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Marketing Analytics by Oracle Corporation
July 11, 2008 - (Free Research)
Oracle Marketing Analytics helps you to develop closer, more valuable customer and prospect relationships and improve marketing effectiveness. Read this data sheet to learn more.
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Use effective call centers to build customer loyalty by Infor CRM
February 08, 2012 - (Free Research)
This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty.
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Service. Smarter. Thriving in the age of the empowered customer by IBM
January 30, 2012 - (Free Research)
In this white paper, learn all about IBM's smarter commerce approach, which considers the entirety of the business-to-business (B2B) and business-to-consumer (B2C) experience. Read on and gain insight into how you can separate yourself from the competition by offering outstanding customer care in the days, months and even years after a sale.
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Cognos Business Intelligence for Report Authors by IBM
January 24, 2012 - (Free Research)
Utilize a complete set of enterprise reports that are easy to build, maintain, secure and deploy, all delivered in a collaborative authoring environment and based on the fundamental principle of "author once — consume anywhere."
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The Social Sales Revolution by Salesforce.com
February 06, 2012 - (Free Research)
This e-book examines how some of today’s most successful reps approach social sales. Among others, you’ll meet a wine salesman with almost a million Twitter followers, a global manufacturer who is taking orders on Facebook, and a storage saleswoman who used Twitter and other tools to exceed her quota by 200%.
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Navigating the path to satisfying online customer experience by Tealeaf
November 23, 2011 - (Free Research)
Read this exclusive e-guide to get an executive-level, 360-degree view on which CRM approaches are best for different business scenarios -- from winning strategies for mobile users to social CRM tools to best practices for multi-channel customer experiences.
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Create an Online Customer Feedback Loop with Your Call Center by Tealeaf
January 24, 2011 - (Free Research)
In this whitepaper, we will describe the business imperative for closing the multi-channel customer experience gap and discuss how doing so gives you opportunities to differentiate your business. Read on to learn more.
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Recover lost online revenue with customer experience management by Tealeaf
November 04, 2010 - (Free Research)
In this white paper, we’ll describe the two main techniques companies utilize to incorporate customer recovery into their overall Customer Experience Management strategy—namely, Immediate Issue Resolution & Follow‐up and Real‐time Customer Recovery.
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Accela Video Whitepaper: Differentiate Your Company with Complete CRM by Oracle Corporation
April 05, 2010 - (Free Research)
Interactions between partners, customers, and employees are much faster-paced in our highly-networked world. It is important that CRM solutions understand these relationships. Watch this video to learn strategies for CRM evolution.
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Enhanced Wi-Fi Companion: A Complete Wi-Fi Solution for Business Mobility by ComputerWeekly.com
June 08, 2010 - (Free Research)
Businesses that want to deploy Pocket PCs or other Windows Mobile/CE based devices on their Wi-Fi networks will benefit from a solution that incorporates the latest data security and Wi-Fi innovations, CCX certification, and a user-friendly interface in a single, complete solution without third-party supplicants.
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ExaGrid Appliance Product Line Configurations by ExaGrid Systems, Inc.
February 07, 2012 - (Free Research)
ExaGrid’s disk-based backup with deduplication product line provides the only architecture in the market with a post process whereby you’re able to keep a full backup. Check out this resource to learn how.
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7 Best Practices for Speech Analytics by Autonomy, an HP company
(E-mail this company)
December 28, 2011 - (Free Research)
Your customers are also calling, chatting, tweeting and emailing your contact center agents, sharing valuable information during each interaction. Download this complimentary white paper to learn how you can easily gather and leverage data from all customer interactions to assess how your agents are performing and improve the customer experience.
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Assessment Tool - Find out which VMware solution is right for your business by Dell and VMware
March 04, 2011 - (Free Research)
Discover how easy it is to simplify your server environment and save money with a market-leading virtualization solution from VMware. Access this assessment tool and complete a few short questions to download your VMware vSphere solution recommendation - affordable and easy to deploy.
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Taneja Group — Executive Summary: An Overview of the Cloud Market Vendor Landscape by VMware, Inc.
February 08, 2012 - (Free Research)
Choosing a cloud vendor in today’s market can be a challenge. This market profile from Taneja Group provides an objective review of current cloud infrastructure and management, application platform, and service provider solutions from leading vendors as well as key takeaways for IT leaders to consider when selecting a vendor.
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2011 BI market study- Trends, tools and top vendors by Actuate
January 16, 2012 - (Free Research)
Read this white paper to learn why Actuate BIRT outperformed Pentaho and Jaspersoft to secure the leading open source overall ranking and surpassed other open source business intelligence (BI) vendors by a wide margin in this independent market study.
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Email Archiving Best Practices: A competitive overview of major players in the market by Mimecast
October 04, 2011 - (Free Research)
The market for email archiving is growing fast due to a real need for control risk and increased productivity in organizations. Access this Bloor Research paper to explore the email archiving systems and services available. Discover the strengths and weaknesses of major players in the market today.
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Leading Interactive Games Designer Accelerates Business Intelligence Program by Cisco Systems, Inc.
January 20, 2012 - (Free Research)
In this white paper, Rajesh K. Gupta, Electronic Arts' senior manager of applications for business intelligence (BI) and data services, explains how EA avoids many costly problems due to timely data access. Read this now to gain insight into how EA deployed job scheduling software and what benefits it reaped by doing so.
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Trends and Challenges in Today's Health Care Storage Market by Intel
May 01, 2011 - (Free Research)
This white paper examines current challenges in the storage industry resulting from globalization of markets, exponential data growth, and new regulatory requirements, and how to meet the demands of this ever-changing storage market by adopting virtualization, serverization, and more.
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Forrester Report: Development Testing: A New Era In Software by Coverity
November 23, 2011 - (Free Research)
In August 2011, Forrester Consulting surveyed over 200 leading IT firms in North America and Europe to answer the question, “What are the implications of expanding testing in development, and what does it mean to development quality?”.
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Sophisticated insights in Banking - From complexity to client centricity by IBM
November 18, 2011 - (Free Research)
This white paper outlines steps that financial institutions can take to become more business savvy and efficient in the age of the consumer. Read on and learn how to leverage information and reduce risk, properly set product prices, learn about your clients and more.
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