InfoTrends White Paper: Speeding Your Business Processes: Making Transactional Content Readily Available by IBM.. In this white paper, InfoTrends examines the business and technological requirements needed to make critical business transactional content readily available, posing IBM's more... >> Discover more offerings from IBM..
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The Multi-Channel Call Center Agent - Reality or Myth? - an AberdeenGroup Report sponsored by Astute Solutions by Astute Solutions (E-mail this company) April 2007 - (Free Research) Read how AberdeenGroup's research, which represents a strong cross-section of industry, clearly shows that Best-in-Class companies are moving to multiple channel agent support. To achieve this, companies should look at implementing the recommendations found in this white paper.  (ANALYST REPORT) READ ABSTRACT | GO TO ANALYST REPORT

The Total Economic Impact™ Of Avaya IP Telephony Solutions Within A Branch Environment by Avaya, Inc June 2008 - (Free Research) The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Avaya IP Telephony solutions specifically for the branch environment within their organizations.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Canadian Airport Reaps the Benefits of Truly Unified Communications by Hewlett-Packard Company June 2007 - (Free Research) In this case study learn how Halifax International Airport Authority, one of Canada's largest airports, developed and integrated a unified communications solution that created flexibility and efficiency for how their terminal space is utilities.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

E-Guide: Top Data Center Trends and Technologies in 2008 - Data Center Consolidation, Green IT and More by Mazu Networks. August 2008 - (Free Research) This E-Guide highlights Gartner’s new data center disruptive technologies of 2008, market trend and successful data center consolidation case studies to guide through the long and costly consolidation process.  (E-LEARNING TUTORIAL) READ ABSTRACT | GO TO E-LEARNING TUTORIAL

Lumber Company Cuts Customer Delays down to Size by Cisco Systems, Inc February 2008 - (Free Research) In this case study, Mountain Lumber Company streamlined their customer and employee communications with a Cisco Unified Communications system. They have also eliminated the need for a separate intercom system. Read this study to learn more.  (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Lion Nathan Distills Powerful Business Advantages with HP and Microsoft Unified Communications Solutions by Hewlett-Packard Company June 2008 - (Free Research) In this case study learn how Lion Nathan improved communication efficiency, achieved greater productivity, enhanced return on investment (ROI), and streamlined collaboration by unified and integrated communication and collaboration systems.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

The Business Case for Enterprise VoIP by Intel Corporation. January 2008 - (Free Research) This white paper reviews a recent study which integrated voice over Internet protocol (VoIP) into the production enterprise environment, giving employees an opportunity to experience benefits VoIP and unified messaging bring to the workplace.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Improving Productivity with Maintenance Management Software, A Case Study by Thinkage Ltd. March 2008 - (Free Research) Learn how one company is able to keep track of everything that workers need to know using maintenance management software, from scheduling preventative maintenance down to tracking call-backs on equipment.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Improving Facilities Maintenance Management, a Case Study by Thinkage Ltd. March 2008 - (Free Research) Learn how the company that manages the Seahawks complex uses a CMMS system that covers all aspects of facilities management, from cleaning to repairs to preventive maintenance.  (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

MS Dynamics NAV Case Study: Business Management System Fuels Growth by Microsoft Dynamics. September 2008 - (Free Research) Hoss Equipment Company tailored a Microsoft Dynamics solution to help increase tremendous worker productivity across sales, operations, and management. Read this case study for all the details.  (WHITE PAPER) GO TO WHITE PAPER

