IP Phone 7900 by Cisco Systems, Inc. The new suite of evolutionary Cisco Unified IP Phones, Cisco Unified IP Phone 7975G, 7965G, 7945G, 7962G, and 7942G models, have Advanced Media endpoints, which create an more... >> Discover more offerings from Cisco Systems, Inc.
		BIG-IP Local Traffic Manager by F5 Networks. The BIG-IP® Local Traffic Manager is an application delivery networking system that provides the most intelligent and adaptable solution to secure, optimize, and deliver applications, more... >> Discover more offerings from F5 Networks.
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..

The Multi-Channel Call Center Agent - Reality or Myth? - an AberdeenGroup Report sponsored by Astute Solutions by Astute Solutions (E-mail this company) April 2007 - (Free Research) Read how AberdeenGroup's research, which represents a strong cross-section of industry, clearly shows that Best-in-Class companies are moving to multiple channel agent support. To achieve this, companies should look at implementing the recommendations found in this white paper.  (ANALYST REPORT) READ ABSTRACT | GO TO ANALYST REPORT

IFS Applications - Supply Chain Management by IFS Increase your margins by controlling your costs and turn your strategy into reality. Our supply chain management software will enable you to master the three key disciplines of cost, availability and quality.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

IT Briefing: Integrating Microsoft Unified Communications with Current Phone Systems by Dell, Inc September 2008 - (Free Research) This document discusses how a company can integrate Microsoft’s Unified Communication (UC) services with their existing telephony system.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Lumber Company Cuts Customer Delays down to Size by Cisco Systems, Inc February 2008 - (Free Research) In this case study, Mountain Lumber Company streamlined their customer and employee communications with a Cisco Unified Communications system. They have also eliminated the need for a separate intercom system. Read this study to learn more.  (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

The Total Economic Impact™ Of Avaya IP Telephony Solutions Within A Branch Environment by Avaya, Inc June 2008 - (Free Research) The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Avaya IP Telephony solutions specifically for the branch environment within their organizations.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Enhance your phone system and Simplify IT with Dell and Microsoft Unified Communications by Dell, Inc August 2008 - (Free Research) In this webcast learn about the identity and presence factors of Microsoft Unified Communications and how these factors control the future of communications and how to track them.  (WEBCAST) READ ABSTRACT | GO TO WEBCAST

KEYNOTE: Successful UC integration: Picking the path to adoption by SearchUnifiedCommunications.com September 2008 - (Free Research) In this webcast, expert Blair Pleasant will discuss four UC deployment models that will help companies realize UC's value proposition -- whether they're looking to do small pilot program or deeply integrate UC into business processes across the board.  (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Canadian Airport Reaps the Benefits of Truly Unified Communications by Hewlett-Packard Company June 2007 - (Free Research) In this case study learn how Halifax International Airport Authority, one of Canada's largest airports, developed and integrated a unified communications solution that created flexibility and efficiency for how their terminal space is utilities.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

How Should an Enterprise Move towards Unified Communications? by Avaya, Inc July 2008 - (Free Research) Avaya moves customers toward Unified Communications to support complex and flexible work environments. The consultative process begins with a business assessment to understand the communication patterns, and to see where business processes slow down.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Adaptive Network Architecture by Hewlett-Packard Company June 2008 - (Free Research) Networks today need the capacity and flexibility to create rapid yet secure infrastructure access for partners, customers. Read this white paper and learn a new adaptive networking approach.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Choosing the Best CRM for Your Organization by Oracle Corporation. August 2008 - (Free Research) Explore four Customer Relationship Management (CRM) deployment scenarios and how to choose a CRM solution that will best meet your company's needs today and support your business as it grows and evolves.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

