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Legacy Tools: Not Built for Today's Helpdesk by LogMeIn, Inc. September 16, 2009 - (Free Research) This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs.  (WHITE PAPER) READ ABSTRACT |

WorkplaceControl for Notes by AedifiComm November 05, 2009 - (Free Research) Migration, Consolidation, Upgrade or just to simplify the helpdesk support, WorkplaceControl is the ultimate tool to assist you with any project or issue concerning the Lotus Notes client.  (TRIAL SOFTWARE) READ ABSTRACT |

Midmark Aims for Excellence with Efficient Products and Support by LogMeIn, Inc. September 16, 2009 - (Free Research) Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC's, Macs and smartphones.  (CASE STUDY) READ ABSTRACT |

SharePoint Customization Best Practices by Global Knowledge December 2008 - (Free Research) This white paper explores how to change some of the default user experiences by customizing elements of both the Look and Feel and the site Navigation. Many additional "out of the box" customization elements are available.  (WHITE PAPER) READ ABSTRACT |

Numara Track It! - Change Management Webinar by Numara Software June 2009 - (Free Research) The Numara Track It! helpdesk/ asset management solution offers a fully integrated “Change Management” module that provides flexibility for seamless upgrades of services - hardware and software. Watch this webinar to learn how this comprehensive solution tool allows anyone to manage change from any location without the cost of...  (WEBCAST) READ ABSTRACT |

Buyer’s Guide for Enterprise Single Sign-On by Oracle Corporation April 2009 - (Free Research) This whitepaper offers a thorough checklist that should enable potential ESSO implementers to deploy the right ESSO solution which should help eliminate sign-on problems, reduce helpdesk costs, maximize user productivity, strengthen security, simplify administration and accelerate regulatory compliance.  (WHITE PAPER) READ ABSTRACT |

Working Smart in IT operations, Making the Case for Consolidated Operations by Hewlett-Packard Company October 2008 - (Free Research) This paper explores the problems IT operations can encounter in coordinating multiple application and infrastructure specialist teams. It also proposes consolidating operations to get incidents to the right person with the right information fast so problems can be resolved quickly and smoothly.  (WHITE PAPER) READ ABSTRACT |

HSBC Calculates Improved IT Support Productivity and Patch Management by Intel Corporation April 2009 - (Free Research) In this ROI investigation , HSBC Mexico can look forward to driving improved operating efficiencies across their IT support model, with a projected positive ROI of 605% and a break-even point achieved in 2 months, while serving as a foundation to drive worldwide adoption and savings through the use of Intel vPro technology.  (WHITE PAPER)

Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support by NTR Global October 2009 - (Free Research) This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.  (PRESENTATION) READ ABSTRACT |

Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for Technology Investment by NTR Global October 2009 - (Free Research) Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform.  (WHITE PAPER) READ ABSTRACT |

Giving Nurses More Time to Care by LogMeIn, Inc. September 2009 - (Free Research) The IT team at Palm Valley Health Care needed to provide technical support to their 200 field nurses and wide-spread administrative staff throughout South Texas. Find out why they chose LogMeIn Rescue to solve 9 out of 10 support issues remotely.  (CASE STUDY) READ ABSTRACT |

Dell Client Energy Savings Calculator by Dell, Inc. and Intel August 2009 - (Free Research) The Dell Client Energy Savings Calculator is intended to provide a tool that will allow customers to estimate the energy consumed by a computer over a year's time and the resulting cost to operate the system over that period.  (ASSESSMENT TOOL) READ ABSTRACT |

Podcast: Notebooks vs. Netbooks: Matching Form with Function by Dell, Inc. December 2009 - (Free Research) While netbooks enable easy use of internet and web-based applications at a low price, the computing device still has many limitations in terms or processing power, storage and applications capabilities. Listen to this podcast to learn the pros and cons of netbooks and other larger format notebook systems.  (PODCAST) READ ABSTRACT |

Technical Overview of Windows Server® 2008 R2 Remote Desktop Services by Microsoft Corporation India Pvt Ltd May 2009 - (Free Research) This technical white paper discusses the features, benefits, and usage scenarios for RDS and is intended for server administrators who are already familiar with RDS as well as those server administrators who want to learn more about Microsoft's desktop and presentation virtualization technologies.  (WHITE PAPER) READ ABSTRACT |