ePowerCenter - Customer Relationship Management and Interaction Solution by Astute Solutions (E-mail this company) ePowerCenter is an award-winning CRM customer service and support, contact center automation, and interaction management solution designed to address the unique needs of consumer-focused companies and their contact centers. It is behind high-impact technical and business results at Global 1000 companies across numerous vertical markets.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Business Rule Management Systems and Financial Services: Equifax as a Case Study by ILOG Inc April 2008 - (Free Research) This case study examines Equifax's process of implementing a Business Rule Management System (BRMS) and the lessons learned. It provides readers with an understanding of BRMS as well best practices should they choose to implement a BRMS.  (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Turning IP Communications into a Bankable Business Asset by Cisco Systems, Inc February 2008 - (Free Research) In this case study learn how a few attorneys decided to form a new Houston law. They saw it as an opportunity to build a practice using the latest technologies. Discover how they turned IP Communications into a bankable business asset.  (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Case Study - NASA Federal Credit Union Discovers Online Data Backup by i365, A Seagate Company March 2008 - (Free Research) In order to reduce the time, cost and risk of using tape backup, NASA Federal Credit Union switched to using online backup solutions. Read this case study to learn why they chose the route they did and how they reaped the benefits from their decision.  (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Case Study - How One Law Firm Reaped the Benefits of Online Backup by i365, A Seagate Company March 2008 - (Free Research) Organizations are now beginning to realize that solely using tape-based backup is not cutting it anymore. Read this case study to learn how one law firm ended their tape challenges and switched to online backup to significantly improve their operat…  (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Case Study: CME Group Achieves Outstanding Throughput and Response Time with HP Integrity NonStop Platform by Hewlett-Packard Company September 2008 - (Free Research) In this case study learn how a CME/Chicago Board of Trade Company, ensured 24x7 availability and optimal performance of business-critical Globex trading system with HP Integrity NonStop Platform.  (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Storage Networking Case Study: How Cisco IT Uses a SAN to Automate the Legal Discovery Process by Cisco Systems, Inc October 2008 - (Free Research) This case study describes Cisco IT’s internal deployment of a storage area network (SAN) within the Cisco network, a leading-edge enterprise environment that is one of the largest and most complex in the world.  (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

NetApp Technical Case Study: Using SAN with VMware to Facilitate Storage and Server Consolidation by NetApp March 2008 - (Free Research) This technical case study reviews how the combination of VMware software and NetApp storage solutions provide significant advantages for companies consolidating servers and storage to reduce costs and increase operational efficiency.  (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Case Study: Using Innovative Solutions to Simplify Storage by Hewlett-Packard Company April 2008 - (Free Research) This white paper presents a case study on how one leading IT services provider was able to improve storage performance, flexibility, and reliability while reducing costs and protecting data by using a virtualized SAN infrastructure and other backup methods.  (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Video Case Study - Accounting Firm Migrates for Better Storage Solutions by i365, A Seagate Company March 2008 - (Free Research) For Dixon Hughes, a large CPA firm, having complete security over their client's data is critical. View this Webcast to learn about the solutions this firm chose to help them efficiently protect their client's information and meet compl…  (VIDEOCAST) READ ABSTRACT | GO TO VIDEOCAST

ShopVue Case Study by Casco Development, Inc September 2008 - (Free Research) This case study is based on a leading, Midwestern manufacturer of dental instruments who was in need of a new Enterprise Resource Production system. Learn how Casco’s ShopVue, was their solution because it is designed specifically for manufacturers.  (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Case Study: How Avocent Manages Global Operations by Avocent. February 2008 - (Free Research) Read this white paper to learn how to address the challenges of managing IT for a global company and how to become more responsive, more cost-effective, and more productive.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Case Study: Ennis Knupp + Associates by ABS Associates Inc. August 2008 - (Free Research) This case study details how one company addressed unsatisfactory support from its service provider by partnering with ABS.  (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Gartner Toolkit Case Study: Successful PC Life Cycle Management Implementation by matrix 42 June 2008 - (Free Research) The company took the desktop refresh as an opportunity to review its PC life cycle management tools and processes and selected Empirum from matrix42 for inventory, license management, software/patch distribution and client backup.  (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

New Case Study: Protecting Mission Critical HR Applications by Third Brigade January 2008 - (Free Research) This case study shows you how to create a centralized security management console and flexibly customize, deploy and manage appropriate host-based intrusion protection across multiple tiers of your company's applications.  (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

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