IP Phone 7900 by Cisco Systems, Inc. The new suite of evolutionary Cisco Unified IP Phones, Cisco Unified IP Phone 7975G, 7965G, 7945G, 7962G, and 7942G models, have Advanced Media endpoints, which create an more... >> Discover more offerings from Cisco Systems, Inc.
		Aldon Lifecycle Manager (System i Edition) by Aldon.. US and Canadian Enterprises - Aldon Lifecycle Manager for iSeries is an iSeries (AS/400) change management system designed to bring control, automation, tools and information more... >> Discover more offerings from Aldon..
		BIG-IP Local Traffic Manager by F5 Networks. The BIG-IP® Local Traffic Manager is an application delivery networking system that provides the most intelligent and adaptable solution to secure, optimize, and deliver applications, more... >> Discover more offerings from F5 Networks.

The Multi-Channel Call Center Agent - Reality or Myth? - an AberdeenGroup Report sponsored by Astute Solutions by Astute Solutions (E-mail this company) April 2007 - (Free Research) Read how AberdeenGroup's research, which represents a strong cross-section of industry, clearly shows that Best-in-Class companies are moving to multiple channel agent support. To achieve this, companies should look at implementing the recommendations found in this white paper.  (ANALYST REPORT) READ ABSTRACT | GO TO ANALYST REPORT

Identifying Who Can Be Saved and Who Will Be Driven Away by Retention Activity: Using Uplift Modeling to Reduce Churn in Mobile Telephony by Portrait Software. October 2008 - (Free Research) The adoption of uplift modeling requires operators to embrace fully the use of systematically randomized control groups, and commits them to using sophisticated, modern uplift modeling methods.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

IP Phone Applications Provide a Recipe for Success - An Article from IQ Magazine by Cisco Systems, Inc November 2008 - (Free Research) Read this paper to learn how, a Subway sandwich franchisee used network applications on IP phones to increase efficiency and motivate employees. Discover how a new card management and staffing outcall applications alone saved about $500,000 the first year.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Helpdesk Managed Services - Maximize End-User Satisfaction for Enterprises by ABS Associates Inc. Providing quality helpdesk, desktop, and networking support and services is the heart of ABS' business. By rendering quick, responsive answers to your IT challenges, ABS will have a positive impact on the overall productivity of your organization.  (SERVICE) GO TO DETAILED REPORT

Wireless LAN as the Primary Network by Intel Corporation. February 2008 - (Free Research) Read this white paper to learn about a solution that uses unified network architecture where wireless becomes the primary network access method for data, voice and video.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

How to Approach IPTV Solution Integration - A Framework on Lessons Learned by Alcatel Lucent August 2008 - (Free Research) This paper describes how to perform IPTV solution integration, blending end-to-end IPTV component technical knowledge with a strong business-focused approach to create closely integrated work packages.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Enterprise telephony: IP PBX vs. UC software by SearchUnifiedCommunications.com September 2008 - (Free Research) In this video interview, Burton Group Senior Consultant Ken Agress will examine how UC software is challenging the traditional IP-PBX and how telephony fits in the market evolution of unified communications.  (VIDEOCAST) READ ABSTRACT | GO TO VIDEOCAST

The Total Economic Impact™ Of Avaya IP Telephony Solutions Within A Branch Environment by Avaya, Inc June 2008 - (Free Research) The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Avaya IP Telephony solutions specifically for the branch environment within their organizations.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Lumber Company Cuts Customer Delays down to Size by Cisco Systems, Inc February 2008 - (Free Research) In this case study, Mountain Lumber Company streamlined their customer and employee communications with a Cisco Unified Communications system. They have also eliminated the need for a separate intercom system. Read this study to learn more.  (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Canadian Airport Reaps the Benefits of Truly Unified Communications by Hewlett-Packard Company June 2007 - (Free Research) In this case study learn how Halifax International Airport Authority, one of Canada's largest airports, developed and integrated a unified communications solution that created flexibility and efficiency for how their terminal space is utilities.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Video Telephony: Completing the Picture of Unified Communications Effectiveness by TANDBERG. July 2008 - (Free Research) Unified communications (UC) is a term that has been heralded in the telephony and network markets as the IT architecture that will streamline business processes and break down the distinct silos of communications within the enterprise.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Cisco 2800 Series by Cisco Systems, Inc The Cisco 2800 Series features the ability to deliver multiple high-quality simultaneous services at wire speed up to multiple T1/E1/xDSL connections.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

