Cisco ASA 5500 Series by Cisco Systems, Inc.. The Cisco® ASA 5500 Series Business Edition is an enterprise-strength comprehensive security solution that combines market-leading firewall and optional content security capabilities, more... >> Discover more offerings from Cisco Systems, Inc..

Achieving PCI Compliance with Red Hat Enterprise Linux by Red Hat and JBoss August 19, 2009 - (Free Research) While enterprises are often able to achieve compliance during an audit, they often have difficulty maintaining compliance on an ongoing basis. Learn how Red Hat Enterprise Linux's built-in features will allow your business to develop a robust implementation for managing all security necessary to achieve and maintain compliance on an on-going basis.  (WHITE PAPER) READ ABSTRACT |

Eguide: Addressing HIPAA privacy compliance on hospital wireless network by CDW Healthcare October 21, 2011 - (Free Research) Health care CIOs are caught between a rock and a hard place. On one hand, demanding patients and increasing numbers of wireless medical devices are requiring they open up their wireless networks. On the other, tighter rules for HIPAA compliance are forcing them to lock networks down. Find out how your peers are coping with this challenge.  (EGUIDE) READ ABSTRACT |

Securing Web Applications and Databases for PCI Compliance by Imperva July 12, 2009 - (Free Research) This paper, designed for security and compliance professionals, illustrates how to achieve compliance on three of the most costly and complex sections: requirements 3, 6, and 10 of PCI DSS. This paper also highlights how Web application and database appliances can deliver resource effective compliance while maintaining cost efficiency.  (WHITE PAPER) READ ABSTRACT |

Avoiding 7 Common Mistakes of IT Security Compliance by Qualys, Inc. April 01, 2009 - (Free Research) This guide describes seven typical mistakes of IT security compliance and how you can use these lessons to help your organization achieve its compliance goals.  (EGUIDE) READ ABSTRACT |

May Information Security Magazine by SearchSecurity.com April 29, 2013 - (Free Research) This month, Information Security magazine takes an in-depth look at this ever-evolving saga and explores how leveraging a risk-centric compliance model, like PASTA, can re-energize your compliance strategy. Also uncover stories around Apple device security, data breach protection trends and more!  (EZINE) READ ABSTRACT |

FlexNet Manager Suite for Enterprises: Complete Desktop-to-Datacenter Enterprise License Optimization Solution by Flexera Software March 11, 2011 - (Free Research) Lacking a strategic solution for Enterprise License Optimization most organizations are greatly overspending on some licenses and out of compliance on others, putting them at risk of costly software license audits. FlexNet Manager Suite is a comprehensive and proven solution for Enterprise License Optimization and license compliance management.  (WHITE PAPER) READ ABSTRACT |

What Your CIO Should Know: Automated Policy Enforcement and Desired State for Enterprise PCs by Persystent Technologies June 2008 - (Free Research) Automating PC policy enforcement and desired state ensures that local and remote desktops and laptops remain compliant and maintain optimum availability which helps companies reduce PC support costs, and enhance user productivity and satisfaction.  (WHITE PAPER) READ ABSTRACT |

Conquer App Management Challenges: On-Demand Application Delivery with XenApp by Citrix December 2010 - (Free Research) There are many challenges associated with traditional application management. This whitepaper reviews the benefits of on-demand application delivery and how on-demand app delivery by Citrix XenApp solves those challenges.  (WHITE PAPER) READ ABSTRACT |

Technical Comparison of On-line Vs. Line-interactive UPS Designs by APC by Schneider Electric January 2004 - (Free Research) This paper describes the advantages and disadvantages of each topology and addresses some common misconceptions about real-world application requirements.  (WHITE PAPER) READ ABSTRACT |

Oracle to Teradata Migration Case Studies: Realizing value and improving capabilities by Teradata April 2011 - (Free Research) This paper profiles four of the more than 200 Oracle customers who have migrated to a Teradata solution. The companies profiled in this paper have achieved performance improvements, additional business benefits that justify the migration cost, and successful integration of the Teradata Database with the Oracle OLTP environment.  (CASE STUDY) READ ABSTRACT |

Seven Trends Driving Effectiveness in the Contact Center by Avaya April 2013 - (Free Research) Customers want to use social media, video, instant messaging and more to contact you - and they want to do it quickly. In this resource, check out seven key trends that are driving effectiveness in the contact center.  (WHITE PAPER) READ ABSTRACT |

How BlackBerry Technical Support Services Are Evolving with BlackBerry 10 by BlackBerry January 2013 - (Free Research) The arrival of BlackBerry 10 has also brought along a new evolution in technical support for BlackBerry products. Watch this BlackBerry 10 Ready Program presentation to learn what's new.  (VIDEOCAST) READ ABSTRACT |

