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Client Case Study: MoneyGram International by IBM

August 02, 2011 - (Free Research)
This case study outlines the solution MoneyGram choose to help integrate their information in real-time and provide actionable insight so company managers can quickly identify questionable patterns and proactively enact new processing rules to reduce fraud. 
(WHITE PAPER) READ ABSTRACT |

Differences between Avaya Aura Contact Center (AML or SIP) and Avaya Aura Call Center Elite by Global Knowledge

October 29, 2013 - (Free Research)
In this exclusive paper, Global knowledge instructor Brett Hanson answers crucial questions concerning the various Contact Center solutions that are available from Avaya. 
(WHITE PAPER) READ ABSTRACT |

Quest MessageStats™ by Dell Software

Quest MessageStats empowers executive management, Information Technology (IT) managers, and Exchange administrators to perform business-critical analysis and reporting on Exchange e-mail infrastructures. 
(ASP & SOFTWARE PRODUCT)

E-Guide: Performance Metrics: Evaluating your Data Storage Efficiency by IBM

November 19, 2010 - (Free Research)
Performance metrics can help data storage pros judge the effectiveness of their enterprise data storage resources. For example, data storage efficiency can be measured in terms of capacity utilization or productivity (such as performance). Read on to learn how performance metrics can help you evaluate your data storage efficiency. 
(EGUIDE) READ ABSTRACT |

Focusing on SIEM Integration: A 6 Point SIEM Solution Evaluation Checklist by SearchSecurity.com

December 07, 2012 - (Free Research)
Organizations should take careful consideration before implementing a SIEM solution. This expert e-guide will cover six points to consider before selecting a solution and explore the benefits it can bring to your business. 
(EGUIDE) READ ABSTRACT |

Industry Analyst Reports - Getting in Front of IT Compliance and Risk Management by CA Technologies.

July 26, 2010 - (Free Research)
Read this Forrester Consulting analyst report to find out about the trends in managing IT compliance and risk. This report discusses the result of an evaluation conducted by Forrester for CA Technologies. 
(ANALYST REPORT) READ ABSTRACT |

Best Practices in Creating a Strategic Finance Function by SAP America, Inc.

January 23, 2009 - (Free Research)
the following article will share the results of SAP research as well as APQC's Open Standards Benchmarking Collaborative (OSBC) research. The OSBC research is the first global set of common standards for business processes and data, giving organizations an independent, authoritative resource for evaluating and improving business practices. 
(WHITE PAPER) READ ABSTRACT |

Enterprise Performance Management - Management Excellence Metrics Reloaded by Oracle Corporation

September 01, 2008 - (Free Research)
In this exclusive white paper from Oracle, read how Oracle’s Strategy-to-Success management framework provides that critical framework context. 
(WHITE PAPER) READ ABSTRACT |

Why Service Level Management is Mission Critical for all IT Service Providers by Autotask Corporation

December 10, 2010 - (Free Research)
Service Level Management is the process of setting benchmarks for service level performance, measuring that performance and ensuring compliance with your service goals and your customers' expectations. Read this whitepaper to learn how to make the most of your Service Level Management (SLM) tools. 
(WHITE PAPER) READ ABSTRACT |

Building a Tangible ROI for Data Quality by Harte-Hanks Trillium Software

March 13, 2012 - (Free Research)
This white paper covers common issues and recommendations on building a business case for data quality initiatives. 
(WHITE PAPER) READ ABSTRACT |

Mortgage Company Uses DataFlux Technology to Improve Reporting, Manage Compliance by DataFlux Corporation

January 14, 2009 - (Free Research)
Read how using DataFlux technology, this financial company implemented a data governance program, creating more complete and accurate data and drastically reducing the time needed to comply with Federal reporting regulations. 
(CASE STUDY) READ ABSTRACT |

The Total Economic Impact of Lumension Security's Sanctuary by Lumension

September 2007 - (Free Research)
Lumension&#39s Sanctuary Application and Device Control is an IT-driven solution that automatically enforces endpoint security policies. The financial impact of moving from a &#34voluntary&#34 compliance solution to an &#34automatic&#34 one is illustrated 
(WHITE PAPER) READ ABSTRACT |

The Cloud Risk Framework by ComputerWeekly.com

June 2012 - (Free Research)
This unique cloud framework is designed to help organisations assess the financial risks of moving to the cloud. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Virtualized Enterprise Storage for Flexible, Scalable Private Clouds by Dell, Inc.

