IP Phone 7900 by Cisco Systems, Inc. The new suite of evolutionary Cisco Unified IP Phones, Cisco Unified IP Phone 7975G, 7965G, 7945G, 7962G, and 7942G models, have Advanced Media endpoints, which create an more... >> Discover more offerings from Cisco Systems, Inc.
		Parature's Online Customer Service Software & Solutions by Parature Inc.. Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they more... >> Discover more offerings from Parature Inc..
		TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..

The Multi-Channel Call Center Agent - Reality or Myth? - an AberdeenGroup Report sponsored by Astute Solutions by Astute Solutions (E-mail this company) April 2007 - (Free Research) Read how AberdeenGroup's research, which represents a strong cross-section of industry, clearly shows that Best-in-Class companies are moving to multiple channel agent support. To achieve this, companies should look at implementing the recommendations found in this white paper. (ANALYST REPORT) READ ABSTRACT | GO TO ANALYST REPORT

The ECHO™ - Cisco Connection: ECHO™, and How It Interacts with Cisco's CallManager by Teleformix. July 2008 - (Free Research) ECHO's direct digital integration with Cisco's VoIP network enables the pooling of voice VLAN ports through SPAN or RSPAN. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

The ECHO™ - Avaya Connection: ECHO™, and How It Interacts with Avaya’s Telephony Solutions by Teleformix. July 2008 - (Free Research) Teleformix's ECHO™ digital recording solution integrates seamlessly with Avaya’s telephony systems. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Lumber Company Cuts Customer Delays down to Size by Cisco Systems, Inc February 2008 - (Free Research) The Cisco Unified Communications system has eliminated the need for a separate intercom system, as well, employees can now send a page to any one of the three locations by using their Cisco Unified IP Phones to dial a special number. (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

How Should an Enterprise Move towards Unified Communications? by Avaya, Inc July 2008 - (Free Research) Avaya moves customers toward Unified Communications to support complex and flexible work environments. The consultative process begins with a business assessment to understand the communication patterns, and to see where business processes slow down. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

The Total Economic Impact™ Of Avaya IP Telephony Solutions Within A Branch Environment by Avaya, Inc June 2008 - (Free Research) Composite multi company case study on the Total Economic Impact of Avaya IPT Branch Solutions. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Keeping Your Workforce Connected by Cisco Systems, Inc March 2008 - (Free Research) Keeping a workforce connected to people and to data anytime, anywhere, is a big step toward boosting operational efficiency. And it's an especially important step for small and medium-sized businesses (SMBs). (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Extend the Value of IBM Lotus Applications with Avaya Unified Communications by Avaya, Inc June 2008 - (Free Research) Enterprise’s who have based their collaboration application strategies on IBM collaboration applications can voice enable them with Avaya to create the seamless ability to “click-to-communicate” (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Video Telephony: Completing the Picture of Unified Communications Effectiveness by TANDBERG. July 2008 - (Free Research) Unified communications (UC) is a term that has been heralded in the telephony and network markets as the IT architecture that will streamline business processes and break down the distinct silos of communications within the enterprise. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Unified Communications: A Practical Approach by Avaya, Inc June 2008 - (Free Research) In this exclusive E-Guide, Gary Audin provides expert in-depth tips for making a smooth transition to unified communications (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Is Now the Time to Migrate to IP Telephony? Re-evaluating the Risks and Rewards by Avaya, Inc June 2008 - (Free Research) As companies with aging voice infrastructures face end of life considerations, there has been a tendency to delay migration planning based upon un-examined fears and exaggerated risks associated with the current capabilities of IP Telephony. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Unified Communications Merges With IP Telephony In 2007 by Forrester Research (E-mail this company) Sponsored by: Avaya Inc. February 2007 - (Free Research) IP communications has evolved from a replacement technology for telephone systems into unified communication (UC) applications that improve worker productivity and reduce business delays in reaching key decision-makers. Although the UC market is a developing one, learn how it enables companies to gain new value from investments in IP telephony. (ANALYST REPORT) READ ABSTRACT | GO TO ANALYST REPORT

IRMC Used VMware Virtual Desktop Infrastructure to Virtualize its Call Center Operations by AMD and VMware, Inc (E-mail this company) March 2008 - (Free Research) IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness. (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Telephone Reliability for Alarm Notification: Where Have All the Landlines Gone? by Sensaphone June 2008 - (Free Research) This paper discusses why timely and reliable alarm notification is part of a successful remote monitoring program and discusses the factors to consider when selecting a remote monitoring system. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

WAN Optimization in MPLS Networks - The Transparency Challenge by Expand Networks March 2008 - (Free Research) Today’s modern Wide Area Networks (WANs), such as MPLS networks, provide much more than just a framework for information transport. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

z Cisco PIX 506E Security Appliance by Cisco Systems, Inc The Cisco® PIX® 506E Security Appliance delivers enterprise-class security for remote office, branch office, and small-to-medium business (SMB) networks, in a highperformance, easy-to-deploy purpose-built appliance.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Managing Application Performance by Shunra Virtual Enterprise April 2008 - (Free Research) The goals of this white paper is to describe how IT organizations can use WAN emulation tools to improve the performance of applications, plan for change and improve the relationship between the application groups and the network group. (ANALYST REPORT) READ ABSTRACT | GO TO ANALYST REPORT

Video: BlackBerry Primer - Getting Telephony Managers up to Speed on the Industry's Leading Wireless Platform by BlackBerry June 2008 - (Free Research) With BlackBerry® now offering a WLAN solution for the "Corridor Warrior", telephony / network infrastructure managers are now having to play catch up. (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Podcast: Intelligent Branch Office Communication Strategies by Avaya, Inc June 2008 - (Free Research) Craig Wilson, Principle Business Communications consultant and Bruce Mazza, Director of Avaya Intelligent Branch Solutions join Nick Lippis to discuss strategies that create value within branch offices through intelligent communication solutions. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

The Real Value of Network Visibility by Solera Networks June 2008 - (Free Research) This report is a roadmap for organizations that are striving to accomplish their business goals by developing capabilities and deploying technology solutions for network monitoring, analytics, and simulation. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Cisco 2800 Series by Cisco Systems, Inc The Cisco 2800 Series features the ability to deliver multiple high-quality simultaneous services at wire speed up to multiple T1/E1/xDSL connections.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Cisco Catalyst 3560 Series Switches by Cisco Systems, Inc The Cisco® Catalyst® 3560 Series is a line of fixed-configuration, enterprise-class switches that include IEEE 802.3af and Cisco prestandard Power over Ethernet (PoE) functionality in Fast Ethernet and Gigabit Ethernet configuration.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Cisco 1800 Series Integrated Services Routers by Cisco Systems, Inc The Cisco 1841 router offers embedded hardware-based encryption enabled by an optional Cisco IOS Software security image.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Turning IP Communications into a Bankable Business Asset by Cisco Systems, Inc February 2008 - (Free Research) Smith and Ebanks were especially interested in the productivity advantages delivered by IP Communications technologies, particularly IP telephony's ability to integrate with document management and billing programs. (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Smooth Sailing - Best Practices for Implementing an IP Contact Center WP by Avaya, Inc June 2008 - (Free Research) IP Telephony is proving itself as architecture that is flexible and cost effective for the contact center. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

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