Each year, organizations across the globe face astronomical project failure rates, often wasting millions of dollars per failed project. This paper examines the roots of project failure and centers in on the elusive, often undefined role of the business analyst. 

In this e-book, you'll hear directly from real-world customer experience management practitioners, who share some of the steps you can take today to develop an online customer experience competency. Learn how to take a disciplined approach to understanding how customers interact with your business online and removing the obstacles to their success. 

During this webcast, Claudia Imhoff, of Intelligent Solutions, and Jeff Morris, of Actuate, will discuss the top issues that business intelligence (BI) implementers must tackle to create a sustainable and maintainable self-service BI environment in 2012. 

Until recently, it was difficult for manufacturers to obtain a true picture of what was happening on the shop floor. Real-time, accurate data reflecting production activity, planned production schedules, quality checks, machine breakdowns, inventory levels or a shortage of materials made it a challenge for shop floor management to keep track.. 

Today’s economic climate means IT departments are under pressure to deliver both never-fail applications and service levels that meet business needs, while also reducing costs. 

Access this case study to see how Lawyers at Duncan & Craig LLP expanded their use of BlackBerry® smartphones beyond daily communications to track the time spent on the phone or sending emails to clients for billing purposes. 

Network Rail’s CIO, Susan Cooklin, says her biggest challenge is increasing the business literacy of her IT staff. She said the rail company faces a period of restructuring and budget pressures. 

For the 11th year in succession, the Airline IT Trends Survey tracks the key technology trends in the airline industry. It demonstrates the role that the survey’s global benchmarks play in underlining the importance of IT within the airline industry, while also stimulating debate in boardrooms worldwide about the way ahead. 

This white paper explores the considerations for deploying secure file sharing and collaboration in the cloud. It also discusses the security implications and requirements for ensuring protection of confidential information and compliance with industry and government regulations. 

Untamed costs can deplete the precious working capital that's critical to your ongoing operations and new expansions. By instituting efficient automated processes throughout your organization, you can reduce waste, unnecessary overtime, and a host of other cost factors. 

Discover how the cloud can streamline your business operations by increasing application performance and agility while reducing costs and risks. Access this webcast to explore a quick and easy way to get started with CSC's managed cloud services.