Windows Server 2008 R2 Hyper-V™ Live Migration by Microsoft Corporation India Pvt Ltd December 2008 - (Free Research) This paper provides an overview of the new features in Windows Server® 2008 R2 Hyper-V™ and detailed information on live migration.  (WHITE PAPER) READ ABSTRACT |

The CIO's Guide to Mobile Security by BlackBerry March 2009 - (Free Research) Today's enterprise and government organizations increasingly support the use of mobile (wireless) devices by their employees. At the same time, enterprise and government organizations often underestimate the potential security risks of using wireless devices.  (WHITE PAPER) READ ABSTRACT |

Fight Malware with Cloud Computing and Collective Intelligence by Panda Security December 2009 - (Free Research) In this video, discover a history of malware. Learn how to combat today's malware variants with a solution built on collective intelligence, analysing, classifying, and disinfecting new malware in minutes.  (VIDEO) READ ABSTRACT |

e-Learning Best Practices as You Begin Your Research into Learning Management Systems by SyberWorks, Inc. March 2008 - (Free Research) The e-Learning industry has grown tremendously since the early days of computers and the Internet. This white paper will provide some basic information to help you as you begin your research into e-Learning and learning management systems.  (WHITE PAPER) READ ABSTRACT |

Case Study: IMC Portugal Implements Panda Cloud Office Protection and Sees Numerous Security Enhancements by Panda Security November 2009 - (Free Research) Read this case study to learn how an organization with 700 computers across 36 locations in Portugal implemented Panda Cloud Office Protection and achieved several benefits, including a significant increase in malware detections, great technical support, and enhanced computer performance.  (CASE STUDY) READ ABSTRACT |

Netbooks vs Notebooks: Form Meets Function for Mobile Business Productivity by Dell, Inc. December 2009 - (Free Research) While netbooks enable easy use of internet and web-based applications at a low price, the computing device still has many limitations in terms or processing power, storage and applications capabilities. Watch this webcast to learn the pros and cons of netbooks and other larger format notebook systems.  (WEBCAST) READ ABSTRACT |

Dell Cuts IT Work, Tightens Security, Improves Performance with New Software by Dell, Inc. and Intel November 2009 - (Free Research) Dell is planning to upgrade its 100,000 desktop and portable computers to the Windows® 7 operating system to reduce desktop management costs and enhance data security. Read this case study to learn more about Dell's business needs as well as the features and benefits achieved from Microsoft's solutions.  (CASE STUDY) READ ABSTRACT |

A Performance Comparison of Current and Previous Generation Dell Latitude Notebook Systems by Dell, Inc. and Intel October 2009 - (Free Research) Dell Inc. commissioned Principled Technologies to run a set of performance tests on a mix of current and previous generation Intel&Reg; processor-based Dell&trade Latitude&trade notebook systems. Read this report to learn about key findings.  (ANALYST REPORT) READ ABSTRACT |

Keeping Notebooks Past Their Prime: A Study of Failures and Costs by Dell, Inc. and Intel April 2009 - (Free Research) The purpose of this research report is to analyze the failure rates and associated costs for enterprise-class notebook computers deployed in businesses.  (ANALYST REPORT) READ ABSTRACT |

How Application Whitelisting Can Increase Your Desktop Security by Faronics November 2009 - (Free Research) In the past, many security pros relied on one technology to protect their computers and networks. Today, most organizations use several technologies to protect their organization. In this webcast, learn how application whitelisting enhances current defenses and covers situations not addressed by firewalls and antivirus.  (WEBCAST) READ ABSTRACT |

Network Testing Labs Review: Make Internet Risks and Perils Disappear by McAfee, Inc. June 2009 - (Free Research) Read this paper to learn how your organization can install a filtering device that blocks malware from your network. McAfee's Email and Web Security appliance is recognized as an effective tool for identifying "bad" URLs.  (WHITE PAPER) READ ABSTRACT |

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