The Guide to IT Search by Splunk September 2008 - (Free Research) This Guide to IT Search is your first step to choosing an IT Search solution. In it, you’ll find questions to ask yourself before deciding on criteria and priorities. Whatever the scale of your infrastructure, whatever your budget, we can help  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Epicor for Distribution - Enterprise and Mid-Market Distribution Management by Epicor Software Corporation. Designed for the unique needs of large and mid-market distributors, Epicor for Distribution streamlines all of your core distribution processes. It gives you an integrated platform for sales, CRM, supply chain, logistics, financials and reporting - a single point of visibility and control of the processes of a profitable distribution chain.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Managing Application Performance by Understanding Applications by Shunra Software July 2008 - (Free Research) This paper describe how IT organizations can use WAN emulation tools to improve the performance of applications, plan for change and improve the relationship between the application groups and the network group.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Data Integration Solution - Rapid Implementations by Infosolve Technologies Inc. Utilize an integrated solution that combines all the key components critical for a successful data integration implementation. Explore cutting edge best practices that can lead to a highly standardized approach to all stages of implementation.  (SERVICE) GO TO DETAILED REPORT

Streamlining Marketing Management and Processes, a Merrill Lynch Success Story by Aprimo, Inc. June 2008 - (Free Research) This 2002 case study details Merrill Lynch’s GPC Marketing team that successfully implemented Aprimo’s Planning & Financial Management solution to better manage their $100 million-plus marketing spend.  (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Advanced Professional Services Automation / Project Portfolio Management by Unanet Technologies (E-mail this company) Unanet PSA/PPM software is an earned value management system that improves resource scheduling and forecasting, project management, project portfolio management, project accounting, timesheets and expense reports for government contractor, professional services, advanced technology, and Fortune 100 internal services organizations.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Podcast: Is your infrastructure ready for Unified Communications? by Hewlett-Packard Company June 2008 - (Free Research) Join us for this informative Podcast in which HP Unified Communications Portfolio Manager George Stiglich takes a closer look at what's involved in making sure your infrastructure meets the basic requirements.  (PODCAST) READ ABSTRACT | GO TO PODCAST

The Dollars and Sense of Web Identity Management: How Saas Cuts the High Costs of Web Access and SSO by 75% by Symplified August 2008 - (Free Research) This whitepaper presented by Symplified, shows the compelling Software as a Service (SaaS) Total Cost of Ownership (TCO) advantages over software, driving identity lifecycle costs down by more than 75% based on real-world data. Read this paper to learn more.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Telecom Expense Management: A Valuable Solution for an Economic Slowdown by AnchorPoint. August 2008 - (Free Research) Read this paper to learn how executing an effective Telecom Expense Management (TEM) strategy can achieve two objectives with one solution – reduce telecom vendor expenses and increase the operating efficiency of your staff.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

IP Phone Applications Provide a Recipe for Success - An Article from IQ Magazine by Cisco Systems, Inc November 2008 - (Free Research) Read this paper to learn how, a Subway sandwich franchisee used network applications on IP phones to increase efficiency and motivate employees. Discover how a new card management and staffing outcall applications alone saved about $500,000 the first year.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

ERP for Service Organizations by Epicor Software Corporation. Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations. It streamlines every aspect of your business -- from bid management to engagement delivery, from resource management to project accounting and portfolio management.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Understanding the top business intelligence data integration techniques by SyncSort August 2008 - (Free Research) In this expert podcast, learn how to make BI data as accurate, current and complete as possible -- so your BI system can truly support your business.  (PODCAST) READ ABSTRACT | GO TO PODCAST

Best Practices: Effective Planning for SAP NetWeaver Upgrades by HyPerformix July 2008 - (Free Research) This document discusses key factors for effectively planning, reducing costs and most importantly minimizing the risk of your SAP NetWeaver Upgrade.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Extend the Value of IBM Lotus Applications with Avaya Unified Communications by Avaya, Inc June 2008 - (Free Research) Enterprise’s who have based their collaboration application strategies on IBM collaboration applications can voice enable them with Avaya to create the seamless ability to “click-to-communicate”  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

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