April 2012 - (Free Research)
Featuring a virtualized, enterprise storage architecture and tight integration with VMware software, the Dell Compellent Storage Center SAN helps boost IT agility by efficiently scaling to meet the needs of growing private cloud deployments. Read this white paper to learn more. 
(WHITE PAPER) READ ABSTRACT |

The New CRM Metrics: Putting Them to Work by SearchCRM

January 2013 - (Free Research)
There is added pressure for contact center agents, with customers armed to the teeth with devices to connect with businesses- from tweets to texts to telephone calls. But with proper metrics to gauge their performance and lead to instructive training, some of that pressure can be alleviated. 
(WHITE PAPER) READ ABSTRACT |

Multichannel Contact Centers: Metrics and Realities by Five9

June 2014 - (Free Research)
This expert e-guide discusses the new multichannel realities of the contact center and explores how technologies have started to reflect these changes, as well as tips for benchmarking these new metrics. While there is no agreed-upon industry standard for call center metrics, you can review 11 of the most important ones inside. 
(EGUIDE) READ ABSTRACT |

6 Key Metrics for Measuring Lean Success by Infor

September 2008 - (Free Research)
This webcast by IndustryWeek discusses the key metrics your company can use to help ensure you accomplish you lean goals. It brings together members of the manufacturing community to discuss strategic and operational initiatives. 
(WEBCAST) READ ABSTRACT |

How to: Establishing a baseline for manufacturing metrics by IQMS

October 2013 - (Free Research)
Fore a look at mission-crticial metrics, this e-guide provides an overview of Overall Equipment Effectiveness (OEE) metrics and the Supply Chain Operations Reference (SCOR) model, addressing the fundamental tenets and benefits of each. 
(EGUIDE) READ ABSTRACT |

How Does your Service Measure Up? Getting to Grips with Metrics by GoToAssist

July 2011 - (Free Research)
This quick guide will identify some of the most popular metrics that you should be measuring, look at ways in which you can measure them, and how to utilize these measures to improve your service delivery. 
(WHITE PAPER) READ ABSTRACT |

Quick Guide: Getting to Grips with Service Desk Metrics by Citrix Online UK

April 2011 - (Free Research)
This quick guide from Service Desk Institute identifies the most popular industry metrics that you should be employing, considers the best ways to measure them and demonstrates how to utilise these measures to improve your service delivery. 
(WHITE PAPER) READ ABSTRACT |

Using Performance Drivers to Enhance Business Success: Identifying, Visualizing and Analyzing Key Performance Drivers (KPD metrics) by myDIALS Inc.

November 2009 - (Free Research)
This paper examines performance metrics and focuses on the nature, identification and use of Key Performance Drivers to enhance business success. It illustrates how these KPD metrics can be visualized and logically related to the Key Performance Indicators that measure those outcomes. 
(WHITE PAPER) READ ABSTRACT |

Splunk App for VMware by Splunk

April 2012 - (Free Research)
This paper covers features and benefits of the Splunk app for VMware and how it can add visibility to virtual environments within your organization. 
(WHITE PAPER) READ ABSTRACT |

Virtualization Licensing and Support Lethargy: Curing the Disease That Stalls Virtualization Adoption by Burton Group

July 2008 - (Free Research)
Today, most applications can efficiently run inside virtual machines (VMs), and application vendors have a responsibility to develop licensing and support policies offering virtualization compatibility without the expense of added management to... 
(WHITE PAPER) READ ABSTRACT |

Have you built your IT roadmap for 2011? Strategies for incorporating licensing best practices by HP and Microsoft

September 2010 - (Free Research)
This presentation transcript reveals best practices for license management.  Find out how you can leverage ITIL to recover costs and discover guidelines for negotiating license agreements. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

An Agile Approach to "Metrics": Applied Macromeasurements to Ensure On-Time Delivery by CollabNet

January 2011 - (Free Research)
This article challenges the value of traditional metrics for managing product development schedules and presents an alternative compatible with Agile approaches such as Scrum and XP. It is written for development managers or Scrum Product Owners who want to make decisions based on empirically derived schedule forecasts instead of shots in the dark. 
(WHITE PAPER) READ ABSTRACT |

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