IP Telephony: Accurately Measuring the Total Cost of Ownership in the Branch Environment by Avaya, Inc June 2008 - (Free Research) As technical barriers are eliminated and more organizations begin to adopt Internet protocol–based telephony, companies are finding there are demonstrable, real-world total cost of ownership (TCO) advantages associated with implementing IPT solutions.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Enhance your phone system and Simplify IT with Dell and Microsoft Unified Communications by Dell, Inc August 2008 - (Free Research) In this webcast learn about the identity and presence factors of Microsoft Unified Communications and how these factors control the future of communications and how to track them.  (WEBCAST) READ ABSTRACT | GO TO WEBCAST

IT Briefing: Integrating Microsoft Unified Communications with Current Phone Systems by Dell, Inc September 2008 - (Free Research) This document discusses how a company can integrate Microsoft’s Unified Communication (UC) services with their existing telephony system.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc The Cisco Secure Wireless Office Solution consolidates all network requirements into a complete, reliable wired and wireless infrastructure.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Reinventing the Telephone by AT&T Corp September 2008 - (Free Research) According to this article, VoIP will probably join the elite roster of true breakthroughs, along with personal computers, electronic mail and, more recently, wireless communication.  (WHITE PAPER) GO TO WHITE PAPER

A Guide to Diagnosing .Net Application Errors by AVIcode, Inc January 2008 - (Free Research) This white paper offers a guide for effectively diagnosing .Net application health problems, code failures and performance bottlenecks.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Magic Quadrant for Managed and Professional Network Service Providers, North America by Dimension Data. August 2008 - (Free Research) This document is a guide for midsize businesses and large companies to identify and evaluate vendors that deliver IT services in support of connectivity and communications infrastructure.  (ANALYST REPORT) READ ABSTRACT | GO TO ANALYST REPORT

Voice over IP/Telephony - Out-of-Band Management Products by Avocent Help Vonage Manage Remote, Lights-Out Data Centers by Avocent. February 2008 - (Free Research) Vonage is a pioneer in the broadband phone industry, helping to set the standard for pricing, features, call quality and reliability for the Voice over Internet Protocol (VoIP) category. To support its product offerings, read how out...  (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

ePowerCenter - Customer Relationship Management and Interaction Solution by Astute Solutions (E-mail this company) ePowerCenter is an award-winning CRM customer service and support, contact center automation, and interaction management solution designed to address the unique needs of consumer-focused companies and their contact centers. It is behind high-impact technical and business results at Global 1000 companies across numerous vertical markets.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

TEM for IP Readiness by AnchorPoint. August 2008 - (Free Research) AnchorPoint TEM solutions provide a business process foundation for companies to systematically prioritize, address and assess their telecom spend – and apply the technologies and services that will yield the highest ROI.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Consulting Methodologies -- Project Management by Info-Tech Research October 2003 - (Paid) Most projects are initiated to achieve "mission-critical" business goals. On average, nearly 50 percent of these projects fail to meet objectives. This level of failure is unacceptable. Ensuring that you have a sound project management system in place is essential in order to obtain your desired results.  (ANALYST REPORT) READ ABSTRACT | GO TO ANALYST REPORT

Adaptive Network Architecture by Hewlett-Packard Company June 2008 - (Free Research) Networks today need the capacity and flexibility to create rapid yet secure infrastructure access for partners, customers. Read this white paper and learn a new adaptive networking approach.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Turning IP Communications into a Bankable Business Asset by Cisco Systems, Inc February 2008 - (Free Research) In this case study learn how a few attorneys decided to form a new Houston law. They saw it as an opportunity to build a practice using the latest technologies. Discover how they turned IP Communications into a bankable business asset.  (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

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