TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc.. Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable more... >> Discover more offerings from SAP America, Inc..
		M1 by B & G™ ERP program aids growth Of UK sophisticated electronics Manufacturer – Fozmula Ltd by Bowen & Groves. Fozmula’s range of hydrostatic and tank contents gauges, partly gave rise to the decision to introduce a new system owing to the lack of a manufacturing module within their more... >> Discover more offerings from Bowen & Groves.

Making a Smart Choice: Leveraging the Right Services Partner for Competitive Advantage by Alcatel Lucent August 2008 - (Free Research) This paper helps executive decision-makers at carrier and enterprise organizations understand the importance of business, service and network-level transformation in achieving differentiation, and to help them address the complexities. (WHITE PAPER) READ ABSTRACT |

Leading Telecom Turns Virtual IT Infrastructure into Real Competitive Advantage by Hewlett-Packard Company February 2008 - (Free Research) Read about Mitel's consolidation and virtualization project and learn how they leveraged their infrastructure to make more productive use of their competitive assets including their people, processes and technologies. (CASE STUDY) READ ABSTRACT |

Leveraging the Talent Supply Chain for a Competitive Advantage by SAP America, Inc. February 2008 - (Free Research) Discover how managing the talent supply chain can help professional services providers realize a competitive advantage. Explore the market trends driving the need for talent management and the business practices and technologies that support the talent... (WHITE PAPER) READ ABSTRACT |

Driving competitive advantage with SaaS APIs by Sonoa Systems July 2008 - (Free Research) ServiceNet network appliance, Sonoa Systems offers a next-generation platform that enables SaaS providers to offer APIs with secure data protection, flexible access control and interoperability. (WHITE PAPER) READ ABSTRACT |

Helping CRM Serve its Purpose: How to Reduce the Increasingly Complex Risks that Threaten ROI by OnDemand Software (E-mail this company) May 2007 - (Free Research) This white paper briefly highlights CRM’s recent evolution, examines the risks that accompany those developments and identifies the capabilities – contained in an effective synchronized content development platform – that mitigate the risks and maximize the opportunities for valuable returns on CRM investments and competitive advantage. (WHITE PAPER) READ ABSTRACT |

Tactical Management of Agile Development: Achieving Competitive Advantage by Rally Software Development Corp. August 2008 - (Free Research) This white paper is an invaluable Agile development overview full of techniques, best practices and educational materials. Created specifically for people involved in Software Release Planning, Project Management, and Defining Features. (WHITE PAPER) READ ABSTRACT |

Astea Alliance - Service Lifecycle Management by Astea International Inc. (E-mail this company) Astea Alliance -supports the complete service lifecycle, and enables you to manage staff and inventory more efficiently while providing higher levels of service to customers. It provides a single, unified view of all service transactions & gives you a wealth of decision support tools to continuously refine the quality of your service process.  (SOFTWARE PRODUCT)

Configurability Strategy: A Competitive Advantage by Access Commerce May 2008 - (Free Research) To gain the benefits and competitive advantages of a configurability strategy, thinking configurability must be pervasive – originating early in the heart of product development. (WHITE PAPER) READ ABSTRACT |

Top Ten Risks to a Configuration Project and How to Avoid Them by Access Commerce May 2008 - (Free Research) For complex product companies immersed in the "To-Order" market, a configuration project is not an option - it is an absolute necessity to survive and thrive. (WHITE PAPER) READ ABSTRACT |

Control the Customer Experience - Improve Marketing, Sales, and Service Processes with TechExcel CRM by TechExcel, Inc. (E-mail this company) May 2006 - (Free Research) In today's extremely competitive Internet economy it is more important than ever for companies to fully embrace new technology to optimize their business processes. Find out how TechExcel's CRM incorporates The Active Customer model for the three core business groups - employees, customers, and partners. (WHITE PAPER) READ ABSTRACT |

Using Enterprise Systems to Gain Uncommon competitive Advantage by Accenture. June 2008 - (Free Research) Enterprise systems can lead to high performance in terms of differentiated customer response, new market discovery and development, and even the rapid reconfiguration of fundamental business processes. (WHITE PAPER) READ ABSTRACT |

