast, Bernard Golden, CEO of cloud consulting firm HyperStratus, describes the key principles of application architectures in a cloud computing environment. He also discusses the limitations of running applications in the cloud, including application integration issues, software licensing and security. 
(VIDEO) READ ABSTRACT |

Cloud Computing Benefits and Tips for Moving to a Private Cloud by EMC Corporation

October 2013 - (Free Research)
Uncover a complete list of cloud computing benefits, as well as the best ways to move toward private cloud. 
(WHITE PAPER) READ ABSTRACT |

Desktop Engineering: High Performance Cluster Computing Survey by IBM

May 2014 - (Free Research)
An executive summary of the results of a survey conducted by Desktop Engineering to gauge its audience's familiarity with high performance cluster computing and its benefits. 
(WHITE PAPER) READ ABSTRACT |

Case Study: How cloud computing and Analytics enhance efficiency and the Wimbledon experience by IBM

December 2013 - (Free Research)
Consult this case study to uncover how the Wimbledon Tennis Championships utilized cloud computing to deliver their content to millions of eager fans around the world. 
(CASE STUDY) READ ABSTRACT |

Enabling Enterprise Mobility: Transform the Mobile Computing Environment by Hewlett-Packard Company

September 2011 - (Free Research)
Read this paper to uncover best practices for a three-step mobile management strategy that looks at: foundational enterprise-wide policies around security, privacy, and end-user computing; the collaboration infrastructure that  needs to be established; and the required end-to-end architectural decisions, application, and infrastructure models. 
(WHITE PAPER) READ ABSTRACT |

IT in Europe: Security in the Cloud by SearchSecurity.com

August 2011 - (Free Research)
Although cloud computing offers the ability to be flexible and agile at lower costs, many organisations are still hesitant to adopt because of one concern – security. This SearchSecurity.co.UK E-Zine explores the security challenges of cloud computing and offers expert advice for defending against the latest threats and mitigating risks. 
(EZINE) READ ABSTRACT |

Private Cloud Computing E-Zine Volume 1: Private cloud computing as a business strategy by SearchDataCenter.com

February 2011 - (Free Research)
While many enterprises have moved to the private cloud model, have they adopted it entirely, and what are the roadblocks to getting there? In this inaugural edition of our Cloud Computing e-zine, we explore company strategies for private cloud adoption, some of the benefits of this model, and the challenges of a true private cloud infrastructure. 
(EZINE) READ ABSTRACT |

Computer Weekly Buyers' Guide: Cloud Computing by SearchDataCenter.com

January 2011 - (Free Research)
This seven-page Buyer’s Guide to Cloud Computing by Computer Weekly journalists details the kinds of cloud offering that CIOs and senior IT professionals will need to take into account as they plan future outsourcing, hosting and application strategies. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Forrester Report: The Total Economic Impact™ Of The Cisco Unified Computing System by Cisco (E-mail this company)

January 2012 - (Free Research)
This white paper quantifies the advantages of unified computing and presents key findings from interviews with organizations who implemented it. Discover the savings you can expect across several key categories and determine whether this IT model is right for your organization. 
(WHITE PAPER) READ ABSTRACT |

Driving Innovation in the Banking Industry: Cutting Edge Computing Platforms Make a Difference by IBM

February 2014 - (Free Research)
Explore this informative white paper to find out how a fast, agile and resilient computing platform can propel your bank towards success. 
(WHITE PAPER) READ ABSTRACT |

A Storage Foundation to Meet the Demands of Cloud Computing by IBM

July 2014 - (Free Research)
Helping to provide an ideal storage foundation for public or private cloud environments, this storage solution includes capabilities for agility, flexibility, self-optimized performance, reliability and efficiency required to address diverse workloads and operating environments. 
(WHITE PAPER) READ ABSTRACT |

Cloud Computing for Midsize Business: Delivering Innovation and Efficiency by IBM

January 2011 - (Free Research)
Read this white paper as it discusses the benefits for midsized businesses to implement cloud computing such as reducing IT complexity and accelerating business value. 
(WHITE PAPER) READ ABSTRACT |

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