Blended interaction : For Inbound and Outbound by Aspect April 2013 - (Free Research) Finding a way to unify, streamline, and simplify communication between employees and customers is key to great customer experience. This resource explores how blended interaction leverages modern enterprise technologies to connect call center agents, consumers, and knowledge workers through a multitude of channels.  (WHITE PAPER) READ ABSTRACT |

Turning Social Media into a Game-Changing Customer Care Channel by Aspect May 2013 - (Free Research) Today's customers demand highly personalized, engaging experiences, and leveraging social media to transform your contact center is a way to surpass these expectations. Access this whitepaper to learn how combining contact center best practices with social media CRM technologies can increase the effectiveness of your customer interactions.  (WHITE PAPER) READ ABSTRACT |

IT Connects Customers to Brands by Cisco Systems, Inc. August 2010 - (Free Research) Paul Gillin, author of three social media marketing books, reveals how CIOs are becoming the designated guardians of intellectual property. As the use of social media tools grows, Gillen recommends how a CIO can stay in front of the widespread access and create enhanced customer experiences.  (VIDEO)

Are Public Sector organisations embracing collaboration to provide more Seamless Service for the 24/7 citizen? by Aspect May 2013 - (Free Research) Modern contact centers are faced with customer demands for consistent, 24/7 service and support - even the public sector. This in-depth survey report delves into the challenges that public sector contact centers face, highlights the key trends that will affect customer interaction, and investigates the success rates of cost-savings initiatives.  (WHITE PAPER) READ ABSTRACT |

A contact center manager's guide to integrating self-service by KANA (E-mail this company) August 2012 - (Free Research) Leveraging self-service technologies in your contact center can significantly reduce costs, but successful implementation is tricky. Gain expert advice on how to ensure your self-service contact center initiative is a success. Read on to learn self-service contact center best practices, how to obtain executive support, and more.  (EBOOK) READ ABSTRACT |

Overhauling a Legacy Contact Center: Starting Steps by Five9 May 2013 - (Free Research) Overhauling legacy contact center technology is often costly and time-consuming, but it doesn't have to be. This expert e-guide offers advice on deciding when it's time to upgrade your contact center, making the business case for an overhaul, and important change management considerations.  (EGUIDE) READ ABSTRACT |

5 Ways to Optimize Your Workforce by Aspect December 2012 - (Free Research) You need to provide a flexible, efficient and consistent customer experience, but with the myriad of communication channels available today, legacy service strategies are inadequate. Read on to learn how unified communications and workforce optimization can provide the visibility and control needed to deliver exceptional customer service.  (WHITE PAPER) READ ABSTRACT |

Case Study: Mandarin Oriental by SDL Web Content Management Solutions Division April 2011 - (Free Research) This Video from SDL takes a look at the ways in which up-scale hotel conglomerate, Mandarin Oriental, has implemented SDL web content management solutions to help expand their business around the world. Watch this video today to learn more.  (VIDEO) READ ABSTRACT |

Listen and Learn - Improving Operations by Utilizing Customer Feedback by Mindshare Technologies March 2008 - (Free Research) Organizations can obtain and analyze feedback from a department, region, branch, or most importantly, an individual employee.  (WHITE PAPER) READ ABSTRACT |

BuilderMT Increases Customer Satisfaction from 66% to 90% in Less than a Year with Parature by Parature, Inc. February 2008 - (Free Research) BuilderMT is the nation's leading provider of production management software for residential homebuilders, and has achieved wide notoriety and national awards for streamlining the workflow management process and improving the efficiency.  (CASE STUDY) READ ABSTRACT |

Service Please: Five Tips for Easy, Affordable Tech Support by Cisco Systems, Inc. January 2011 - (Free Research) A dark secret of investing in technology is the substantial cost of not doing the technical support well. You may increase productivity and profits simply by adopting a new strategy for network maintenance and troubleshooting. Read on to learn how three small businesses get technical support that brings them peace of mind at an affordable price.  (WHITE PAPER) READ ABSTRACT |

How to Get the Cisco Tech Support You Need, Online by Cisco Systems, Inc. January 2011 - (Free Research) IT and telecom staff in small businesses (up to 250 employees) meet up at what Google Analytics reports is one of the most popular support sites of its size—the Cisco Small Business Support Community. Whenever you need technical support, or want to learn more about your technology, connect with the community and get support. Read on to learn more.  (WHITE PAPER) READ ABSTRACT |

The Information Agenda: Rapidly Leveraging Information as a Trusted Strategic Asset for Competitive Advantage by IBM December 2010 - (Free Research) As the CIO of a flourishing business, you are happy to report that the current information projects are going well. The new call center is up and running, the new data warehouse is on-line, and the new customer loyalty systems have been deployed successfully.  (WHITE PAPER) READ ABSTRACT |

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