A CIO's Playbook for Achieving Software Agility with Scrum by Rally Software Development Corp. August 2008 - (Free Research) The pressures of a truly global economy cause today’s business to increasingly rely on their ability to produce software as a key competitive advantage. This whitepaper is a “playbook” of ideas about implementing Scrum within an enterprise. (WHITE PAPER) READ ABSTRACT |

Microsoft Dynamics Axapta (AX) - Enterprise Resource Planning (ERP) by CDC Software - Vis.align (E-mail this company) Microsoft Business Solutions–AX is a customizable, scalable & global Enterprise Resource Planning (ERP) solution that supports connectivity with your business. Microsoft Dynamics AX features core strengths in manufacturing & e-business, & provides functionality in wholesale distribution & business services environments.  (SERVICE)

The New Competitive Advantage: Web Collaboration Reaches the Tipping Point by Cisco Systems, Inc September 2008 - (Free Research) Web collaboration solutions are emerging as one of the building blocks of those applications. (WHITE PAPER) READ ABSTRACT |

Business Process Outsourcing for Life and Annuities by Fiserv Insurance Solutions. The Fiserv BPO solution is an extension of your business; we handle the administration while you maintain control through mutually established parameters and service levels.  (SERVICE)

Successful Business Guide for Data Migration: Re-engineering Data for Optimized Value by Datanomic. April 2008 - (Free Research) Up to 75% of new systems fail to meet expectations, often because flaws in the migration process result in invalid data. With an understanding of the challenges, managing the migration as part of the investment is much more likely to delive… (WHITE PAPER) READ ABSTRACT |

Using Web Technology for Competitive Advantage: How Manufacturers Leverage the Web for Internal Efficiency, Enhanced Customer Service and Increased Sales by Bowen & Groves May 2008 - (Free Research) More than simply serving a marketing role, a Web presence can boost internal efficiency, enhance customer service and increase sales. (WHITE PAPER) READ ABSTRACT |

Retaining Global Leadership with Cameleon Multichannel Commerce by Access Commerce May 2008 - (Free Research) The capabilities of Cameleon have armed X-Rite with a competitive advantage in their industry allowing them to fully automate the process of matching products to a customer’s exact need and obtain accurate price quotes and place orders. (CASE STUDY) READ ABSTRACT |

Improving Database Processing Performance by CA. August 2008 - (Free Research) This paper discusses CA's commitment to improving the business value of CA Datacom through continued investment to sustain the solution's performance and availability advantages. (WHITE PAPER) READ ABSTRACT |

Maximizing Value Report: A Benefits Analysis of 100 SAP Customers Worldwide by Mainstay Partners. January 2008 - (Free Research) In this paper, Mainstay Partners analyzes 100 SAP customer case studies and success stories found in the book, “Maximizing Value – 100 Customer Successes” published in 2006. Learn the results of these ‘best practice’ companies. (WHITE PAPER) READ ABSTRACT |

Customer Service as a Competitive Advantage: IBM Enterprise Content Management Solutions in Insurance by IBM. March 2008 - (Free Research) This paper explains how to excel at customer service using the best tools for the task. (WHITE PAPER)

Operational Excellence through Enterprise Intelligence: Building Competitive Advantage in Financial Services by Actuate Corporation. July 2008 - (Free Research) In this videocast Rod Nelsestuen describes how leading financial institutions are improving and achieving operational excellence through enterprise intelligence, while at the same time building competitive advantages. (WEBCAST) READ ABSTRACT |

Guide To Complete Solutions: How Small and Midsized Businesses Use Integrated Business Management Suites to Leverage Business Growth by Sage Software Inc. (E-mail this company) May 2007 - (Free Research) Recent trends in globalization, e-commerce, and automation have changed the business environment and increased competitive pressures. This paper describes how integrated business management solutions can help today’s small and midsized business leaders leverage better operational efficiency and deliver improved service. (WHITE PAPER) READ ABSTRACT |

Claims Workstation -- Java-based P&C Claim Management by Fiserv Insurance Solutions. Claims Workstation quickly delivers a competitive advantage. Its integration of business rules and work management technology streamlines loss notice entry, adjusting, and management.  (SOFTWARE PRODUCT)

GoToMyPC Corporate by Citrix Online - GotoMyPC GoToMyPC Corporate uses advanced Web-based screen-sharing technology that works with your existing security, network and configuration and your existing Internet infrastructure  (SOFTWARE PRODUCT)

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