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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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How Savvy Technology Marketers Can Improve Results with an Intelligent Content Strategy by KnowledgeStorm, Inc (E-mail this company)

October 2005 - (Free Research)
The Internet enables prospects to search for you rather than the other way around. You must place expertly crafted content wherever prospects might be searching. Marketers are leveraging a new methodology called Intelligent Content Strategy to attract more prospects that are looking for their solutions. 
(WHITE PAPER) READ ABSTRACT |

Decision Matrix: Selecting an Enterprise Content Management Vendor (Competitor Focus) by EMC Corporation

May 2008 - (Free Research)
Due to demand from enterprises which want to invest in the most appropriate Content Management solution, Datamonitor has developed the ECM Decision Matrix and selection tool. 
(WHITE PAPER) READ ABSTRACT |

Transform Data Center Economics and Meet Dynamic Business Demands: The Business Case for HP BladeSystem Matrix by Red Hat and HP

April 2011 - (Free Research)
This paper is designed to help you understand the business case for HP BladeSystem Matrix, a converged infrastructure platform for delivering shared services. 
(WHITE PAPER) READ ABSTRACT |

HP CloudSystem Matrix Video Burst IT Capacity with HP CloudSystem Matrix by HP & Intel®

May 2012 - (Free Research)
This brief video provides important considerations and best practices for IT cloud adoption. View how your IT enterprise can leverage the cloud to achieve extra capacity, global reach and user transparency. 
(WEBCAST) READ ABSTRACT |

HP Matrix Operating Environment for a Converged Infrastructure by HP & Intel®

March 2011 - (Free Research)
This innovation primer details how your organization can respond instantly to business demands with shared-services infrastructure management. 
(WHITE PAPER) READ ABSTRACT |

HP BladeSystem Matrix: Delivering the Converged Infrastructure by HP & Intel®

September 2010 - (Free Research)
IT organizations that find server deployment complex and inefficient are looking at new options, such as HP's BladeSystem Matrix. Using this converged infrastructure approach, organizations can reduce acquisition costs for servers, storage and network infrastructure, while reducing total cost of ownership. 
(WHITE PAPER) READ ABSTRACT |

Simplifying Contact Center Technology by Oracle Corporation

August 2008 - (Free Research)
Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology. 
(WHITE PAPER) READ ABSTRACT |

Focus Research Series: Desktop and Application Delivery Landscape Report with All Profiles by Focus

April 2008 - (Free Research)
This excerpt of the Focus Landscape Research Series covers the drivers, trends, technical approaches and available solutions involved in evaluating and implementing desktop and application virtualization and delivery alternatives. 
(WHITE PAPER) READ ABSTRACT |

Contact Centers for Dummies by Avaya Inc.

November 2008 - (Free Research)
This guide provides a high-level approach to the different methodologies with lots of information not only on running contact centers, but also on implementing technology in contact centers in a profitable way. 
(BOOK) READ ABSTRACT |

Contact Center Consolidation by CosmoCom, Inc.

March 2008 - (Free Research)
Improving access to contact center resources is more challenging when agents are distributed across multiple locations. View this webcast for insight into Contact Center Consolidation. 
(BOOK) READ ABSTRACT |

Three Best Practices for Today's Profitable Contact Centers: Three Best Practices for Contributing to the Bottom Line by Avaya Inc.

July 2008 - (Free Research)
This white paper provides the three best practices for today's profitable contact centers. 
(WHITE PAPER) READ ABSTRACT |

Roadmap for Implementing a Multi-Site IP Contact Center by Avaya Inc.

May 2008 - (Free Research)
Explore a three-part guide to identifying the potential presented by Internet Protocol (IP), building a business case for migration to IP and ultimately designing and implementing an IP infrastructure. 
(WHITE PAPER) READ ABSTRACT |

Provision Infrastructure in minutes -- The Business Case for HP CloudSystem Matrix by HP & Intel®

August 2013 - (Free Research)
This white paper outlines the potential capital and operational cost benefits of deploying IaaS for your private and hybrid clouds. Realize how this strategy simplifies optimization and provisioning enabling you to better meet today's dynamic business demands. 
(WHITE PAPER) READ ABSTRACT |

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations by CosmoCom, Inc.

January 2008 - (Free Research)
This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment. 
(WHITE PAPER) READ ABSTRACT |

Contact Center Costs: The Case for Telecommuting Agents by Avaya Inc.

April 2008 - (Free Research)
This white paper addresses high labor costs that are inevitable with contact centers and how a telecommuting or home agent program can greatly reduce your labor cost while increasing productivity of your contact center. 
(WHITE PAPER) READ ABSTRACT |

Command your Infrastructure Like a Visionary: HP Integrity Servers Deliver the First Mission-Critical Converged Infrastructure by HP & Intel®

May 2010 - (Free Research)
Blade Scale architecture is anchored by the world’s first mission-critical converged infrastructure and serves up a unified blade architecture from x86 to HP Superdome, always-on resiliency, FlexFabric, Matrix Operating Environment and others. This white paper provides the inside information you need. 
(WHITE PAPER) READ ABSTRACT |

BI: Drive competitive advantage with high-quality data by IBM

January 2012 - (Free Research)
Find out how to overcome the business intelligence initiative challenge of low-quality data in this expert e-guide with strategies such as translation matrix entries and historical data scrubbing. 
(EGUIDE) READ ABSTRACT |

Oracle PeopleSoft CRM Integration into the Contact Center by AMC Technology

May 2008 - (Free Research)
This technical integration brief explains how the PeopleSoft CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC. 
(WHITE PAPER) READ ABSTRACT |

Addressing Common Contact Center and Enterprise Business Issues with Speech Analytics by Verint Systems

April 2008 - (Free Research)
As a solution to contact center issues, this paper suggests Speech analytics, which gives organizations the ability tap into existing recorded customer interactions to gain actionable intelligence for improving business performance. 
(WHITE PAPER) READ ABSTRACT |

The Intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction by Genesys

March 2008 - (Free Research)
Download the new business paper, The intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction and discover how your contact center can actually anticipate customers' needs and allow them to control the interaction. 
(WHITE PAPER) READ ABSTRACT |

International Cruise & Excursions, Inc. by Aspect

January 2008 - (Free Research)
ICE contact center staff had been using Excel spreadsheets to schedule agents, which was an inefficient and difficult practice, Since the agents are the primary drivers of the company's sales. 
(CASE STUDY) READ ABSTRACT |

Genesys Global Consumer Survey - 2007 by Genesys

March 2008 - (Free Research)
This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations. 
(WHITE PAPER) READ ABSTRACT |

McKesson streamlines IT with HP CloudSystem Matrix by HP & Intel®

August 2013 - (Free Research)
Follow this case study to hear from McKesson, a leading healthcare company, as they share their experience moving to a converged infrastructure for their next-gen cloud environment. Discover the business and IT benefits they achieved. 
(CASE STUDY) READ ABSTRACT |

HP CloudSystem Matrix: Build and manage your laaS by HP & Intel®

May 2013 - (Free Research)
This white paper examines the first steps for implementing infrastructure as a service for private or hybrid cloud deployment. Learn more about the features and benefits of a cloud platform that can support your efforts as you build and manage your IaaS environment. 
(WHITE PAPER) READ ABSTRACT |

VMware vSphere 5 on Dell PowerEdge and Storage Systems: Compatibility Matrix by Dell and VMware

July 2011 - (Free Research)
Find out which Dell-supported systems and storage arrays are compatible with VMware ESXi 5. 
(WHITE PAPER) READ ABSTRACT |

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