IP Phone 7900 by Cisco Systems, Inc. The new suite of evolutionary Cisco Unified IP Phones, Cisco Unified IP Phone 7975G, 7965G, 7945G, 7962G, and 7942G models, have Advanced Media endpoints, which create an more... >> Discover more offerings from Cisco Systems, Inc.
		Customer Support Solution by Extraview Corporation. As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer more... >> Discover more offerings from Extraview Corporation.
		Building the Advanced Call Center with SAP Webcast by SAP America, Inc.. Join other call center executives and SAP to learn about an important SAP software offering: SAP Business Communications Management, which focuses on call center processes, more... >> Discover more offerings from SAP America, Inc..

The Multi-Channel Call Center Agent - Reality or Myth? - an AberdeenGroup Report sponsored by Astute Solutions by Astute Solutions (E-mail this company) April 2007 - (Free Research) Read how AberdeenGroup's research, which represents a strong cross-section of industry, clearly shows that Best-in-Class companies are moving to multiple channel agent support. To achieve this, companies should look at implementing the recommendations found in this white paper. (ANALYST REPORT) READ ABSTRACT | GO TO ANALYST REPORT

Managing Application Performance by Shunra Virtual Enterprise April 2008 - (Free Research) The goals of this white paper is to describe how IT organizations can use WAN emulation tools to improve the performance of applications, plan for change and improve the relationship between the application groups and the network group. (ANALYST REPORT) READ ABSTRACT | GO TO ANALYST REPORT

Telephone Reliability for Alarm Notification: Where Have All the Landlines Gone? by Sensaphone June 2008 - (Free Research) This paper discusses why timely and reliable alarm notification is part of a successful remote monitoring program and discusses the factors to consider when selecting a remote monitoring system. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

ePowerCenter - Customer Relationship Management and Interaction Solution by Astute Solutions (E-mail this company) ePowerCenter is an award-winning CRM customer service and support, contact center automation, and interaction management solution designed to address the unique needs of consumer-focused companies and their contact centers. It is behind high-impact technical and business results at Global 1000 companies across numerous vertical markets.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Iskratel Case Study: Automating Source Code Analysis for Greater Software Quality by Klocwork. April 2008 - (Free Research) This white paper discusses the benefits associated with automated source code analysis for improved software quality and greater protection against risk and security vulnerabilities. (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

The Total Economic Impact™ Of Avaya IP Telephony Solutions Within A Branch Environment by Avaya, Inc June 2008 - (Free Research) Composite multi company case study on the Total Economic Impact of Avaya IPT Branch Solutions. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

IRMC Used VMware Virtual Desktop Infrastructure to Virtualize its Call Center Operations by AMD and VMware, Inc (E-mail this company) March 2008 - (Free Research) IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness. (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Sourcefire Adaptive IPS by Sourcefire June 2008 - (Free Research) Sourcefire Adaptive IPS addresses organizations’ need for better efficiency and effectiveness by sharply reducing or eliminating the effort required to tune Sourcefire’s IPS sensors. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Deploying and Administering Collaboration - IT Briefing by Adobe Systems, Inc. March 2008 - (Free Research) Your organization can benefit significantly from web conferencing. However, if you are thinking about implementing this technology it's imperative that you are prepared to support it in order to avoid bringing your network to a grinding halt. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Oracle Database 11g on Windows: Development and Deployment by Oracle Corporation - SMT (E-mail this company) December 2007 - (Free Research) Oracle Database 11g offers unprecedented flexibility for customers to choose the .NET application tools and architecture that fit their requirements without sacrificing performance, scalability, ease of use, and security. Read this paper to learn more about how to achieve seamless interoperability between the operating system and the database. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Extend the Value of IBM Lotus Applications with Avaya Unified Communications by Avaya, Inc June 2008 - (Free Research) Enterprise’s who have based their collaboration application strategies on IBM collaboration applications can voice enable them with Avaya to create the seamless ability to “click-to-communicate” (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Guidelines for Effective 3rd Party Management on Complex Integration and IP Transformation Programs by Alcatel Lucent May 2008 - (Free Research) This paper outlines the challenges of introducing next generation technology and defines the roles and responsibilities of a prime integrator. The critical elements of 3rd party engagement and management are also defined. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

