IP Phone 7900 by Cisco Systems, Inc. The new suite of evolutionary Cisco Unified IP Phones, Cisco Unified IP Phone 7975G, 7965G, 7945G, 7962G, and 7942G models, have Advanced Media endpoints, which create an more... >> Discover more offerings from Cisco Systems, Inc.
		Customer Support Solution by Extraview Corporation. As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer more... >> Discover more offerings from Extraview Corporation.
		TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..

The Multi-Channel Call Center Agent - Reality or Myth? - an AberdeenGroup Report sponsored by Astute Solutions by Astute Solutions (E-mail this company) April 2007 - (Free Research) Read how AberdeenGroup's research, which represents a strong cross-section of industry, clearly shows that Best-in-Class companies are moving to multiple channel agent support. To achieve this, companies should look at implementing the recommendations found in this white paper. (ANALYST REPORT) READ ABSTRACT |

Simplifying Contact Center Technology by Oracle Corporation. August 2008 - (Free Research) Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology. (WHITE PAPER) READ ABSTRACT |

The ECHO™ - Avaya Connection: ECHO™, and How It Interacts with Avaya’s Telephony Solutions by Teleformix. July 2008 - (Free Research) Read this paper to learn how Teleformix's ECHO™ digital recording solution integrates seamlessly with Avaya’s telephony systems, providing your company with a crucial customer service tool - quality assurance recording. (WHITE PAPER) READ ABSTRACT |

The ECHO™ - Cisco Connection: ECHO™, and How It Interacts with Cisco's CallManager by Teleformix. July 2008 - (Free Research) Read this paper to learn how ECHO's direct digital integration with Cisco's VoIP network enables the pooling of voice VLAN ports through SPAN or RSPAN. (WHITE PAPER) READ ABSTRACT |

Video Telephony: Completing the Picture of Unified Communications Effectiveness by TANDBERG. July 2008 - (Free Research) Unified communications (UC) is a term that has been heralded in the telephony and network markets as the IT architecture that will streamline business processes and break down the distinct silos of communications within the enterprise. (WHITE PAPER) READ ABSTRACT |

The Total Economic Impact™ Of Avaya IP Telephony Solutions Within A Branch Environment by Avaya, Inc June 2008 - (Free Research) The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Avaya IP Telephony solutions specifically for the branch environment within their organizations. (WHITE PAPER) READ ABSTRACT |

Making the most of OSS and service provider CRM by Pitney Bowes Group 1 Software June 2008 - (Free Research) In this webcast, expert Jeffrey Paul Cotrupe will address how service providers can improve customer relationship management (CRM) by integrating it with other operations and business support systems (OSS/BSS). (ANALYST REPORT) READ ABSTRACT |

TEM for IP Readiness by AnchorPoint. August 2008 - (Free Research) AnchorPoint TEM solutions provide a business process foundation for companies to systematically prioritize, address and assess their telecom spend – and apply the technologies and services that will yield the highest ROI. (CASE STUDY) READ ABSTRACT |

Voice over IP/Telephony - Out-of-Band Management Products by Avocent Help Vonage Manage Remote, Lights-Out Data Centers by Avocent. February 2008 - (Free Research) Vonage is a pioneer in the broadband phone industry, helping to set the standard for pricing, features, call quality and reliability for the Voice over Internet Protocol (VoIP) category. To support its product offerings, read how out... (CASE STUDY) READ ABSTRACT |

The Real Value of Network Visibility by Solera Networks June 2008 - (Free Research) This report is a roadmap for organizations that are striving to accomplish their business goals by developing capabilities and deploying technology solutions for network monitoring, analytics, and simulation. (WHITE PAPER) READ ABSTRACT |

A Roadmap for Deploying Converged Networks by Avaya, Inc June 2008 - (Free Research) There is an unstoppable movement on the part of network organizations to deploy IP Telephony. This white paper reviews important consideration when deploying a converged network focusing on IP vs TDM technology, IP Readiness, Network Design, Implementation and on going management. (WHITE PAPER) READ ABSTRACT |

SCOPIA Connector for IBM Lotus Sametime by RADVISION June 2008 - (Free Research) RADVISION’s SCOPIA Conferencing Platform with SCOPIA Desktop brings advanced conferencing capability to IBM’s next generation unified communications enhancing the instant messaging and conferencing capabilities of Lotus Sametime. (WHITE PAPER) READ ABSTRACT |