WAN Optimization in MPLS Networks - The Transparency Challenge by Expand Networks March 2008 - (Free Research) Today’s modern Wide Area Networks (WANs), such as MPLS networks, provide much more than just a framework for information transport. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Rethink conferencing solutions - Dell and Microsoft Unified Communications Simplify IT - Here's how by Dell, Inc February 2008 - (Free Research) Attend this free webinar and see how you can integrate voice and video conferencing into your existing email infrastructure with Microsoft Unified Communications solutions from Dell. (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Converged Voice & Data Infrastructure Management by Dorado Software The Redcell Converged Voice over IP Solution provides consolidated management for your converged infrastructure, including routers, switches, media gateways and media servers. RCVoIP provides a single unified view for discovery, configuration, monitoring, inventory, troubleshooting and reporting for your multi-vendor network environment.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

SOAPscope Server by Mindreef, Inc Mindreef SOAPscope Server is the industry's leading solution for testing and verifying the quality, performance and policy compliance of service-oriented architectures. It is server-based with hosted tools to provide always-on access so that SOA team members can perform quality-related tasks or access quality-related artifacts at any time.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Agile Load Checking for SOA Quality by Mindreef, Inc February 2008 - (Free Research) Today’s agile, test-driven development processes are becoming more and more common for SOA projects. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Key Strategies for SOA Testing by Mindreef, Inc February 2008 - (Free Research) The foundation of SOA testing includes selecting the right tool for the job, having a well thought out plan, and sparing no expense in testing cycles or else risk that your SOA will fail out of the gate and thus have no creditability. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Is Now the Time to Migrate to IP Telephony? Re-evaluating the Risks and Rewards by Avaya, Inc June 2008 - (Free Research) As companies with aging voice infrastructures face end of life considerations, there has been a tendency to delay migration planning based upon un-examined fears and exaggerated risks associated with the current capabilities of IP Telephony. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Reducing Total Cost of Ownership with Data Quality Applications by Business Objects May 2008 - (Free Research) In this podcast, learn how you can best utilize your IT resources and lower costs when it comes to data management - from centralizing the deployment with a single application to leveraging or re-using workflows. (PODCAST) READ ABSTRACT | GO TO PODCAST

Enterprise Mobility by Alcatel Lucent January 2008 - (Free Research) An effective enterprise mobility solution must provide tight integration of both IMS and circuit-switched mobile phones with a broad range of existing premises solutions (including PBXs, directories, messaging and presence servers). (ARTICLE) READ ABSTRACT | GO TO ARTICLE

Unified Threat Management: The Best Defense against Blended Threats by SonicWALL April 2008 - (Free Research) The SonicWALL® Unified Threat Management solution (UTM) provides the most intelligent, real-time network protection against sophisticated application-layer and content-based attacks. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

How Should an Enterprise Move towards Unified Communications? by Avaya, Inc July 2008 - (Free Research) Technical white paper - There is no set sequence in which enterprises will move forward with Unified Communications since each customer has a unique set of needs and existing infrastructure. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Web Conferencing Deployment Checklist: Service Selection Criteria by Adobe Systems, Inc. April 2008 - (Free Research) To give you a more in-depth look into web conferencing solutions and deployment criteria, we've compiled some of the best articles from SearchUnifiedCommunications.com and included them for you in this E-Guide. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Unified Communications: A Practical Approach by Avaya, Inc June 2008 - (Free Research) In this exclusive E-Guide, Gary Audin provides expert in-depth tips for making a smooth transition to unified communications (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

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