Canadian Airport Reaps the Benefits of Truly Unified Communications by Hewlett-Packard Company June 2007 - (Free Research) In this case study learn how Halifax International Airport Authority, one of Canada's largest airports, developed and integrated a unified communications solution that created flexibility and efficiency for how their terminal space is utilities. (WHITE PAPER) READ ABSTRACT |

Guide to Managing VoIP Performance in Converged Networks: Will Your Network be Able to Cope? by NetScout Systems, Inc. June 2008 - (Free Research) This white paper describes how to best plan for a successful implementation and optimal performance for applications across the board. (WHITE PAPER) READ ABSTRACT |

IP Telephony: Accurately Measuring the Total Cost of Ownership in the Branch Environment by Avaya, Inc June 2008 - (Free Research) As technical barriers are eliminated and more organizations begin to adopt Internet protocol–based telephony, companies are finding there are demonstrable, real-world total cost of ownership (TCO) advantages associated with implementing IPT solutions. (WHITE PAPER) READ ABSTRACT |

Fax over IP (FoIP): What is the Right Way to Implement it for Your Organization by Captaris February 2008 - (Free Research) This paper provides pragmatic advice to organizations who are looking for a migration strategy for fax, given their transition to voice over IP (VoIP). (WHITE PAPER) READ ABSTRACT |

The Business Case for Enterprise VoIP by Intel Corporation. January 2008 - (Free Research) This white paper reviews a recent study which integrated voice over Internet protocol (VoIP) into the production enterprise environment, giving employees an opportunity to experience benefits VoIP and unified messaging bring to the workplace. (WHITE PAPER) READ ABSTRACT |

Video: BlackBerry Primer - Getting Telephony Managers up to Speed on the Industry's Leading Wireless Platform by BlackBerry June 2008 - (Free Research) With BlackBerry® now offering a WLAN solution for the "Corridor Warrior", telephony / network infrastructure managers are now having to play catch up. (WEBCAST) READ ABSTRACT |

Adaptive Network Architecture by Hewlett-Packard Company June 2008 - (Free Research) Networks today need the capacity and flexibility to create rapid yet secure infrastructure access for partners, customers. Read this white paper and learn a new adaptive networking approach. (WHITE PAPER) READ ABSTRACT |

CA E-Guide: VoIP Management Tool Kit by Computer Associates (CA) July 2008 - (Free Research) View this expert E-Guide and learn about the tools and strategies needed to guarantee a complete management solution for VoIP systems. (WHITE PAPER) READ ABSTRACT |

Iskratel Case Study: Automating Source Code Analysis for Greater Software Quality by Klocwork. April 2008 - (Free Research) This white paper discusses the benefits associated with automated source code analysis for improved software quality and greater protection against risk and security vulnerabilities. (CASE STUDY) READ ABSTRACT |

The SIP High Availability and Reliability Paradigm by F5 Networks (E-mail this company) November 2007 - (Free Research) Since its inception, Session Initiation Protocol has revolutionized the way people communicate using converged services. SIP provides the framework for delivering voice, video, data, and wireless services seamlessly and transparently over a common network. This paper discusses techniques of designing and building reliable SIP networks. (WHITE PAPER) READ ABSTRACT |

Optimizing WAN Performance for the Global Enterprise by Intel Corporation. January 2008 - (Free Research) WAN performance is critical to enterprise business around the globe. Read this white paper to learn the latest WAN optimization technologies, market products available for optimizations and analyst recommended WAN best practices. (WHITE PAPER) READ ABSTRACT |

SCOPIA® Desktop by RADVISION August 2008 - (Free Research) SCOPIA Desktop's built- in firewall traversal ensures call connectivity regardless of your partner's firewall configuration. (WHITE PAPER) READ ABSTRACT |

SCOPIA Desktop: Detailed Product Description by RADVISION June 2008 - (Free Research) SCOPIA Desktop provides the capability to easily connect remote employees, external partners, prospects, etc. to your existing video conferencing network; extending the room system deployment beyond the room. (WHITE PAPER) READ ABSTRACT |

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